Pick n Pay

I have emailed support two days ago and have not yet received any response.

I had an issue with one if the items received from the PNP ASAP app, I ordered a tray of dessert buns on the 14th sep for my son to take to his school function in the 15th Sep. When I received the item I noticed that the sell by date was for the 14th, the same day the order was placed.

I then called I customer care and requested that the item be replaced of which the consultant apologized and informed me that she will make contact with the store and confirm if the item can be replaced immediately. I explained to her that I needed it urgently as my son had to take them along to school the next day.
The consultant then called me back stating that she had spoken to the store and a replacement will take place on the same day. She was an extremely professional, polite and helpful consultant.

I waited up the entire afternoon/evening for the item to be replaced BUT that did not happen. My son had to go to school without his dessert for the class and you can only imagine the disappointment in my child for having to go to school empty handed, let alone the embarrassment I had to face as a parent.

None the less I assumed that the next day it will be delivered and I could arrange for it to be dropped at school. The entire day yesterday, I had no contact or update from Pick and pay regarding replacing the item .

It is now two days later and I still have the expired dessert buns in my kitchen, rotting away, not forgetting the fact that I have already paid for this item .

A few things:

1. How is it possible for PNP to send out an expired item to a customer?

2. Are there any quality checks, approvals done for products that are sent out, or does PNP use the online delivery service as a method of getting rid of expired items because they feel customers have no choice?

3. Are there any follow ups done with customers that have complained to ensure that these complaints were rectified and to reassure the customer that such things will not reoccur?

I am a regular customer on the PNP ASAP app and I feel extremely disappointed and let down by your standards and services, this is what pushes customers to rather use your competitors like Checkers sixty sixty because apart from their quality on products, their attention to detail and turn around time on issues is one that can be commended.

I dont think as a customer I am overreacting or being unreasonable. Maybe I am asking for too much? Probably hoping for a fresh product to be delivered to me is abit too much?

Apart from having an expired items delivered to me, the customer service and effort to rectify my issue is appalling. It seems like the moment my order is paid for, it's bye bye to me, no one cares about the after sales experience especially with an issue as such.
I completely understand that we are all human and these errors are bound to happen but I called in and was promised that the item will be replaced, but two days later I am still with the item and no correspondence from PNP.

Really not on!

This was not the first time and it won't be the last - I went there today again at 12h30 on a Thursday - Only 2 tills were working. When I asked the cashier if all the other staff is on lunch she said no it's only the 2 tills that are open of the 9 or so. There was only 1 cashier in the fast lane for 10 items.

The people in front of me and at the back were so irritated and also not happy.

I think from now on it will be better to drive a little further to Checkers or Spar where I always get the service that I pay for.

This pick 'n pay at West Coast Village won't see me again!

I keep telling myself do not go back to Pick n Pay Waterfall/Linkhills. What a dump of a shop! Every time I go there for one of their specials there is a problem! No stock… staff don't know what you referring too. I am so tired of my time being wasted waiting for someone intelligent enough to help! If you don't have the flippen stock don't advertise it or at least put something up telling your customers you don't have stock available.

I walked into the store this afternoon… I was getting a trolley. One of your staff was getting a trolley in front of me. She took some rubbish out the trolley and threw it in the floor. My first aggravation! Disgusting woman! I then proceeded into the store. Got what I needed and then the kids wanted a sweet. You have a special on but 3 Cadbury chocolates or Oreo choc biscuit for R24. I proceeded to hunt for the Oreo which I couldn't find. I found other Oreo biscuits but wasn't the same gram advertised. I hunted for someone to help which when I did find someone they didn't know if the ones I found were included in the special. I went back to the que and was told no it's not part of the special. Teller called someone to help then she never knew. She went hunting and said she doesn't know. So I said who will know. She then went to look for someone. I waited and waited. I then found another manager who really didn't go out of his way. Just saying they are out of stock with Oreos!

Once paid I was on my way out and another manager came running out of breath saying sorry you wanted me. I asked if the lady who called you explained anything she said you looking for Aero biscuits? We don't sell those! Come on! Maybe you should train your staff. I never asked for that she had the special in her hand!

Please can someone sort that store out. I have been in this area for years now and that store is a failure. Why can't someone run that store properly!

