Pick n Pay

I got hightlighters; I'm busy with big work I paid R79 and it's so pathetic to see that each high lighter in dried and useless I paid so much I got work to do and this is the pathetic things you found, we paying this is bloody I acceptable and disgrace. I handle how pathetic service and lies with markers rhat wre dieriedi want ou to wow something

THEE MOST DEADLY DISGUSTING VILE SICKENING PICK & PAY STORE EVER! STAY FAR AWAY!
This afternoon 16.00PM I went to P&P Blackheath, Blackheath Shopping Centre, Cresta Randburg to send away a parcel via ARAMAX. Go to the counter and was told to talk to the assistant manager. Was informed that the store is out of stock awaiting bags and waybills from ARAMAX since Monday, 11 Oct.2021 but he does not know when stock will arrive. Was then told he will escalate it but could not give me a date as to when stock will arrive. I then asked if he had taken the problem up since Monday with senior management? I was then told he never thought about it but will do it...
Then I went to the fast food section... O MY GAWD... nobody behind the counter to help and assist and a **** ROACH was running in between the food. How DISGUSTING. The end of the day food was packed and sealed in packaging that was oily filthy and the food swimming in fat. Sis how can a store expect people to eat that rubbish that is so overpriced asking R30.00 for two dried out pieces of Boerewors?!
I then tried to ask for the store manager and assistant manager to inform them of the ****roach in between the food but was informed they are in a meeting and not available as well the supervisor.
This store has been under construction and store revamp since 1 August 2021. The store is dirty, dusty filthy and just plain GROSS! The stock on the shelves is not even chronologically packed in such a way to make it easy to find stock items on the shelves. You as the consumer have to walk all over the store just to look for a item.
Walk in there and in front by the KIOSK & Financial Services Counter the stock items is so not event neatly packed or displayed. Looks like Farm Stall...
Ask the staff or manamanet for help then you are greeted with unhelpful demotivated over tired looking lackluster staff not really willing to help and assist talking to you as if you were asking thee most difficult question in the world shoulders hanging giving you the death stare. At the tellers it is even worst where you find fat overweight tired bored looking staff sitting on chairs that is so unfriendly some of them smelling of day old body odour that it will scare a Pitbull Terrier away by the mere unfriendly aggressive look...
In the one corner that is suppose to be clothing corner there's just empty shelves rubbish standing around...
How on GOD's green earth can Pick 'n Pay management allow a store to look, smell and function like that with store management that is so useless that they can't even manage a **** up in brewery?!
It is thee most disgusting most putrid poor excuse of Pick 'n Pay store that I have ever seen in my entire life.
Please people stay away from that store if you value your health in not consuming that vrot disgusting food and experiencing thee worst customer experience you will ever see...
O and for Covid-19 Safety as well as the wet wipes just lies all over the entrance people walking all over it spreading Govid-19 germs. That store is one BIG UNHEALHTY VIRUS TRAP. STAY AWAY OR YOU WILL DIE!

Good day

This is not the first time I'm complaining about certain Pick a Pay branches.

The overall attitude of the personnel at Pick a Pay Madelief and Pretoria North is that they do you a massive favor to be at service.
What is annoying when you are suppose to be served they 70% chat or talk tot other Staff members than to be polite. Some tend to be very intimidating especially some Managers that are very unhelpful and unfriendly.

Two weeks ago i personally bought something, and while helping me the teller constantly talked to someone else and never bothered to ask me for a bag. When i asked her frankly, if she thought she's doing me a favor by helping me. She replied politely Yes!

On Saturday we witnessed where a security guard employed at Pretoria North Branch scratched with a permanent marker on a clients shirt. And she made as if nothing happened and nobody wanted to except responsibility.

Those are the things that destroy client relations and as i know Mr Ackerman, he would never accept this kind of behavior.

The Management at both these Branches are not hands on with the staff and it seems that there is no control or proper discipline enforced.

Both these Branches are under the same Management, and Yvonne at your Offices has attended to several complaints from me over the years about the same Branches.

Me and my family avoid to shop at Pick a Pay because of it but when certain specials are running we would like to gain from it, with disappointment unfortunately.

Willie Esterhuizen
Cell: [protected]

At Pick n Pay family Kraaifontein I asked the fruit & veg staff which fruits made up the R100 special (4 fruits) and the display was not complete with the 4 fruits. They pointed out which ones would get me the discount and when I got home I saw that there was no discount at all for the fruit so instead of paying R100 I paid R134.96 which as I am a regular shopper and I have already had this issue before due to once again the display of which fruit you can take for the special being incomplete, that is why I asked the staff, As I had 2 small children with me I did not check my slip before leaving and only a day later I did and saw that in fact there was no discount. I did swipe my smart shopper and I still have the slip.

