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Petco Customer Service Contacts

Petco, 10850 Via Frontera
San Diego, California
United States - 92127

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Complaints & Reviews

Jan 16, 2021

Petco, Poplar Bluff, MO — Four paws quick blood stopper

Got on petco website looking for price and availability for the above product. They had the product for $4.99...

PetcoReturns

I drove 30 minutes to petco to return an item only to be told returns are suspended until after the pandemic. That's fine, but it's not okay that I wasted my time driving to petco just to be turned away. Hiding it in the fine print is bs. It should be prominent on your website that returns cannot be made. I will no longer shop at petco as it is unnecessarily inconvenient.

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    • Pa
      pares Jan 10, 2021

      Your fault for not being aware and reading the fine print. You are old enough to drive why not act your age rather than like a five year old. Why not admit your fault for not reading the fine print before wasting your time. You wasted your own time by not reading everything.

      0 Votes

    PetcoBetta

    The Bettas are in a small cup this is not okay. Bettas require a heater and a minimum of a 2.5 gallon fish tank.they should have some gravel and something to hide in. My suggestion is get a 10 gallon tank with a heater and dividers so 5 fish can have some space and something to hide in.You will need a filter too.people help me fix this problem or shut this store down.

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      PetcoGift card

      I purchased $200 Gift card on December 10th and I still have not receive it. I tried to contact Petco Cashstar support many times by phone and email but did not get response back until Dec 25th. Here is the explanation:

      Please note that it takes our Gift Cards 1 to 5 business days to process in our system before they are shipped out.

      According to our records, your Gift Card was shipped from the fulfillment center on December 16th, 2020 via USPS Ground, and it will be delivered to the following mailing address added at the time of purchase:
      xxxx
      xxxx
      xxxx
      Currently, there is no available tracking service for USPS Ground shipping; the normal shipping time for USPS Ground is 7 to 10 business days, excluding holidays & weekends.
      If there is anything else I can assist you with please let me know.

      Thank you,
      Sarai H.
      Petco Gift Card Support
      [protected]@cashstar.com

      Really? Petco never post the expected delivery date and no tracking when I purchase. What kind of service is this?

      I will never buy anything from Petco and again and I will make sure everyone I know will do the same.

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        Dec 21, 2020

        Petco — Grooming

        Received a call from groomer on Sunday 12-20-20 asking if I could bring puppy in earlier that scheduled...

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        Dec 20, 2020

        Petco — Employee

        I am a loyal customer of Petco and have invested a lot of money into dog training at your Hurricane/Teay...

        Hurricane
        Dec 20, 2020

        Petco — Customer service/store policy

        I have been shopped at the fort myers, fl store three times in the past month and a half. The last two visit...

        Dec 18, 2020

        Petco — Horrible customer service

        On December 18th we had a grooming appointment at your Cattlemen Rd, Sarasota, Florida store where we've...

        PetcoConsumer fraud

        PetCo engages in consumer fraud by refusing to match PetSmart's prices despite its stated policy:

        "The Petco Price Match - Retail Stores: We're committed to providing the highest quality products at the best prices. If you find a lower price for an identical item at any competitor's store, we'll gladly match it."

        Liars...it has now lost my business for life.

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          PetcoGroomed with nails buffed and filed.

          When I picked--up my baby I noticed that there was no scented smell I was used to. The man checking me out with my loved one stated - Your little man was so well mannered - and I said -well he is a female!!! I find it amazing that my dog was washed, clipped and nails buffed with them not realizing the sex of the dog they have been dealing with!!! Not only that - the front paws had not been clipped. I will not be using this store again. I had originally booked the appointment with someone - but the day before the appointment - when the verification of the appointment time appeared on my phone - I did not realize the appointment was for someone else to be dealing with my pet!!!
          Not satisfied!!!

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            Nov 05, 2020

            Petco — Not able to use a coupon at petco that petco sent me

            On 11/1 I went to the Petco at 12163 N Sheridan Blvd in Broomfield, Colorado. I had a coupon that I received...

            PetcoWorkers

            Petco needs to hire people that really do care about animals. There's a difference between someone that just does it for a check, and someone that goes deep to get an answer for the customers aka pet parent. Petco should not hire just anyone - they need to hire people that want to make a difference - make life better not only for us, but for animals - their lives matter their lives give ppl jobs their existence has helped many like myself feel loved comfort and want to do better for anyone anything that needs help

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              Oct 17, 2020

              Petco — Grooming

              Went into the store with an appointment and told that need papers for rabies. I explained that dog had tag...

              PetcoPharmacy online and customer service

              Placed order 8/6/2020 thru PetCo and affiliated partner Express Scripts for a life saving heart condition drug for dog. Now, 4 days later order still saying that it is awaiting Vet approval, Vet has faxed approval 2-3 times now. Called customer service @ [protected] with vet on the line with me and customer rep gave a phony fax number of [protected] for vet to fax approval to. Called number only to find out it is not a fax # or even an existing phone number. Can not understand why agent lied, but it is disturbing as this drug is LIFE SAVING for my pet.

              order date 8/6/2020 current date 8/10/2020
              Order Details

              Status
              Waiting on vet approval
              Order Total
              $77.66

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                Jun 25, 2020

                Petco — I am complaining about grooming services

                This is the second time within 3 months that I have been inconvenienced by your grooming staff. I make...

                Apr 18, 2020

                Petco — Unprofessional behavior

                The person from the cashier did not want to help me. He was catching so much attitude Threw my dog food on...

                Feb 21, 2020

                Petco — Employee is Not a Fan of Petco

                I went in looking for a natural topical flea spray for a very young animal I rescued. He was 6 days old and...

                Petco Animal Suppliespurchasing of ferret.

                We went in petco searching for a ferret and found one. After asking the associates about the animal and weighing out our options, we decided to purchase the animal. After telling the store associate multiple times that we had the proper equipment to care for this animal, she continued to question us. Any additional information on the animal can be researched. This was a racially motivated response to allow us not to be able to purchase this animal. The store associate didn't care to look us in the eye as we were constantly questioned with disregard to our response; as if their decision was already made. The associate made it clear that she had the authority to deny a sale. There was no reason to deny a sale when we explained the dimensions of our cage for the young ferret. The associates at this petco were discriminatory in their decision to not allow us to purchase the ferret.

                This interaction took place at petco store #1872 in sewell, nj 08080.

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                  Jan 05, 2020

                  Petco Animal Supplies — white mice

                  Took our 9 year old granddaughter to Petco for a pet mouse. She already had one pet mouse and wanted another...

                  Petco Animal Suppliesemployee

                  I had just finished washing my dog at the self wash station and I payed so I took my dog into Petco to pick out a treat. One of the employees from the wash station ran after me asking if I was 18. I'm under 18 so I said no and she said that I technically wasn't suppose to be allowed to wash my dog. She chased me through the store and said this after I'd already washed my dog and paid. I was so embarrassed and angry that I left immediately.

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