Complaints & Reviews

Employee is Not a Fan of Petco

I went in looking for a natural topical flea spray for a very young animal I rescued. He was 6 days old and couldn't have baths, couldn't use flea drops due to age, and...

Petco Animal Suppliespurchasing of ferret.

We went in petco searching for a ferret and found one. After asking the associates about the animal and weighing out our options, we decided to purchase the animal. After telling the store associate multiple times that we had the proper equipment to care for this animal, she continued to question us. Any additional information on the animal can be researched. This was a racially motivated response to allow us not to be able to purchase this animal. The store associate didn't care to look us in the eye as we were constantly questioned with disregard to our response; as if their decision was already made. The associate made it clear that she had the authority to deny a sale. There was no reason to deny a sale when we explained the dimensions of our cage for the young ferret. The associates at this petco were discriminatory in their decision to not allow us to purchase the ferret.

This interaction took place at petco store #1872 in sewell, nj 08080.

Petco Animal Supplies — white mice

Took our 9 year old granddaughter to Petco for a pet mouse. She already had one pet mouse and wanted another one for a companion to her other mouse. Petco manager in Mooresville...

Petco Animal Suppliesemployee

I had just finished washing my dog at the self wash station and I payed so I took my dog into Petco to pick out a treat. One of the employees from the wash station ran after me asking if I was 18. I'm under 18 so I said no and she said that I technically wasn't suppose to be allowed to wash my dog. She chased me through the store and said this after I'd already washed my dog and paid. I was so embarrassed and angry that I left immediately.

Petco Animal Suppliessurcharge

I almost died laughing when petco started the whole surcharge for Hawaii I like to order my dogs food because I work late and most of the time petco is closed by the time I'm off and having 3 dogs they go through food fast. But I'm not pay $30 more just because petco wanted to change their shipping company. So now I go through PetSmart. Which only charges like $5 which is way better then 30 on top of the price of the dog food.

  • Ah
    Ahn Nonymos Oct 23, 2019

    Same here, i have always ordered pet food NEVER got a surcharge, until Today, and Harmony, was the worst Corporate Rep i have ever dealt with i have spent so much money here, but now PETSMART will get my business.
    See ya PETCO

    0 Votes

Petco Animal Supplies — petco pet care

I was discusted when I was there the other day hamsters under stress in the cages jumping all over the place not in a playfull manner over stressed some with nit makes from over...

Petco Animal Supplies — grooming

I recently took my soon to be 6 month old puppy in for a bath and cut and was very disappointed in her grooming and how I was treated. I first took my puppy in for a consultation...

Petco Animal Supplies — reptile neglect

616052 I purchased a bearded dragon from petsmart a few months ago but Petco has more decor options so while I was in there shopping I stopped and looked at the beardies. There was one...

customer service

Today, 9/8/19, I went to the petco in Hanover to buy a pet mouse with my boyfriend. We went into the store around 4:15 and checked out around 4:30-5. When we went to go check out...

Petco Animal Supplies — petco store

I have had our dogs groomed at Petco for years and since hurricane Florence repairs at this store, they have closed off the door to the salon. You now have to enter the store next...

Petco Animal SuppliesOnline order

*** I have filed a BBB complaint!!! ***

The story:...

I placed an on-line order with Petco 8/13/19. 8/14/19 I contacted them [protected]) to cancel the order that had not been approved by my veterinarian (required for a prescription item) & had not shipped. I WAS already billed for the product though. 1st they said couldn't cancel the order & that I had to accept it & return it for credit after I received it, then I was told they would cancel it.

I talked to Petco Customer Service daily over the next several days & was told again that they would submit a cancellation & I would get refund. 8/16 10:57am talked to 'Angel' & went through the whole explanation again. When I asked for a supervisor Angel claimed none were available but said the order would be cancelled in 24 hrs & gave me 'reference number [protected]'. 8/17 I received an email that the product shipped.

Immediately I called Petco again & asked WHY this shipped when I was told they were going to cancel the order. They claimed the order was already too far in progress & could not be cancelled so I had to keep the order. I told them I was NOT keeping it & wanted them to honor the previous discussion & give me a refund. At this time I talked to Vanessa who again said a supervisor was not available & told me to return the items to the closest store & I would get a refund.

