Pet Supplies Plus’s earns a 1.7-star rating from 1 reviews and 11 complaints, showing that the majority of pet owners are dissatisfied with their purchases.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
Was denied purchasing a fish by manager. I own an empty fish tank!
When did you purchase a fish for my 5.5 fish tank that I had actually purchased from that Stow store. I was just browsing at the fish when the manager she came and asked me what I was looking for. I said a fish I told her I didn’t need any help that I was just looking but she continued on, what size fish tank do you have? What other fish do you have never been approached like this before this woman came out of the back, intending to be an [censored] to somebody after all, said and done she tells me I can’t purchase any of the fish because my fish tank is too small Wasn’t even allowed to buy a beta from a cup that they’re known for throwing in the trash alive, not even a guppy or a freaking feeder fish! I had to turn and leave because I have no patience for stupid people and I could not afford to lose my temper. But I am super pissed because that is my home town store. I’ve been going to for 25 some years I’ve purchased numerous animals there, not to mention my guinea pig I just got a couple years ago that was covered in mites and ringworm, so now I’m just curious and want to know what the hell I’m supposed to put in my fish tank that I bought from that store which shows on the box neon fish Guppies I do believe black mollies, so what the hell? I’ve tried numerous ways now to get a hold of somebody and I’m getting nowhere. I really didn’t appreciate this young manager trying to belittle me in front of my company and everybody else at that store. I would like to see some actual progress here because they really lost a good customer, I spent a lot of money at that store. It would be basically false advertisement. You can go in the store and buy fish tanks and fish bowls but then what you’re not allowed to buy any fish to go in it? This is the biggest bunch of [censored] I have ever had to deal with.
Recommendation: They don’t care about about the customers, or the pets
11 Pet Supplies Plus Complaints
Terrible Experience at Pet Supplies Plus - Slow Service and Poor Attitudes
I went to Pet Supplies Plus and it was a nightmare for me and my dog. The people there had really bad attitudes and the service was so slow. I don't have any positive things to say about them. It was a really bad experience.
Poor Grooming Experience with Lack of Compensation at Pet Supplies Plus in Waxahachie, TX
So I took my pooch to Pet Supplies Plus in Waxahachie, TX and it did not go well. When I picked my furry friend up after their grooming session, they had some razor burn going on. To make matters worse, the owner didn't even say sorry or try to offer me any kind of compensation for my dog's discomfort. I was pretty disappointed with the whole experience, to be honest. Just be aware if you're thinking of taking your pet here for a trim or wash.
Mixed Experience at Pet Supplies Plus: Friendly Staff but Sold Me a Sick Pet
I went to the store called Pet Supplies Plus and I gotta say that the peeps were real nice to me. That's why I gave them one star. They deserve some credit for that. But here's what really grinds my gears - they sold me a hamster that just wouldn't stop coughing. That poor little fella only managed to live for 5 days before he finally went to rodent heaven. I was real upset to see that happen, especially when I paid good money for that guy.
Honestly, I was hoping to have a good experience there because everyone said it was a great spot to get some kibble for my furry friends. But seeing how they sold me a sick pet, I'm not too sure I can trust them anymore. It's not like I'm asking for a lot, just a healthy animal that I can love and take care of for years to come.
Maybe I'll give Pet Supplies Plus another chance, but we'll see. I don't want to spend my money on pets that won't even last a week. It makes me question their judgement, ya know? Like, if they're willing to sell me a sick hamster, what else are they hiding?
Overall, I'm not too happy with my experience at Pet Supplies Plus. They were friendly, but that's not enough to make up for a sick pet. Maybe I'll try a different store next time and see how that goes.
Is Pet Supplies Plus Legit?
Pet Supplies Plus earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
Pet Supplies Plus has registered the domain name for petsuppliesplus.com for more than one year, which may indicate stability and longevity.
Petsuppliesplus.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Petsuppliesplus.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Petsuppliesplus.com you are considering visiting, which is associated with Pet Supplies Plus, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Pet Supplies Plus website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
However ComplaintsBoard has detected that:
- While Pet Supplies Plus has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 18% of 11 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- Pet Supplies Plus protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- We conducted a search on social media and found several negative reviews related to Pet Supplies Plus. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Pet Supplies Plus Review: Good Selection but Watch Out for Weird Manager Policies and Prices
Pet Supplies Plus got this new manager named Isabella who's got some real weird policies. She says that crippled dogs should be leashed when you're walking around the store. I don't get it. Does she want us to drag the poor pup around on the ground by their neck? Or just leave them in the hot car? That's just plain heartless if you ask me. It's like she doesn't have any care for the pets or their owners.
