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Ancestry.com Operations Inc. Complaints & Reviews

Ancestry.com Operations Inc. / subscription over charge

Tw
May 15, 2019

I signed up for the 2 week free trial on ancestry.com and subscribed to the $19.99 a month plan when I got my bank statement they charged me $34.99 causing an overdraft I have tried calling several times but it either rings and goes to a busy signal or says my wait time is more than an...

Ancestry.com Operations Inc. / ancestry.com dna test appears to be a scam. no answer after two months, can't contact them either to complain.

Ta
Jun 13, 2018

Since I was curious about my Native American DNA, I decided to see what other genes I had in my family's past. I sent off for my DNA test from Ancestry.com and took the test over 8 weeks ago. I did all of the registering and took the test and sent it in to be processed. Well, it has been...

Ancestry.com Operations Inc. / rip off

La
Dec 05, 2017

I had a subscription to ancestry, paid for monthly. I searched and collected information on my family trees. Now I can't view them or print because I no longer have a subscription. I feel I collected the information and paid for what is on my family tree and I should be able to view and...

Ancestry.com Operations Inc. / dna testing

Ro
Sep 18, 2017

I sent in a DNA sample and received the results. DNA does not have anything to do with my heritage except that it matches my paternal naming convention. The 23 chromosomes I received from my mother should contain 11 or 12 from grandfather (100% Swedish) and 11 or 12 from grandmother...

Ancestry.com Operations Inc. / I was charged for a subscription I never did

Me
Sep 08, 2017

Ancestry.com Operations Inc.My wallet got stolen with my debit card in it and someone who must know me and my info use it and purchased a account I wasn't aware of this and I already talked to my bank they told me to contact u guys and get my money back because it wasn't my doing my account was charged a couple day...

Ancestry.com Operations Inc. / monthly charge for subscription

Na
May 22, 2017

I had an Ancestry.com account I cancelled Aug 2015 over the phone. I could not understand why Ancestry was still billing me. It was something every month I told myself for the last 22 months to find out why. I just spoke to them because I could see my account however as a guest. The answer...

Ancestry.com Operations Inc. / ancestry services and trials

Gr
May 01, 2017

I entered my CC information for a trial subscription to Ancestry.com I did not use the service but one day. I did "Attempt" to cancel my subscription, however, the cancellation process via the website takes you through three different prompts before it actually cancels. Needless to say, I...

Ancestry.com Operations Inc. / Ancestry needs to give me a refund.

Ri
Dec 27, 2016

In june 16 2016, I paid $106 for 6 month account. My credit card was charged on june 16 2016 as well. What I didn't realize is that on december 16 2016, My credit card would again be charged for another 6 month term. I read some of the tac but not all. On december 18 2016, I realized I had...

Ancestry.com Operations Inc. / DNA tests

De
Dec 08, 2016

I submitted a sample to be tested for my ancestry and a seperate one for my mothers. Mine came back 100 % European. It's been long past the 8 weeks they said it would take for my mothers. The commerical shows a pie or breakdown of your nationalities. 100% European could be many different...

Ancestry.com Operations Inc. / Fraud for service never asked for and was charged

Ma
Sep 06, 2016

Hello my name is Marisol Colon. My gmail is javier.[protected]@gmail.com. I found out by my bank that i was being charged by Ancestry for service. Back in September I visit the site as a broswer, but never assign or took the free trail given. i never gave my bank account to them. I actually...

Ancarchives.com / I have no idea who these people are

Dy
May 07, 2013

I was checking bank balance and saw the charge from Ancarchives.com. I have no idea who these people are and why they have taken my money. It is a pending charge but still they had no right to take or try to take money from me. What kind of action will you throw against them?