Pizza Hut
reviews and complaints

There was a driver with a Pizza Hut delivery sign on the top of the car driving down hwy 160 in Fort Mill S.C. very erratically. He/she was swerving in and out of traffic, Cutting people off. Very dangerous driver. Needs to get out from behind the wheel. I have attached a picture of the car with the license plate number. (Toyota Avalon QMX 747)(SC tag)

I was shocked with the service. I paid 35$ for cheesy bites large pizza and they didn't put cheese inside that cheesy bites crust. When I complaint stating this, they said .. that's how it's made. I said no it is not, I have eaten before. They said after, complain to the main office ! I told them, you need to fix it and they said no we can't and disconnected the call.

I am from the U. S. A. visiting Thailand. I frequently visit Pizza Hut in the U. S., few times a month. While in Thailand, I visited the Pizza Hut restaurant in Pattaya, Thailand. My girlfriend is Thai and I am from the U. S.
1) the staff could not explain the basic informations, promotions, eat-in or take-out options, toppings, prices, etc.
2) we ordered a medium pizza, opted for half pepperoni and half Hawaiian. There were no pepperoni visible on the pizza, no pineapples, etc. just a round piece of junk. The condiments were ridiculous, no peppers or cheese, just some syrups...
3) they charged about 480 Thai Baht, nearly $17 for this junk...
I would not accept this service and the food if they offered it for free. If the Pizza Hut would give this type of services, food, and prices in the U. S. they would not have a single customer and would have to shutdown, why would they do it in other countries. I have visited other fast foods in Asia, in Thailand, including McDonald, Burger King, KFC, etc. they offer same quality and services as in the U. S. Only Pizza Hut is the failure, they should make proper changes if they want to have successful business overseas...
Photos show the pizza, just sauce and you could not see any pepperoni or pineapples, may be need microscope! The receipts for nearly 500 Baht, about $17, for the junk pizza! The condiments on the table, junk!
Immediately following leaving of this restaurant we stopped by a street food cart, and we purchased the street food, as we could not eat the junk pizza at Pizza Hut. The street food included fried rice, shrimp and seafood, etc. at a cost of about 40 Baht, $1.30 ! It was far better food and service than your Pizza Hut restaurant!

Spent 29 bucks on pizza for family. Supreme super had 1 pepper strip on it, 2 onion strips & no green olives called and told them and they just said sorry you were disappointed. The other 2 I ordered were sloppy in looks. I order every other week but will be going to Casey's from now on...disappointment that they didn't want to make it again or refund

Visited your location while traveling for buisness in Hillsboro Tx, and decided to dine in at Pizza Hut in Hillsboro, TX, just off the highway. I stood in line for a good fifteen minutes before someone was able to help me. It appeared that only two people were working, the cook and the front server. I Ordered a Large Stuffed Crust Pizza because this is the absolute best and yummiest pizza ever plus a lare 16 piece of wings. I believe the toatalrang up to a little over thirty bucks. It took all of about and hour for the pizza to be sent out to the table I was waiting at, after hitting the highway to head home and grabbing a slice I noticed the toppings were wrong and the pizza looked horrible like someone dropped it and the wings were not mild but honey bbq instead. The whole order was wrong. When I tried calling back I got no answer. I am a faithful customer of the Pizza Hut by my house in Bellmead and Pizza Hut has always kept me as a faithful customer by making their wrongs right. I spend big bucks on dinner I expect it do be right. Please make things right.

Thanks
Your Faithful Customer
Crystal
202 S Barbara St
Waco, Tx 76705

The man who prepares the pizza 🍕 is not backing the pizza according to the standards. The pizza was backed very very quickly and tasteless. The dough was not fresh. Every time I go to eat pizza, the same problem happened. I have ordered to add onion to my pizza but they didn't add it. Unfortunately, I have discussed this issue with the manager but he didn't solve the problem. Finally, the person who prepare and cook the pizza is really careless and does not realize the people are paying money 💰 to have a tasty 😋 pizza 🍕.

I have been a loyal customer for Pizza Hut. But your delivery service is realy very bad. Not At any one time they have delivered within the 30 days. This is mainly referring to klang bbk piza branch. Very seldom the branch manager make a courtesy call to inform its late. Do not advertise something u cant deliver. How to you want us to usr your online when this service is really bad...

