Absolute Pets
reviews and complaints

The ad sold me to buy this bed for my aging German Shorthair Pointer. When the bed arrived, from China, the packaging was damaged and like the other posts, it was difficult to open the gray shrink wrapped garbage bag from the bed. Once I was able to open the package, and not damage the bed, it was clearly the wrong size. I paid and ordered the XXL and the one that came is Medium. I immediately contacted the company. The company has an Oregon address AND no phone number. You can only communicate with them through email BECAUSE they are in CHINA. I have sent pictures and they keep coming back to me “unable to view because the pictures are not clear”. I just sent another batch of pictures to them this morning, August 12, 2022, and asked for a partial refund. I am asking for a partial because I will donate this bed to my sister who has a “small” dog. As of this morning, crickets.

NOT A HAPPY CUSTOMER and I will tell everyone who will listen to me and reads this post. SAVE YOUR MONEY. HORRIBLE COMPANY TO DEAL WITH.

I ordered super important Senilife for my aging dog who has dementia. The product was supposed to arrive within a few days. After two plus weeks and discussing with Amazon, they finally reached out to the company. Apparently, Absolutely Pets took my money and never shipped the item. After Amazon officially took next steps and reached out over email to the company, a week later the company finally responded with emails going back and forth when the issue was pretty simple; however, it was not to them. They again asked for my address to ship the product and it took another week for it to arrive.

Just abhorrent and disgusting behavior from the company; especially, when dealing with such a critical issue of preserving my dog's life. The company does not care at all. I will be filing further complaints after the ones already done.

I DON'T WANT TO SEE THIS HAPPEN TO ANOTHER PET OWNER. IT BREAKS MY HEART! DO NOT DO BUSINESS WITH THE COMPANY.

STAY AWAY from buying from this company! First of all, the product took forever to arrive, because it shipped from CHINA! No wonder! I believe this company is an absolute scam. They do not have an address or a phone number on their website, that should've been my first red flag. But seeing that there were so many great reviews on Instagram & their website, I took a chance & ordered the soothing bed for my dog. Boy, was I wrong! The material is cheap & flimsy, it looks nothing like what was shown on their website.
The only way you can contact customer service for a refund is via email/online. They tried to offer me a replacement or a discount on future purchase, even though I specifically asked for return of the product for a full refund. I had to submit request for a return again, which wasted another day of waiting for the customer service to respond. when they finally did, I was told in order to get a refund I must return the product to the shipped from address (in CHINA) & pay for the return shipping on my own. This company is absolutely ridiculous! I truly believe they're banking on majority of the people not wanting to go through the trouble & cost to ship returns back to China, therefore they don't ever have to deal with refunds. The shipping cost to return the product to China is more than what the cost of the product. Again, I warn anyone who's considering buying from Absolute Pet to STAY AWAY!

Do not buy from these people. The beds are way over priced and you pretty much just get a furry piece of cloth, there is really no filler in them. I bought the XXL and am so disappointed. I asked for a refund and got back a reply that I have to pay for the shipping, even though the product is not what they describe, and that is has to be in the same packaging it came in, that is impossible! They ship the product in a way that you have to totally demolish the package just to get the bed out.

hello, I would like to reactivate my account is [protected]@hotmail.com, este email esta bloqueado hace anos, no puedo tener aceso a el pero en HI5 en pets, me iba muy bien, gustaria que me enviaren algun link para [protected]@hotmail.com, para reactivar mi cuenta [protected]@hotmail.com, porfavor, llevo ocho anos jugando, es un pasatienpo divertido para mi, esto me ha pasado hace mas de una semana, thanks