Menu
Register
Write a review File a complaint
Pizza Hut Customer Service Phone, Email, Contacts

Pizza Hut
reviews and complaints

Pizza Hut's customer service contact info has been verified by the ComplaintsBoard team. We made sure it's all legit and accurate, so you can trust it! 👌
www.pizzahut.com
www.pizzahut.com

Learn how the rating is calculated

1.3 11 Reviews 2948 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Pizza Hut complaints 2948

ComplaintsBoard
D
8:09 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Pizza Hut customer service

In October (near the end) (don't know exact date) my husband went in to the location in Trussville Alabama. Making small talk with a employee. During the conversation she proceeded to say they do not deliver to black neighborhoods. It was in the context in which she said it in. She coukd of said they don't deliver to certain areas. As a black person I found this side eye racist and so did my husband. At the same time she opened up the Pizza for him to look at it under a leak in the roof which almost got in the Pizza if he hadn't moved it. We spend a lot of money with pizza hut as my husband likes no one else's pizza. Ive never experienced this at any other pizza hut and has made me feel some type of way about entering pizza hut. It was a woman employee who needs better training with words and how to talk to customers.

Read full review of Pizza Hut
Update by DanielleG81
Nov 10, 2017 8:13 pm EST

No updates yet!

Hide full review
ComplaintsBoard
E
7:10 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Pizza Hut pizza order incorrect and manager of store hung up on me

I ordered 3 larges pizzas online while sitting in the store (State Bridge - Alpharetta GA). While in the store, my husband wanted to change his order so the clerk deleted one pizza and then added 2 mediums. I got my order and went home. When I got home, I realized my husbands pizza was missing the pineapples and my daughter Hawaiian was the pineapples. I have the electronic receipt of my order. I called the store and spoke to the manager (Friday 11/9/2017 @ 7:45 PM) and he basically told me it was my mistake i didn't order pineapples. I then told him my order shows the pineapples and his clerk took the other order and we told him pineapples. So if there was a mistake it was on his end. He yelled he would give me a $5 credit or I would have to come back with the pizzas, let him check It and then if he feels it is wrong, he would make It over. I am throughly disappointed at his managerial skills and how he was belligerent and unprofessional. He even cut me off as I was speaking and then hung up on me. I will NEVER deal with this Pizza Hut! I would appreciate someone from this corporation contacting me in hopes of resolving this issue and demonstrating his behavior is unexceptable.

Read full review of Pizza Hut
Hide full review
ComplaintsBoard
D
8:27 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Pizza Hut pizza delivery

On November 9, 2017, I placed an online order for a large Supreme pizza and Hershey's cookie from the Laurel, MD store at 13929 Baltimore Ave
Laurel, MD 20707. An hour and 20 minutes later, the pizza arrived and the box did not feel hot. I told the delivery driver. He said that the pizza was hot. Once I opened it up and sampled one slice, it was not hot at all! I immediately called the store to complain and was offered a discount on my NEXT purchase. I told her that it would not help me with my cold pizza today. She agreed and offered to send me another pizza. I accepted and asked could it be delivered quickly as a priority and she said that they could not. At the time of this email, I have been waiting an additional 80 minutes for the new pizza. I have called the store about 5 times with no answer and was placed on hold for 5 minutes with one answered call. This is completely unacceptable and I will not order from Pizza Hut again! Customer service is a lost art for them.

Read full review of Pizza Hut and 1 comment
Hide full review
1 comment
Add a comment
P
P
pobarjenkins
Minneapolis, US
Nov 10, 2017 3:47 am EST
Verified customer This comment was posted by a verified customer. Learn more

While it certainly shouldn't take 80+ minutes for the replacement pizza to arrive, I understand why they could not sent it out right away. They probably already had their drivers en route to different customers.

ComplaintsBoard
J
7:43 pm EST

Pizza Hut deliveries

I placed an order over 2hours ago to be delivered to my place of employment Hardees, after not receiving food for such a long period of time, I call they said they had a rush and would get it straight out to me also throw in a free Pepsi well it's going on 3 hours and still nothing this crazy my name isJennifer Hargrove the name the order was placed

Read full review of Pizza Hut
Hide full review
ComplaintsBoard
T
6:20 pm EST

Pizza Hut customer service

I ordered a thin crust pizza for carry out and was told it would be thirty minutes and I arrived in 25 minutes to pick it up and paid the cashier and was told it would be awhile. After another 20 minutes I went up to the counter to inquire where my pizza was in process and was completely ignored until after another 10 minutes I yelled loudly that I needed some assistance and was ignored after yelling this three times someone finally came and checked and said my pizza hadn't even been made! I asked to cancel the order and the employee went to get the manager I guess and I was left to stand and wait again and finally 55 minutes after we ordered I was told it was in the oven and did I want to wait! I was not offered any explains, nothing . I was not offered any compensation for the mistakes or wait. It was the most horrible experience. The employees were rude and oblivious to what was happening around them. I will not be buying from pics hug again

Read full review of Pizza Hut
Hide full review
ComplaintsBoard
D
10:35 am EST

Pizza Hut meat lovers pizza

Called to order a meat lovers pizza after a long day off work on Newberry, SC and the pizza and customer service I received was unacceptable. I called at around 8:30 and received the so called pizza at 9:45. The pizza liked like it was dropped and tried to be put back together, also the driver forgot the drinks and said he had something in his car.