Kind regards

Natasha

My television had been with picknpay steeldale from the 19the of July 2021 till today

—
My tv couldnt switch on so I had to take it back to picknpay steeldale on the 19th of july they said they'll call me after 21days regarding my TV which never happened so I had to go to the shop to check after 21day if my to has been repaired but a lady who assistanted went to the storeroom and ce back saying it wasn't in the shop they have taken it to Samsum. tell call me it was on a Saturday

After 3days on a Tuesday I received a call from this number ‪+27877503748‬ claiming to be from Picknpay and the lady told me there is a quotation for my TV. I could not understand what quotation was it for as my tv was only iny possession for 6month. she said there are inserts that damaged the mother board. I requested an email with damaged component and verification that is was my To by the lady told me she cant do that, where do I expect her to get that from. I only have to options to pay the R3299 or get my to back unrepaired.
The most surprising issue is that she told me to pay the very same amount I purchased the To with.. whilst its under warranty
The lady then hang up the phone which I have the call recording

I then called the number I got on internet ‪+27-860-303-030‬ I reported my problem amd the consulted who answered the call tried to call steelfale branch by with no answer. so she said she will call the manager so that they call me.in a couple of time a gentleman by the name elliot called with this number ‪+27877503744‬ He also told me the to had a quotation I asked him who is suppose to pay that amount for repair as the to is still under warranty and has been kept at their place for too long. he told me he was a third part they are not suppliers but reseller I have to deal with Samsun straight, so I asked how because my invoice is writtwn pick npay steeldale as I purchased there I know nothing about samsum so he said he cant assist. then I request the contact details for samsunng with the ticket number he gave me 69342 &ID number ‪44101734‬, he said I must call and ask for Jacqueline Nikita. so I called the following day This number he gave me ‪0115491700‬ by the lady by the name Baby she said the references I was given are not pulling through on their system and there is no one by the name Jacqueline Nikita... I didn't have the two recording for Ebby who also gave me a reference number ‪10007676697‬ and promised to call me back between 24-48 hours that was last week Thursday on the 1st of sept till today havent receid any call

I would like to share my experience of buying electricity at Pick&Pay Knysna. Thanks to the cashier, Karen Stevens, I now have 47, 000 Lt of Knysna Municipality water that is in any case so terrible I don't even give it to my dog to drink. After running around for at least two hours between Pick&Pay Knysna, Knysna Municipality and Ikapa Water Reticulation Specialists, which by the way doesn't have an office, or a customer service or a contact number other than a person installing meters, nobody is willing to help to reverse this mistake. After long discussion with Knysna Municipality they said they can move the water payment of R1700 to the electricity unit but it will cost me R1020 to do so. Really? Does it take a computer programmer specialist to do it? This is utter greed. Not even to mention that it took the cashier at Knysna Pick&Pay, Karen Stevens, several attempts to input the data because her nails was too long. She was more concerned about her long nails that she completely missed that the billing was water and not electricity. There should be a ban on cashiers having long plastic nails as this is not the first time that it interferes with concentrating on the job. Thank you Pick&Pay Knysna for not taking responsibility for your incompetent cashier and boneless manager that just shrugged his shoulders in a "It's not my problem" attitude.

I am so frustrated with the online shopping app,
Wating for refunds from previous orders...
Order number:1278172 (item missing)
Order number:1383036 (item missing)

Last night I promised my kids ice cream, and they waited the driver.. and the ice cream was missing.

I have been waiting for a reply, for feedback yet they send stupid chatbot messages. This is the worst service ever.

I have asked my friends and family if the experience the same and they said yes... so you guy have been doing this to a lot of people.