The black on black customer service I have received from pick n pay hasn't always been a pleasant one but today was just the top tier of rude from Sello who works at Mall of the South(pick n pay clothing) the guy was beyond rude besides that he was shouting at us(me, my sister and mother) at the top of his voice unnecessarily he even went as further as saying we must call head office in a very not only disrespectful tone but condescending manner…I want to lay a formal complaint against him and I'd like to be contacted on [protected] for further details

God day. I am one of the most people that love shopping at picknpay grocery shop in protea glen mall I have always got the best customer service from picknpay staff that is why me an my family and friends prefer picknpay protea glen mall.but today I am complaining about the security men where he just do not have a picknpay quality customer service am disappointed to have gotten the experience I did from a security name Buti Nkabinde this guy is very rude he treated me like am a drunk person I really hated his approach of speaking to me while I was at my favorite store.his Co workers even tried to tell him that how he spoke to me is not the way to speak to a cust5but he never cared to an extent I asked to speak to his senior.the manager came to hear the story and apologized but this men did not see himself wrong or even a need to apologize all he did was bring me a long face.pick n pay I love and trust the store but if security people are going to be acting like Buti Nkabinde picknpay Protea glen mall will loose a lot of customers.

Today I went to Pick n Pay Liquor at Savannah mall in Polokwane and I had the worst service by the teller named Johanna Mabotsa. Not only did she not greet which is so rude, I had to wait for her to plug her personal phone before she could help me. I mean no form of acknowledge from her so say I'll help you in a minute.

This is really not acceptable.

Yesterday i bought Mageu at pick n pay Braamfontein store, only to find out that the product was expired, i went to the store and compliant to the store manager(Mpho) that they need to timeously check their merchandise she responded by saying the person dealing with the Mageu(product is on sick leave, i was very shocked that i received a response like that from a store manager, she did not even apologies for selling expired product, she just called a cashier to refund me, no apology nothing...what if i got sick from consuming expired product? i a very angry and heart broken with the service i received from Mpho(Braamfontein store manager)

Good Afternoon

My name is Sharon.

I did my monthly shopping yesterday at the Pick n Pay Hyper in Woodmead. I shop there on a monthly basis as I live close by. On many occasions some prices are charged incorrectly and not as advertised and I never complain as it's just more of an an inconvenience than anything else. How often can we keep track of every item that's being scanned anyway ?

Yesterday however, when I got home I noticed that there were two items on my till slip that I did not purchase but I was charged for. Both were R59 each. I literally unpacked every item and ticked them off the till slip to make sure.

R120 might not be a lot of money but when you are shopping on a tight budget, it certainly is a lot.

I am really upset and disappointed at this and who knows how many times this has happened and I never picked it up. I demand an investigation into this as the cashier was very adamant that I move my trolley to the front of the isle in order for the customer behind me to put his stuff on the till. I do this as a means of social distancing because too often the customer from behind is right behind you and never respects your space.

This is the second time that I have brought chicken flatties at Pick n Pay Lephalale (lemon & herb and Peri Peri) that was rotten! My whole family was sick because of it! It is not acceptable! I don't feel like buying at Pick n Pay Lephalale any more, or at any Pick n Pay, I am really upset! I mean this is the second time that I have brought rotten chicken flatties from your store! I'm going to take it further because why must we get sick of your products that you sell!

Good day

On 26 September I wrote a message to the Customer Care email address of Pick 'n Pay Hypermarket Wonderpark, to alert them to the fact that the shopping centre's checkout counter at the till and the conveyor belt is disgustingly dirty and in a very bad condition. I also send photos that I took the day before, this is not only for one till but most of them. I then received a return email from Wendy Ngqwebo, who wanted my details and store name, which I have already given her in my first message, and told her that. Then another mail that states: "my sincerest apologies on hearing that the prices are too much at this store". Really! I have never said a thing about prices.
I am attaching the photos of the counter where I was to afraid to put my groceries because of the state that it was in. I see Pick and Pay has a Health and Safety Governance document, but what I saw in this Pick n Pay was appalling to say the least. Is this the new norm for Pretoria North, or even Gauteng?

