PlayPhone’s earns a 3.7-star rating from 0 reviews and 27 complaints, showing that the majority of mobile gamers are satisfied with gaming platform.
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PlayEdge Games and PlayKids
I did not authorized these charges and the total charges added up to $219.78 since August of 2020!
The charges started at $9.99 for six months and since it was undetected, the following month it doubled! The charge of $19.98 continued for 8 months until today.
I did receive credit for the last three months from Sprint. However, the main complaint is that I did not authorized nor used their service.
Desired outcome: I desire $159.84, which is the difference.
Unauthorized charges even after unsubscribing
A charge of $9.99 showed up on my Sprint's December, 2020 bill claiming to be Third Party Charges of some game from playphone.com, which I have no idea when or where I played in my phone.
The customer support of Sprint said I must have somehow subscribed to playphone and asked me to unsubscribe it to prevent further charges. I do not have any games on my mobile phone and I have no idea why I am getting this charge. I called 877-312-7002, the number provided on their website and followed their instruction to cancel the subscription.
At the end of the process I got a confirmation that my phone number is now unsubscribed.
I got the bill for January, 2021 and I am still getting charged. I have no idea why :
1. This company is charging me for?
2. Sprint is allowing this charge, when their customer support clearly said that they have disabled 3rd party charge function disabled for my phone number.
Desired outcome: Remove the charges from Jan, 2021 bill. Refund for the charges that were made on Dec, 2020 for a service that I never even know, let alone use.
playphone loot subscription
I received a text message from Sprint this afternoon stating that I had purchased $9.99/30 days with ongoing charges with a link to click. The link shows that I am being charged for a playphone loot subscription with a link to unsubscribe but no way to get my money back. I didn't buy anything and have no idea what this charge is for. I want this stopped before any charges hit my Sprint account. This charge was not authorized!
Is PlayPhone Legit?
PlayPhone earns a trustworthiness rating of 57%
Think twice and be always careful when sharing sensitive information.
We found clear and detailed contact information for PlayPhone. The company provides a physical address, phone number, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Playphone.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
However ComplaintsBoard has detected that:
- Multiple low-rated websites are found on the same server. There could be such as technical issues or poor website optimization. To determine if the websites are part of a scam, it's important to review them and look for signs of fraudulent activity.
- There was some difficulty in evaluating or examining the information or data present on the playphone.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
- The website belonging to PlayPhone has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
- We conducted a search on social media and found several negative reviews related to PlayPhone. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
loot subscription
I received a text message from Sprint this afternoon stating that I had purchased $9.99/30 days with ongoing charges with a link to click. The link shows e that I am paying for a playphone loot subscription with a link to unsubscribe but no way to get my money back. I didn't buy anything and have no idea what this charge is for. I want a refund now
loot app from playphone
Subscribe to loot app on my other phone [protected] for like 2 or 3 months now I never subscribed to the app at all keep sending me notifications saying that thank you for subscribing to loot I never subscribed to it that's my second phone not my primary phone 4 999 each month I have no idea what they're even talking about has to do something with play phones
3000 Playphone
Sprint allowed this company to bang me out of 9.99 a month for 2 phone lines for $120 dollars. Sprint acted as the collection agent for this despicable company and allowed this disreputable company to unlawfully rob me out of my hard earned dollars. Shame on you Sprint for allowing this scammy company to fleece your own customers. When I called Sprint to resolve issue, I was told they do not get involved with third party charges, yet they collect the money for these mafia style hoodlums at Play phone. This company should be BANNED from any app store- they have no phone # to reach them out and never ever return email inquiries. They use companies like facebook, sprint & At&T to steal peoples money and then hide behind their websites.
So you signed up for this and let it run on your account for 6 months before you said anything?
Fraudulent charges on phone bill
Playphone charged me >$150 on my and my wife's phone bill for playphone credits. Neither of us ever bought and have no idea what they are. AT&T said that they couldn't refund all the money just the last 2 months but it has been going on for 8 months. I even used AT&T's method to cancel it but that only seemed to add my line to this mysterious reoccurring fee. It is unbelievable in this day and age that a company can randomly charge your phone bill. AT&T rep said that they can't stop it because it's the law but that seems questionable. They need to be taken to court.