Read full review of Pizza Hut
View 0 more photos
Hide full review
ComplaintsBoard
L
9:07 am EST

Pizza Hut rude services

I had to came all the way up to order pizza for my wife and child, because i kept getting hung up on, i always order from you all never had any issues until i came to this location. one of the galls im not sure who but it was an older lady she may have been a store manager. i ask to speak with about being hung up on and she said she was too busy to help me and was very rude about it. where i was standing she didnt look too busy to fix my order. i will never order from this place again you guys are too unprofessional and very rude. im very disappointed with pizza for you guys to be so popular your customer services are janky...this is the parklane location i should of known something wasnt right when i seen two employees outside smoking right in front of the entrance where customers come to order food

Read full review of Pizza Hut
Hide full review
ComplaintsBoard
K
7:38 am EST

Pizza Hut customer service

I submitted a complaint on your Pearl, Ms. Store and was sent two free coupons. Thank you for adhering to my complant and trying to keep your customers. I really enjoy your pizzas. When I went to location to get my free pizza, I was treated rudely by the customer service representative. I have been in customer service for over 30 years, and have never treated anyone with disrespect. She acted like I did something wrong! Sorry this location needs improvement in customer service. Again thank you for the coupons, but don't know that it's worth rudeness.

Read full review of Pizza Hut
Hide full review
ComplaintsBoard
N
7:15 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Pizza Hut service/product

Initially I placed and order a few weeks ago and it was delivered late. I received and email to have a free med pizza and also had a credit on the account because when I did get my order the wings were not in there. My son does not eat pizza so needless to say he did not eat that night. On 11/8/17 i called to place an order at the Washington rd location in Atlanta Ga around 8:00pm. The young lady who answered the phone was really rude and so i decided to just cancel my order and told her to just take the credit off of my account because I will no longer eat at another Pizza Hut. This was yet again another inconvenience for my family and I. This is unacceptable and I hope other people have had better experiences than my family

Read full review of Pizza Hut and 1 comment
Hide full review
1 comment
Add a comment
P
P
pobarjenkins
Minneapolis, US
Nov 09, 2017 2:15 am EST
Verified customer This comment was posted by a verified customer. Learn more

In essence you may have done them a favor by asking for the credit to be removed from your account.

ComplaintsBoard
P
9:33 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Pizza Hut I wanted to place an order...

I created my favorite pizza. I order it at least 1 time per month usually 2 times.
I cannot save and reorder, in spite of what they tell me. I cannot reorder online and I don't like being [censor] at for calling the order in on the phone. This has happened 4 times.
Tonight I decided it was easier to just buy a supreme and had a coupon for 50% off.
I could not place that order because I didn't spend enough money to have it delivered.
It is blatantly obvious that Pizza Hut does not want my business.
Be aware, since you have been so obnoxious about my attempts at placing orders, since you have been so obnoxious about my ordering what I want, since you refuse to serve me unless I spend even more money to get insulted by your people taking the order, I have no desire, no need, no want to do business with you and will do my best to make sure everyone who will stand still for three minutes will hear about how you DO NOT want business.
You DO NOT want to sell pizza, and I would not trust your employees to not spit upon my pizza for making your employees build the pizza and deliver it.

Read full review of Pizza Hut
Hide full review
ComplaintsBoard
C
7:38 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Pizza Hut unprofessional behavior from management black river falls, wi