So disgusted with PNP Flora Centre. on the web page the operating hours is until 19:00pm. We got to PNP yesterday 17:30 to do shopping for my daughter who for the first time as she moved into her our place. This means that you need to go through everything on the selves to see what is needed and what not. A lady approached us and told us that all the tellers is leaving now and my daughter asked her what should we also leave now and she said no but you need to hurry up as we are about to close the store. We have not even been halfway when a gentlemen approached us and I then told him to call the Manager. Must say quite arrogant and a snotty attitude. We were told to make sure we are in front as soon as possible as they need to close the store. So the shopping spree had to stop with not even half of what was needed. in front I went onto their web to show him the time and he told me it was because of lockdown. Spar in Florida is open until 20:00 in the evening and cannot understand why that was used as an excuse. Was no one prepared to give up half an hour extra of their time to meet their customers needs? One thing for sure, PNP Flora Centre will never see me again

I went to pick n pay new redruth Alberton Today 31 August 2021 to go buy whole chicken and chicken breast. There were only 3fresh whole chickens available in the entire store, no fresh chicken breast, no chicken wings no chicken thighs.and no drumsticks.
This is not the first time that this pick n pay doesn't have fresh chicken products. Maybe their buyer or manager needs some proper training. Or must go on a training course.
I asked one of the butchery ladies busy packing meat she said there is no stock available in the back. Then I asked a manager and he said they only get a little bit of stock in on a monday because of stock rotation.
Really? No stock on fresh chicken and its not the first time that this store runs out of chicken.
The service is also really bad not enough cashiers, cashiers not trained well had to wait in a long queue to pay.
Im really not impressed by the service or the staff of this store will not support them in future
I will rather drive to Brackenhurst where the service is good and they have enough stock and staff is well trained and friendly.
See photo attached of the big empty chicken fridge on a Tuesday afternoon.
Its rather frustrating coming from work and can not even buy a mainline item like a whole chicken or chicken breast.

I really hope that someone from pick n pay can contact me and explain why the service is so bad.

Bought an Iron on 25/08/21 to find out it's not working on its full capacity...
I spent an hour ironing one thing ..
So I bought another Iron at Game...
Today 29/08/21 I decide to return the Iron back to Pick n Pay Kwa Thema
But to find out I was in for a suprise...
The unit has not even passed 7Days
And it's still working But am not happy with it...
Then the Rude Manager "Pamela"...
She doesn't know Her Job
This needs to be dealt with...
Even it can be R149 But to ma knowledge a R 1.00 Can Bring a company down on its ground
Am putting money to the company of Pick n Pay...
If she knew the CPA.
I believe all of this could have been solved without me putting a complaint...
I just need ma refund and do something with that Lady Because You will end up loosing clientele
Because of people claiming to be managers but bringing your company to the Ground...
It's not even 14days...
Honestly speaking...
She got no Respect
She's using The "Manager" position as her power...
But Protocol and Rules
Even the CPA Nothing...
Act people...
Kwa Thema Pick n Pay
Rude, Bitter Manage Pamela

To whom it may concern today the 29/08/2021 I went to elgin picknpay birchleigh kempton park gauteng to buy the moirs instant pudding because it was on special. Come to the till i see that its not the right with the price so i ask is it not on special the lady that helped said only the 80g is on specials. My complaint is the manager man for that day laughed in my face and said you cant do nothing to me. Please teach your staff not to mix the 80g and 90g together because the special was only for 80g.
Kind regards
Mrs GE Grobler
[protected]

Today I was Pick n Pay Musgrave Centre and we went to pay our Telkom bill at the money market as we do for many years. The 2 tellers were absolutely slow and when questioned they rudely said go pay at other points if you can't wait. When I complained to the lady in red uniform incharge of her staff, she as well said go away if you can't wait. We were shocked. She looked half asleep and when I took out my phone to take a picture she quickly assisted but spoke in Zulu which I understand...told last at cigarette counter...help this rubbish...she should not be an employee of pick n pay. She is rude, racist and has an attitude problem. I took a pic of her.
What a terrible person to be the first place of contact in a huge company like Pick n Pay.

The PnP shop at the BP garage at the corner of Solomon Mahlangu and Pierre van Ryneveld rd is where I go to draw money. Every morning I go to the teller and ask for cash back. Its never over 200. Normally its 120 to 150. 1 out of 4 times I will get some sop excuse that she does not have money in her till. Pls, dont insult my intelligence. If I asked for 1000 yeah maybe. But dont tell me a till like that does not have 200 in it. And its not like they dont know me. I already get crap service from them because they know me. And if they know that someone like me is coming every day, why jot keep 200 extra in the till. I draw my money like this because i dont want to pay the atm costs. And that is the arrangement I have with my bank. The PnP store has their own agreement with the bank. So why am I always having to struggle like this. I will not deviate from my route and it is where I put fuel also. Sobpls can someone give attentikn to this because this is such an unnecessary issue.