The complaint has been investigated and resolved to the customer’s satisfaction.
$14.99 charge on my cell phone
this company charged me for whatever they're stupid service is to me sprint phone bill without my permission or my knowledge. I went through this with sprint about 5 months ago and had third party billing and numbers blocked on my account and now it's starting all over again and i am pissed off enough to tell sprint to stuff their phones and my account up their ###.
The complaint has been investigated and resolved to the customer’s satisfaction.
Just received my Sprint cell phone bill, sure enough there is a charge from PlayPhone Inc: Ring tone 20888 Playphone. I have no idea how or why I was charged. Guess time to start battle with Sprint
Unauthorized charge
Playphone Inc made an unauthorized charge to one of our phones that is rarely used, and even then only for phone calls, not silly phone games or what ever scam they attempt to sell
Unauthorized charge of ?14.99 to my Sprint phone twice!
Just got a $14.99 charge, code 20888, for ringtones on my phone from playphone inc. I NEVER authorized this transaction. Will b contacting sprint and all my friends on facebook about the scammers "PlayPhone inc.".
Hello. I am the Sr. Manager for Client Services at PlayPhone. Thank you for sharing your concerns with us regarding your subscription to a powered by PlayPhone portal. I realize that not understanding the charge on your phone bill must have been distressing and I am going to make sure that we get this taken care of for you today. Please contact us at [protected]. Thank you for taking the time to talk to us and for the opportunity to resolve your issue.
Contact customer service and have them review your bill with you, chances are the charges are from a third party.
unauthorized charges
Received my cell phone bill and had charge for 14.99 from playphone inc ringtone..never subscribed to this..
The complaint has been investigated and resolved to the customer’s satisfaction.
i too have received this 14.99 charge for months now with Sprint refusing to block this charge! i am sure Sprint is collecting funds from this bogus charge! i want it removed immediately! i want all my money refunded in full because no authorization was ever given from me or anyone! THIS IS SCAM! How can i accomplish this task! My attorney will take on this matter in 30 days if something isn't done immediately! Larry Lawson
Hello. I am the Sr. Manager for Client Services at PlayPhone. Thank you for sharing your concerns with us regarding your subscription to a powered by PlayPhone portal. I realize that not understanding the charge on your phone bill must have been distressing and I am going to make sure that we get this taken care of for you today. Please contact us at [protected]. Thank you for taking the time to talk to us and for the opportunity to resolve your issue.
money charges
They just pop up on my phone and I have to pay $15 for THEM to text ME... WHAT IN THE WORLD IT COMES ON MY BILL I'M LIKE WTF IS THIS ### IT'S LABLED PLAYEPHONE 20888, I CHECK MY PHONE AND SEE TEXTS FROM 20888, AND IT'S ALL ### I DIDN'T PAY FOR WTH, WHY ME? IS THERE A WAY I CAN GET MY MONEY BACK
Happened to me too some ###
The complaint has been investigated and resolved to the customer’s satisfaction.
Hello. I am the Sr. Manager for Client Services at PlayPhone. Thank you for sharing your concerns with us regarding your subscription to a powered by PlayPhone portal. I realize that not understanding the charge on your phone bill must have been distressing and I am going to make sure that we get this taken care of for you today. Please contact us at [protected]. Thank you for taking the time to talk to us and for the opportunity to resolve your issue.
The same thing appeared on mine and my boyfriends bill...what the hell is this anyways?
Unauthorized Subscription to Ringtones & Wallpaper
On 3/27/11 I received 4 consecutive calls in the a.m.. They were all unanswered texts and were ignored. All 4 came from 99555, which turns out to be this Playphone, Inc. company. This company, without my authorization, subscribed my phone to a service of theirs (ringtones & wallpaper) for $14.99 a month and would be charging my account again on 4/27/11...
