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4.3 3046 Reviews

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PetSmart is a rare visitor on ComplaintsBoard, so the pace of resolving complaints leaves much to be desired. We believe they should spend more time and effort on reviews to naturally grow customer loyalty. As for reviewers, we'd advise carefully reading existing reviews to understand what to expect. It's also helpful to go through the few complaints that PetSmart has already resolved to get a clear picture of their customer interaction and potential challenges in resolving your personal issue.
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ComplaintsBoard
A
5:01 pm EDT
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PetSmart kennel cough

I was taking my dog to PetsMart PetHotel in East Hanover, NJ and my dog was vaccinated with Bortadella four months prior. During one of their many kennel cough outbreaks, with the vaccination four months prior, he got kennel cough. The staff did not tell me of the outbreak or warn me and there have been several outbreaks since. Then when I tried to make appt recently, they informed me he needed another shot, becuase it was 7 months since his last. I have spoken to several vets who think the 6 month vaccination is too much and will not do it. I told them I would provide a note from my vet and they told me no. They also acknowledged that there are no guarentees with the shot (which is obvious since my dog was vaccinated and contracted kennel cough in their East Hanover, NJ store).

My conclusion is they don't care about the health of the dogs (willing to over vaccinate against the advice of our vets) and they continue to have outbreaks of kennel cough even with their strict policy. They need obviously change their managment of the facility - more circulation, watch for signs of outbreaks, warn customers when they do have an outbreak, etc. I would say to anyone considering this PetsMart PetHotel in East Hanover, NJ to think twice. They have a strict policy that does not work and an environment full of sick dogs, which will just cost you more in vets bills and be a a huge nuisance and risk to your dogs health.

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IGMan
Las Vegas, US
Nov 14, 2009 8:10 pm EST

I have been keeping my 2 dogs at petsmart pethotels for several years and when I went to book with them yesterday they told me there is a new policy that my 2 dogs need to be kept in seperate kennels (because they are not neutered). They are a breeding pair and companions. I have a breeder's license from APRI. In the odd chance that they would mate what possible harm is that to me or them? Not that they can breed continously all year long! In addition, I was told the bordetella shot must be given 48 hours before bringing them in. The girl started our conversation telling me not to be late picking them up as they were heavily booked. Because of these new policies and this girl's rudeness, they have lost this customer.

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Dec 01, 2008 12:22 pm EST

I just picked up my golden retriever from the Bethesda, MD location and he was covered in urine. He smelled horrible and was totally matted and sticky. He was only there 4 days, and it looked like he was a homeless stray by the time I picked him up. There was no effort on their part to clean him up unless I prepaid for a bath. This is another example of Petshotel not carring for the well being of the pets that stay with them.

I will never take any of my pets there again. This is unacceptable neglect.

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babo
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Oct 03, 2008 2:53 pm EDT

Its hard for me to leave my pet anywhere. My 2 yorkies got kennel cough at a VCA and I wasnt told till I noticed it. i called them up and they said they'll give them shots for about $300 each.
Its a pain either way.

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Sep 13, 2008 4:29 pm EDT

I take my dog to a boarding facility that does not require the Bordetella shot. He's been there 4 times this summer..with over 80 other dogs...and has had no problem. Kennel cough is exactly like the common cold and they haven't come up with the vaccine for a cold yet.There are over 10, 000 different strains of the bordetella virus yet the shot only proctect against about 1, 000 of these. So 6 months is way too much.

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hard
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Aug 10, 2008 10:46 pm EDT

Vets will fight Petsmarts 6 month policy to death for no reason. Many studies have been done that it has to effect on the dog, and for the average dogs life span, the immunity to the shot doesn't dimminish. If you actually understood the sheer amount of dogs the facility holds every day, you'd understand why the shot is needed so frequently. Imagine what would have happened to your dog if he only had the shot once a year. The infection he got could have been much worse then just a common cold for dogs (which is exactly what kennel cough is). A matter of fact, New Jersey is one of the few states that still doesn't require vets to give that specific shot every 6 months, but this is also in the process of change. I challenge you to go find another boarding facility that will allow you to bring your dog with just the annual vaccination. Brush up on your facts and I recommend getting another vet, if you even knew anything about Bordatella, you would know the symptoms can be very very hard to detect. The dog may only cough just once in a day until the infection has spread. This can take up for 3-5 days for the virus to spread sufficiently through the lungs, and chances are you've already checked out your dog. Before you decide to complain about something try to learn everything you can about the situation. Go out and see some of the other boarding facilities in the area then talk all this guff you want on the Petshotel. Cleanliness and safety is about 1/16 of the care Petsmart gives the dogs in their facility.

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3:32 am EDT
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PetSmart terrible service

When I began working for PetSmart I thought it was where I would spend the rest of my working life. I loved the company, the people, and especially the job... At first. I started at a particular store where the energy was great, but the drama was crazy! I befriend a particular groomer who was a lot of fun. Over the first few months I was there we became very very close. After about six months, and my completion of the grooming academy and training she and I decided to get an apartment together and be roommates. Without going into crazy details about the situation, it didn't work out. It's true that you don't really know someone until you live with them.

Anyways, there was quite a bit of tension between her and I after she decided to move out. I became angry when she brought the situation to work. It was a personal matter that I felt should be discussed between her and I outside of the work place so I decided to transfer to another PetSmart. I figured there would be more room for growth and promotion at the Delavan store. Considering I had more experience with petsmart than anyone in that particular salon, including the grooming manager, I thought I would be valued. I didn't expect anyone to be awed by me or anything, because, let's face it, I was still learning. Any groomer will tell you that you are never done learning how to improve your skills.

I'm a hard worker and a tough cookie! You have to be in this field. The salon manager would constantly ask me for help on her dogs - which is fine, I don't mind offering my assistance, but doesn't it strike you as odd that a company would appoint a woman to be a manager when she isn't comfortable with her job?

Well, one day I was scheduled to be in at 7A. M. I live a half hour away from that store. It snowing rather hard and my journey takes me on country roads with open fields and the snow drifts quite a bit. I began driving to work and in my 4 wheel drive jeep I started sliding around on the road and almost went into a ditch in several spots. After 20 minutes (and getting me nowhere near the store) I decided that the trip was too dangerous and I feared for my safety. I turned around and make the drive back to my home.

After returning, I called the manager that was opening and told him the weather was horrible and that I was too nervous to take the risk of coming to work. (Now, this particular manager was not a nice person. He was the opps manager and NO ONE in the store liked him, including the store director).

I also didn't think the trip was worth the risk considering there were no appointments scheduled for that day, and any groomer will tell you, there is no way you'd be getting a walk-in on a day with bad weather. People don't bring their pets in to be groomed when they will just walk outside and be dirty again.

After expressing my concerns and point of view, the manager told me I HAD to come in that day because the other girl scheduled to work had a history of not showing up in bad weather. I again told him I was sorry but I feared for my personal safety. He told me that I did not have his permission not to be there and when I asked what he meant he told me it would be marked as an unexcused absence. Which was ridiculous since I had sick and vacation time.

First off, I cannot be held accountable for the actions of another employee. Why punish a good employee for the incompetents of another? It did not make any sense to me. However, with further consideration about what that may mean, I decided to wait for the snow to clear a bit and then I made my way to work. After sitting, alone, in the salon with nothing to do for two hours, the other employee showed up and the manager made his way back to speak with her. When he walked through the door he saw me and looked surprised. He asked when I got there and I told him at about 9:30. His response and facial expression was filled with hostile sarcasm. He looked at me and said 'Good choice.' The just turned around and walked out the door.

I reported to disrespect to my salon manager and the store manager and nothing was done so I called the care line, but nothing ever came of it. A few months later I came down with strep throat and had to take a few days off work, under the advisement of my doctor. She faxed a note to the store and later that day I called to make sure a manager had seen the note. As luck would have it, the same manager that I despised was there. I asked him if he had received the note and he proceeded to tell me that he hadn't seen such a note and implied that I was faking. I asked him if had checked the fax machine and low and behold, there was the note.

After coming back to work after three days, he was the opening manager and I was the opening groomer. As soon as I got there, he started in on his hostile sarcasm. I tried to ignore him and went back to the salon to do my job and set up for the day. He came into the salon while I was working on a dog and started in yet again. I was so fed up at this point that I called my fiance and told him I couldn't take it anymore, but that I was scare to quit because they might sue me, since they sent to grooming academy and I signed a contract saying I would stay with them for two years and my second year wasn't up yet. My fiance told me there was no way I should be taking that kind of abuse.

I have NEVER left a job on bad terms before. I have always given notice, but this time was different. I have NEVER been treated that bad before. I walked straight up to his office and quit. I walked back to the grooming salon, packed up my equipment and left. I was so mad and emotional that I left in the middle of a dog.

They didn't sue me because I'm pretty sure they knew I could easily turn around and file a harassment suit. My lawyer assured me I would win. PetSmart does not treat their employees well. As far as I have seen, heard, and read mine was not an isolate incident.

I just want people to be careful when working for PetSmart.

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mistymeadows
, US
Jun 06, 2016 7:49 am EDT

I just bought this and didn't search this first I already put it on him..Now I'm in a panic.. Too many bad things about this product..I am freaking out..Not cool..WHY IS IT STILL AVAILABLE? I GOT IT AT PETSMART!
THEY SHOULD PULL IT OR AT LEAST TELL YOU!