8/21 12:10pm the product arrived, I took it to a store who wouldn't accept it because it's prescription medicine & they can't accept prescription orders. They told me to call Customer Service & talk to a Manager. I told them I had done that to no avail. I called Customer Service again & talked to Michelle who said she would push to get the refund processed & send a 'pickup' for the product to be returned.

She also promised me an email that I never received. 8/28 8:24pm No refund-No pickup-No email. Called again. Per Jennifer the refund is still pending.

I waited on hold for about 45 minutes & talked to Kim 'a supervisor'. Same story-she can't process the refund & needs to talk to someone else.

ref [protected] ord [protected]

Reason of review: Poor customer service.

Monetary Loss: $160.

Preferred solution: Full refund.

Petco Animal Suppliesgrooming / customer service

We will never return to PETCO for any supplies. We have 2 small dogs that have been groomed twice at the Brimfield Ohio location. This time we tried to reserve and was told not to bring animal in because it nipped. Use muzzle the dog weighs 12#. He is Shih Tzu we rescued from a Miami hurricane years ago like 7. He was tortured and abused. This location is reputed to have poor grooming customer service.

Petco Animal Supplies — live saltwater animal purchase

616052 I purchased a live salt water animal. Within 2 days I realized it was very sick and in the process of dying I removed it from the tank and noticed 3 infected wounds on it. I...

Petco Animal Suppliesissue with the gift card

I tried to use my gift card with a balance of $300. I started spending from it the first transaction for $109 and then tried to use it again. poof my money was gone the company stole my money and they did not even provide any costumer service I told them about the website having issues with the card and then trying for third time the card showed a $0 amount. where did the money go? is petco stealing the money? and I cannot take the balance back because they say that I used my balance. I will be taking this issue to the store since the customer service was terrible. I do not care about the balance but how disgusting this store is and how disgusting it is for them to steal gift card money such a shame.

Petco Animal SuppliesGrooming

I have been calling the grooming number all morning to advise them that there is traffic and therefore I will be late. After finally arriving at the union square branch (having exited my cab and walking 15 blocks with 2 dogs) the chap there is sitting there, clearly not interested and clearly the same guy who has not answered the phone al morning, informs me there are now no slots and it's nothing he could do.
Useless service and I'll never use this again. The poor dogs are exhausted and the service received today has led me to think you have no skill in customer service.

Petco Animal Supplies — customer service/ employees

I showed up at 10 till 6pm. I hadn't realized they were closing at 6. I wandered around for 15 minutes wondering why no one was available for service. At 10 after 6, mind you I've...

Petco Animal Suppliesreptile health

I was checking out the iguanas at my local petco. Only one out of the three were okay. There were mites crawling on them it was disgusting! The one that looked the worst was emaciated, so disheartening. I myself have an iguana and have read up my fair share of care of these beautiful animals. I was told that they were fine an hour ago, this is NOT an hour ago situation, this is a problem that can be realitivly solved easily with a medicated bath and hevy cleaning of the enclosure. The fact that these animals are for sale and are kept in these conditions is horrible.

Petco Animal Suppliesdog training package

The date 10/4/18 I bought a puppy training class in the great barrington Massachusetts store that day the trainer offered me a deal to get the adult training class, I was leaving the country for 4 months after the puppy class then they told me in the store that I could pay for and take the class when I get back, now I have over a month trying to contact the manager to be transfer to the Pittsfield store because is closer to my new house and he don't want to even give me an store credit, last time I talk to him over 2 weeks ago he said he have to talk to the trainer to see if they can let me take the class there (I don't want to I move and that store is to far for me, Pittsfield is closer to me now), my husband went to the store to talk to the manager and he wasn't able to see him an They told him the manager will call and this Friday will be 2 weeks and we still waiting.
The manager John every time I talked to him was rude and not professional he said he will call and is over a month and we still not reach to him.
It is almost impossible to me to go take the class there due the distance to my new house and now they don't want even let me take the class there then why when I pay for the class they told me I could take it any time after i get to the country after my 4 months vacations, they lie to me and now the manager is being very rude. I feel like petco lie to my just to take my money and now don't want to respond. I am not asking for the money back I just want to be transferred to the store closer to my new house or an store credit to buy the class in the other store.
It is very disappointing that a company we trust and like is treating us like this, John the manager is very rude not respectful that is not a normal experience for us from petco.
Phone: [protected]

dog training package
dog training package
dog training package

Petco Groomingpetco grooming

My two dogs were groomed at the petco brookfield, ct location on 6/7/2019. They are west highlander terriers. The person Kelly who usually does the dogs was the groomer. Now before I left we agreed short but the face to just be trimmed for the Westie look. She has groomed them before and shame on me because its a hit or miss with het. Petco is just convenient but i shpuld have took them somewhere else. The female looks like a Scottish terrier and the male dog was butchered by scissors. The worst i have ever seen! Very disappointed and its not the first time from this store. Once she gave my male dog what appeared to be a Bob style! Not kidding. Again shame on me i should have gone somewhete else