Read full review of PlayPhoneCancellation difficulty
I cancelled this service months ago only to find chatges from this company still on my Sprint bill. I try to maintain an inexpensive cellphone since I am currently unemployed and am appaled to see that they charge me an amount equal to one half of my basic phone bill . They appear to be very difficult to contact for cancellation and I am greatful for your site to register this complaint.
The complaint has been investigated and resolved to the customer’s satisfaction.
not authorized do not want
These people sent me a text message to mt cellphone. I don't normally texr and the number didn't look farmiliar' so I just deleted it. This was on my August 2010 bill along with four other similar ways of charging me through mt AT&T bill. This happened again in September, so I contacted AT&T and they told me they would remove the charges, which they did.
I also had them cancel my text messaging and web use. They were supposed to take care of unjoing me from this scam, and once again I have been cahrged $14.99 for the third time. Please unsubscribe me and stop adding charges to my bill including the $14.99 for this month. Peter C Small Jr. AT&T member
The complaint has been investigated and resolved to the customer’s satisfaction.
Scam messages
This company is sending me scam sms on my mobile phone number.
I have never subscribed it, and this is causing me an inflated phone bill every month.
It wants me to download credits/ which I never did..so far.
How can I get rid of this scam...
To the Kent community,
We sincerely appreciate you taking the time to express your experience with PlayPhone, and want to take this opportunity to firstly apologize for the misunderstanding with our subscription pricing plan, and secondly, to acknowledge that PlayPhone has not offered ringtones, wallpaper, or other similar offers like those mentioned in this forum for several years now. Our customer service representatives have worked hard to credit applicable users and our services are not associated with the individual charges of personal mobile phone providers, including Rogers.
PlayPhone’s Social Gaming Network (PSGN) is a state-of-the-art cross-platform mobile social gaming network, used by millions worldwide, that operates on a subscription model that can be cancelled at any time.
Kind regards,
Grace M., on behalf of PlayPhone
Yes, what a bunch of garbage!
I just noticed the same thing on my bill in Canada and called Rogers. I can't imagine anyone who uses Motime a) knowingly or b) with any satisfaction. Perhaps teenager use it for the ringtones? I questioned why Rogers even allows such a sneaky, underhanded company to have access to billing Rogers customers. Alas, I got Motime's number from Rogers. At first the CS rep at Motime didn't want to refund me, but upon complaining they agreed to send a cheque in the mail. This was not going to cover the taxes, however, so I complained about that too. Time will tell, as to what amount I receive.
I feel like contacting pone busters or some other governmental entity, as I think this whole thing is hogwash. I guess it is probably legal, but wow, what a scam. Just as with biletubes, I never used this service. Moral of the story; keep you eye on your phone bill, specifically third party charges.
I got scammed here in Canada too. I vaguely remember receiving the PIN after completing the facebook quiz or whatever and five months later I look at my phone bill and I've been charged a $13/month subscription fee for Playphone - never having downloaded a ringtone or used any product or service. After a few calls and emails to Playphone I finally got them to refund some of the monthly fees, but they claim that my wireless provider (Rogers) charged a $3 "DL fee" on top of their monthly subscription of $10 and won't refund this. Rogers says they are not able to determine whether any of the third party fees go to Rogers and in any case, they told me their policy is to refuse to adjust any third party fees whatever the circumstances. The whole thing has cost me $70 for nothing in return!
Here's what was on my phone bill:
06-Mar PlayPhone.ca°PlayPhone.ca Subscription 13.00
06-Mar 2WayTraffic°88788 METQZ 5.00
07-Apr MyThum PlayPhoneSubscription + $3 DL Fee 13.00
06-May MyThum PlayPhoneSubscription + $3 DL Fee 13.00
06-Jun MyThumPlayPhoneSubscription + $3 DL Fee 13.00
06-Jul MyThumPlayPhoneSubscription + $3 DL Fee 13.00
Unauthorized charges
This is a company that leeches you for unauthorized charges, generally for something you didn't opt out of after using your phone to authorize a "free" Facebook offer, like... well probably something you forgot ever even looking at.