We went to the store yesterday afternoon the staff people kept looking at us an started laughing and talking about u behind our backs.

The service was bad and i would never ever go back there and wouldn't want anyone to experience that.

I went to pick n pay in Parkmeadows shopping centre, Bought a few things the Huggies is currently on special for R149 this price was displayed where the Huggies was I took the Huggies and went to the till, i saw its not the same price so I told the cashier that its displayed with that promtional price, she came with me and checked she was I right and reported it with the supervisor and asked her what to do, she explained to her in one of the African languages which i dont understand and still have the audacity to ask me if I heard what she said, I said no but I want it for the price it was advertised they said they cant, i am suppossed to check the sizes. They are busy misleading customers and I dont appreciate the fact that the Supervisor named Nompumelelo did. Infact this is not the first time a had to pay normal price for products on promotion.

To whom it may concern
I have a terrible experience with some of employees at Pick n Pay Canal Walk.
The service I received from the last cashier who actually encouraged me to send this complaint is Thabisa Sotashe.
She actually has no customer service for Africans but my word excellent service for Europeans or let me say Co Asians.

Was looking for a wheel chair for my dad that can not walk and the lady refused to assist cause we not a pnp customer.
I do not believe this is the best service and I have never experienced this in history while shopping in brakenfield. I will definitely not shop there again.
This place is not customer focused and will loose so much if I post on social media. We in a pendemic and treating people like [censored].

Regards
Crystal
[protected]

Good day,

My name is Achantey du Toit. Yesterday I was at PNP Clothing at Heidelberg Mall. I bought a bunch of baby vests and 1 pack of baby socks. When I got in my car the amount I swiped did not make sense. The lady who assisted me rang up a sless puffer for r199 that I did not purchase nor was it in my bag. I phoned directly after that to inform her of the mistake and she did not hesitate to refund me. Which I am thankful for. So am going there today after work to collect my refund. I just wanted to report her because I am positive that this was no mistake from her side. I am positive that tried to steal from me. Please let me know what is going to happen to this complaint and reportibg of fraud. The lady was very sneaky as she did not show the puffer probable just slipped in the tag and rang it up. Did not think I would notice.

Hi today I bought donuts at pick n pay Rhondesdene for R60 buy one get one free special to my surprise the donuts were stale to a point that warming it didn't even soften it abit! I been wishing for donuts for so long but this right here was very disappointing to say the least.. I got the slip and took pictures.. I wish I took note of it while I was in the shop but you would think if you are paying R60 for donuts it will be fresh! Not even the dogs wanted it..

I stopped to purchase cigarettes at the Pick n Pay in Lenasia South (Golden Highway). The cashier Nondumiso Tulo was standing at the first till and chatting to her colleagues and paid no attention to me. Someone who was sitting there pointed me towards the till she was standing at. When I approached her she was still chatting to her colleagues and did no even bother to greet. I asked for 2 packs of ten cigarettes, she walked away to fetch the smokes even before I had completed my sentence. She was still in conversation with her colleagues the entire time while she was 'attending' to me. She then scanned 2x 20 packs smokes which she had fetched.I told her that I asked for 2x 10 packs, and she abruptly stated that she didn't hear me and started raising her voice in a very rude and obnoxious manner stating that everyone makes mistakes, then also 'waved' me off in an abrupt manner. Is this the type of behavior that Pick n Pay condones, are all customers treated this way at this branch? I think that they should employ people who are competent and really want to work. To Nondumiso Tulo : Please treasure your job as they are hard to find and change your attitude towards the customers.

I have bought a flask from PNP Fountains mall. It was leaking at the flask cap. I took at back to PnP, talked to the Manager and he was really very impatient with me. Just let me write down my name and number and said to take another flask. This flask is also leaking at the cap. I got the idea that he knew about the defect of this flasks His surname is Pillay at PnP Fountains, Jeffreys Bay.
Judy Pfaff, [protected], email: [protected]@absamail.co.za