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hahasike
asdfghjkl;, US
Feb 16, 2015 4:35 am EST

agree agree agree. sooo many different managers have done mean things to me. 1. a manager made me look stupid (on purpose) in front of a customer. 2. another manager made me work while on my lunch and said to just deal with it. 3. another manager called me a wh to one of my coworkers. 4.lastly the store manager is sexually harassing my friend. thats a total of 4 managers! and of course i complained about the first 3 to the store manager only to find out a few days later he is just as corrupted as the rest of them

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WarrenPister
Medicine Hat, CA
Feb 09, 2012 2:09 am EST
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Well it is not at all surprising that there are many employee complaints here about how this self proclaimed caring company loves pets, pet parents and respects the employees! First off they screw up entirely with how they conduct mass hirings to staff a new store! None of those picking people and interviewing have the skills necessary! District managers have their hands full just as bad as many district managers are FULL OF IT! Chris Rawlings in Canada is a very intelligent young man, no doubts here! However he has no clue as to how bad it really is with some district managers and their supervisors! Phoenix really does not care and people there who work admin have no compassion and see employees as a number and nothing more. Now there are some incredibly wonderful people in this organization but there are a minority! When I signed up I sent in ALL documentation pertaining from payroll, to benefits and insurances and so on. As a matter of fact due to the lack of proper skills and acceptance of responsibility in Phoenix I had to send in such documentation over 5 times! With fax transmissions and registered mail receipts, someone there seemed to always screw up and NO ONE would accept responsibility. This became painfully obvious when with the sudden passing of my 21 year old son Petsmart Benefits (names withheld for now) denied that I had forwarded any such related documentation that qualified my family for the death benefits necessary to pay for our son's service etc! No matter my stand I took they coldly and cruelly repeated they did not have the proper documents. Now I am no fool, and after 25 years as a federal police officer I had the copies of the packages I sent over and over as well as my in store personnel file which I kept at home for security reasons.(Meaning THERE ARE NONE!). In the end Petsmart along with Manulife fell short of their self-proclaimed levels of excellence and caring and we simply were refused recognition of the documents sent and benefits were denied! Unless you personally place these documents directly into the hands of each administrative workers hands as they apply, video tape it and have ten witnesses, I believe that this company would still fight you! They are heartless as my district manager proved to be along with several executive HR positions and higher! Fortunately for this district manager I was in no condition emotionally and physically to stand up to his attack in front of staff and customers only a few weeks after loosing my son! Even more lucky for this idiot was the simple fact that I am not a violent man! So with what I first thought was going to be a great career surrounded by great people I was kicked in the guts when down and just a number. Had this all happened in the USA given their civil remedies laws, my situation would have hit the front pages across North America for the size of lawsuit brought on! That doesn't mean I would not hand my story to some well known journalists and let them run with it! I encourage ALL to stay away from this heartless company and never count on Manulife to actually care for you as promised in their policies for long term benefits! Both will always create something to come out of such unscathed!

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coolpunk100
Medicine Hat, CA
May 07, 2011 2:39 pm EDT

i have to agree with this 100% with managers. we have had 3 other manager quit and 5 employes quit in just the 8 monthes i started there it was fine at first besides the fact after one day training i worked in petcare by myself the next day. its all cause of the store manager not doing there job and pissing everyone off. one thing i liked about the vet program petsmart offers but i soon relized the store i work at must not like the vets because none of the managers will take the sick animals to the vet untill its to bad and the animal has to get put down. and the animals that come in are terrible and low health we have had lizzards dead with eyes caved in and look like they have been dead awile. and lizards that dont look like they have eaten so they ship them to us. i might be leaving this job today giving no notice its gotten that bad.

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carlsbadash
sd, US
Nov 15, 2010 3:56 am EST

so you're saying that because you didn't wanna come to work on a slow day and your manager made you, you complained? lol it work, there will be phone calls, and probably bath dogs, why not try and turn those into fsg's? or like, do the call logs. i know its commission and all but payroll gets screwed up if you work less than your alloted hours...and if you're not sick, no wonder they made you come in, you know?

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Joannaww1
St. Louis, US
May 30, 2010 8:45 pm EDT

My daughter works for Petsmart as a trainer and after reading all of these posts about horrible managers I have come to the conclusion that it is part of their corporate training. The employee care line is a joke - nothing is confidential - if you call in and file a complaint supposedly anonymously they play the call back to the manager involved who immediately recognizes the voice or the issue and retribution begins. The corporate office does nothing. They train the managers to harass people to the point of a breakdown so they will quit and then PetSmart is off the hook for unemployment - unless of course you can prove the manager created a hostile work environment - which will require proof of sexual harassment or some kind of formal discrimination recognized by the Federal Government. Most employers are now "at-will" employers so they could fire you without cause - but then they have to pay unemployment benefits which usually go against the store manager's bonus...Petsmart is notorius for this and evidently so is Petco. I think it is time to unionize these stores...

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Betsy Spicer
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Aug 21, 2008 3:03 pm EDT

I too thought it was a wonderful job an a great company. It did not take me long to discover how wrong I was. The verable harassment was the worse I have seen in business. The animals were bathed in cold water. The corporate chain to get help was a joke. I did find an article that the EEOC has ruled againt them just in the past weeks. Wow, its not just us this happened to. I found anouther job as a groomer at a private boarding kennel. The dogs that come there don't have to be dragged they come willing. Now, whats that tell you? I just wanted you to know your not alone.

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trina
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Jul 24, 2008 10:39 am EDT

Girl I know what you mean. I have worked for Petsmart for years and have seen alot of drama.What that manager was doing was creating a hostile work enviroment and I know of managers that have lost there jobs for that. Luckily I have never had a manager acted that way with me or at least to that extreme. But believe me I was a manager at Petsmart and work part time now because I stepped down. I love the place in some ways and in other ways I cant stand it. The economy being as bad as it is is on the shoulders of the salon manager and the employees. If people are losing their jobs and homes are they goinh top get their dogs groomed? and if sales are down then its on your shoulders for not making plan. It gets me really irritated...

ComplaintsBoard
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10:30 am EDT

PetSmart pet injured while at petsmart groomer

On 06/25/08 our dog Sandee was taken in for her annual hair cut & groom. Sandee is approximately 13 years old with previous hip injuries at the age of 2. Each time we remind the groomer at PetsMart to be careful of her hip and to not force action that would cause her discomfort. This time Sandee did not walk out like she walked in on all four paws. The groomer did not advise Ted that Sandee was somehow injured and could not stand on all four paws. Instead, after paying the bill Ted went to get Sandee the groomer had already leashed her. As Ted walked away to leave Sandee only took a few steps and laid down.in his attempts to get her to walk he noticed her left hind leg was barely touching the ground. At that time he asked for assistance. The vet at Banfield Vetnary Clinic (located within PetsMart) examined Sandee. Sandee was under extreme stress and in pain and let go of her movements. The vet did state to Ted that she could feel clicking in Sandee's knee joint. X-rays were taken and the vet pointed out the arthritis in Sandee's left hip. Which we knew about. The store manager stated that Sandee has a pre-existing condition, now how could that be... she walked in on four and had to be carried out of PetsMart. Ted then contacted our vet at Cinder Rock Vetnary Clinic here in Redmond, Oregon. Our vet examined Sandee briefly in the examination room, noted the clicking in the knee. Stated that Sandee needed to be sedated for further examination and x-rays and that the x-rays from Banfield were not adequate. Diagnosis: torn ACL, our vet asked if Sandee had slipped, fallen off the table, restrained and resisted or got her hind leg caught in the cage at the groomer. We stated that the groomer denied any action that would cause Sandee to limp so she must have been limping when she arrived. As a groomer who has been advised to be careful of a pet's delicate situation wouldn’t you think she would have made a comment in the beginning? Our vet stated that we might speak with the Banfield vet to do the surgery, as our vet does not do the procedure that is required. So we make yet another trip to Bend. However, this time the vet will not speak with us personally. Only thru an assistant, stating that she has already done more than she should have and is concerned about not getting paid. Hello, is there an oath about taking care of the animal somewhere? So, we ask who they would recommend to do the surgery. Dr. Muller, Dr. Fuller not sure as the assistant only mumbled and did not write anything down. She only stated that the doctor travels to clinics and could do the procedure at our vet's office. So, we call our vet again and advise of what Banfield stated. We were then referred to Bend Vetnary Clinic, Dr. Parchman. Now we have to wait until 07/03/08 for an appointment just for the consultation.in the meantime the manager of PetsMart has stated he would reverse the charges for the grooming (to date 07/13/08 NOT) and to get copies of our vets notes and he will give to the corporate office in Portland. Consult day 07/03/08; x-rays in hand Dr. Parchman describes what happens to a dog knee thru life. There are signs of normal aging and a tear is noted, just how new would be determined in surgery. Now pick a procedure that not only is best for the pet's recovery due to age and factor in her previous hip injuries at age 2. Surgery scheduled for 07/08/08, still no call from corporate, Bend store manager advised of surgery pending. Sandee makes it thru surgery and is recovering nicely, the tear was new and noted as being within two weeks. Now we get to bring our sedated dog home on 07/09/08. Oh, you want to know how much we have spent at this point, just $3, 038 and change. Corporate finally called 07/10/08, stating that there was a third party vet who examined Sandee and this is a pre-existing condition. Has corporate stayed up all night attending to a pet that is in pain, has to be picked up and carried out to attempt to urinate or give pills to or feed with a spoon or cried with their pet on the floor in the middle of the night? Has corporate looked at the surveillance camera tapes of Sandee walking into the store and having to be carried out? How come they do not have a camera on the groomer or do they? Corporate stated make copies of the surgeons notes and provide to Bend store manager on Monday, 07/14/08 and the manager will provide copies to corporate. Now let us discuss the grooming of our Sandee, bad hair cut, abrasions on her stomach and still does not look, smell or feel like she was even washed and that my folks costs $70.00 because she is a Chow mix. So, do we hire an attorney, file small claim or go to our local tv station in Bend and let them know the story?

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Update by Jeanette & Ted Brunot
Jul 13, 2008 10:14 pm EDT

time to change groomers

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Edie Brannon
, US
Apr 02, 2021 10:10 pm EDT

Now I'm grateful that their staff personnel was so off putting. She claimed we'd never been there before. They gave my 5 month old puppy a bath and nail grind the first of March; but, this "groomer" told me no, not at this store. Then she said they needed to see his Rabies certificate and I told her that I'd shown that when he got his first bath and that the tag was on his collar. Then she tells me that "Yeah, no, we need to see the certificate because those tags can be switched." Because ALL I have to do is cruise neighborhoods looking for random dogs with Rabies tags to steal and then lie about. Never again. Never.

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Gayles
, US
Jul 30, 2018 9:08 am EDT

My dog fell off the grooming table at PetSmart and fracture his left hand leg can I sue? If so does anyone know of a lawyer in Illinois?

