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Poor Customer Service and Rude Manager at Pizza Hut in OKC
On April 3, 2021, I decided to try out Pizza Hut for a pick-up order. I called their number at around 11:00 A.M., but to my surprise, no one answered. I tried calling again, but still no answer. Frustrated, I decided to drive over to the store located in OKC. When I arrived, I saw a sign that said "call this number," which was the same number I had been calling. I tried calling again, but still no answer.
Feeling annoyed, I walked into the store to see what was going on. That's when I met Paul, the manager. I asked him why they weren't answering their phones, and he yelled at me to get out. I was taken aback by his rude behavior and asked him again why they weren't answering their phones. He yelled back, saying they were too busy.
I was shocked by the way I was treated and felt like the employees at this Pizza Hut were not trained properly. They didn't know how to handle customers or gain their confidence. I left the store feeling disappointed and frustrated.
I decided to order a pizza from another place down the street. When I arrived at my destination, I told everyone about my horrible experience with Pizza Hut located at 7900 N. May Ave., OKC. Everyone agreed that it was unacceptable behavior from the employees and the manager.
In conclusion, I would not recommend this Pizza Hut location to anyone. The lack of customer service and rude behavior from the manager was unacceptable. I hope that the owners of this store take the necessary steps to train their employees and improve their customer service.
Inconsistent Quality: My Experience with Pizza Hut
I gotta say, I am a huge fan of Pizza Hut. However, the folks who work there sometimes seem to be messing up the company's good name. Every time I order online or over the phone, it seems like they can't seem to get my order right. My food is always cold or overcooked, and I even got a pizza that was only halfway cooked! Needless to say, I was pretty upset.
I mean, come on, if you can't handle the heat, get out of the kitchen! Back in the day, Pizza Hut pizza wasn't nearly as greasy as it is now. But hey, they still have some great deals and coupons, so I can't complain too much. The only thing that really gets me is how expensive their sodas are. I'd rather just stop at a soda machine or grab a case of soda somewhere else and get my money's worth.
Despite the lazy people working at Pizza Hut, I still think it's a great company with some seriously good eats. If they could just get their act together and make sure my food is cooked properly, I'd be a happy camper. But until then, I'll just have to cross my fingers and hope for the best.
Burnt bread sticks/burnt pizza with very little cheese.. Several times-the situation not mad right.
I've been a Pizza Hut customer for 35 plus years in Fairborn. All of a sudden, I'm getting burnt bread sticks and, burned pizzas with almost no cheese on the pizza. This has happened 5 different times. I end up throwing the food out. The recook comes out the same. There is a new manager that was brought in to the Fairborn location. He's very...
Read full review of Pizza Hut and 1 commentCustomer service
I'm following a complaint against pizza hut in edinville kentucky on saturday the 10th of June 2023 my husband and myself came in to place a order. There where two ladies working that day. I first went through drive-thru n Noone answered us so we went into the store.
We wanted to place the 3 topping pizza and was trying to place the $5 add wings to our order. We couldn't use the app as it wasn't working. There was a group of people who came in 20 .min after we were there trying to place our order and the lady just walked away n took There order ahead of us. She went and made There order n still hadn't placed our order. It had been 35 min at this point and she finally placed our order.
This is very Unacceptable of customer service to treat a customer this way. I tried to call today Monday June 12th to tell somebody what had happened and asked for the phone number to the franchise and they told me they refused to give. It to me that they couldn't give it to me and then hung up on me. If something is not done to resolve this issue I will be reporting this to the news media as well as the local paper. I am very good at investigating things and I will find how to get ahold of the franchise. I want these people reprimanded for the way they treated us as customers and I want a full refund but I can be reached at [protected]@gmail.com thank you
Desired outcome: I want full refund and the workers to be held responsible for there behavior
Ordered 2 pizzas 1 was as expected 2nd was missing 3 items on a 5item pizza
Date. May 21st Pizza Hit on Spenard Road, Anchorage, Alaska Called I'm and made a complaint to a woman after. Explaining the problem she put me on a brief hold, some gentleman answered and ask what's wrong with the pizza 1st problem why did I have to explain all over again? So I explained the problem and he said he would refund me. For pizza i. Told him I...
Read full review of Pizza HutStaff attitude
I came to order pizza for a take away at Pizza Hut Taman Anggerik Emas, Johor Bahru, Johor. The staff did not entertain me with a welcome smile and made me to wait without acknowledging me. He packed the food orders for the grab drivers. He didn't even look at me and came over to the counter after a while. Then, he stood and took out his handphone, checked it slowly and then only started taking my food order and that to in a super rude tone. I realised that he was sick with a bad flu and cough and yet came to work. He coughed so badly until the customers behind me walked out of the shop.
I conclude this complain as the staff that took my order as lack of customer service approach, rude and unhygienic. This incident happened on 28/5/2023 between 07:28 pm to 07:35 pm.
