Unethical behaviour
I had an incident today (11/22/2020) with a PetSmart worker. My dog was a little anxious around her and she was very dismissive towards me. I had asked her for a treat and she said that they were not giving out treats. Well, the register next to her had asked for a treat and gave it to them. Sounds a little unethical to me. So, from that point checking out...
Read full review of PetSmartFish department
Unfortunately, Petsmart is the closest pet store to me still being an hour and a half away or I would have changed pet stores by now. But I felt the need to let someone know from your company so that maybe something can be done about it. First off, when you try to get anything in the Fish area/department there is usually no one there. You have to wait, get...
Read full review of PetSmartHotel
If I could give them a negative 5 I would. I have never been so disappointed with a company as I am with PetSmart about my animals stay at the hotel located in Houston TX at 9718 Katy Fwy, Houston, TX 77055. My pets were in perfect condition when I dropped them off. Now my great Dane has deep bruising around his neck from being strangled and dragged with...
Read full review of PetSmartManager (Judy) - unacceptable & inappropriate behavior
Sunday 09/20/20 at approx 6:00pm I went to PetSmart to exchange a 17lb bag of Royal Canin Digestive Care dry dog food (for sensitive stomach), as the bag I had purchased were big bites instead of small bites (which my miniature poodle cannot eat) due to the bag being in the wrong area placed with the small bites bags. An associate mentioned this sometime...
Read full review of PetSmartGrooming
Petsmart in Springfield PA booking number [protected]. Took my kids Dogs on 08/16/2020 for a full service grooming. My daughter's dog seemed to have gotten nipped in the nose but I was not informed. Her receipt said she did very well. It got worst as the night progressed and she eventually started bleeding.
Discrimination and harassment
At Pet smart store #0376 120 31st Avenue Puyallup, WA 98374. On July 26, 2020 at 11:40am I went birthday shopping with my best friend for tank décor for the betta fish that I had purchased the day before. We were having a great time and were talking excitedly about the items we would be purchasing. We were also stopping by for dog food which we do together...
Read full review of PetSmartMy pet was scheduled for grooming on Sunday 7/19/20
On Sunday 7/19/20 my pet Maverick was scheduled from a bath & groom at 8:00 am on Airline hwy Baton Rouge, LA. I arrived at 7:30 am, 2 other furry babies parents arrived also. We waited until approximately 8:45 ish. No one ever showed up, I called the 1 800 number to complain & file a complaint & never received a called back today is 7/21/20. When I called...
Read full review of PetSmartEmployees not being protected during Covid-19
I recently brought my animals to Banfield Hospital in Norwalk, Connecticut. Although Banfield employees were fully protected, when I went to buy a few items, I couldn't help but notice that the two young men working were not supplied with: masks, gloves, hand sanitizer or distance at the cash register. Everyone is suppose to self monitor your business. Providing crucial protection for your employees should be pandamont. Make a change.
Ronnie Tella
[protected]@aol.com
Please contact me asap. I live in littleton and I was abused by the manager and cashier BECAUSE I was wearing PPE back in mid March. This manager has abused other customers from reviews and corporate has been ignoring us. Id like to get the 5 of us together and demand corporate remove this manager as well as clean up their act. I cannot set foot in that store again due to the humiliating way the manager Frieda and the cashier Nancy treated me. Heidi [protected]
Adopting a cat/discrimination per race
I was adopting an animal and Bill (Management) treated me and my fiancé with sooo much disrespect and embarrassment. He claimed I only wanted the cat to catch mice which is false he made that assumption before ever speaking with me. He came off very rude and intimidating. Fussing at me very loudly. Afterwards I was approved I walked around the store...
Read full review of PetSmartfish department
Hello, As of today I will never ever set foot in this or any other PetSmart stores for any of my pets based on two recent experiences. The first experience happened a few weeks ago. The filter for my koi tank had broken and I went into this store to buy a part. I had just walked in to the section with the accessories for fish and was approached by an...