Petco Animal Suppliesgrooming

I got my digs nails trimmed at the Petco store off 287 in Mansfield Texas. Everyone there is friendly and professional, however while my dogs nails were being trimmed the cashier rung me up and asked if I would like to tip the groomer. I thought it was rude for her to ask in the first place...but to ask before the job was complete was just as bad. I recommend you all putting up a sign stating tips are allowed or something like that ...but out right asking is just plain rude

Petco Animal Supplies — grooming and bathrooms

I went into Stillwater, MN Petco to buy my daughter a gift for her new puppy and to bring my dog Bailey in to get his nails done. I was satisfied with the customer service at the...

the halfway groom

474 So after having a bad experience with petco's veterinarian service vetco and making a complaint about the way the veterinarian treated my animal and me I was convinced by...

Petco Animal Supplies — grooming

616052 I took my golden retriever/chow mix for grooming. I explained with explicit directions what it was that I wanted to be done. That was to trim him up like the prior grooming...

Petco Animal Suppliesprescription meds

I ordered prescription med for my dog 3 weeks ago. My vet never received a prescription request via fax, and they don't call in to place a prescription. I am trying to contact petco the 3rd time in 3 days, and each hold was over 40 minutes!!! There isn't even a way to file a complaint again them on their website! Their customer service is horrible! I will never order prescription drugs from them again!!

Petco Animal Suppliesprescription dog food

I ordered prescription dog food. Hills metobolic weight management chicken flavor, 17 lbs. The dog food requires a prescription or it will not be sent. My order was on hold for a week until the prescription was sent. I received a non-prescription "merrick" mini melody variety pack for small dogs food and a package of yogart treats??? I was a doctor's foster customer for over 15 years, they were so wonderful, customer friendly, available immediately and I never had issues. I am extremely disturbed a prescription was taken and there is no quality control of a perscription item being shipped. I was on hold for over 2 hours with still no one to pick up the phone. I had to do a live chat, which also took 20 mins on live chat "hold", what a screwed up company and I will push this very alarming concern to the media. This is a perscription!!! How could a non-prescription, totally unrelated items be shipped to me?? I also got no reassurance a new item could be expedited and shipped. And my dog is out of her prescription dog food!!

Petco Animal Supplies — customer service

I had a horrible experience at this location and will never shop at this location ever again. The management consists of horrible staffing. I was helped by one young lady who...

Petco Animal Supplies — green conure housing/animals for sale

Pet stores should not be selling live animals especially when they aren't even giving them proper care. The housing for the green conures in particular is extremely depressing. A...

Petco Animal Suppliesdeceptive advertising

I take my 10 month old puppy to Petco in Closter, NJ for training and store-bought food. I would be considered a friendly and good customer with reward points. I received an email ad which promised $40 off orders of $100 or more for in store or online products in huge type with NO ASTERISK for "Exclusions Apply." I clicked the ad link on 12/2/18, as anyone would, which opened to the whole store. I loaded my cart with over $100 in products, put in the promo code and was told I was "Not Qualified, " with no mention of Exclusions as the cause. When I called the Corporate Complaint Department, I found out about these said Exclusions. When you click on the Exclusions link, they have an extensive list of the only things you can possibly buy on sale for their $40 off potential. You need to be a lawyer to get through it all, apparently, and they set you up for an impulse buy with their ad. The Petco complaint manager said the type was there and didn't budge on her callous "legal" stance when I requested an override on their false advertising and to simply give me the $40 off on the $100+ in products I had intended to order. I included a screen shot of the ad on this complaint. The list of products offered in the Exclusion link has nothing to do with clicking on the $40 off ad itself and opening to the whole store, so I'm also including that link here:
I think the government should take charge of "small type" without an asterisk or the consumer could give their life away to any large corporate structure who adds small type for any creepy thing they want. I told the complaint manager she lost an online customer but she apparently didn't care. My advice to other customers is to click on their Exclusion link, first, because that's the only stuff they want to sell to you. They should advertise in large type "Select from Our Extensive Exclusions and Save, then get $40 off on a $100+ Purchase!" My only resolution and restoration to Petco online would be for them to honor their ad and give me the $40 off on a $100 purchase that they had promised me without an asterisk.