Not taking American Express but advertising they are
I was visiting Pizza Hut Al Ghurair center
They're boldly advertising in the counter they are accepting American Express credit card
After ordering, they Refused to take Amex
Which was very embarrassing.
But in counter it’s clearly mentioned they are taking Amex photo attached what if I didn’t have cash I have to walk all the way to bring cash again
False advertising
On 5/20/23 around 9:15 pm I called the local PizzaHut (after seeing adverts for the new "Melts" for $6.99 pretty much throughout the day and for the past week) and ordered 2/ea of the Philly chz Steak Melts. The employee did not know at first what I talking about. After inquiring with a coworker who confirmed it, the young man took my order. OK - he's new...
Read full review of Pizza HutShorted 1 weeks worth of pay.
Not paid for 1 week of work after putting my 2 week notice in. I contacted the Piqua Ohio Pizza Hut store and I was told a general manager wasn’t available but he would contact me. I called again a few days later because the general manager hadn’t called me and I was left on hold for 25 minutes waiting to speak to the manager and I finally hung up. They...
Read full review of Pizza HutService
I went to Pizza Hut to pick up an order and the store manager look me in my face and turned her back keep in mind this wasn’t the first time she did this. The service sucks really bad only when she’s working. Grenada need a new store manager with a better attitude. No wonder they can’t keep anybody there her nasty attitude is out of control and something need to be did about that.
Desired outcome: It took the store manager so long to come I had leave the order.
Customer service and reimbursement
On May 5, 2023, my daughter ordered pizza online, and after she pushed the submit button, she realized the pizza hut the order was placed at was over 3 hours away. She immediately attempted to cancel the order, but everytime she called they hung up on her. After the 3rd time calling back she asked to speak with a manager, but got hung up on again. We...
Read full review of Pizza HutWaited for an hour at Pizza Hut Gurney Mall KL
Ordered for dine in a personal pan pizza, classic tomato spaghetti, mushroom soup, wedges, crispy fries, soybean and sprite drinks at 7.16pm, 28th April 2023. Order number T-[protected]. Until 8pm, I just got pan pizza, drinks (the sprite was tasteless, no sugar - didn't order for sugar free sprite). At 8.15pm, I need to go for Maghrib prayer, paid and asked the staffs to pack the balance for takeaway. Haven't got the spaghetti, mushroom soup, wedges and fries even at 8.30pm.
Desired outcome: Compensation and apologies.
Online order
On April 15th I placed an online order with the Pizza Hut located 2260 Holly Springs Parkway Holly Springs Georgia. My order was 60.01 and I received a tracking email from Pizza Hut. After an hour passed I contacted the store and was told they never received my order even though my credit card was charged and I received the tracking email. So I have no food...
Read full review of Pizza HutMobile app
So twice now Ive tried to order on the mobile app and it says that they do not deliver to my address which is a [censored]in lie because I order delivery every week last time I called the store and they said yes they do deliver to my address but they couldn't use my reward points or give me any of the deals that the app had that they were in app only Tonight I tried to do a mobile order it tells me the same thing so I tried on my husbands phone and on his phone when I tried to redeem my reward points it said that the store did not honor that coupon I tried to uninstall and reinstall the app I tried to do it on the web and I tried to log out and then back in and nothing fixed it I spent an hour and 45 minutes trying to place a mobile order I then called the store and tried to place an order I waited on hold for 25 minutes and was still on hold when they closed so I then hung up It's absolutely [censored]ing ridiculous your app wont work and your employees are too [censored]in lazy to answer the phone!
Desired outcome: the app to be fixed, better employees that arent too lazy to answer the phone and would also like some store credit or some coupons for wasting 2 hours of my time trying to order food
incorrect order
4/15/2023 - 5:01pm
Placed online order for 2 large pizzas, I've learned to check my order prior to leaving the store to ensure accuracy. As usual it was made incorrectly. Honest mistake. What i'm upset about is the deplorable "customer service". Zero apology or offer of any time compensation to have to wait to have order corrected. Cashier simply gives me a smug look and hands me the corrected pizza and not a word spoken. I responded "sorry for making your order incorrectly and making you have to wait...right?" to which i receive another snide look. Waited 15 minutes in the lobby to have the order re-made...meanwhile the other food i had ordered was now sitting on the counter getting cold. Tired of the terrible service from this location. 210 S cedar ridge Dr unit D - Duncanville Tx 75116
Desired outcome: Refund for wrong order/time compensation
Store manager
On March 31 I called this location to place an order. I was on hold for 1hr and 30min. When the Manager answered the phone, she started that the only person working with her was the delivery 🚚. So, she offered me a in store credit for $20 that would be under my phone number. However, I place my order online today and went to pick it up. The Manager didn't...
Read full review of Pizza HutAsap mobile paint and body.