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Jay Kramer
Moore, US
Nov 11, 2010 6:47 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Similar thing has happened to my dog this week. Took him (small 3 year old, 10 pound chihuahua) to the Petsmart groomer perfectly happy... when I went to pick him up he wasn't himself and just looked tired. I figured it was normal and took him home. The next morning, my poor little dog was in SOOOO much pain. He could not sit or lay down, could not use the bathroom, didn't want to go for a walk or move at all... I took him to the vet! Vet did fecal, urine and blood sample tests. Found that he hadn't eaten anything bad and didn't have any toxins in his body rather his condition was the result of someone roughly handling him and his nails being cut too short. Today i found out that the groomer let my dog fall off the table, held him down aggressively, and muzzled him! My dog loves people, loves kids and other dogs, and is very obedient, so I have no clue why a petsmart groomer would do this to my small dog. Also on his "report card" the groomer wrote Mav did great! LIE OF THE YEAR! So far, I talked to the manager of the store and he didn't seem to care about the abuse my pet clearly suffered :( The vet gave my dog a shot for the pain he has around his hips and on his back, muscle relaxers, and anti-Inflammatory pills.

what did y'all do?

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billin3215
Flagler Beach, US
Jun 27, 2010 12:41 am EDT

First off i'm terribly sorry about your dog, however i also noticed that you harped on petsmart for hiring felons, which is wrong.There are many evil people who have done alot of evil things but have never been caught, while someone could've gotten caught the first time they did something and decided to stop and change their life, however what they did will stick with them for the rest of their life and they will lead a much harder life than you. my cousin is a felon for having an oz of pot on him while he was in college and now its almost impossible for him to get a job even with a degree, about your dog sueing is not always the answer just push them to pay for damage done remember ACCIDENTS DO HAPPEN not everything should be punished for an honest mistake. if your dog didnt feel clean its probably because animals and people excrete oils when they're in pain or under duress.

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LETesar87
Fort Worth, US
Mar 20, 2010 12:34 pm EDT

Petsmart is liable, and is suppose to pay.

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sympathetictech
, US
Mar 15, 2010 3:38 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Sue sue sue. Thats all anyone talks about. Dogs blow out there acl all the time. Especially dogs who already have hip issues to begin with. It happens, and yes, orthapedic surgery is expensive. Honestly, if it was the groomers fault this time, it probably would have happened regardless. I know a surgeon that comes to our clinic to do knee surgeries for us since honestly, its not that our doctors cant do it, but wouldnt you want someone that is a specialist? If you are paying $3000 to fix a knee or a hip, dont you want it done right the first time? Not that I dont have confidence in my doctors at my clinic, but even they prefer someone who has been doing this surgery for 40 yrs. Creating a new joint isnt as routine as a spay or neuter and most doctors understand that a seasoned set of hands is worth it. As far as whether its the groomers fault. Who knows if poor sandee got spooked or something. Maybe it was just time for that knee to go. Take her to a groomer you know and trust and then there wont be a doubt as to whos fault it was. As for the spiral fracture, dogs do get those from jumping from someones arms, Im not sure why you wouldnt believe that. You think your dog was beaten? If the groomer hit her it wouldnt probably cause a spiral. But as you said, you work at a law firm so its convenient for you to have someone else pay for her surgery. Its good to know that the cost of grooming will go up and the protocol will change because corporate gets sued. I hope you have more proof than you have a hunch. Knowing our society you would probably win just to avoid bad press, which is too bad. The poor groomer will probably get fired and maybe she didnt actually do anything wrong. Maybe the puppy did just get away from her. But you will have your money so it doesnt really matter right?

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johnclt
Amherst, US
Jan 31, 2010 4:22 am EST

That's terrible. :( Very sad. I hope she is better now... seeing as this post is old. And I hope you sued PetSmart

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Terrashuman
Fredericksburg, US
Apr 27, 2009 2:55 pm EDT

Poor Sandy. Next time you will take a senior dog with hip problems to a vet for grooming instead of a groomers busy and possibly stressful salon, maybe?

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clark evans
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Nov 14, 2008 1:10 pm EST

known felons work at petsmart as groomers..i know one who works at the store in macon georgia and she does drugs..sue the store..get a lawyer... never buy anything from petsmart

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clark evans
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Nov 14, 2008 1:09 pm EST

before you take your pet to petsmart ask if the groomer is a known felon.. i know in macon georgis a groomer thats a well know con artist/ felon and she has her job... i would never buy anything from petsmart...

ComplaintsBoard
K
10:18 pm EDT

PetSmart grooming traumatized my puppy

my 10 week old bichon was handed over to petsmart in puyallup taken to the back and when I picked her up she was confused frightend and upset. I don't know what happened in there but she was so traumatized she required vet treatment, she was depressed, lethargic and vomited 7 times. after 24 hours and iv fluids she was better but never will she go in that store again. she comes out of the vet smiling and normal, but not from what they did to her in petsmart behind doors.

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hautegoddess
Katy, US
Aug 24, 2009 2:24 pm EDT

I used to work for Petsmart. It is extremely LOUD in the back (bathing and holding area) room. Not only from the forced air dryers but all the dogs want to hold a "who can bark the most and loudest contest" when they are in the holding cages. It's nothing we do to provoke them, they just get EXCITED with all the other animals that they don't get to see often. It's very stressful for a puppy who is used to the quiet, stable home environment where no other dogs are barking at them and nothing new or exciting happens to them. That's why the policy for puppies is to keep them there for the shortest amount of time they can. The 2hour express service. Nobody would be working there if they didn't like puppies. At the Petsmart I worked at we had water for each and every dog contantly because they can get over stressed and dehydrate, but sometimes they are too nervous to drink the water. I wish they weren't so nervous but they do get "used" to coming with subsequent visits. Kind of like a kid with the dentist, they have to get it done but they hate going. Also we had a over 12 weeks policy because they have to have their puppy shots "kick in" so they won't catch something. I do not like Petsmart anymore, because the greedy management and gossipy groomers (blah), but it hurts my heart when a customer accuses a fellow groomer of abuse or neglect without understanding their point of view. Again I do not know the details of your experience, but just give us groomers some slack because most likely we do care about your animals as much as you do and we have more experience with animal behavior and issues.

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LaLa
,
Aug 28, 2008 8:31 pm EDT

I'm not taking my dog to Petsmart any longer for the exact same reason. I have a 7 year old golden retriever who loves going anywhere including the vet. Whenever we get to the Petsmart grooming salon he pulls and refuses to go into the back room. This past week I took him again. That same night he began throwing up and it didn't stop for 2 days. He was lethargic and dehydrated. Several months before we had the same experience but I thought it was something he ate. Now I know better. I don't know if they're sedating them in the back or if it's something else that causes them to experience emotional trauma but never again will he be groomed at petsmart.

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Danni
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Aug 20, 2008 6:50 pm EDT

Grooming can be VERY traumatizing to a puppy. There are loud dryers, vibrating clippers, scissors, and barking dogs everywhere. So yes grooming can cause stress for a puppy but at the same time, stress does not cause those symptoms. Most likely your puppy was sick when you got it. Probably from a pet store! Do you think that people who have devoted their lives to animals would purposely be cruel to such a tiny innocent puppy!?!? Can we say paranoid!

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Jojo
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Aug 06, 2008 12:50 am EDT

your dog more than likely got sick, what do you think they did to him? Raped him? ###

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10:26 am EDT

PetSmart wrongful dismissal

I was injured on the job at petsmart. Received wsib for 2 claims. 1 doctor out of 3 said I could return to work so petsmart decided to follow the 1 doctors recommendation. When I didn't return to work with explanation and proof that I should still be off, they fired me... right in the middle of my wsib appeal.

Nice company to work eh? They will get theirs!

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xmas_treat
Watchung, US
Dec 13, 2012 1:57 pm EST

I am being terminated by PetSmart after 1 honest error in 6 years. I have had a high level of success each year with the company and while nothing was proven to be of major consequence I am still being terminated for violation of policy. I was not approached about this error for 3 months and am being termed the week before Christmas as I have seen happen to so many. I have run a #1 store in the company and was well on my way to a second #1 store for the second year in a row (after taking the store over ranked 25 store from the worst). I have been held off for a week and can not wait to see if they also with hold my bonus. They had this initial ambush conversation in a public area of the store, rather than behind closed doors in my office. They also expected me to remember a transaction I approved 3 months prior. I even requested the contact the customer that I had made happy (which is our end goal at all times) and ask them for details. They have not done so. I am being termed on "it just doesn't loOK good". I have consistently had high reviews and have initiated and developed tools for PetSmart hat have been used in our entire region to develop success with regards to customer service aspects. I know of no other manager that has had 2 years of "Circle of Excellence" status in 2 different stores in back to back years. My staff is now leaving the company and very disgruntled. I have spent the better part of the year working closely with my staff and assisting them with personal matters and developing their skills and forward growth, when I was specifically told on numerous occasions to terminate people sent to my store. Instead, I worked with them and corrected their short comings and have gotten them on the right path. To be termed for 1 mistake in regards to confusion and forgetting to follow up during a chaotic time, rather than being issued an action plan (write up), is just ridiculous. 6 years of dedication and loyalty for a company that just like a switch threw me under a bus. Completely unprofessional in the handling of the situation, and not even loOKed in the eye during the conversation by my boss. Merry Christmas to me and my family from PetSmart. They have gotten too big for their own good, and while they talk a big game about caring for associates and customers, in the end it is all about working for Nazi's and being endlessly micro-managed. It's OK to be sexually harassing people, threatening people, and giving raises to certain people for no real reason (which had all been approached) - as long as you are a minority. PetSmart fears minority retaliation and gives reverse discrimination a whole new meaning. I take responsibility for my mistake and would rather accept this decision than work for this company anymore. In the end, I dedicated myself to their mission and led by example. To be targeted for a minute error is just plain wrong.

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A Naughty Mouse
Edmonto, CA
Dec 15, 2009 1:25 am EST

I worked as a dog trainer there for 2 years and I left because I wanted to advance in my dog training career and I could not do that with them. I left on good terms... I came back to them when I had learned more and I was a better dog trainer. They said that they didn't have any position opens but would contact me when they did. I just found out that they hired a girl for the position I applied for that A) has no experience and B) she used to work for them and they had to fire her because she never showed up for work and when she did she didn't do her job! So they would rather have a person that knows nothing training your pets then an experienced trainer! Don't be fooled by these con artists... They only care about your money not your pet! They hide behind charities while they take your money and run every little guy out of town! They are the Walmart of pet stores... Beware!

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patty
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Oct 01, 2008 5:03 pm EDT

they are awful! i know you need to get a lawyer they need to be stopped or made to wake up!

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Field
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Aug 15, 2008 11:12 am EDT

You should write to Gobal & Mail. They will help you...

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Field
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Aug 08, 2008 8:59 am EDT

Suite these baster. I came from Petsmart as well, their Cancian divison is made up of whole bunch of jerks. They will fall flat on their face!