I ordered two large pizzas, one medium, and broadsides by phone for me to carry out. I live outside of the delivery area and takes 15 to 20 minutes to get there. I was informed it would be a wait of 25 to 35 minutes for our order to be done when it was placed. I waited 15 minutes before leaving, then arrived and waited behind another vehicle in the drive-thru pick up the lane for an additional 10 minutes. The young girl Stephanie, was very professional and polite when I finally reached the window, I was given the total and handed her my debit card. She returned quickly with the slip for my signature and while I was signing an older man came to speak to her. I heard her ask, "why would I do that?" She never returned to the window, he came and grab the pen and clipboard with the signed slip, placed it inside the window and the told me "There was a problem with your order, it's not ready since it had to be remade. It will be another 25 to 35-minute
wait." I then asked him, "why did no one call me to let me know." It took me 20 minutes to get here."
After a brief silence, he laughed and said, "I am just kidding. It is a joke". I told him I did not find it funny, nor did I appreciate being treated like this." I asked to speak to his manager, and he replied, "I am the manager." Once he realized I was going to make a complaint he kept apologizing to me, over and over again. If I did not have hungry children at home, and I had not already paid for the pizza I would have told him to keep the pizzas. How could this person be a manager? The workers under him must be miserable and afraid of standing up to him. This happened on 11/04/17 at 06:12 pm. The following day, I looked at my banking account and was not surprised to see that I was charged twice for my order. I quickly got hold of my bank and the second charge of $34.77 was credited to my account. At this time, I am not confident that anything will be done to resolve my issue. We live in a very small town, and if he remains working as an employee there will be no way I would trust buying food from this, the only pizza placed within the 45-mile radius again. I do want a refund, a lifetime of free food is what my daughter says will be fair. Is it too much to want to be treated with respect? We are of Native American ethnicity, maybe that's why he felt he would get away with it.

Read full review of Pizza Hut and 1 comment
Hide full review
1 comment
Add a comment
P
P
pobarjenkins
Minneapolis, US
Nov 08, 2017 12:47 am EST
Verified customer This comment was posted by a verified customer. Learn more

While the joke he made was in poor taste and they should not have charged you twice, he apologized and your bank credited you for the second charge.

"I do want a refund, a lifetime of free food is what my daughter says will be fair."
You received and ate the pizza you paid for and therefore do not deserve a refund. I'm assuming you're joking about the lifetime of free food because that would be pretty high on the list of the dumbest things I have ever heard from a customer. Any patron would never be worth that.

ComplaintsBoard
D
3:47 pm EST

Pizza Hut charging for extra cheese and not mentioning extra charge

Pizza hut in north Muskegon mi 49445 has been a restaurant my family has been using for many many years. The last few months have made me not want to return. It is ridiculous that I can purchase a medium deluxe pizza for 6.99 but if I want nothing on it but extra cheese I am charged 2.00 more. 2.00 extra on a pizza that only costs 6.99 is a total rip off. I was charged this up charge 3 different times and never once told about it until I finally noticed and questioned them. There were no apologies that they had been ripping me off by not telling me. I wouldn't even have to ASN for extra cheese if you put enough on to begin with. I see holes all over the top of the pizza when j get only cheese because there isn't enough yo cover the top. Little Caesars and dominoes plus many others put way more cheese on to start and if I ask for extra there is no charge. Keep it up and they will become me new favorite.

Read full review of Pizza Hut and 1 comment
Hide full review
1 comment
Add a comment
P
P
pobarjenkins
Minneapolis, US
Nov 08, 2017 2:17 am EST
Verified customer This comment was posted by a verified customer. Learn more

Technically extra cheese is considered an add-on/topping (at least at my local Domino's and Papa Johns). It is your responsibility to ask if there is a cost whenever you are asking for something that isn't already included.

ComplaintsBoard
J
2:53 pm EST

Pizza Hut employee of store 6090 winchester rd memphis, tn

I ordered a large stuffed crust pizza on 11/6/15 at 7:30pm from this location. Order number 3171106193038001184007881. When I went to pick up my pizza I was told by the female cashier on schedule that night that there was no order placed for me. I gave her my name and phone number. I returned home and called Pizza Hut at [protected] and let them know that my order was not found at the Winchester Rd store even though I received a confirmation email. The employee on the phone called the store and the female cashier that spoke to me at the store earlier answered. She first told the employee on the phone that I asked to have my pizza paid for. I let her know that isn't what happened. She clicked back over to the female employee in the store who then told her that I never came for my pizza. I hung up and returned to the store, frustrated at this point. I spoke to the same cashier when I entered the store. She found my order, and gave it to me. I received no explanation or apology for the inconvenience. The only thing she said to me was that my pizza was covered when i tried to pay. I come to this location regularly and have had this cashier before. She has never given me issues like this, so I would love to know what happened this night.

Read full review of Pizza Hut and 1 comment
Hide full review
1 comment
Add a comment
P
P
pobarjenkins
Minneapolis, US
Nov 08, 2017 2:33 am EST
Verified customer This comment was posted by a verified customer. Learn more

It sounds like a one-time isolated mistake. While she should have apologized, she did more than what was required by giving you the pizza for free. I don't see how your situation could be resolved any further.

