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PetSmart

PetSmart review: store #1233 animal care

L
Author of the review
4:37 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

Chinchillas are not being treated the way they should be. In fact they are being taking care off . but the conditions are NOT proper for chinchillas. Chinchillas at this store were forced to live together in the same cage. Takes weeks for chinchillas to get used to each other, Sometimes longer.
-Here chinchillas fight each other causing them to stress and shed their hair. NOT HEALTHY

Chinchilla BIG NO's :
- PUT MORE THAN ONE CHINCHILLA TOGETHER.(chinchillas need to be introduced to new buddies- takes weeks for them to get used to each other)
-NOT PLASTIC AT ALL.
-NO PAPER
-Never grab the fur or tail.

¿¿How Can THIS PET SMART CAN FIX THE ISSUE? ?

-Have a Nesting Box(Chinchillas need a nest to hide when they feel threatened)

-It is very important that you use chinchilla safe bedding.
-Unsafe Beddings to avoid are: Cedar, mixed wood shavings, scented bedding, synthetic beddings, corn cob or cat litters. I use KD (kiln dried) pine shavings for most of our cages.

-SHOULD HAVE A DUST BATH AT LEAST 2x A WEEK

- SHOULD HAVE AT SOMETHING TO CHEW ON THAT IS NOT PLASTIC/METAL.

- Should have PUMICE BLOCKS FOR OLDER CHINCHILLAS/ Aspen Wood for small ones TO CHEW ON.
EMPLOYEES SHOULD ADVISE CUSTOMERS NOT TO GRAB CHINCHILLAS JUST TO PET THEM.
Use caution when handling pets and remember they may bite or scratch (especially when stressed).
Supervise children around pets.
-CHINCHILLAS OVERHEAT WITHIN SECONDS.

-Safe Beddings you can use are: Kiln Dried Pine shavings, Aspen or Carefresh.

-I REALLY HOPE SOMEONE DOES SOMETHING ABOUT It.
I have complained several times but staff just ignores any recommendations.
Staff needs more training on treating Chinchillas, they are not just like a puppy, they are very delicate compared to the rest of animals. !

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