Good to know you get out ...

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10:01 am EDT

PetSmart unfair treatment

I am a trainer and went to Petsmart to help one of MY students find the proper collar type. I was told I was 'training" in the store and escorted out on Saturday May 17, 2008 in front of 50 plus customers and my student.
They could not produce the business cards that were supposedly scattered throughout the store.
Their district Manager and the 3 customer service people I dealt with in the last two weeks were the rudest, most uncaring people I have ever had to deal with.
I am not associating myself with them any more (after 20 years if using them) and telling all my frieneds about the situation.

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absdefg
Haven, US
Jun 22, 2009 5:24 am EDT

i don, t thinck anyone should shop at pet smart ever again after what they are doing to animals no if i was president i would have to go to every single store and talck to some costomers and ask them if the store is doing fine and if not close down and if it is running smoothly then i would give them a reward.

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4:31 pm EDT

PetSmart denied service and care for cats!

One week ago, my husband and I were informed that our apartment building needed to be sprayed for pests. So we called up PetsMart and made a reservation (a week before hand) to have our two lovable cats to stay at the pet hotel for the day while our home was being fumigated. We had all the shots updated for both our cats according to our records from the Ladera Ranch Animal Hospital that we had copies of and brought them this morning to have our cats checked in. However, one of our cats "Groucho" as we were assured by the vet, did not need an updated rabies shot because he is an indoor cat and that is really only necessary for outdoor cats. Unfortunately, despite any of our record documents and having customer service call our vet for verification, PetsMart turned us and our cats away from service. My husband and I are both students and had to go to our classes and we didn't know of anyone else who would take our cats on such short notice, obviously we didn't think that a company that proclaims to have the best animal friendly service would reject our 2 healthy cats because one of them didn't have a shot update that we were told by veterinarians (animal PROFESSIONALS) that he didn't need because he is an INDOOR cat! On top of all of this, customer service was very rude and inefficiently run. My husband had to wait half an hour to receive any help at all until come to find out... he and the cats were refused service... AND when my husband told them he would take Groucho to get the shot anyway that day (even though he is healthy and the shot was unnecessary) they told him that they would still not take our cats because they had to wait 48 hours before they could take the cats in... needless to say my husband and I were very upset because we had nowhere to take our cats and this whole time that my husband was talking with the customer service reps about this our cats were still in the damn boxes! WE WILL NEVER DO BUSINESS AGAIN WITH PETSMART BECAUSE OF THE POOR SERVICE AND FAILURE TO INFORM US OF THIS STRICT POLICY BEFOREHAND SO WE COULD HAVE MADE THE PROPER ADJUSTMENTS FOR OUR CATS!

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lala12121
Tulsa, US
Dec 05, 2010 11:25 pm EST

RABIES SHOTS ARE REQUIRED BY LAW- and since PetSmart, PetCo, PetLand, etc are NATIONAL companies, they have to follow the strictest laws to ensure consistency in all of their stores. While it is true that indoor cats do not have to have rabies vaccines, it is also true that boarding facilities require them and do not have to accept your pet. It is not PetSmart's fault you did not have them done, and no boarding facility is going to risk their business. And FYI, most PetSmart hotels have a veterinarian in the same store, AND there is a team of vets in the corporate office that contribute to the animal care policies, including vaccination requirements.

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blame
boston, US
Aug 10, 2009 12:30 am EDT

PetSmart requires that ALL dogs and cats are current on rabies vaccines. It doesn't matter what your vet said. IT'S PETSMARTS POLICY. It's your mistake, sorry. And they always inform you.

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Helen Jones
Leeds, GB
Feb 22, 2009 9:03 pm EST

yamirodz-They DID. They where told by their vet that the cat[s] did NOT need any of these shots. It would be unnecessary spending to give your pet shots it doesn't even need. Wouldn't it? Would you take your kid into the doctors for unnecessary shots? No of course not.

They had a vet check their pets out and gave them the a-ok. A pet store does not have the same education as a pet doctor, and as such should be able to clearly accept two cats that have been examined and deemed healthy by a medical professional.

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yamirodz
Euless, US
Feb 20, 2009 11:16 pm EST

...doesn't matter if its an indoor cat...so easy to blame the business for your own mistake...duh? Next time, tell your vet to take care of your cats!

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Maureen
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Nov 14, 2008 11:18 pm EST

why couldn't you just board them at your veterinarians office?

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Sunnpies
Manassas, US
Oct 01, 2008 3:11 pm EDT

The company is just trying to be covered so you can't sue them when another cat who didn't have rabies shot bit yours and yours got rabies. My dogs are indoor dogs but are required by Virginia law to get rabies shots. Can't go wrong with that.

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stork123
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Sep 11, 2008 8:42 am EDT

All kennels tell you before hand what shots your pet needs to have in order to be admitted. I am glad they refused you since I would not want to board my pets anywhere that allows potentialy rabid animals at their facility. And why yes it is true indoor cats don't "need" rabies vacsinations any good vet will still recomend it they receive it. You should be mad at your vet for not making sure your cats receive a potential life saveing vacsination.

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10:26 am EDT
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PetSmart petsmart groomer dislocated my dog's left shoulder

Pets smart groomer dislocated our 6month old toy poodle's left shoulder and pulled ligaments. Maggie has been in body case for 7 days. Today she is now limping a week after body case removed. Vet has stated our puppy will now live with this injury for the rest of her life. She limps always and tires easy. My husband and I are retired and are just devastated by what has happened to our baby. We have let everyone we know what has happened, everyone is so angry to hear this. We want pets smart to come forward. They have ruined our puppy's life. We are on a fixed income and can NOT afford to pay all these vet bills.

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hambone 49
Elmwood Park, US
Mar 11, 2009 8:01 pm EDT

My dog's shoulder was dislocated at Banfield Pet Hospital during a routine examination, which I assume happened while restraining him for an x-ray. They put the shoulder back into place the follwoing day, and I'm waiting a couple more days to bring him back for a follow-up to a different location. I spent most of the past weekend filing complaints with all the related bureaus, and received a call from one of their regional managers about the complaint that I e-mailed their CEO. I made it very clear to her that my wife and I will take this case to court and we will sue for the damages and any out of pocket expenses we're going to have to get this taken care of. From what I've seen on line, they don't train their people properly and that's why these things happen. Did you ever get any type of satisfaction from them? I'm sorry to here about what happened to your dog.

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6:18 am EDT
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PetSmart scam and fraud!

On Sat March 22 2008, I took my 2 lb Male Tea Cup Yorkie there to be groomed for Easter, To be honest he was a little matted on his head thanks to my 3 yr old trying to put pony tails in (but not bad at all).
I asked them to give him a bath and clip him in a standard yorkie cut he is a puppy and I want to show him off. No problem they said any thing else ie nails, teeth ect. I responded no thank you I can do that all myself.

I return at 7pm sharp to pick up my baby and was told please go to front and tell them ur dogs name and pay our pc in the grooming salon in down, and please return with ur receipt. Well I do as told and the girl says ur total is $76.00 I said sweetie are u sure u put in the right dogs name, yes ma'am she says.

I then ask to see why it was $76.00 well They painted HIS nails pink filed hi nails, brushed his teeth and charged my $30.00 for the single mat on his head. I at this point still have not seen my dog yet, I ask for the manager and was told he is gone the asst is here tho, but he cant help you the Manger has too, but if you want ur dog you gotta pay the $76.00 or you can leave him here until tomorrow but we will charge you $24.00 to board him over night. So like any good momma I pay the dang money walk to the salon receipt in hand and ask for my baby O MY GOD is all I can say the has a snoz cut on this face a fuzz ball on top of his head and not one single hair on his body is clipped even.

Still very angry and only getting madder I ask for his collar so I can leave before I get loud. They say he didn't have a collar on I return with yes he did you even looked to make cure his rabie tag # matched the paper I brought. No ma'am he didn't have a collar or if you did leave one I m sorry we seem to have lost it, I respond with that was a $20.00 collar plus his name tag and rabis tag and his micro chip number tag.

All I got was sorry well keep looking and let you know. As of today 3/26/2008 not a word. I tried to handle this issue with the store manager he was no help at all I called corp 5 times and have yet to hear a response!

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lk11
, US
Jul 19, 2009 1:01 am EDT

SheGroomsDogs... I agree, I used to work at petsmart, and i would see people like her ALL the time.

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SheGroomsDogs
Jacksons Gap, US
Jul 01, 2009 3:38 pm EDT

There is no such thing as a yorkie cut.

There is also no such thing as a tea cup yorkie, you spent twice as much for a dog bred down for size, that will probably live half as long due to twice as many health problems.

Brush your dog.

Petsmart does not even HAVE an assistant salon manager position.

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Calipzo22
East Northport, US
Jan 22, 2009 10:01 am EST

I work for Petsmart grooming in NY - matted dogs are charged premium to take out the mats. Plus, no one paints your dogs nails because they want to; you have NO idea how difficult it is to paint a dogs nails. Maybe the associate asked you for a top dog package which includes a better shampoo, conditioner and toothbrushing.

Cuts vary depending on the groomer and dog - if the dog is difficult to handle it's hard to cut them nicely. New groomers are always paired with experienced groomers to make sure no dog leaves the salon with a choppy or poor hair cut. Yorkies don't have poodle hair so that fuzz ball hair cut is probably unlikely.

As for your collar, not really sure what to say about that b/c each dog has a shelf. Perhaps you got flustered and didn't realize you took it off or vis versa.

I wish people would sit and watch their dog get cut and see that half of them are VERY difficult to handle without being biting.

Give the groomers some credit, it's very hard to please people that coddle their dogs like babies/humans and have no idea what kind of cut they want. Short? How short...? Like honestly we're not out to give your dog a bad cut or suck you dry.

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12:00 am EST

PetSmart lack of concern!

My dog was boarded at Brea, CA PetsMart for a couple days while I went away with my husband for his birthday. Second day we were gone we received a call about our dog. He was injured during play time, and it was not an emergency.
When we went to get him, he could not walk on his hind right leg, the vet says he has torn is meniscus and possibly has a hip fracture. My dog is a pure bred Golden Retriever and is in pain all the time. He has to go to a doggie orthopedist for surgery. Petsmart says that they are not liable for my dogs injuries and it was just an "accident". Fair enough accidents happens but it was on their property and 2 other dogs helped to cause the accident.