ComplaintsBoard
K
2:28 pm EST

Pizza Hut my pizza order

Hi I ordered online pizzas and cinnamon sticks got there paid for my order which wasn't ready I then observed the young lady to go straight from the cash register to the cut table no hand washing or anything I then asked the Mgn and no apology or anything just told her to wash her hands but she still didn't listen she continued cutting and boxing pizza he still had the nerve to ask me did I just want the order or him to make it I was so upset cause he did not acknowledge me as the customer or even try to apologize or such and left still upset but I still went to another store and purchased some

Read full review of Pizza Hut
Hide full review
ComplaintsBoard
D
10:06 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Pizza Hut foreign object on pizza

Hi, i ordered two regular pizza via online for my family which includes kids on 7/11/17 at around 9pm. While, serving the pizza for kids my mother noticed a piece of plastic which was probably cooked together with the pizza (based on the appearance). This is really ridiculous as it was a big piece of plastic and I am curious that the staff did not notice it. As a doctor, i am really concerned in this matter as it i am pretty sure that the chemicals from the plastic had already been mixed with the pizza and that pizza was almost being served to the kids. How good is the quality control service that pizza hut is dealing with?.
Furthermore, i called and spoken to the HQ manager in charge (name not to mentioned here) at around 10pm and that person said he will contact the branch manager in-charge of the outlet that delivered the pizza. After almost an hour waiting, i didnt receive any call from anyone. I called back the HQ and requested for the branch number. Then, I called the branch and spoke to the manager on duty (name not to mentioned here), surprisingly the manager on duty was questioning me on what was my complaint. I never knew pizza hut communication service will be this efficient. And again I had to explain the same thing to the branch manager. After almost one hour dealing this, the manager then told that he will replace the pizza immediately which i really felt useless for me to accept it as the time was almost 11pm and its time for bed and not dinner.
I am really disappointed with Pizza Hut, the service and how quick they respond to a complaint. I take this matter serious as it involves health concern of the food served for kids.
I am expecting an effective respond and action from the management team regarding this matter. Do revert to me as soon as possible. Thank You.
Regards.

Read full review of Pizza Hut
View 0 more photos
Hide full review
ComplaintsBoard
A
8:58 am EST

Pizza Hut terrible service

I made an order through your store at 2508 Preston Hwy, Louisville, KY 40217. Last time I ordered from them, over a year ago, they never delivered my pizza. An hour later, I finally called to find out what was going on with my order and they said, "sorry, we don't deliver to your area." They had never bothered calling me to let me know that I wasn't going to get my order.

Last night, I decided to give the store a second chance. I ordered my pizza at 6:40 pm when my sons and I put on a movie. Your app quoted me a 25-35 min wait time. After an hour, I called your store to find out if they were ignoring my order, again. The woman who answered the phone said it was out for delivery. 45 minutes go by and I still didn't have my order. I was about to call the store again to cancel the order when your delivery guy finally arrived. When my food finally arrived it was cold and missing items, like the sauces for the wings and breadsticks.

Typically, I won't waste my time complaining about a delivery service. I understand that stores can get backed up, and there can be unforeseen delays. I understand that things can be forgotten in the middle of a rush like that. But, put everything together, and the service was completely unacceptable. I was charged $30 for cold food that was late, and not even my complete order. On top of it all, the woman answering the phones lied to me about my order being out for delivery; and, when I called back to the store to complain to a manager, I was left on hold for ten minutes before I finally hung up.

I won't be ordering from your stores anytime soon and I'll warn my friends to stay away from the terrible service at your store.

Respectfully,
Alec Betz

Read full review of Pizza Hut
Hide full review
ComplaintsBoard
P
9:16 pm EST

Pizza Hut customer service

Tried to order pizza November 4th by phone at your Rainbow City Alabama location no one would answer phone when they picked up they hung phone up it was around 630pm to 7pm. I had been sick before so i had to get dressed go down there. There were no customers inside . When i got approached i told the man could have been manager that i had been trying to call he started getting smart saying phone had been ringing off hook and all he had was thin crust pizza which was on a Saturday night.I just said never mind and walked out door tripped nearly fell on rug and all my change in wallet fell out on ground so I had to pick up. He never came out to check on me I was so upset. Left withNo pizza and was driving through Burger King to get food and your pizza hut truck was behind me ordering food in line. Real busy huh! It is a shame you cant call and complain no one will answer Customer service phone either. Many more times doing this to customers and you will close because Iput on Fb and everyone else commented and has had experiences in this store. I will change pizza place for sure.

Read full review of Pizza Hut
Hide full review
ComplaintsBoard
J
9:07 pm EST

Pizza Hut pizza

This is the second time this pizza hut has provided me a terrible pizza. This time, in particular, Friday, November 3, I had ordered a stuffed crust pizza on the mobile app. I picked the pizza up within the 10-minute window they provided, but the pizza was barely warm. Upon arriving at home I learned that the pizza was definitely not stuffed crust. I double checked my order and I had indeed ordered stuffed crust. I had to drive all the way back to the store and wait an additional 20 minutes for them to make me a correct pizza. They did offer to provide me a credit attached to a phone number, but they didn't offer the pizza for free that night for my trouble and I have no plans to ever use that Pizza Hut again, so the credit is not very useful to me.

