Pizza Hut review: pizza ( 7 comments)

I ordered my pizza at 7:50 it didn't arrive until 9:45 and when igot my food it was cold and my wings wasn't cook through all yhe way.

I had a 3 topping pizza delivered to my home on 10/23/08 from Pizza Hut. It was the worse pizza we ever had to date. I told the order taker [ before placing my order tonight] that the last pizza we got from there was to dry and had very little sauce. I ask for more sauce this time, but I got even less. The crust was old, hard, dry as a board and the worse to date. I do not understand cause when we first started ordering there the food was great. Very Unhappy, Teresa and Scott Ritter

I called in a delivery pizza - the manager called back and informed me they did not have the crust I ordered available at this time but I could get either two mediums or one extra large for the same price. I said gr8. The pizza was so dry - it had no pizza sauce. Maybe they were training a new pizza maker or they had under ordered for the holidays - I don't know. I only know we could hardly choke a piece of that dry pizza down. My wife insisted I complain and she is very passive. We order on a regular basis and eat in often. This was the worst pizza we have ever gotten from this location. We always tip the driver 5 bucks (even though this guy had trouble finding our home) and consider ourselves one of your best customers. Now, however, we wonder if Papa John's doesn't want our business more.
Sorry,
Buddy and Pat Humphreys

Pizza hut: buy one get one free. Southgate, n14 London.
He never gave us the free one.
Manager took the order. He can't speak English. Rao.
One "lady" first answered the phone. Lenica. She couldn't understand my wife's English.
She rude. Very rude.
Luckily I could hold my temper, but at some point I just wanted to go down there and crack theyr rude heads open.
Too much is too much sometime.

Never again pizza hut.

I will do get my free pizza.

Contact them via facebook see if they can look into it for you.

I feel your pain, here was my experience...

From a disappointed customer,
I ordered a crown crust pizza at your Ajax - R32804 location for pick up. My order # was [protected]. This was the first time I have ever ordered this pizza...I guess seeing the commercials over and over really works. Anyhow I arrived to pick up the pizza (which came up to $30.50) with nothing additional with it, just the pizza. Right before I was going to pay for it they showed me what it looked like and to my horror the most disappointing looking pizza in my entire life was presented to me! Let me break down what they showed me in that pizza box in no particular order...first off the entire pizza's appearance was so dry it looked like it was cooked when the store first opened and was then was placed in a warmer for the day waiting to get sold. The crust was paper thin which I didn't ask for, the pizza didn't even fill the box it came in and normally when I get a pizza anywhere, when it's sliced it still somewhat together, not in this case it looked like if a cracker was being separated. I ordered the pizza with extra cheese x2 and could see as much of the dry sauce as I did cheese. For a $30 pizza you would expect a lot more than that. I ended up leaving empty handed, upset and never wanting to buy from you guys again. Now I only had great experiences growing up eating from pizza hut so I'm hoping it's just this particular location that offers this to its customers for the company’s sake. I'm writing to you to let you know you might have lost a fan/customer for ever. I had to tell them I didn't want it and now I can't order from them again because I not going through that again. I don’t expect the pizza to look exactly like what I see on TV but damn some pride need to go into making food for paying customers.
Gary

I and my sister thought we would try a new pizza place so we ordered a Pizza from the Elizabethton TN Pizza Hut store, 40 bucks for one pizza and dessert. The order was for thin crust it was thick Crust, I am a diabetic so couldn't eat it because the thick crust has double the sugar (as in carbs) as the thin crust. (the desert was for my sister and friends). The ingredients were wrong to. Sis said the Pizza tasted like crap probally because it was cold to the touch. So since this was our pizza night and the order was so awful I looked up the LOCAL number in my telephone book (yes I am old school) and got a heavily accented young woman that could barely speak English. What was worse she couldn't understand my Spanish. After 20 min of trying to explain why I was calling she said I would be transferred to transferred the local store! (THE LOCAL NUMBER IS FOR A CALL CENTER LOCATED IN MEXICO OR SOMEWHERE). All that time and I was speaking to a call center with a local hometown number! Tal, k abiut being deceptive!
I was put on hold for 10 min to a number that played screwy elevator music, then after a half hour finally the music stopped and the line it rang and rang for ten more min before a loud BUSY signal ! Even though I had it on speaker phone by that time I, my sister and niece was PISSED OFF and hungry. I tried the number four times and got the same treatment! I didn't have enough money to get a pizza from PAPPA JOHNS or DOMINO's so we ate sandwiches and chips. I am a disabled vet having lost a leg so going to the store and complaining in person is a bog deal for me. Anyway a word to the wise; DO NOT ORDER FROM PIZZA HUT. PAPPA JOHNS OR DOMINOS MAKES BETTER PIZZA AND THEY HAVE A SUPERB COMPLAINT TEAM. Pizza hut has no desire to help resolve issues, they are an excuse for a pizza store.