My 15 month old dog will never walk properly again and will probably never be able to go to the dog park or play like a golden should. I will sue them if need be, they need to do the right thing and cover my pets medical expenses completely.

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Love My Animals
, US
Apr 23, 2012 11:33 am EDT

I will not shop at Petsmart in Covington as well. Not with groomers, but with the manager, who as previously mentioned, not only could care less but has an attitude when a customer verbalizes a concern/complaint. I asked if the canaries for sale were bred locally. No one could/would give me an answer. Also when I checked out, I was double charged for several items. Upon bringing the receipt to managers attention he proceeded to "quiz" me like I had done something wrong for questioning the total. I had bought over $200.00 worth of merchandise; but with his manner, I simply returned every last thing I has bought. And will never go there again despite I live less than 2mles from it. The drive elsewhere is worth it.

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Sandy W.
Covington, US
Dec 08, 2009 1:54 am EST

Petsmart groomers suck. Brought my maltese and yorkie and paid $112.00, which was supposed to include the "extras" they promise you for $16.oo. When I picked them up my maltese looked the same, just smelled a little better and his face was clipped. However, he was barely cut (and I requested the puppy cut) and what was cut was all choppy; his butt was not shaved, the hair was not removed from inbetween his paws or his ears. The extra we paid for should have included a scarf, pumpkin scent cologne and a goody bag with greenies and coupons. Upon picking them up, none of this was done and they failed to give me the goody bag until I requested it. When I got home I called the manager, and his lack of concern just floored me. Petsmart supposedly prides themselves on putting pets first and he just brushed it off telling me that it was all just an oversight by not giving me the bag and stuff, and as far as my maltese getting a "puppy cut" - there is no such thing (as if; he gets it done at the vets office). How can they get away with, first of all, charging you more than enough to groom, then adding $16.00 for things they don't even do! It was against my better judgement to bring them there in the first place, but their groomer at the vets office was overbooked and they desperately needed to be groomed. I'll say this, never, ever, never again will I bring my babies there. Take my advice... if you are considering going there for grooming, don't. You will be sorry! This all happened at the Covington, LA. store (FYI). I am still so angry with all of this and I will not let it go until I contact someone at the corporate office.

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Jeanette & Ted Brunot
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Jul 13, 2008 9:28 am EDT

Have you had any other problems with PetsMart? We have just paid close to 3k taking care of our Chow mix for an ACL incident. Our dog Sandee walked in on four and could not walk out on all four upon picking up from the Groomer at PetsMart. Our dog is close to 13 years old and did not race around like a puppy any more due to arthritis in one hip. However, she could go up and down the stairs several times a day and play catch and keep away, walk to the park and several blocks around the neighborhood. The corporate office in Portland stated she had a pre-existing condition. How does an ACL tear relate to hip.

Tell me more about your out come since Dec '07, as it is now July '08.

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Scott Johnson
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Dec 30, 2007 4:10 pm EST

Did you sign a contract with them? Does it say they are responsible for accidents and/or liable for the pet's injuries? Do you have a list of what they are responsible for?

If you did sign a contract and it states that they aren't responsible it will be hard to do anything.

If the above doesn't apply, you may need to talk to the store manager/owner and/or their corporate head office to see if they will pay for the medical expenses.

Pablo

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12:00 am EST
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PetSmart - sick fish

Do not get fish from Petsmart, they are SICK! I bought two fish from Petsmart to add to my well established tank. The new fish developed ick within a day or two and contaminated my tank and other fish. I lost everything in the tank (even with treatment) except a snail. I called Petsmart to complain. They denied having any disease ridden fish and offered to...

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12:00 am EDT

PetSmart how many more dogs need to die because of their lack of knowledge as a vet hospital?

I took my dog of 14 years to Petsmart Banfield Hospital due to my dog not feeling very well due to a tumor she has had for 2 years.

After the doctor at Banfield Hospital, Examined Kesha with Blood and UltraSound Kesha was given many pain medications and tumor medication as well as a shot given to her at the office prior to me picking her up at 5:00 p. m.

By 9:00 that evening my dog that was fully in okay health walking, eating, barking a normal dog at 14 years old was now no longer able to even walk, eating, or even drinking water. My dog went from being okay to now on her death bed.

Within 12 hours, I had to put my dog down. I know for a fact it was because of the medication that was given to my dog that made her system fail. Banfield Hospital needs to be shut down.

How many more dogs need to die because of their lack of knowledge as a Vet Hospital.

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Wendy All Recipes Password Buster Anna
Milwaukie, US
Aug 30, 2012 3:02 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I took my dog infor x ray at 7:00 am, and they told us he should be done about 4:30. We call they said he was ready tone picked up, and after writing 15 to 20 min. They bring him out, and I how were the X-rays? She said oh, he has some arthritis. On the way homie am looking at our $600, 00 bill, and we get a call asking if we could bring him back in for X-rays. I am beside myself with anger. My other dog died 6 months earlier with a bad heart, which doesn't make sense because he was on their wellness plan.

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Sharlly
Laurel, US
Mar 29, 2010 5:44 pm EDT

I have found I hope a place to express my complaint about this hospital in Columbia, Md. I brought my cat in because he had a bladder infection, he was not urinating normally for 3 days . The vet said he had to do all kinds of tests on him because his bladder could have burst. I said he did not show any signs of pain, but he scared me into administering all these tests on him to make sure his bladder had not ruptured. To the tune of $775.00 later he said it was just a bladder infection. I knew this all along but his scare tactics worked and I was out of $775.00. I will never put my foot in that door again. I feel I was conned and mislead and taken advantage of. Just a warning find a good vet . I am looking into one in Fulton, Md. that was referred to me by a church.

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K1089
, US
Dec 22, 2009 11:20 pm EST

I'm sorry this happened to your doggie :(. I would try getting referrals from friends if you get another dog.

insideman
insideman
, US
Jun 28, 2009 1:40 am EDT
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Just put your plan to not-renewing, it wont start a new plan after you're up. And the thing on her hip is called rabies site vasculitis--a common reaction in small breed dogs to the ft. dodge rabies vaccine because it is a terrible product

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JUDI M
MARIETTA, US
May 02, 2009 1:12 pm EDT

I AHD NO PROBLEM WITH BANFIELD HOSPITAL FOR MY DOGS IN BOSTON AND NEW JESERY, BUT WHEN I CAME TO ALMOST 3 YEARS AGO I HAVE ONLY (ONE) TIME ACTUALLY SEEN A VET WITH MY YORKIE. I HAVE REQUESTED TRANSFERS TO OTHER BANFIELD VET HOSPITALS IN THE AREA AND THE SAME THING?
I REQUESTED 2X TO BE WITH MY YORKIE WHEN SHE HAD HER EXAM AND SHOTS AND WAITED 3 HOURS WITH A SCHEDULE APPOINTMENT AND HARDLY ANY BODY WAITING BESIDE EXCEPT A FEW WALK INS AND THEY WERE SEEN BEFORE ME SO AFTER THE 3 HOURS I WALKED OUT AND GAVE UP.
I AM SO DIAPPOINTED WITH THEM AND THE POOR PROFESSIONALISM. AND TRY AND GET OUT OF YOUR ANNUAL CONTRACT(WHICH I WAS NOT EVEN AWARE OF) I MOVED TO ANOTHER STATE AND WAS GOING TO SELECT SOME PLACE ELSE AND BANFIELD SEND DUE TO BREECH OF CONTRACT YOU WILL HAVE TO PAY THE REST OF YOUR YEAR'S ACCOUNT MONTHLY FEES IN FULL. I WAS FLABBER-GASTED! I SAQID IF MY PET DIED OR WE COULD NOT FIND ANOTHER BANFIELD YOU WOULD MAKE ME PAY FOR SERVICES NOT RENDERED AND ALMOST A YEAR'S BILL OF MONTHLY FEES? THEY SAID YES.
ALSO MY YORKIE NEVER HAD A HAIR LOSS ISSUE AND NOW ACCORDING TO THE "ASSISTANT(A HIGH SCHOOL AIDE) MY DOG HAS HAD A "COMMON" INJECTION REACTION ON HER HIP AREA WHICH IS HAIR LOSS THEY SAID, VERY COMMON. I SAID I HAVE DOGS ALL MY LIFE AND NEVER HEARD OF THIS REACTION. IT GETS BIGGER AND BIGGER EACH YEAR I TAKE HER IT WENT FROM A DIME SIZE TO A HALF DOLLAR SIZE. AND LOOKS AWFUL!
I HAVE TRIED TO FIND OUT MORE ABOUT THIS BUT I CAN'T FIND ANYONE KNOWLEDGABLE ABOUT SUCH A REACTION-SHE NEVER HAD IT BEFORE BANFIELS IN OTHER STATES JUST HERE IN GEORGIA. I PLAN TO TAKE MY LOVE BUG TO ANOTHER VET FOR THAT INJECTION SINCE I STILL AM UNDER CONTRACT I WILL DO THE ANNUAL BUT LET MY CONTRACT RUN OUT I THINK.

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D
12:00 am EDT

PetSmart fixed contests

went to petsmart for a halloween contest in manchester n. h. on south willow st. oct.23 6-8pm. on arriving shortly after we were told all to walk our pets around the store in a parade so their costumes could be judged. I was rudely insulted when at the last minute a dog showed up wearing the same costume as my pet. keep in mind this dog was not in the parade came out of nowhere and won the contest in no less then 2 minutes. I was discriminated with no shame. your employees were the judges of coarse. NOT THE PEOPLE I felt it was all set up and the winners were relatives of the employee JUDGES. Ive been to other contest were the PEOPLE VOTE not the employees that way it keeps it from being DISCRIMATORY towards anyone. I now will take my buisness elsewhere. this will be the last time PETSMART DISCRIMINATES ME

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Update by diana lavertu
Oct 23, 2007 12:00 am EDT

I went to petsmart for a halloween contest in manchester n.h. on south willow st. oct.23 6-8pm. on arriving shortly after we were told all to walk our pets around the store in a parade so their costumes could be judged. I was rudely insulted when at the last minute a dog showed up wearing the same costume as my pet. keep in mind this dog was not in the parade came out of nowhere and won the contest in no less then 2 minutes. I was discriminated with no shame. your employees were the judges of coarse. NOT THE PEOPLE I felt it was all set up and the winners were relatives of the employee JUDGES. Ive been to other contest were the PEOPLE VOTE not the employees that way it keeps it from being DISCRIMATORY towards anyone. I now will take my buisness elsewhere. this will be the last time PETSMART DISCRIMINATES ME.