deceptive advertising

Petco Animal Suppliesunable to cancel an order

I placed an order for NexGard and HeartGuard from their website on November 23rd and they were going to get my vet's approval in order to ship these two medications. I supplied my vet's name and contact information as requested on the Petco website. The total charge with taxes is $113.62 which is currently "pending" in my bank account. On November 28th, I received a call from my vet's office stating they had written the prescriptions for my dog's Petco order but they do not fax them so I had to pick them up. I picked up the prescriptions for the NexGard and HeartGuard from my vet and went directly to the local Petco store thinking I had to pick up the meds from them. Once at the store, the associate, Kyle promptly told me they do not have those medications on hand and proceeded to call the company for me to see what I could do. He was going to fax the prescriptions for me from the store, but Petco would not accept that. He was so apologetic and offered to compensate my time with some free dog treats for my dog. So today, November 30th, I contacted Petco directly and after nearly 45 minutes with someone who did not speak English very well and placed me on hold over 4 times to go to his "resources" could not cancel my order. I then asked to speak to a Manager and was given Terry in Premier Services. She basically told me the same thing and said they could not cancel my order and that it would take up to 14 days before my order would cancel itself after not getting any approval from my vet. In the meantime, I have a $113.62 charge pending in my bank account and now I have to go purchase these meds (more money out of my account) from my vet anyway and spend more money I don't really have to get my pet his meds in time for his scheduled doses. I cannot believe they couldn't cancel my order upon my request and it took over 45 minutes and two customer service people to basically do nothing for me. Very disappointed.

Petco Animal Supplies — pharmacy

I provided 3 prescriptions for my dogs food - hills science diet - and i kept getting the run around because it had my husbands name on the prescription ALONG WITH MINE - but he...

Petco Animal Store — manager

I have just literally walked out of the store and in disbelief. Regardless that my spouse is an employee, we came in as paying customers. I found a cat bed that was originally...

Petco Animal Supplies — service

As I was checking out with my items, I had told the cashier that I also needed 30 crickets. It seems they have changed the procedure for purchasing crickets. In the past, the...

Petco Animal Supplies — dog trainer

went into the store today and purchased over 100.00 worth of products. As I was leaving, the dog trainer yelled out at me rudely in front of his students. He and I had a falling...

Petco Animal Suppliesselling live rats for snake consumption

I work at a Petco in PA. I understand that many reptiles have particular dietary needs, and need live crickets, mealworms, etc. But I absolutely DO NOT understand why live rats and mice should be sold as food for snakes. I dated a herpatologist many years ago and he always bought frozen, thawed animals for his snakes. Even his larger snakes got whole chickens - feathers and all - that were frozen and thawed, because it was safer for the animals. I recommend this article for amateur snake owners...

I hope Petco changes its policy regarding this issue. And as a former rat owner it breaks my heart that they suffer a frightening, tortuous death.

Thank you

Petco Animal Supplies — reptile housing

I was in the nampa, id petco earlier today, and there was a baby bearded dragon with severe mbd, possible loose substrate impaction because of the sand in their tank. Loose... — treatment of beta fish

The beta fish stacked up in small plastic bowls are lethargic and half dead. The trearment of the fish is reprehensible. Is thier water ever changed? Are are obviously not fed...

Petco Animal Supplies — food

Good Afternoon, On Saturday October 13th I purchased a large bag of beef grain free Merrick kibble and a 60 count Hickory flavor bag of Greenies pill pockets. We began feeding...

Petco Animal Supplies — grooming at chesterfield mi is terrible

I paid 80 with a 5 dollar tip only to find out my dog did not get her ears cleaned and nails done. I am at the vets paying them to do what I already paid your people to do. I...

dog grooming

Today my daughter took our dog to Petco to have her groomed and I also wanted her nails cut and hair washed and brushed I actually wanted her hair trimmed but again she said she...

Petco Animal Supplies — outrageous hawaii surcharge

I've been an online Petco customer for a couple years and was always happy. But today I was going to order a $27.99 bag of cat litter, and saw they want to charge me $33.49 in...