Am not happy with the treatment am getting from you store in La Lucia i have been treated like a criminal which makes me feeling uncomfortable to walk to the store while am shopping there everyday i am a customer if they are suspecting something from me why they can't confront me and tell me what is that they are suspecting from me first i was told to leave my trolley at the door the next thing someone is following me first i walk in the store in the morning someone was behind me i ignored that then i came to second time someone was behind me third time someone was behind me worse my trolley was at the door and someone was behind me fourth time the guy even came to the till to see me till the door why am i treated this way in your store even their store Manager Angela was following me and it was the 2nd time she was following me why am upset because am only coming to the store for shopping nothing else

van al die pick and pay's wat ek al in was is caledon se een die een wat die cherry op die koek moet kry vir swak diens. die een bestuurder na die ander een is so useless. ek het nou letterlik elke week ingegaan en marshmallows bestel. en dis die een verskoning na die ander. vanoggend weer het ek drie keer gebel om die bestuurder annarie te praat, en sy doen nie eens die moeite om terug te bel nie. ek het weer en weer en weer gebel, tot daar n ander bestuurder vir my se dat die marshmallows nie meer gemaak word nie.
ek het hermanus en somerset en kaapstad gebel, en nie een van die takke se dat die marshmallows van die mark af is nie. hoekom nou lieg.
ek sal by n ander plek my marshmallows koop

I would like to share my experience with one of the pick n pay manager named Casandra here in standerton CBD, I had a damaged heater to return with u bought from them in April got all the receipts and everything, when I approached her with a greeting she didn't even looked at me she was busy with her phone I repeated and told her that I had to return my fan heater, she never even stood up to check and asked me what was the problem with it I replied by telling her that I bursted when I plugged it she says the warranty doesn't cover than and told me she can't assist me that .. and she told me that it only covers the functioning of the heater not the plugs and told me that it's my fault from my electricity plug I will never buy from them again

Dear Pick n Pay Kilburn.

I bough a 1KG bag of tamatoes a few days days ago, when I opened the packet I had two tamatoes out of the whole pack that were firm and perfect, the rest of tamatoes had bruising, was soft and some were mouldy. How are these tamatoes packed? Do you pack a few fresh items with some old? Please could you stop wasting your customers time by going home, preparing supper for a large family only to find less than fresh products.

I have emailed support two days ago and have not yet received any response.

I had an issue with one if the items received from the PNP ASAP app, I ordered a tray of dessert buns on the 14th sep for my son to take to his school function in the 15th Sep. When I received the item I noticed that the sell by date was for the 14th, the same day the order was placed.

I then called I customer care and requested that the item be replaced of which the consultant apologized and informed me that she will make contact with the store and confirm if the item can be replaced immediately. I explained to her that I needed it urgently as my son had to take them along to school the next day.
The consultant then called me back stating that she had spoken to the store and a replacement will take place on the same day. She was an extremely professional, polite and helpful consultant.

I waited up the entire afternoon/evening for the item to be replaced BUT that did not happen. My son had to go to school without his dessert for the class and you can only imagine the disappointment in my child for having to go to school empty handed, let alone the embarrassment I had to face as a parent.

None the less I assumed that the next day it will be delivered and I could arrange for it to be dropped at school. The entire day yesterday, I had no contact or update from Pick and pay regarding replacing the item .

It is now two days later and I still have the expired dessert buns in my kitchen, rotting away, not forgetting the fact that I have already paid for this item .

A few things:

1. How is it possible for PNP to send out an expired item to a customer?

2. Are there any quality checks, approvals done for products that are sent out, or does PNP use the online delivery service as a method of getting rid of expired items because they feel customers have no choice?

3. Are there any follow ups done with customers that have complained to ensure that these complaints were rectified and to reassure the customer that such things will not reoccur?

I am a regular customer on the PNP ASAP app and I feel extremely disappointed and let down by your standards and services, this is what pushes customers to rather use your competitors like Checkers sixty sixty because apart from their quality on products, their attention to detail and turn around time on issues is one that can be commended.

I dont think as a customer I am overreacting or being unreasonable. Maybe I am asking for too much? Probably hoping for a fresh product to be delivered to me is abit too much?

Apart from having an expired items delivered to me, the customer service and effort to rectify my issue is appalling. It seems like the moment my order is paid for, it's bye bye to me, no one cares about the after sales experience especially with an issue as such.
I completely understand that we are all human and these errors are bound to happen but I called in and was promised that the item will be replaced, but two days later I am still with the item and no correspondence from PNP.

Really not on!

This was not the first time and it won't be the last - I went there today again at 12h30 on a Thursday - Only 2 tills were working. When I asked the cashier if all the other staff is on lunch she said no it's only the 2 tills that are open of the 9 or so. There was only 1 cashier in the fast lane for 10 items.

The people in front of me and at the back were so irritated and also not happy.

I think from now on it will be better to drive a little further to Checkers or Spar where I always get the service that I pay for.

This pick 'n pay at West Coast Village won't see me again!