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hautegoddess
Katy, US
Aug 24, 2009 2:29 pm EDT

To quote Mr. Krabs of the Krusty Krab "Let me play you a sad song on the world's smallest violin. No, really - it's the world's smallest violin."

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MonicaP
Louisville, US
Jul 17, 2009 3:30 pm EDT

HAHAHAHa, Are you kidding me? The other owner had the NERVES to Show up with a dog wearing the same Costume? SOMEONE call the president... serious crime being committed. This can not be a serious compliant. How old are you? What was the prize you would have won? A coupon book or a free handkerchief? It was just for fun. GET OVER IT. This can not be for real.

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mstengel
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Aug 13, 2008 6:35 pm EDT

this is the most ridiculous thing i have ever heard.

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Jojo
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Aug 06, 2008 12:51 am EDT

boo hoo, your dog is ugly

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islilme23
Pearland, US
Feb 20, 2008 10:01 pm EST

OK, that's ridiculous. For one thing, it's not even a professional contest. It's just for fun. And it's people like this that take all the fun out of it. And do you know for a fact that they were related or was that all in your head like everything else. Stop taking yourself so seriously, take that stick out of your rear and just relax. Have some fun. Besides, that other dog was probably cuter.

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Megan Rhodes
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Jan 24, 2008 12:14 am EST

How sad does your life have to be when you get this pissed off over losing a dog Halloween contest? Did it ever occur to you that maybe your dog just wasn't that cute?

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Marie Sullivan
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Dec 17, 2007 5:07 am EST

I was there that day and I know for a fact that you were fairly compensated for your whining and complaining. It was meant for a fun activity not cut throat competition.

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danni
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Dec 08, 2007 12:32 am EST

Yeah, the prize for those contests are like $10 gift cards! oh my god... is it really that big of a deal? Did you ever think that maybe, even though the other dog was in the same costume, that maybe that dog looked cuter in it. Also, I've been to those contests before and just because you aren't there for the parade doesn't mean you can't be in the contest! That's why they hold it from 6-8 pm, so people can come whenever they feel like it. You can show up whenever you want!

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Dont need to know
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Nov 27, 2007 10:52 am EST

Are you serious? that is the stupidest thing I ever heard its a fricking contest no big deal. Can I tell you what you are you are a person who is obsessed with their pet get over it.

ComplaintsBoard
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12:00 am EDT

PetSmart poor service!

I was recently in a Canadian petsmart store, that has apparently taken over all the Canadian owned SuperPets that I used to shop at. The food I have had my dog on for over 6 years is now not carried because of the buy-out by PetSmart. The breeds of birds are no longer available because PetSmart only uses certain breeders. Some of the staff was the same, but I was told that a lot of them had already quit because of how PetSmart treats their own employees. Others had already been fired! It has upset me greatly to see employees who worked for SuperPet for years, whom I have personally dealt with, have to leave their job because this American company has put so many demands of them. One staff member was telling me that any one who works on cash, must get 65% of the customers that come through to sign up for these "pet perks cards" if they don't get their mandatory 65% then PetSmart can fire them! How absolutely ridiculous this is... and this is just one of many things I found out about what this company expects from its employees. I will not shop at this Company ever again, which I must say is very sad since I actually had a personal relationship with some of the staff while it was SuperPet. What a shame that this Canadian owned SuperPet chain sold out to a American owned PetSmart company that cares nothing about their staff or customers.

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kim
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Aug 08, 2008 9:45 am EDT

I work for the petcare department and I've had no problems. It takes to work the job to know it and you don't know it. Maybe that store is rubbish, but most managers -or atleast mine- keep you after 3 write ups. I don't know what your source is smokin, but its makin them ###ed.

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islilme23
Pearland, US
Feb 20, 2008 10:12 pm EST

From a person actually in it, and not a person listening to discruntled former employees, I can tell you that Petsmart is a wonderful place to work. I've never heard of any of the guidelines and procedures you talk about. Maybe some of the people who were fired needed to be. Petsmart has a really high standard in safety and if anyone comprimises that they need to go. Sorry you disagree because you can't get birds you like or food your dog eats. You're an outsider who should judge the source of info. And if you choose not to shop there then please don't. I personally hate dealing with people who have already made up there minds and don't like to look at facts.

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Ryan
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Feb 12, 2008 12:15 pm EST

As a cashier for PetSmart, personally I can 100% disagree with you here. This company has been one of the best I have worked for and they treat everyone in my store great! The managers are nice and friendly, and the store manager is probably the nicest and jokes the most. I have many personal experiences in which I can vouch for PetSmart. And let me tell you, what is this nonsense of having 65% of customers sign up for PetPerks? Never heard of that, but let me say that I probably only issue 2-3 PetPerks a day...nowhere near 65%. So, maybe things are different up in Canada, but down here in the US, PetSmart is a great place to work!

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danni
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Dec 08, 2007 12:37 am EST

I can tell you for a fact that it takes alot more to fire an employee than not getting 65% of their customers to sign up for PetPerks. There is a whole write up and warning process, just like any other business. Also, from the way you talk about it... why does it matter that PetSmart is an AMERICAN company?

ComplaintsBoard
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12:00 am EDT

PetSmart petsmart - not smart about customer service

This company is all about profits, no customer service values or
healthy outlook towards pets. Today I used a manufacture coupon at my local Petsmart location and I was asked to pay the taxes on a free bag. I have never heard of or seen anything so tacky and in such poor taste in all of my life! This
gave me a really low impression of Petsmart. This was just embarrassing! I take manufacture coupons at my work all the time and I do not ask my guests to cover the taxes. As well I have used coupons before at smaller pet food retailers (Bosley's, Save-On-Foods, to name a couple) and this has never occurred there, so why at a larger chain where one expects to be treated better? This just reinforces the idea that larger chains are all about profits and not about customer service! And no, there was no such fine print on this coupon - the coupon said it would cover up to a certain amount and that amount would have covered the taxes I had to pay! And on top of it all the cashier was rude and pushy about it and was angry with me for giving my other coupon to one of their other customers!

Here was their official reply:

Dear (and here they copied my email address instead of typing my name). Thank you for your email.

We apologize that you are upset about paying sales tax on the free bag of food. Unfortunately, any coupon used, regardless of the amount does require that the consumer pay the applicable sales tax. This requirement is typically listed on the fine print on the back of the coupon and is a law we are not able to override.

If you have any further questions, please contact us again.

Sincerely,
Carrie
PetSmart.com Customer Experience
1989 Transit Way
Brockport, NY 14420
[protected]
http://www.PetSmart.com/.

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MonicaP
Louisville, US
Jul 17, 2009 3:08 pm EDT

Umm, win you win a car on Price is right, you have to pay taxes. You go to Oprah and she gives you something, you have to pay the taxes. You win the lottery, you have to pay taxes. BUT no way should you ever have to pay sales tax on a free bag of dog food. Are you kidding me? This is your big complaint? What was it 2.00? For goodness sake! Then we all wonder why the economy is in such bad shape.

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tweettweet
Goliad, US
Feb 25, 2009 12:03 pm EST

that's the law...the other day someone complained about having to pay taxes on grooming bc its a service but the law says that grooming is considered a luxury. blah blah blah. its the law contact your senator no the store manager everytime you come in!

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polarbearpwn
Hobart, US
Feb 11, 2009 4:30 pm EST

haha, it's the law you ###. Complain about your government, not PetSmart. What are they supposed to do? Break the law just so you don't have to pay tax on your FREE dog food?

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Jojo
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Aug 06, 2008 12:51 am EDT

How would Petsmart make money on Taxes? They dont, thats the Goverment, not Petsmart, [censored]

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Renee
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Feb 05, 2008 10:51 pm EST

Welcome to the 21st Century, where consumers are taxed on their purchases. In the majority of states, the Government requires companies to collect these taxes. If you operate a business that accepts coupons, and you are not requiring your consumer to pay such taxes, you are commiting coupon fraud, by not following the terms of the coupon. Unless your state excludes it, and only a few do, you are also commiting tax fraud. Yes, the coupon that you redeemed said that taxes are the responsibility of the consumer. The manufacturer wrote the coupon, in compliance with local laws, not PetSmart. Pull your head out of your hiney long enough to read, and comprehend how sales tax laws works in your state. Hope your pets enjoyed the bag of food that the manufacturer GAVE you for free, since the tax all went to your state Government. Greedy bast*rd!

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Janet
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Jan 14, 2008 4:35 pm EST

Unless you were hiding in a cave in some remote island everybody has heard of paying taxes on most anything you buy. I have never seen a coupon where taxes were not to be payed by the customer. Fast food contests like McDonalds monopoly instant food winner games you even pay the taxes on your mcmuffin. They or any other business is not resposible for that nor should anybody expect them to pay YOUR taxes. Get a grip and be happy for the free bag of food and quit being so rude and greedy.

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danni
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Dec 08, 2007 12:27 am EST

I've had to pay sales tax on many free things before too. The way I see it is you're getting a free bag of food. What is a couple cents to you? I think I would be happy if I only had to pay the sales tax on the bag of food!

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lisa coburn
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Sep 11, 2007 9:39 am EDT

I work at petsmart as a pet trainer but also cashier sometimes. I had the same thing happen to a customer and it took me awhile to read the fine print, but it did say the person was responsible for taxes. I don't think it's fair, but it is the coupon that dictates what happens, not petsmart. I had a time with the customer and understood what he was saying. If it says it is free, then it should be FREE.

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Jackie Scurlock
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Sep 02, 2007 9:03 pm EDT

Your the one being tacky, not pet smart, good grief, So you got a free bag of pet food and got upset for paying the sales tax. YOU need to educate yourself on business. All company's have to pay the sales tax they collect on every product they sell...they don't get to keep the sales tax, they have to pay it to the state monthly on every product they sell, thats why you had to pay the sale's tax, even though the coupon was for a free bag of pet food, you apparently did not read the fine print on the coupon, never includes free sales tax, someone has to pay the state for sales tax.