I purchased one large pizza from Pizza Hut for $9.99. Then, Pizza Hut added a "Service Charge" of 50 cents. Then, Pizza Hut added state sales tax of $1.08, making a total of $11.57 for the entire cost of the pizza. I ordered the pizza in person at the Pizza Hut establishment and picked up the pizza personally about 20 minutes later. While I was waiting for my pizza, I noticed the 50 cent "Service charge" and asked the employee what the service charge was. She read to me a sentence about off setting California mandates that required Pizza Hut to add a "Service Charge." The employee really didn't understand what the "Service Charge" was either! To me, this added Service Charge " is an added tax on top of the California State tax, and it seems to be illegal. Let's organize a class action lawsuit against this seemingly illegal tax on top of the State Tax. I ordered and picked up the pizza myself! What "service charge" is provided to us? Consumers should be aware of this practices immediately and legal action should be initiated with what appears to be gauging the public. No other food establishment (to my knowledge) does this except for Pizza Hut. What has Pizza Hut done to explain this added cost? Who knows?

I would like to complain about the Pizza Hut location at:
30065 Alicia Parkway, Space C
Laguna Niguel, CA 92677
(949) 363-1333

Every time I try to order something online from them based on a TV commercial I see, the price is never honored at this location. When you advertise a large 2 topping for $7.99 then their price is $9.99.

I just saw a commercial for the same pizza for $5.99 and I went online to order from them but their price was $7.99. I called the location but they said the owner sets his own price.

On top of this they add 40 cents to any order with the excuse that is a cost of doing business in Ca.

This franchise gives Pizza Hut a bad name. The owner tries to save money but he is actually losing business because every time this happens then I order from papa johns or dominos instead just because I am pissed off at them.

If this is a franchise of yours then you should speak to the owner and let him know how stupid this is.

Date: 21/6/2019
Branch:Rehab City, Egypt
We ordered for the pizza to be hot & it hadn't came as requested and so accordingly we asked for the delivery guy to take it away with him & when we called the branch manager to register a complaint he dismissed our complaint and instead of acting as a proper branch Manager should & propel a solution for the provided incident he instead, very rudely if I must say, shrugged us off & told us that it'd probably be best had he cancelled our order.
The desirable solution we'd like to have is for this very dismissive, highly inadequate and profoundly disrespectful Branch Manager to be taken action with, because if it is to my understanding that your customers must be treated with the utmost respect and not as though you were doing us a favour, we're the ones buying from you, not the other way around, i.e we're the ones helping your business grow and I highly doubt you'll go far with this branch .
Sincerely.
(for further details, please contact: [protected]@gmail.com)

It's one thing to give people a chance, however, it's dangerous to hire convicted rapists, murderers and burglars who will be delivering food to customers. Pizza Hut does not discriminate about who they hire. After hiring convicted criminals, they send them right out to your doorstep as delivery drivers. When you order from Pizza Hut, in places like the New Albany and Reynoldsburg stores, both just east of Columbus, Ohio, you will find criminals such as these at YOUR door. It's my opinion that picking up your order from Pizza Hut is a better option than having a dangerous criminal deliver it to your house.

On a personal note, I complained about the manager codes being used the wrong way to Mike, manager, in New Albany. He did nothing and after complaining about it to the GM, Todd, within a week I was taken off the schedule. I told Todd that the manager codes were being misused by non managers in such ways as to pay themselves out and give themselves a driver bank. This is against the rules and if the Pizza Hut owners were to look into the numbers in these franchise shops, and the criminal element working in these shops, they would be very upset with the managers of these particular stores. Shops like this make Pizza Hut look bad. Treating certain employees, non criminals, like snot rags, while treating the criminal element with respect is backward. I complained about these things and was taken off the schedule for, "driving erratically". I have never been pulled over in my life. In order to get rid of me and my complaining, they doctored up some erratic driving tripe and screwed me. I am also calling the police to make a complaint about the drug dealer working in the New Albany store and who is selling pot out of the store. I was asked if I wanted to buy pot by another employee named Jordan. At both of these shops employees stand out back of the shops, or sit in their cars smoking pot. The managers allow it. Some of the people working in these two shops are children who are around these criminals and drug addicts. That's right. Convicted criminals working around children. Drug addicts smoking pot around children. Pizza Hut.

I was taken off the schedule for no reason. So I'm narcing them out. I was basically fired for following the rules in a place where no one else is following the rules. When I complained, I was pushed out.

I get on mobile app to make mi oder and i see a deal large pizza 3 toppings for $9.99 and i make the order and they charge me 17.32 for that pizza special i call costumer Service and she tell me that she can't do anything the only thing she can do is to Submit a complain but she can't do anything els they over charge me i want mi mony bock they sure it respect the promotions