PetSmart review: grooming services

Erin (and I don't know her last name but will find out) is abusing animals. Do not take your pet there. They have a camera in the front grooming area where they trim nails but they have no audio. Erin knows this as I just found out she abused another small poodle type dog while shampooing in back. His eyes were bloodshot and they did not tell the owner. But the owner brought to vet and told them looks like he was severely shaken. Oh sure you call petsmart corporate and their excuse was the dogs nail was caught on something... Erin knows there are no cameras in rear. She is the manager and she is the most belligerent person. With my 1 dog (I had 2 with me) but erin was only one on and it was about 9 20 am.. She seemed miserable and took my poor little sharpei and put her up on the table for nails to be trimmed and my luna cried loudly and she's never done that before ever! My 5 year old grandson yells out "you're hurting my luna" after more crying I said, "what are you doing?" the way she was hunching over my dog seemed like she was putting her weight on her and her nails she probably was harming her to lash out whatever frustrations she has on animals there... She took my dog down and said, "maam do you trust me as your groomer?" I said, no way your're a horrible person and you shouldn't be anywhere near animals! Corporate told me they could clearly see things didn't end well but there was no audio and they saw my dog was close to edge of table but couldn't clearly see! Omg! And she still works there!