ComplaintsBoard
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12:00 am EDT

PetSmart horrible customer service

My husband and I had taken our Yorkie to PetSmart for grooming over 1 year ago and received terrible service. The grooming was awful (tips on ears unevenly cut, silky hair cut too short, visor was crooked, w/big chunks of hair missing, and his inner ear hair was not plucked as it should have been). Not to mention, when we dropped him off, we were told to leave instead of staying to watch, because it may be too upsetting to him. I can understand dogs get anxious under grooming conditions, but why have a grooming department with glass walls?!?!?!... Where everyone in the store can watch him, except us?!?!?!? A year has passed, and we thought we would give them one more try, as we are desperate to have him groomed before we leave for vacation. So tonight we stopped in the PetSmart in Hiram, GA to inquire about an appointment for this week, and we were rudely told we had been "red-boxed" and they were refusing service to us! What a joke... "Red-Boxed", obviously some ridiculous term PetSmart executives have come up with in order to belittle and insult their customers. They were the ones who messed up our dog's hair! We were completely insulted and will never shop there again! It was really the most ridiculous thing we had ever heard of... refusing service to a 10 lb harmless dog, just because they screwed up last time! I suppose they think they have some sort of "monopoly" on the pet store industry, but actions such as this will surely be the end of PetSmart!

There are plenty of other pet stores out there, and hope all of you pet owners who are reading this will consider shopping elsewhere. I'm sure you would hate to find out you had been "Red-Boxed" too!

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Vicki Widrick
, US
Sep 21, 2018 8:10 pm EDT

Store #: 6134 E. Colonial Dr., Orlando Fl. I took my tiny YorkiePoo to the groomers at this PetSmart, she only weighed about 3 lbs. when I was told she was ready about 35 minutes later. No one said anything to me but gladly took my money.
Seconds later, I was holding my tiny YorkiePoo and her face on the left side was quite swollen, both her eyes were filling with blood. Her Vet was in the same PetSmart at Banfield, I immediately ran in there and they started working on her right away. Her Vet sent an assistant right in to talk to the groomers to find out what happened. They refused to talk, the Vet himself went in to speak to them and was so angry, they again refused to talk to the Vet. The Groming Manager was called and said her employees already called her and nothing had happened.
My tiny YorkiePoo was in critical condition and almost died.
The Grooming Manager was just nasty and refused to talk. We even said we were not trying to Sue anyone, we just needed to know what happened as the Vet was frantically try to save her life. My dog still suffers from trama to her ears.
Stay away from this grooming salon. Several other pets also suffered at the hands of this salon and the grooming manager is useless.

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Julia Campisi
, US
Oct 09, 2016 3:17 pm EDT

My experience with my two little dogs was far from pleasant at the petsmart Barrie, Ontario, they wrote my phone number wrong, left a message on a wrong number, i was late getting my dogs on a Saturday, one got an ok haircut but my shi tzu got sick he has a bad cough probably from the chocking collar they used and fever, he has no hair under his neck plus very irritated skin, they gave me "pawgress report "saying he was HORRIBlE, and i paid the double of money i pay in the other place, unfortunately they were too busy until the end of the month and we could not wait.
A total lack of respect for us costumers, if they cannot handle a dog they should call the owner and stop hurting the animal, i thought they were professionals since is a corporation but is truly just a business that care just on making a profit.

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Anzhele
, US
Aug 29, 2016 7:50 am EDT

While in store on 7/26/2010, CASHier informed me that while giving me a grooming card with a treat attachd that I could get my new pup of 2 months groomed for $5.99. I thought this was really a fantastic but questionable price and questioned her for a second time if that was the price. She for a second time said that would be the price. The next day, I called to set up an appointment and the clerk stated that the price I was given was incorrect and the price would be $10.99. I made the appointment for the next day and when I inquired what the price would be, I was for a second time told another of $15.oo. This was indeed a bait and switch game.

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Lolono
Clarksville, US
Mar 17, 2013 7:18 pm EDT

I'm about to leave my job as a dog bather at my local Petsmart. I think the groomers deserve a LOT more credit then what they get, because their jobs are so difficult. Also, like me, they all start off as a dog bather. Being a bather I worked along side the groomers, and I give them so many props for the ### they deal with. Being a dog groomer is just like being a cosmetologist for people, with the same amount of complaining and pickiness from a customer, but the client often does not want to cooperate, will bite and spin around the table, and just cause a ruckess like you wouldn't believe. Groomers get paid commission so any misbehaving or late dogs they have to spend extra time working on do not get counted as "over time" if the groomer winds up having to leave way later then they were scheduled to. I can't STAND my job as a bather. We get the biggest dogs, and they have the build of a carnivore with the mentality of a scared toddler. They flail, scream, shriek, and when they are REALLY stressed, will try to bite. They fall off the table, do alligator rolls and bite while we try to blow dry them, and are the absolute worst to do nails on. Imagine being scheduled 8 or 9 bath dogs and then having to deal with walk in nail clips and grinds on dogs that are totally time consuming and uncooperative. Personally, I think walk ins should be banned on weekends or busy days, as all they are are a hindrance. The nails can wait. If it's such a dire issue, go to a vet and quit wasting our time. Bathers wind up quitting every month at my pet smart and I'm barely making it past the one month mark. It sucks even more because the attitudes of our customers. I can understand your frustration, but please, try to put yourselves in our shoes.

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taraut
, US
Jul 11, 2010 3:36 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

We just had our dog shaved at pet smart. The only reason we peed them was because there was an urgent need . In the past, we learned ththat getting a dog groomed at petsmart should only be done in an urgent situation. The staff at our store in KNOXVILLE tn are indifferent at best relating to customer service. The don't seem to appreciate the customer and treat them as if they are just a hindrance or a bother on their time.This is sad because when I worked in a sales position with a children's shoe store, I would have been fired if I was ever rude or disrespected a customer. The customer is why you have a job in the first place ! Our dog was shaved very quickly . They said he would be ready by 3-4 pm...he was done by 1. Not sure what happened but the job was obviously rushed and when my husband picked the dog up, theady told him he didn't do well, not suprised. I usually take our dog to a private groomer who loves dogs and has over 30 years of experience.Most of the groomers I've seen at petsmart are young or youngish, have multiple piercings ( not professional) and come with a snarly attitude as in, bosses don't care . You get what you pay for. Or in the case of petsmart, not always, but the real gripe should be with the managers who hire the rude people and don't train them how to be professional in dealing with customers in the first place. Seek out a groomer you like and don't be naive and believe everyone will give you and your pet wonderful service *yat because they offer grooming.its your responsibility to yourself and your beloved pets.

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Tdog1
Durham, US
Feb 05, 2010 12:04 pm EST

I took my Yorkie to the petsmart groomer in Durham, NC. I dropped him off at 8:30pm so that I would make it to work on time even though his appointment was at 10. I called a head and asked if this was okay and it was. When I picked my dog up after work I was overcharged for services I never asked for and the appointment wasn't made for and much more importantly my dogs eye was injured. I understand soap in the eye can sting, but it was much more than that. His entire right eye was blood red and running so I took him to the emergency vet. $200 later plus the incorrect extra charges from petsmart, which since they did do the services they would not refund me for, the vet told me that my dog had experienced sever trauma of being hit in the eye and his pupil was damaged.
The next morning I went back to petsmart with my medical bills and spoke with the grooming manager who told me that they had no record of my dog getting injured at their location and implied that I hurt my own dog. The words she used were "it's ashamed animals can't speak and that you can't prove anything happened here." The only place my dog was all day long was at the groomers, he was dropped off and picked up there and as soon as I got home and noticed his strange behavior I saw his eye. Not more than 10 minutes passed that he was out of the groomers and the manager had the audacity to imply this was my fault somehow.
Now I have to return to my vet three more times to check his eye and see if his vision is recovering and I didn't get so much as a refund or any compassion from anyone at petsmart. I had been going there for 2 years with my dog and will never go back ever again. Instead of a refund for my overcharge I was offered a free service next time, yeah right, so they can damage his other eye. There was no paperwork at all about my dog, whether he was being difficult for the groomer or not, no documentation-and I was never made aware of any problems he posed in the past 2 years he went there so I don't think this can be blamed on the dog.

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Stop and open your eyes
Sherman Oaks, US
Dec 16, 2009 12:38 pm EST

Just like the others have said if your running late give the groomer a call don't show up at 11 when your appointment was at 9. Then get mad at the groomer because you were not on time and didn't call. Your the one being rude. I agree the groomer should have never said anything to you about the red box. But there must have been a good reason for you having a red box. Keep in mind your dog should go to the groomers about every 4-6 weeks. Alot of people don't realize by letting those matts get worse on the your dog its cuts of blood circulation. I groomed 2 dogs over the summer who had serious matts on the ears. When the matts finally were removed the blood was able to flow in the veins on the ears again. The ears then began to bleed and become all red. I think all dog/cat owners should read up a little bit more about the health and care of there animal. That way they won't be ignorant and blame groomers for there missed behaving animal for grooming. If you are seeing someone abusing animals say something. If your not saying something was it really happening?! Or are you mad because the groomer wouldn't take you in for showing up 2 hours late for appointment?! And smaller Pet salon are going to have the same type of problems as companies like Petsmart and PetCo. Also if you look up information on dog grooming most deaths from dog grooming happen at smaller salons. Why because they don't have all the polices like Petsmart has. So to those people on here who own your smaller salon don't down Petsmart and Petco. Your not any better.
http://www.youtube.com/watch?v=OhNxdXTnxtM
http://www.youtube.com/watch?v=kw4fc2SPWik

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lovemycats
Wilsonville, US
Nov 07, 2009 12:18 pm EST

Wow I am amazed at the complaints. I don't have a dog but a himilayan that goes to petsmart and it is great.
My question is why on earth if you see abuse going on don't you say or do something and if employees are rude get a manager. If you were in a park and saw someone abusing a child would you just ignore..I hope not, people lacking in the ability to respond to such situations are part of the reason it continues.
I have been to petsmart when someone comes in late and I was next, when they were advised they needed to reschedule the customer got rude and I told them that if they made an appointment just like with their doctor they need to be ontime.
Clipping dogs and cats is not easy I can do it myself but prefer not and I am ok with that.
I think its great to vent but think out the entire situation and see if it could have been handled different on both sides for the employee, the animal and its owner.
Kathy

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etormentas
Reno, US
Sep 30, 2009 11:45 pm EDT

I agree that PetSmart grooming isn't very good at all. I live in Reno and I took my Yorkie in to get groomed, I gave the groomer three pictures of exactly what I wanted...I wasn't looking for a champion show dog haircut. All I wanted was for my puppy to look like a cute fluffy teddy bear, and he came out of the groomers looking nothing like one. I'm not really picky about cutting my puppy's hair, but I was really sad...my dog looked like an ugly rat...I made it clear I didn't want them to touch the hair on his face, but I guess I didn't make it clear enough...I previously took my other Yorkie about a year earlier and the same thing happened, but I thought I would give PetSmart another chance, but I came out with the same results. The groomer knew I hated the cut, since it looked nothing like the three pictures I gave her, but I didn't make a big deal out of it...my puppy wasn't matted either. I groom him everyday, and he is mellow around other people since he is really shy. Waste of $45.