Read full review of Pizza Hut
Hide full review
ComplaintsBoard
S
2:52 pm EST

Pizza Hut stealing

The store manager by the name of (Marie Hudson), and an delivery driver (named Kelly Denman) have been stealing money from loyal customers, writing in fake tip amounts on various receipt. This has been on going, but the district manager has yet to look into this matter. Issues at this location has been swept under the rug and no actions have been taken. They have been going against the companies policy for quite a while. Kelly Denman has been using the store managers password to steal money, and also hangs up on customers over the telephone. Also, Both have been stealing food, drinks, and making money off of it with customers going against store policy. There is discrimination and favoritism that has been on going and the company reuses to look into this issue. There should be a secret customer that comes in the store more often, or the district managers at this stores location should be more active and check in on their employees more often. The manager at this location should be demoted or terminated, as well as the delivery driver (Kelly Denman) for discrimination and favoritism, and as well as stealing from loyal customers.

Read full review of Pizza Hut and 11 comments
Update by Sherry--Smith
Nov 08, 2017 10:43 am EST

The store manger at 1032 s Oliver pizza hut and another co-worker thats a driver has been harassing me while i am trying to notify the website and get corporate involved with the discrimination going on at the store. they have been making fake accounts pretending to be and stating false information. they are very unprofessional. i have tried to notify garland and brian sapp as well. they both keep getting on my complaints pretending to be me with a fake account and trying to cover up everything thats going on. the district managers should find out whats going on at this location and start terminating and demoting, as we have already taken legal actions. thank you!

Update by Sherry--Smith
Nov 08, 2017 10:57 am EST

Store manager marie at pizza hut 1032 s Oliver Wichita ks and a delivery driver named kelly were both supposed to be "working" but yet they have been leaving comments on my threads harassing me simply because i am exposing the madness going on at this location and trying to get corporate involved concerning issues at this store, such as them both stealing, and discriminating against black workers. They claim to be good professional WORKERS and claim they do their jobs right, but they have been so worried about me reporting them to corporate and this website. please watch them carefully. thank you! they keep commenting on all my threads both MARIE AND KELLY, thats very unprofessional. prime example of why they both should be terminated.

Hide full review
11 comments
Add a comment
P
P
pobarjenkins
Minneapolis, US
Nov 10, 2017 1:47 am EST
Verified customer This comment was posted by a verified customer. Learn more

Honestly whether you are telling the truth or not (and regardless of the side you are on), you should use the FAQ button above and request this complaint be deleted. It's just a mess and not helping anyone's case.

P
P
pobarjenkins
Minneapolis, US
Nov 10, 2017 2:21 am EST
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of

I agree with you and certainly wouldn't be surprised if she was 100% trolling completely.

S
S
SeIfPeace
, US
Nov 08, 2017 12:15 pm EST

Okay I admit it was me that was stealing and I was fired for it. But I have a reason. I am a single parent. I falsely accused them of stealing and they fired me. But it is discrimination because they fired me because I am black. My white coworker can come into work late and still has a job. I explained to them my financial situation and they fired me anyway. They said that they would have helped me if I explained the situation. But because I was black Mary talked down to me as if I was a child and gave me a lecture about stealing.

S
Author of the review
S
Sherry--Smith
, US
Nov 08, 2017 4:53 pm EST
Replying to comment of SeIfPeace

thats not me...that is either Marie or some one she knows who created a name the same as mine to throw people off. that's how unprofessional she is.

S
Author of the review
S
Sherry--Smith
, US
Nov 08, 2017 5:05 pm EST
Replying to comment of

EECO is getting involved as well. Several workers and i have already filed complaints. good day.

P
P
pobarjenkins
Minneapolis, US
Nov 08, 2017 1:25 am EST
Verified customer This comment was posted by a verified customer. Learn more

If any part of either of your complaints or comments happens to be true (which I sincerely doubt), Kansas is an at-will employment state and can essentially terminate you for almost any reason.

S
S
selfpeace111
, US
Nov 07, 2017 4:06 pm EST

who is this!? this is i lie you guys are going to be sued just so you know! my first statement is accurate the second person is lying trying to pretend to be me but guess what, all of this is being documented lol...so go ahead and keep it up. we already all have lawyers and we are suing pizza hut for discrimination!

