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2.8 16 Reviews

Simply Purrfect Complaints Summary

7 Resolved
9 Unresolved
Our verdict: Dealing with Simply Purrfect, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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Simply Purrfect reviews & complaints 16

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5:31 pm EDT
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Simply Purrfect - Simply purrfect cat litter

I went to Costco on 10/04/2023 specifically to by my normal brand of cat litter. Unfortunately they were out, but they did have one called Simply Purrfect cat litter. Being desperate I decided to try this new litter. Big mistake! The next day I threw out my used litter, and washed everything out replacing it with Simply Purrfect litter. A few days later I...

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8:33 pm EDT
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Simply Purrfect Simply Purrfect Scoopable cat litter

I have used this litter for a long time and liked it. During Covid I noticed that there were lots of little stones included in the litter. For some reason I thought this would be rectified in time. We overlooked alot of things during Covid.

I then changed litter trying to find a lighter kind, but decided to try Simply Purrfect again as I had always liked it. Never noticed a problem with odor but as I have 3 cats, I always add baking soda to the litter boxes. This time when I brought the new container home, I found that not only are the stones still there but they have multiplied - and grown. Now there are ROCKS included. I am assuming these stones and rocks help to make the 35 pounds supposedly in the container. I am very unhappy with this new development and I will no longer buy this litter. Why should I pay for stones and rocks - they do not absorb cat urine! I have included a picture - see the dime I included for size verification.

Desired outcome: Rather than a refund I would prefer that you start removing the stones and rocks so that it becomes the kind of litter it used to be. I would also appreciate a response. My email address is [protected]@yahoo.com

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9:47 am EDT
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Simply Purrfect Simply Purrfect

I lave used your cat litter for as long as it's been in Costco. Loved it. We now noticed it doesn't clump very well, the last 4 containers when opened has small clumps, like it has been exposed to moisture before being packaged. It doesn't cover the cat urine smell. I will be sending a complaint to Costco also. You have cut out everything that was good .

Desired outcome: A better product or refund.

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2:41 pm EST

Simply Purrfect Simply Purrfect Cat Litter

I purchased the Simply Purrfect Natural Scoopable cat litter at Costco. I purchased because it said "natural".

My cat lost a lot of hair (bald in many spots) and constantly scratching. Took to the vet and they said the cat probably allergic to grass, since she goes in back yard daily. This didn't make sense because cat had been going outside for a few years at this point and never had a problem.

Kept wondering what changed recently to cause cat to have allergies. And finally occurred that the only thing that changed was the Simply Purrfect cat litter. So we stopped using the cat litter, and replaced with the original (different brand), and almost instantly within a week she wasn't scratching as much and after a month or so her hair starting growing back and now its fully back and healthy.

I felt so bad for my cat and never thought litter could be the issue. I believe it is the lemon grass in the litter that she is allergic to.

Desired outcome: Test cats on "natural ingredients" like lemon grass.

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Kevin Carifelle
, US
Apr 23, 2023 8:01 pm EDT
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My three inside cats also have lost a ton of hair they were beautiful coated Russian blue and main coon mix. Had beautiful mains and nice shine body fur. I couldn’t understand what was happening to the cats! I to took them to the vets and he said the same thing. But difference was my cats never go outside ever! they hate it! And I noticed the cat littler wasn’t the same stunk chemically more so then ever before! Go to scoop the box and the clump would disintegrated to wet sand pee! And made the box stink worse now have ammonia smell with that chemical smell! Makes sense what you say about the cats hair coming out in clumps and basically falling out and not growing back as fast as usual! I been buying that cat littler for years before they changed the recipe of the littler! I won’t be buying any of this again! Now my cats have a long recover of expelling what ever chemicals were in that litter to make them loose all their beautiful fur like that! My cat better get better or I am going to Pursue legal matters, I have every receipt before and after they change the littler on my statements!

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9:46 pm EDT

Simply Purrfect Cat liter

I recently bought the simply purrfect cat liter from Costco, due to them out of stock of my go to scoop away. Simply purrfect, does nothing on what it states. It's be far the worst liter yet. Does not clump, it smells horrible. I clean my boxes 2 times a day, and the cat smell is horrible. I used the liter for 3 days before I just couldn't handle the smell anymore. I have covered liter boxes, the plastic absorbed the nasty smell. I had to buy new boxes, to let the old ones soak in vinegar. Figures crossed it gets the smell out. Just wanted to warn people this product is not worth the money. You will end up spending more in the long run when you have to replace everything.

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10:27 am EST

Simply Purrfect Simply Purrfect cat litter

I have to agree with all of the other people complaining about the change in Simply Purrfect cat litter. I was buying it for about a year from Costco in Burnaby, BC. In the fall of 2021, I noticed a change. The litter doesn't clump anymore, so cat urine makes it to the bottom of the box and results in odours and a mess. Not only have I now switched to a brand that clumps beautifully, I've also switched all of my shopping from Costco. That cat litter was one of the anchor reasons I went to Costco to do all of my shopping.

Desired outcome: Admit that the formula was changed; to change it back, and make an announcement that you’ve changed it back.

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6:20 pm EST

Simply Purrfect Cat litter

This product does NOT clump, cat urine looks like wet sand so stinks really bad. I bought at Costco as they were out of my normal brand but will NEVER buy again. My complaint is the same as all the rest, product should be pulled from the market or a class action suit about it's "strong, tight clumps" claim on the front of the container. I tried to file complaint on company website but their link to sign in with facebook doesn't work and I my submittal was rejected because of no country entered but dropdown box didn't work for me and cannot enter manually. Maybe that is their way of eliminating complaints, I don't know.