Read full review of PetSmartboarding
I boarded my dog at the Potomac Yards location in Alexandria, VA due to out of the country travel plans November 7 - November 14, 2019. After the 1 week stay, my dog came home with Kennel Cough and now has pneumonia. She has been on antibiotics since and NOW is on a heavy, high-powered antibiotic to get rid of the pneumonia. I contacted the Hotel after...
Read full review of PetSmartstore #1233 animal care
Chinchillas are not being treated the way they should be. In fact they are being taking care off . but the conditions are NOT proper for chinchillas. Chinchillas at this store were forced to live together in the same cage. Takes weeks for chinchillas to get used to each other, Sometimes longer. -Here chinchillas fight each other causing them to stress and...
animal care
This store has 3 chinchillas living in insufficient conditions. Their bedding is of a brown paper and not healthy at all. Chinchilla's will eat paper bedding which gets stuck in their intestines and can kill them. I witnessed this today with what looked to be one of the youngest chins sitting in a corner munching away on bedding and their fresh grass and...
grooming services
Erin (and I don't know her last name but will find out) is abusing animals. Do not take your pet there. They have a camera in the front grooming area where they trim nails but they have no audio. Erin knows this as I just found out she abused another small poodle type dog while shampooing in back. His eyes were bloodshot and they did not tell the owner. But...
Read full review of PetSmartgrooming and attitude!
I took my dog to PetSmart Saturday and told them that she had a few knots that needed to be shaved or cut out and to make her hair as even as possible. well I have anxiety so I didn't check her out when we were there. So when I got home I noticed that her ears weren't even. Anyone with common sense would have made her ears as even as possible, which they...
Read full review of PetSmartpet grooming
01/17/2020 When I asked for grooming for my basset hound, there was one customer picking up and two people working. They said they had time to wash my girl and clip her nails. After I signed the work contract, the guy said it would be about an hour and a half as the groomer had to go to lunch. This was 4pm. I replied with well I can just come back…on no...
Read full review of PetSmartemployment application
Their application is very invasive and I have concerns about their confidentiality agreement. Here is an example of a question I consider a bit invasive for a low paying non security position: Was asked to list all addresses for last 10 years. Their confidentiality agreement basically insinuated that if you work there you couldn't leave and work for anyone...
Read full review of PetSmartrefund
My mother passed away I went to petsmart to get a refund on the doggie training they ran my card but I have not received a refund. The manager told me that it takes up to 72 hours Upon calling back bc a refund was never credited the manager then told me 14 days and it was my bank holding it. I called the bank and they told me they had no record of a refund...
Read full review of PetSmartgroomer at hamburg and brandon crossing locations
I took my [censored]zu 6 year old to the hamburg location to get groomed 3 months ago. The next day he was unable to walk. After several vet appointments and meds and xrays. The vet stated that while being groomed they hurt his back area and legs. He was on several meds and muscle relaxers. A month later I needed my toy poodle groomed and took him to the Brandon Crossing locations. It took three days and the groomer stated my dog was to nervous to continue. The last day of his appointment he acted very strange and scared when he got home. He cried anytime somone came close. I took him to the vet and they stated that the groomer strained his neck. He is still on several meds.
online order of gift cards.
Purchased two $50.00 gift cards on Dec. 13th (2019) thinking surely that would be soon enough to receive them before Christmas. On the 20th I still had not received them or confirmation they had even shipped.
Contacted PetSmart...was told they had shipped on the 14th but that no tracking was available at that time. A couple of days later I get an Email stating they had shipped on the 20th. What...! What happened to them supposedly being shipped on the 14th?
So now Christmas has come and I don't have the gift cards I had intended to give to my Daughter, who home from Denver to be with us. Last year it took 9 days to get my order, figured that was just a fluke, but should have learned my lesson then.
Order # 59QDU3WNBMUE
Most discussed PetSmart complaints
employee treatmentRecent comments about PetSmart company
Grooming
Petco
576 reviews
Brookside Pups & Stuff
1 review
PetEdge
2 reviews
BudgetPetCare
18 reviews
The Barking Boutique
8 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.