The problem is, there's no accountability. I made a stink, and spent almost an hour going up the supervisor chain with AT&T until I received a $100.00 refund in light of the $250+ charged by this slight-of-hand subscription scam.
It took legislation to stop the banks from ripping us off with overdraft fees. I wonder if we'll have to go to that extreme to stop these ridiculous subscription ripoffs.
Don't forget your Twitter hashtags!
#Playphone #subscription #ripoff #scam
I saw a $14.99 charge on my cell phone bill and text the word "STOP" as directed on my cell bill. I got a response from the number, 20888, that stated "You are not a subscriber of 20888"
I totally agree. And playphone went even one further with me... I never even subscribed to start with... I didn't click on any links, or get a text message to respond to, and I dont' use facebook or twitter or any other social networking website or software... I just started to check the weather on my cell phone, and my browser opened up, and up popped the playphone website, just like any popup on the internet on your home phone. I have a weather app on my phone so I don't have to use a browser. When my browser opened, I immediately closed it, but by then, evidently, the damage had been done! This has GOT to be illegal. I don't know what kind of recourse we smartphone users have, but something has got to be done to reign this company in.
fraud
i was looking for a job on the internet and i was asked for my details which i filled in the box and i suddenly asked to check my mobile i received a message for the job i applied and say yes to reply before i read a message. once i said yes to reply on the phone i start getting so many messages and i was wondering whats going on saying sex and other rubish messages. then i called them to stop sending me these messages but the company customer service said that i been charge for these messages £ 4.50p its a fraud and i am going to report to the police about this fraud, please be aware about this fraud company.
The complaint has been investigated and resolved to the customer’s satisfaction.
Unauthorized Subscription
I also reviewed my March 2009 AT&T cellular phone invoice and noticed an unauthorized subscription charge noted as Mobile Game Show, short code 20888, provider PlayPhone Inc., charged on 03/04/2010, for $14.99.
After reviewing the other complaint on this site and discovering that the subscription was linked to unanswered text messages, I recalled receiving messages, which I just deleted.
I called AT&T and after informing the service employee that I had an unauthorized subscription on my bill, she credited my account for all related charges, which she said would be effective within four hours. She also added Parental Controls to my phone as the way to block these types of unwanted purchases without blocking content. If I should want to purchase something via my phone, I must use a PIN number provided by AT&T. Although not ideal, at least AT&T was able to provide a solution.
I agree that this type of marketing procedure is fraudulent sales and needs to discontinued by PlayPhone immediately. Additionally, ATT should implement a spam blocker.
The complaint has been investigated and resolved to the customer’s satisfaction.
See the previous post are all older ones. Just an update they've been charging me on my wife's phone. I asked her what she was buying and she said nothing. She swore she never authorized anything. From what I read if you delete their stupid message you've agreed to buy their 'service' which is a rip off. I'll be calling Sprint and see what they say. They should be locking them out in the first place or preventing them from being able to rip people off with their scam.
This company does not seem to exist and you cannot cancel their service. I want their service cancelled. Please tell me how to get this done!
I want this unauthorized charge taken off of my phone bill
I just checked my bill only because I recieved a text that there would be a charge of 9.98 on my bill. This was the secound time I was charged this. Att refunded my money but how does this company put charges on your phone for something you didnt buy? This should not be happening. There is no telling how many people they are doing this to that don't check their bill.
Same thing, 5 months of charges. AT&T would only refund the last two, now I have to try to get the other 3 months of charges refunded directly from playphone. LAME.
Happened to my wife too. 5 MONTHS of charge. Shame on playphone!
YUP, me too! At least AT&T took care of the problem.
This company should be put out of business!
I to had to call AT&T yesterday to ask where the hell that PlayPhone charge came from. They did refund the $12.99 but not before strongly insinuating that I bought the app by mistake. As if. I am appalled that AT&T is allowing this to happen.
Same here... Unauthorized charges for IQ Quizz and PlayPhone. AT&T reversed the charges and put a blocker to my account. Still dumbfounded how they are able to enroll someone into a subscription when deleting the text they send!
Has anyone filled a small claim Court suit?