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1:34 am EDT

Simply Purrfect Rice cooker

i got a rice cooker model B801T- 50FS7C and when i was trying to use it it said E-4 and i tried to clear it but it will not do anything . can you direct who can i go to to find out what this means, what can i do to fix this. THANKS . Ralf Petrucelli [protected]@yahoo.com

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11:56 pm EST
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Simply Purrfect Simply purrfect

I have been purchasing this product from Costco for years, but the quality has really gone down. Way too much dust and the clumps fall apart before I can get them scooped. This results in entire litter box eventually having such a strong urine smell I must empty entire litter box and start with fresh litter. Adding more fresh litter doesn't work to help with contamination. This product was never like this in the past. What gives?

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Update by gordwarner
Nov 23, 2021 12:10 pm EST

I have tried to contact you but the email is rejected.

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Dennis L.
Poulsbo, Washington, USA, US
Dec 14, 2021 6:10 pm EST

I have the same problem, no clumping at all, just looks like wet sand! Costco was out of Scoop Away, which NEVER fails to clump, and that is why I even tried this brand. i i also contacted the company directly but could not attach picture.

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1:13 am EDT
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Simply Purrfect Cat litter

your green container litter was great. But, the new White container litter is not as good and our cats don't like it (two separate boxes using different in each and the cats immediately snubbed the new white box litter in their normal location and went for the green box litter. I switched locations and both cats followed the green box litter.) Unfortunately, we liked the packaging and convenience of Costco shopping but now we will be buying another cat litter from a different manufacturer. You should not have changed. The new litter is coarser and darker and it is easy to tell the different. "Don't fix something that ain't broke"

Mike Stewart
Oakley, CA

Desired outcome: express my displeasure

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12:27 pm EDT
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Simply Purrfect Simply perfect cat litter

Good day, I am writing you the short letter to advise you that the simply perfect clumping cat litter does not clump in the slightest. Any yarn that our cat deposits just spreads out to a fine mess. This has been going on for months and months and months. Thus I am very very disappointed in the product. It used to be a great cat litter and now with the new formula it is absolutely terrible! During the pandemic we would purchase our cat litter from Costco, and we purchased 2 to 3 at a time. I've already thrown at least four or five boxes into the disposable waste.Sincerely Jerrold Gilbertson Winnipeg Manitoba Canada

# [protected]

email: [protected]@shaw.ca

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10:20 pm EST
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Simply Purrfect Cat litter

Have been buying Simply Purrfect cat litter from Costco for several years and it was an excellent product. It scooped great and contained the smell. In the last year the product has changed and it no longer clumps like it used to. I am very disappointed. The change has made me change to a different cat litter brand. Will buy Simply Purrfect if restored to original formula.

Desired outcome: Go back to the original formula.

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6:55 am EST
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Simply Purrfect Simply purrfect cat litter

The high level of dust in this cat litter is the WORST I have ever seen in a cat litter. I will not use it again because of the dust that is entering my cats' lungs. I have to wear an N95 mask so that I don't breathe in the dust.
I wouldn't be surprised if your company is sued in a wrongful death suit of someone's cat(s)
PLEASE REMOVE THIS FROM THE MARKET IMMEDIATELY!
It is awful...and don't even get me started on the lack of clumping. My main concern is the DUST!

Desired outcome: Remove from market/improve formula

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Dennis L.
Poulsbo, Washington, USA, US
Dec 14, 2021 6:12 pm EST

1000% agree!

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1:53 pm EST
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Simply Purrfect Litter

I just want to let you know I am very disappointed with the way the litter has been. I can't say exactly how long but it has been months. My cats seem to have allergies and sneezing when they have never been like that. Random yes but steady no. The smell is horrible more than any litter I have purchased in the past. Clumping is not like it used to be at all and the dust is just the same [censored] litter from the dollar store. I have been buying what I thought was the good stuff for months only to find out I was tricked into buying another product. Really disappointed and won't be coming back. Maybe you can try to fix this idk... Thanks for reading this if anyone even will. I'm in rancho Cucamonga, CA. Should that matter.

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3:50 am EDT
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Simply Purrfect Kitty litter

Your new formula is no longer cohesive enough to be functional. Attempting to scoop out the clumps does nothing more than redistribute the feline waste contaminating the rest of the unused product.

Waste of time, waste of money and unhealthy for the animals. "scoop away" will end up being cheaper in the long run.

Thanks for ignoring any productive r&d.

Never again! Cya!

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gordwarner
Kamloops, British Columbia, CA
Nov 19, 2021 11:51 pm EST
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I have to agree. It no longer stays clumped and falls apart. Doesn't take long for urine smell to get so strong I have to throw entire litter box full out and start with fresh. Never used to be that bad what gives?
g1warner@telus.net

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3:10 pm EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Simply Purrfect - cat litter

I've bought this Simply purrfect scoopable cat litter for some years now, but the last batch I bought in Costco Calgary was completely hopeless! I could forget all about scooping up anything. As soon I tried to scoop up the clumps they were just falling apart, so soon the litter became smelly and I had to throw it all out. Have you change anything in your...

Read full review of Simply Purrfect and 28 comments
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