S
S
SeIfPeace111
, US
Nov 06, 2017 3:57 pm EST

These people are heartless and uncaring about my situation. The truth is that neither Kelly Delman nor Mary Hudson were the ones that were stealing. It was I who was stealing from the register as well as food and drinks. I am a single mother of three. I was desperate. Kelly Delman saw me do this and though I begged her not to she reported me to Mary Hudson who fired me. Not only that but Mary Hudson lectured me like I am a child even though she is two years younger than I about stealing and fired me. She lied to me. She said that if I had come to them with my home situation they would she would have helped me by giving me left over ingredients This is a total lie because if this were true she would not have fired me.. Then I don't know who is the other whistle blower, but someone told Mary and Kelly Delman about my post on here and Mary Hudson is lying again. When she fired me she said that she would not press charges, now she is threatening to press charges if I don't confess to what really happened. How heartless can she be.She said that she can understand me stealing food. But what is not acceptable is me stealing money from the register which if she had half a brain she would know it was to buy other food for my children. I guess you don't need an education to be one of their managers.

S
S
selfpeace111
, US
Nov 07, 2017 4:29 pm EST

by the way, i have four kids! so thanks for exposing this to be a lie. good job.

S
S
SeIfPeace111
, US
Nov 06, 2017 3:21 pm EST

I have a confession to make because unfortunately my former coworker ls being a big [censor]. She is threatening to take legal action unless I post the truth. Unfortunately it was me that stole food and drinks. It was me who used the manager's password to steal money. I have three children. I am a single mom and I am desperate and needed to feed them and make ends meet. Unfortunately Kelly Denman is the one that caught me stealing. I begged and pleaded her to report me. she reported me to Marie Hudson who fired me. They are both heatless individuals that ruined the life of a single mother. Maria Hudson is the manager that fired me. She did not understand my situation at all. She lectured me as if I was a child telling me that I made poor choices. THat she could understanding the stealing of the food and drinks but not the money. Duh how else am to pay for my groceries? Then she got angry at me when she found out that I wrote these lies about her and Kelly Delman. She said that she was being kind by not pressing charges but if I don't tell what really happens she may press charges. She even lied an said that if I had explained the situation they could have donated leftover ingredients which is obvious a total lie because if it were true they would not have fired me and threatened to press charges.

S
S
selfpeace111
, US
Nov 07, 2017 4:07 pm EST

who is this!? this is i lie you guys are going to be sued just so you know! my first statement is accurate the second person is lying trying to pretend to be me but guess what, all of this is being documented lol...so go ahead and keep it up. we already all have lawyers and we are suing pizza hut for discrimination! ill make sure to let brian sapp know that someone at the this store or affiliated is trying to cover themselves up...your should stop your only exposing yourself!

S
S
selfpeace111
, US
Nov 07, 2017 4:11 pm EST

I am going to screen shot all of this as well. they will know the same person that made this statement isnt the same person as this so call FAKE CONFESSION...THANKS =)

ComplaintsBoard
C
2:08 pm EST

Pizza Hut pizza

On Sunday, November 5th around 5:13 pm I order a thin and crispy pizza (carryout). After ordering my pizza I went to pizza hut to pick it up. My order was $11.15. I paid the cashier and then she gave me my pizza. I opened it up to find a pizza i did not order. When I told them i order a thin and crispy pizza and it said it on my receipt their response was, "OH WE DON'T HAVE THIN & CRISPY). So they were going to intentionally pass off a pizza i didn't order knowing they didn't have what i order. Why would they make it or just call and say we don't have thin & crispy today. Needless to say i was very upset at how it was handle and they had no care in the world. Is this how you do your customer this was an intent to deceive and fraudulent. Just to make a sell pizza hut is willing to deceive their customers. WOW! The Store was located at 11114 Flatlands Ave Brooklyn, NY 11207 Phone number [protected].

Read full review of Pizza Hut
Hide full review

Pizza Hut reviews 0

Looks like Pizza Hut has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Pizza Hut, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About Pizza Hut

Screenshot Pizza Hut
Pizza Hut is a well-known American restaurant chain that specializes in serving delicious pizzas and other Italian-American dishes. The company was founded in 1958 by two brothers, Dan and Frank Carney, in Wichita, Kansas. Since then, Pizza Hut has grown to become one of the largest pizza chains in the world, with over 18,000 restaurants in more than 100 countries.

Pizza Hut's menu features a wide variety of pizzas, including classic options like pepperoni and cheese, as well as more unique offerings like the Meat Lover's and Veggie Lover's pizzas. Customers can also customize their pizzas with a variety of toppings, crusts, and sauces. In addition to pizza, Pizza Hut also offers a range of other Italian-American dishes, such as pasta, wings, and salads.