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fampty
Hemet, US
Jul 28, 2009 2:05 am EDT

I work at Petsmart, and you definitely should have been treated better! But although we all follow (or are supposed to follow) all the policies and procedures, all shops are different. One Petsmart could have an "I could care less manager", who lets the groomers abuse dogs and be rude, while another Petsmart in the next town over could have a wonderful manager who will not tolerate anything but sweet baby talk and smiles. Groomers in a salon usually emulate their manager. If all/most of the groomers in a salon are yelling, being rude or ignoring customers, it is likely they are following an example. Please don't write off all Petsmarts because one shop was stupid.
You should not have been told you were "red-boxed" (which is not even the term we use over in our district). I do apologize for that. It is not made to belittle customers as you aren't supposed to know about it. It is a warning that pops up when we pull up your information. For example "Fluffy does not like the top kennel-if you put her in one you will not be able to get her out and she will viciously attack you" or "owner has been here 10 times and has had a free groom 10 times. Maybe we should suggest an alternate salon as we cannot seem to make her happy" You should have taken your complaint to corporate because most likely talking with the store managers won't do anything as they see that behavior from their associates all the time and obviously condone it as they are still working there. Corporate customer service exists so that they can try to make each customer happy ("delighted" is the word they like to use which I think is a little overzealous), and prevent them from going online and "red-boxing" petsmart.
I think others have stated it perfectly--it is extremely stressful for you to be watching and in sight of the dog and to have it not be able to "go to mommy". Can you imagine how heart-wrenching that is for a dog? They don't have an opportunity to settle down and accept the groom and get to know the groomer. They just know that mommy is watching, she knows I am upset but WHY ISN'T SHE WITH ME? They do not find it comforting if you are there. I have been grooming for 5 years at Petsmart and not once have I seen a dog calm down and enjoy/appreciate it's parent's presence through a window.
Find a salon you and your dog loves-you owe it to her. But Petsmart is not evil. We are the only place with strict enough and consistent enough policies to prevent the most accidents/deaths to pets. We love animals--our job is extremely stressful and we are not paid enough for it. We must love animals to work there--I know I do!

ComplaintsBoard
J
12:00 am EDT

PetSmart horrible grooming job

We had taken our kitty boo boo in for a trim. The groomer said that she could only do a lion cut, and showed us a picture of a nice cut. We agreed to have our long haired cat trimmed in the lion cut. When we returned to get out kitty, they had him in his carrier. We had to pay, more than they quoted us in the first place, but when we got home and removed him from his carrier, he had the most horrible cut and shaven job i have ever seen on any animal. The coat was shaven, in sections with all kinds of lines. He looked like a zebra. The hair that was left on his legs, and undersides was all jagged, choppy, and looked just like they took there had and pulled a bunch out. Some was 1/2 inch, and some was over 2 inches. He has been totally traumatized by this and is not himself. He has been hiding in the bathroom ashamed of himself ever since we brought him home. Do not groom your cats at petsmart, as they do not have the proper training on how to do our wonderfully, loved kitty pets. When i called to complain, they were rude and nasty and said that the cat was squirming, and that if it had been his 36th cut, he may have looked better. I demanded a refund, and they did however tell me that they would credit my account.

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hautegoddess
Katy, US
Aug 24, 2009 2:44 pm EDT

As a professional cat groomer and cat owner (professional?) let me tell you that grooming a cat is one of the most horrible bloody experiences there can be (for the groomer) Literally, we get bit, scratched, peed on, anal glands sprayed at RANDOM on us, all for 50% of $70 or so dollars. I used to work for Pmart (as i call it). You have to be "cat certified" and most of the time it takes two "cat certified' people to hold a growly, uncooperative monster who is trying their best to KILL US.
That being said, if your cat still has "boots" it's because that area around the joints will get a groomer bit 99% of the time if they try to put a vibrating clipper near it. Persian cats are the best about getting clipped, however I think it's just because their bracycephalic faces make latching on to us with their fangs difficult... I'm sure your cat Boo Boo (cute name btw) was an angel, but give the groomer some slack! They really do work hard. Next time just ask for a redo because the lines (cornrows) on your cat are caused by a dull ten blade (the only blade safe enough to use on a thin skinned cat really) and they could have used a reverse seven blade to take out the lines but that runs more risk of cutting your cat's skin open if Boo Boo were to jerk around suddenly. Was your cat cut? No? Then the groomer did a good job being cautious. And I own a formerly feral cat who is an angel to me, but take her out of her home to the vet or wherever and she becomes Beelzebub. Cats don't like change in their environment or new people with loud equipment shaving their bodies.
Hope this comment helped. God bless you and your cutie Boo Boo.

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Terrashuman
Fredericksburg, US
Apr 16, 2009 11:04 pm EDT

It's not worth the time grooming a cat. Like someone already said most groomers won't do it and for many reasons. 1. Cats bite and scratch, a cat bite is one of the worst bites you can get from grooming small animals. If your unlucky it's just enough to cause a horrible infection 2. They are reluctant. 3. They stress out much more than a dog. 4. Most people have a cat for 5 years and then decide out of the blue to have fluffywuffums first professional grooming. Those are more than enough reasons. I don't think they tramatized your cat. You never introduced your cat to grooming. How did you expect it to act? Some cats really love grooming but most of them have been slowly introduced to the idea at a young age. You got your money back and nobody got bit.

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anon
lol, US
Feb 23, 2009 9:19 pm EST

PetSmart groomers go through a special training program before handling cats. Some of the requirements include:
-At least 1 year of grooming experience
-No safety incidents *at all* in the past 6 mos.
-Studying a special cat grooming manual outlining how to safely handle, bathe and shave cats
-Training under a certified cat groomer for no less than 4 weeks or until they feel you are competent enough to handle cats.
-Having to re-certify every year.

With all that being said, it is corporate rules that the only blade we can use on a cat is a #10 blade. This is a very short blade but the reason for this rule is that cats have paper thing skin. This blade is considered to be the only safe blade to use because no matter how experienced you are, cats are unpredictable. They will wiggle and twist every which way, and its better to have a safe blade that will not cut them if they move around than one with wider teeth that may do more damage.

The reason your cat's legs and underside may not have been trimmed is that generally cats get very upset when you're messing with their rear ends or legs. If I've shaved a cat's body and he or she gets too stressed out, I will not trim the legs. I would rather the cat not look as perfect as it could than have the cat flail about and potentially get cut or get loose and bite me.

Cats that have not been shaved before can react badly to it. I know when I do something as simple as clip my cats' nails, they will run off and hide for hours afterward. Imagine how they feel when you're doing nails, ears, bath and shaving. Of course your cat is mad. Cats in general want to be left alone.

It is unfortunate that all of this was not explained to you before the service. In the future, it would probably be best just to have your cat bathed. He is much better off with the hair as he obviously seriously dislikes being groomed.

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sk
,
Oct 14, 2007 3:13 pm EDT

The poor groom job was more than likely a case of your cat being unwilling. Dogs are generally more tolerant of being handled by strangers. Not so with cats. Your cat probably struggled quite a bit, maybe even tried to bite or scratch. That's why so few groomers are willing to do cats.

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PetSmart - not satisfied with their services!

Never take your pet at Petsmart grooming. I took my cat there for a full grooming services and they didn't wash it. They brush it a little and cut his claws and charge me full price. I call the manager and and they said that there are sorry that i was not satisfied with their services... What services if they didn't wash him??? Check your pet before you...

Read full review of PetSmart and 103 comments

PetSmart In-depth Review

Product Range and Availability: PetSmart offers a wide range of products for pets, including food, toys, accessories, and grooming supplies. They have a good selection of brands and options for different types of pets.

Store Layout and Organization: The store is well-organized and easy to navigate. The aisles are clearly labeled, and the products are neatly displayed. It's easy to find what you're looking for.

Customer Service and Staff Knowledge: The staff at PetSmart is friendly and knowledgeable. They are always willing to help and provide advice on pet care. They can answer questions about products and offer recommendations.

Pricing and Value for Money: The prices at PetSmart are competitive, and they offer good value for money. They often have sales and promotions, making it affordable to shop for your pets.

Online Shopping Experience: PetSmart's website is user-friendly and easy to navigate. They have a wide range of products available online, and the ordering process is smooth. They offer convenient delivery options.

Pet Grooming Services: PetSmart offers professional grooming services for pets. They have experienced groomers who can provide various grooming treatments, including bathing, haircuts, and nail trims.

Pet Training Programs: PetSmart offers training programs for pets, including obedience training and puppy classes. They have qualified trainers who can help you train your pet and address behavioral issues.

Veterinary Services: PetSmart has veterinary clinics in some of their stores. They offer routine check-ups, vaccinations, and other medical services for pets. The veterinarians are knowledgeable and caring.

Loyalty Program and Rewards: PetSmart has a loyalty program called PetPerks. Members can earn points on purchases and receive exclusive discounts and offers. It's a great way to save money on pet supplies.

Return and Exchange Policy: PetSmart has a flexible return and exchange policy. They accept returns and exchanges within a certain timeframe, as long as the product is in its original condition and packaging.

Community Involvement and Adoption Programs: PetSmart is actively involved in the community and has adoption programs in partnership with local animal shelters. They provide a platform for pet adoption and support animal welfare initiatives.

Overall Shopping Experience: Shopping at PetSmart is a pleasant experience. The store is well-stocked, the staff is helpful, and the prices are reasonable. They offer a variety of services and products for all your pet's needs.

Pros and Cons:

  • Pros: Wide range of products, knowledgeable staff, competitive prices, convenient online shopping, grooming and training services, veterinary clinics, loyalty program, flexible return policy, community involvement
  • Cons: Limited availability of veterinary clinics, not all stores offer grooming and training services

Final Verdict: PetSmart is a reliable and convenient option for all your pet's needs. They offer a wide range of products, professional services, and competitive prices. Their commitment to community involvement and adoption programs sets them apart. Overall, it's a great place to shop for your furry friends.

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