But you know what, aside from that, Pet Supplies Plus is still pretty good. They've got a wide selection of pet foods, toys, and stuff like that. I always bring my golden retriever here to pick out his treats and he loves running around the store. And the staff are always really nice and helpful, except for Isabella of course.
One thing that kinda bugs me though is that the prices can be a bit steep. I mean, I love spoiling my dog, but I don't want to break the bank doing it, you know what I mean? So I do wish they had some more affordable options.
All in all though, I'd still recommend Pet Supplies Plus. Just watch out for Isabella and her weird leash policies.
Disappointing Change in Towel Policy at Pet Supplies Plus
Been goin' to Pet Supplies Plus for a hot minute now. Got me a big ol' dog that needs a lotta care and they always had what I needed. But then they went and changed a dang policy. Used to be I could get as many towels as I wanted, but now they're only lettin' me get two. Even if I wanna buy 'em! What am I supposed to do with just two towels for my big ol' pooch that's scared of the dryer? It's got me majorly peeved and I ain't gonna be a customer no more. Gonna leave 'em a review or two so they know how I feel. Shame it's gotta be like this.
Pet Supplies Plus Review: Best Store for Pet Needs with a Rewards Program, but Coupon Issues
Pet Supplies Plus is my go-to store for everything my pets need. From cat food to toys, litter, and treats, they have it all! Plus, the best part about shopping here is the rewards program. Every time I make a purchase, I earn points that can be redeemed for free bags of food and boxes of litter. It's a great way to save money and keep my fur babies happy.
But, I have had a few issues with their coupons. Even though I received them in my email and through the mail, they would not honor them and even accused me of fraudulent activity. It was frustrating because I was just trying to save a few bucks and stay within my budget. I had to contact the Better Business Bureau to resolve the issue.
Despite this hiccup, I still love shopping at Pet Supplies Plus for their high-quality products and friendly staff. The store is always clean and well-organized, making it easy to find everything I need. Plus, they offer a variety of brands and products, so I can always find what works best for my pets.
Overall, if you're a pet owner, I highly recommend checking out Pet Supplies Plus. Just be sure to keep an eye on their coupon policies!
refund
Returned unopened puppy training pads. 14 dollars. They insisted on returning it to my debit card. That is what they say they did! My bank has no record of the transaction. I was not told to expect a delay in the funds being returned to me! Still waiting. Giving them 5 days then I am contacting BBB and make complaint at local police department.I will just choose to do business at Petco.
Unlawful Termination
Was terminated at company meeting in front of entire staff; was presented by management with a false report on me having bad attitude, when I provide the best in customer service. They also wrote statements defaming me to make me look like a bad employee and, since I've no write ups, because I'm a good employee, they had to manufacture a complete page of...
Read full review of Pet Supplies PlusAnimal Neglect
Several months ago I wrote a letter of complaint to the headquarters of Pet Supply Plus because on countless occasions I have witnessed the birds in that store being neglected in the sense that they have little or no food, filthy or no water, and many of these birds had untreated diseases/illness. Today I stopped in again to check on the situation and...
Read full review of Pet Supplies Plusunhealthy animals
I just had my son's youngesst guinea pig die today. The guinea pig was not healthy when I bought him, which I didn't know until it was too late to return him for a refund. This is not first unhealthy animal that I bought from Pet Supplies Plus. I have gone into the store to consider buying an animal and found that the animals had no fod or water. I will not...
Read full review of Pet Supplies Plus and 2 commentsAnimal Abuse
Today i witnessed something so disturbing, i almost puked! I walked into Pet Supplies Plus of Lima Ohio and my heart broke in two! I stood there, watching this defenseless Canary being horrifyingly neglected. Its beak was never attended too, so it became horribly deformed! Then i took another look, and saw its nails. ALMOST A HALF AN INCH LONG! OMG! They...
Read full review of Pet Supplies Plus and 1 commentOverview of Pet Supplies Plus complaint handling
Recent comments about Pet Supplies Plus company
unhealthy animals



Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!