One of the things that sets Pizza Hut apart from other pizza chains is its commitment to innovation. The company has introduced a number of new menu items over the years, such as the Stuffed Crust pizza, which features cheese baked into the crust, and the P'Zone, a calzone-style pizza pocket filled with cheese and toppings. Pizza Hut has also embraced technology, offering online ordering and delivery services through its website and mobile app.

Pizza Hut is also known for its commitment to giving back to the community. The company has partnered with a number of charitable organizations over the years, including the World Food Programme and the Literacy Project, to help fight hunger and promote education around the world.

Overall, Pizza Hut is a beloved restaurant chain that has been serving delicious pizzas and other Italian-American dishes for over 60 years. With its commitment to innovation, technology, and giving back to the community, Pizza Hut is sure to remain a favorite among pizza lovers for years to come.
How to file a complaint about Pizza Hut?

Here is a comprehensive guide on how to file a complaint or review about Pizza Hut on ComplaintsBoard.com:

1. Log in or Create an Account:
- If you already have an account on ComplaintsBoard.com, log in using your credentials. If you don't have an account, create a new one to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with Pizza Hut in the 'Complaint Title' section. Be concise and clear about the problem.

4. Detailing the Experience:
- Provide detailed information about your experience with Pizza Hut. Mention key areas such as transactions, the nature of the issue, steps taken to resolve it, personal impact, and the company's response.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data in these documents.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses incurred and the 'Desired Outcome' field to specify the resolution you are seeking from Pizza Hut.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it. Ensure all necessary details are included.

8. Submission Process:
- Click the 'Submit' button to submit your complaint or review about Pizza Hut on ComplaintsBoard.com.

9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint on ComplaintsBoard.com. Stay informed about the progress of your complaint.

By following these steps, you can effectively file a complaint or review about Pizza Hut on ComplaintsBoard.com.

Overview of Pizza Hut complaint handling

Pizza Hut reviews first appeared on Complaints Board on Oct 28, 2006. The latest review Pizza Hut in Belleview, Florida was posted on May 10, 2024. The latest complaint The working situation before and during covid-19 was resolved on Jul 15, 2020. Pizza Hut has an average consumer rating of 1 stars from 2959 reviews. Pizza Hut has resolved 216 complaints.
Ratings on other sites
Trustpilot
Trustpilot
2.1
2489 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Pizza Hut contacts