I just realized I had the same charges on my phone bill. I called AT&T and they were able to refund me for up to 60 days...anything after that I had to take a loss on. I will be checking my bill on a monthly basis instead of just paying it for now on. I also googled PlayPhone, Ince and this is how I came across this page..I never signed up for any of this mess either..but I did get a message on my phone on a few occassions and I didn't pay any attention to them at first than I read one of them and replyed with STOP..this has been happening since the goverment let your cell phone numbers become public and there seems to be nothing you can do about it. I'm not happy about this and I can see/read where there are a number of people not pleased with this situation. Why should I have to apply to something I didn't request and why should I have to have my cell number public for all types of jerks/companies to call my cell. I pay for all incoming and outgoing calls and I don't want or need to pay for unwanted calls.
Phone bill scam
Through facebook, this company has somehow achieved access to my cell phone. My cell phone carrier (At&t) charges $14. 99 a month for this company. They provide no service and i have followed the directions to stop this charge several times. They continue to steal my money and at&t continues to be their unauthorized collection agency. I have no power and am being robbed.
The complaint has been investigated and resolved to the customer’s satisfaction.
Sprint has been charging us for one year for playphone 9.99 playedge 9.99 and mini me games 5.00. We never authorized or bought a subscription. Called sprint and they have blocked third party app purchases.
Sprint has been charging me for the past 4 months $9.99. I do not have this Playphone product, and never authorized it. Better Business Bureau needs to investigate this company, and should hold Sprint accountable for allowing us to get charged in our bills.. You think Playphone would have the guts to call me for a credit card and tell me they would charge me $10 bucks a month?
about 4 months ago this 9.99 charge started showing up on my phone bill i did not authorize it i did not request it and i cant get a hold of any one to remove it i dont know what it is and i dont use it i have asked sprint to block the charges and they have failed to make that happen i dont want to pay for it but there is no way to get a hold of the company please help remove this kind of thing people are getting rich off of other people with no ramafications
PlayPhone Inc. Charged me 14.99. FOR WHAT. FOR WHAT. WHAT DID I GET FOR 14.99 and ANOTHER14.99 this month!My phone co. eating this (thank you ATT) but I am pissed PlayPhone inc.
Did not authorize this "game" and now am unable to get itcancelled.
This amazing that this is even possible let alone legal! I was billed for over a year $12.99 per month. Dumb me for not looking at my bill for our family closer. I had to do some digging to get a phone number to reach a cust serv rep for playphone. I finally did at [protected] and received a full refund after a little pushing. At& T claims to have no information for this company yet they can waive fees and allow them access to bill fees to my account. Playphone couldn't even tell what app initiated this monthly bill. All of this is extremely shady! It screams fraud!
Wow, Grace! I see that you like to call people "idiots" for not reading the agreements, and it seems you didn't even read your own comment before posting to check for spelling errors. It even has a reminder to check your spelling and a spell check button! Maybe you are trying to be ironic. Wait, let me spell it your way: maybe "your" being ironic. Then I see your copy and pasted response from the company you work for which is... Playphone! I guess you have to get defensive, as every time your company gets away with the scam you get paid another ten bucks. You sound like the type to blame someone whose house was robbed for not putting up security bars. I hope, every day that you are employed there, you are flooded by calls from people that aren't going to put up with this crap. As a matter of fact, I'm going to try to see if you are working right now!
Hello,
This happened to me 2 days ago. While in Pandora app, an ads shows up that takes 2/3 of the screen with a very tiny X to close it. I clicked on the X and next thing I know, I got an SMS that I am being charged for $9.99 subscription. I called AT&T immediately and they gave me a credit for $9.99. I don't know why they didn't cancel the charge instead
To Grace Meza, I find it highly surprising if the company is not aware of this tactics, but I am giving the benefit of the doubt. If you want to improve service offering experience, do it like other proper company. If you use iTunes, Amazon or Google Play, it displays to user that they are being charged. Transparency goes a long way.
Hi 'laforbus'
Thank you for your question regarding text message rates. PlayPhone’s charges are separate from one’s phone carrier. Participation on Facebook in and of itself does not enroll users in our services.