This will be the last time I ever eat at this establishment I have been going to Pizza Hut since I was knee high to a grasshopper I'm 45 and I remember my family taking me there every Thursday for family night when we had some of the best nights and I enjoy them. Me and my brothers would play the video games what ones they had but it was great and enjoy few video games ... and a salad bar which was for my dad and my mom and that time they brought out a deep dish pizza that was delicious smelt great it was beautiful I loved it... now it's all about what makes them and there partners rich. But for a $11 bone-in wings and you have to pay almost a dollar for a dipping sauce is nuts nah we have a memory and that's what it well always just be because what your doing now isn't right good luck
Desired outcome: Just [censored]ty
Customer service and pathetic attitude of the so called manager.
I am extremely disappointed at the customer service from your call center. I called in at 16:09 on the 21 March 2023 to find out about what specials you guys are currently running at your Horizon View Branch. Let me start by saying the only reason I called is I was still deciding of what to eat; I was given the information that there is 2 Large pizza's for R115 so I did repeat to ask if it's two large pizza's and she said yes it is and a Medium Pizza with a buddy cool drink for R49.90 I then thought to myself okay its a great special they're running so why not. When I came to the store they then tell me that the call center has given me incorrect information so I then placed a normal order. I then called them again and requested to speak to the manager who's name is apparently GONTSE; she then told me that I am lieing and that she can't say why her call center agents would even say something like that so al she can do is give them training and there's nothing she can do; I told her she can even listen to their recordings then she had the audacity to still tell me no there's no such thing and I am lieing because her staff know what they're doing and she then goes ahead to tell me "What I can't pay for your pizza's so what do you expect me to pay for your food" which was really pathetic; if this is the type of customer service from your manager then I am stunned. Before I even got a chance to say something else in return she cut the call on my ear. When I called back for the third time another call center agent said the manager is out. So it's Really frustrating that how can she just go out while being on the phone. This is really disgusting service from you guys and highly unappreciated. I expect something to be done about this pathetic customer experience. I do not appreciate that a so called manager can tell me this crap to my face.
Desired outcome: A sincere Apology along with a rectified plan of action.
Ordering from lower javis on dec 22 20
When I ordered the guy was rude said since I called in I can get no online deal and was gonna not take my order when I asked for manager he was rude and said so u dont want your order i said yes i do and he took order and hung up plus when I got my large pizza meat lovers and small pepperoni it
upset my stomach like it wasn't fresh ingredients kinda sour tasting not like it usually tastes a d someone called me back I had no receipt but I found receipt and pics
Desired outcome: Replace pizza ordered because I threw put half
Intellectual property violation
Actually, it if felt that the company Pizza Hut or its subsidiaries may have violated intellectual property that was patented by the U.S. Patent office without getting permission from the inventor or owner of the patent. The violation occurred once the product was produced and manufactured and advertised to the public unknowing to he owner of the patent or its family members. An executive or administrator must attempt to contact me at their convenience concerning this matter. Please address the email at [protected]@yahoo.com to further discuss this potential legal issue. Contacts were made by telephone that were unsuccessful because no one
knew who the registered agent is for corporate Pizza Hut. Information shall be searched and located on line with future documentation of this occurrence, the . dates and what product it was manufactured and the owners name. You can address me at PO Box 26294, Macon, GA 31221. Your attention and feedback to me would be appreciated.
Desired outcome: Make what Pizza Hut did wrong - RIGHT. Obtain lawful permission, obtain a contract in agreement with terms and conditions to produce and market this product.
About Pizza Hut
Pizza Hut's menu features a wide variety of pizzas, including classic options like pepperoni and cheese, as well as more unique offerings like the Meat Lover's and Veggie Lover's pizzas. Customers can also customize their pizzas with a variety of toppings, crusts, and sauces. In addition to pizza, Pizza Hut also offers a range of other Italian-American dishes, such as pasta, wings, and salads.
One of the things that sets Pizza Hut apart from other pizza chains is its commitment to innovation. The company has introduced a number of new menu items over the years, such as the Stuffed Crust pizza, which features cheese baked into the crust, and the P'Zone, a calzone-style pizza pocket filled with cheese and toppings. Pizza Hut has also embraced technology, offering online ordering and delivery services through its website and mobile app.
Pizza Hut is also known for its commitment to giving back to the community. The company has partnered with a number of charitable organizations over the years, including the World Food Programme and the Literacy Project, to help fight hunger and promote education around the world.
Overall, Pizza Hut is a beloved restaurant chain that has been serving delicious pizzas and other Italian-American dishes for over 60 years. With its commitment to innovation, technology, and giving back to the community, Pizza Hut is sure to remain a favorite among pizza lovers for years to come.
Overview of Pizza Hut complaint handling
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Pizza Hut contacts
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Pizza Hut emailscustomermaniac@pizzahut.com100%Confidence score: 100%Supportfeedback@pizzahut.com100%Confidence score: 100%Supportcontact@pizzahut.com100%Confidence score: 100%Support
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Pizza Hut address7100 Corporate Dr, Plano, Kentucky, 75024-4100, United States
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Pizza Hut social media
Most discussed Pizza Hut complaints
pizza hut is a thief!Recent comments about Pizza Hut company
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