I keep telling myself do not go back to Pick n Pay Waterfall/Linkhills. What a dump of a shop! Every time I go there for one of their specials there is a problem! No stock… staff don't know what you referring too. I am so tired of my time being wasted waiting for someone intelligent enough to help! If you don't have the flippen stock don't advertise it or at least put something up telling your customers you don't have stock available.

I walked into the store this afternoon… I was getting a trolley. One of your staff was getting a trolley in front of me. She took some rubbish out the trolley and threw it in the floor. My first aggravation! Disgusting woman! I then proceeded into the store. Got what I needed and then the kids wanted a sweet. You have a special on but 3 Cadbury chocolates or Oreo choc biscuit for R24. I proceeded to hunt for the Oreo which I couldn't find. I found other Oreo biscuits but wasn't the same gram advertised. I hunted for someone to help which when I did find someone they didn't know if the ones I found were included in the special. I went back to the que and was told no it's not part of the special. Teller called someone to help then she never knew. She went hunting and said she doesn't know. So I said who will know. She then went to look for someone. I waited and waited. I then found another manager who really didn't go out of his way. Just saying they are out of stock with Oreos!

Once paid I was on my way out and another manager came running out of breath saying sorry you wanted me. I asked if the lady who called you explained anything she said you looking for Aero biscuits? We don't sell those! Come on! Maybe you should train your staff. I never asked for that she had the special in her hand!

Please can someone sort that store out. I have been in this area for years now and that store is a failure. Why can't someone run that store properly!

Kind regards

Natasha

My television had been with picknpay steeldale from the 19the of July 2021 till today

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My tv couldnt switch on so I had to take it back to picknpay steeldale on the 19th of july they said they'll call me after 21days regarding my TV which never happened so I had to go to the shop to check after 21day if my to has been repaired but a lady who assistanted went to the storeroom and ce back saying it wasn't in the shop they have taken it to Samsum. tell call me it was on a Saturday

After 3days on a Tuesday I received a call from this number ‪+27877503748‬ claiming to be from Picknpay and the lady told me there is a quotation for my TV. I could not understand what quotation was it for as my tv was only iny possession for 6month. she said there are inserts that damaged the mother board. I requested an email with damaged component and verification that is was my To by the lady told me she cant do that, where do I expect her to get that from. I only have to options to pay the R3299 or get my to back unrepaired.
The most surprising issue is that she told me to pay the very same amount I purchased the To with.. whilst its under warranty
The lady then hang up the phone which I have the call recording

I then called the number I got on internet ‪+27-860-303-030‬ I reported my problem amd the consulted who answered the call tried to call steelfale branch by with no answer. so she said she will call the manager so that they call me.in a couple of time a gentleman by the name elliot called with this number ‪+27877503744‬ He also told me the to had a quotation I asked him who is suppose to pay that amount for repair as the to is still under warranty and has been kept at their place for too long. he told me he was a third part they are not suppliers but reseller I have to deal with Samsun straight, so I asked how because my invoice is writtwn pick npay steeldale as I purchased there I know nothing about samsum so he said he cant assist. then I request the contact details for samsunng with the ticket number he gave me 69342 &ID number ‪44101734‬, he said I must call and ask for Jacqueline Nikita. so I called the following day This number he gave me ‪0115491700‬ by the lady by the name Baby she said the references I was given are not pulling through on their system and there is no one by the name Jacqueline Nikita... I didn't have the two recording for Ebby who also gave me a reference number ‪10007676697‬ and promised to call me back between 24-48 hours that was last week Thursday on the 1st of sept till today havent receid any call

I would like to share my experience of buying electricity at Pick&Pay Knysna. Thanks to the cashier, Karen Stevens, I now have 47, 000 Lt of Knysna Municipality water that is in any case so terrible I don't even give it to my dog to drink. After running around for at least two hours between Pick&Pay Knysna, Knysna Municipality and Ikapa Water Reticulation Specialists, which by the way doesn't have an office, or a customer service or a contact number other than a person installing meters, nobody is willing to help to reverse this mistake. After long discussion with Knysna Municipality they said they can move the water payment of R1700 to the electricity unit but it will cost me R1020 to do so. Really? Does it take a computer programmer specialist to do it? This is utter greed. Not even to mention that it took the cashier at Knysna Pick&Pay, Karen Stevens, several attempts to input the data because her nails was too long. She was more concerned about her long nails that she completely missed that the billing was water and not electricity. There should be a ban on cashiers having long plastic nails as this is not the first time that it interferes with concentrating on the job. Thank you Pick&Pay Knysna for not taking responsibility for your incompetent cashier and boneless manager that just shrugged his shoulders in a "It's not my problem" attitude.