PlayPhone’s Social Gaming Network (PSGN) (http://www.playphone.com/ ) lets you easily download mobile games, connect with your friends and play phone games. Most games are free to play and allow the player to purchase in-game items such as coins, chips, and power-ups.. We are constantly working towards improving our services and new service offering experiences for our consumers. We appreciate your understanding and hope this information has been of assistance.
Should you have an unresolved issue please email help@playphone.com.
Kind regards,
Grace M. on behalf of PlayPhone
Using big companies to bill on your behalf. Why don't you stick to apple apps and of people wants to purchase they can purchase it from there. Oh no wait! Companies that does this also got their cut. How do you feel if someone hack your pc event though u pay for all this security and firewall protection? U be mad, ?
If you go to the Playphone web site www.palyphone.com. You can see all the games that are made by Playphone, and that the Playphone games are games apps the you can download from the iTunes app store, Android/Google play store or play directly online form facebook. They are usually free (that is how they get you). And if you had read the the terms and conditions before you download the app/onlinegame (Which no one ever does but really really really should) You would of know that after you download it they will charge you what they want, through your mobile carrier. Because you agreed to this by saying yes to the terms and conditions. Some time they get you, because you were online and wanted to sign up for a contest. And you filled every thing out but then again did not read the terms and conditions before hitting submit, And if you did you would of see that they are going to charge you. The only way to get ride of them form you phone is to delete the app. Or if it was down through a contest then text the short code that is on your phone bill each month to have it stopped. And if you do that and you are still being charged. I know for a fact that you can call AT&T (not sure about other carriers) and ask them to put on the FREE Purchase blocker on your line and that will stop the charges. At the end of the day, any charges you get are your own fault for being a lazy and not reading thing before you buy them. If you are mad because you were best by a soft wear company. Then even mad because your phone carrier did not want to credit you back for charges that are you own fault. Then I am sorry your a idiot.
At the end of the day you should Read thing before you buy them,
check your phone bill every month.
And ask your carrier if there a way to prevent this before hand (Because there is) FREE PURCHASE BLOCKER.
ur BS! u probably one of the worker or the owner of this sneaky and does this small fine print and hope for the best no one would see. 😡 As for ATT and rest that does this... this companies deserve to go downhill. Yep! ATT headed that way.
Unauthorized billing
They are at it again! Approximately 6 months ago, I was charged for downloads I did not download. I called AT&T and they were very helpful. This month, I was charged for games and subscription service I did not subscribe to! I did the "STOP" text to 77888 and received the message "You are not subscribed to this service." So why am I being charged? (To make matters worse, it's a WORK cell phone, so I have to pay the company!)
The complaint has been investigated and resolved to the customer’s satisfaction.
I am another victim of this Fraudulent, scamming, AT&T colluding, class-less, immoral, unethical piece of garbage known as PLAYPHONE...Is it not time to take these people to task via the US Department of Justice of Federal Trade Commission.
Please report your story to
www.ftc.org
or
www.doj.gov
We need to flood heir lines with complaints about these thieving criminals who are stealing money from millions of Americans every day!
LB
exactly the same thing, I typed STOP and received the same message that I am not subscribed to anything. I then typed HELP and received the same message?
Overview of PlayPhone complaint handling
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PlayPhone Contacts
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PlayPhone phone numbers+1 (866) 853-9793+1 (866) 853-9793Click up if you have successfully reached PlayPhone by calling +1 (866) 853-9793 phone number 0 0 users reported that they have successfully reached PlayPhone by calling +1 (866) 853-9793 phone number Click down if you have unsuccessfully reached PlayPhone by calling +1 (866) 853-9793 phone number 0 0 users reported that they have UNsuccessfully reached PlayPhone by calling +1 (866) 853-9793 phone number
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PlayPhone emailshelp@playphone.com100%Confidence score: 100%Support
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PlayPhone address100 Mathilda Place, Ste 160, Sunnyvale, California, 94086, United States
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PlayPhone social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all PlayPhone contacts
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