  2. Pizza Hut phone numbers
    800 028 7034
    800 028 7034
    Click up if you have successfully reached Pizza Hut by calling 800 028 7034 phone number 7 7 users reported that they have successfully reached Pizza Hut by calling 800 028 7034 phone number Click down if you have unsuccessfully reached Pizza Hut by calling 800 028 7034 phone number 7 7 users reported that they have UNsuccessfully reached Pizza Hut by calling 800 028 7034 phone number
    United Kingdom
    8800 100 1958
    8800 100 1958
    Click up if you have successfully reached Pizza Hut by calling 8800 100 1958 phone number 0 0 users reported that they have successfully reached Pizza Hut by calling 8800 100 1958 phone number Click down if you have unsuccessfully reached Pizza Hut by calling 8800 100 1958 phone number 1 1 users reported that they have UNsuccessfully reached Pizza Hut by calling 8800 100 1958 phone number
    Russia
    600 569 999
    600 569 999
    Click up if you have successfully reached Pizza Hut by calling 600 569 999 phone number 4 4 users reported that they have successfully reached Pizza Hut by calling 600 569 999 phone number Click down if you have unsuccessfully reached Pizza Hut by calling 600 569 999 phone number 3 3 users reported that they have UNsuccessfully reached Pizza Hut by calling 600 569 999 phone number
    14%
    Confidence score
    UAE
    23 300 000
    23 300 000
    Click up if you have successfully reached Pizza Hut by calling 23 300 000 phone number 2 2 users reported that they have successfully reached Pizza Hut by calling 23 300 000 phone number Click down if you have unsuccessfully reached Pizza Hut by calling 23 300 000 phone number 1 1 users reported that they have UNsuccessfully reached Pizza Hut by calling 23 300 000 phone number
    33%
    Confidence score
    Hong Kong
    1700 506 070
    1700 506 070
    Click up if you have successfully reached Pizza Hut by calling 1700 506 070 phone number 2 2 users reported that they have successfully reached Pizza Hut by calling 1700 506 070 phone number Click down if you have unsuccessfully reached Pizza Hut by calling 1700 506 070 phone number 2 2 users reported that they have UNsuccessfully reached Pizza Hut by calling 1700 506 070 phone number
    Israel
    +1 (800) 948-8488
    +1 (800) 948-8488
    Click up if you have successfully reached Pizza Hut by calling +1 (800) 948-8488 phone number 1 1 users reported that they have successfully reached Pizza Hut by calling +1 (800) 948-8488 phone number Click down if you have unsuccessfully reached Pizza Hut by calling +1 (800) 948-8488 phone number 1 1 users reported that they have UNsuccessfully reached Pizza Hut by calling +1 (800) 948-8488 phone number
    United States
    +44 330 123 0790
    +44 330 123 0790
    Click up if you have successfully reached Pizza Hut by calling +44 330 123 0790 phone number 5 5 users reported that they have successfully reached Pizza Hut by calling +44 330 123 0790 phone number Click down if you have unsuccessfully reached Pizza Hut by calling +44 330 123 0790 phone number 11 11 users reported that they have UNsuccessfully reached Pizza Hut by calling +44 330 123 0790 phone number
    United Kingdom
    +1 (866) 364-0825
    +1 (866) 364-0825
    Click up if you have successfully reached Pizza Hut by calling +1 (866) 364-0825 phone number 0 0 users reported that they have successfully reached Pizza Hut by calling +1 (866) 364-0825 phone number Click down if you have unsuccessfully reached Pizza Hut by calling +1 (866) 364-0825 phone number 0 0 users reported that they have UNsuccessfully reached Pizza Hut by calling +1 (866) 364-0825 phone number
    Canada
    +33 351 860 038
    +33 351 860 038
    Click up if you have successfully reached Pizza Hut by calling +33 351 860 038 phone number 3 3 users reported that they have successfully reached Pizza Hut by calling +33 351 860 038 phone number Click down if you have unsuccessfully reached Pizza Hut by calling +33 351 860 038 phone number 1 1 users reported that they have UNsuccessfully reached Pizza Hut by calling +33 351 860 038 phone number
    50%
    Confidence score
    France
    +40 212 101 010
    +40 212 101 010
    Click up if you have successfully reached Pizza Hut by calling +40 212 101 010 phone number 1 1 users reported that they have successfully reached Pizza Hut by calling +40 212 101 010 phone number Click down if you have unsuccessfully reached Pizza Hut by calling +40 212 101 010 phone number 3 3 users reported that they have UNsuccessfully reached Pizza Hut by calling +40 212 101 010 phone number
    Romania
    +351 222 444 222
    +351 222 444 222
    Click up if you have successfully reached Pizza Hut by calling +351 222 444 222 phone number 2 2 users reported that they have successfully reached Pizza Hut by calling +351 222 444 222 phone number Click down if you have unsuccessfully reached Pizza Hut by calling +351 222 444 222 phone number 3 3 users reported that they have UNsuccessfully reached Pizza Hut by calling +351 222 444 222 phone number
    Portugal
    +46 86 638 895
    +46 86 638 895
    Click up if you have successfully reached Pizza Hut by calling +46 86 638 895 phone number 2 2 users reported that they have successfully reached Pizza Hut by calling +46 86 638 895 phone number Click down if you have unsuccessfully reached Pizza Hut by calling +46 86 638 895 phone number 1 1 users reported that they have UNsuccessfully reached Pizza Hut by calling +46 86 638 895 phone number
    33%
    Confidence score
    Sweden
    +966 920 000 910
    +966 920 000 910
    Click up if you have successfully reached Pizza Hut by calling +966 920 000 910 phone number 1 1 users reported that they have successfully reached Pizza Hut by calling +966 920 000 910 phone number Click down if you have unsuccessfully reached Pizza Hut by calling +966 920 000 910 phone number 8 8 users reported that they have UNsuccessfully reached Pizza Hut by calling +966 920 000 910 phone number
    Saudi Arabia
    +27 86 074 992 488
    +27 86 074 992 488
    Click up if you have successfully reached Pizza Hut by calling +27 86 074 992 488 phone number 1 1 users reported that they have successfully reached Pizza Hut by calling +27 86 074 992 488 phone number Click down if you have unsuccessfully reached Pizza Hut by calling +27 86 074 992 488 phone number 4 4 users reported that they have UNsuccessfully reached Pizza Hut by calling +27 86 074 992 488 phone number
    South Africa
    +65 62 353 535
    +65 62 353 535
    Click up if you have successfully reached Pizza Hut by calling +65 62 353 535 phone number 0 0 users reported that they have successfully reached Pizza Hut by calling +65 62 353 535 phone number Click down if you have unsuccessfully reached Pizza Hut by calling +65 62 353 535 phone number 1 1 users reported that they have UNsuccessfully reached Pizza Hut by calling +65 62 353 535 phone number
    Singapore
    More phone numbers
  3. Pizza Hut emails
  4. Pizza Hut address
    7100 Corporate Dr, Plano, Kentucky, 75024-4100, United States
  5. Pizza Hut social media
Pizza Hut Category
Pizza Hut is ranked 7 among 60 companies in the Fast Food Chains category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.