PetSmart review: boarding

I boarded my dog at the Potomac Yards location in Alexandria, VA due to out of the country travel plans November 7 - November 14, 2019. After the 1 week stay, my dog came home with Kennel Cough and now has pneumonia. She has been on antibiotics since and NOW is on a heavy, high-powered antibiotic to get rid of the pneumonia. I contacted the Hotel after returning home from the FIRST vet visit and told Ashley/Megan, the Hotel Manager of the diagnosis of my pet. She stated that she was "sorry" and thanks for letting them know and then proceeded to let me know that she saw that I had an upcoming reservation (Thanksgiving) and that if I still plan to board that I would have to have a clearance from the vet. I informed her that I most definitely would not in the next week or anytime in "forever" bring my pet there again. I am mortified by the lack of concern and/or follow up from Pet Smart, that the main concern was my "future" reservation and that my pet is still suffering from a stay that was never suppose to cause her an illness, weight loss or problems in breathing.

I know this email will not cause any type of response, however I send it in hope. My pet has been to the vet 4 times in the past 1 1/2 months with this illness and it is unfair to her and to me after paying for boarding to have to pay more for medications and vet visits.
I have had other problems with this PetSmart and was assured that training would be given to the employees of this particular store to ensure exceptional customer services, sensitivity to pet owner needs and employee compassion towards customers with quick complaint resolution. Per the response from the Hotel Manager, I do not feel that any additional training has taken place or any concern or follow up with complaints.

I would like a full refund of the money that I have had to pay out for vet visits, medication and xrays. I will provide receipts for all I have paid upon requests.
Thank you.