PetSmart review: grooming and attitude!

I took my dog to PetSmart Saturday and told them that she had a few knots that needed to be shaved or cut out and to make her hair as even as possible. well I have anxiety so I didn't check her out when we were there. So when I got home I noticed that her ears weren't even. Anyone with common sense would have made her ears as even as possible, which they didn't. So I went there the other day to get a refund cause I shouldn't have paid for that. They had me go in the back I guess they were gonna try to fix it but I didn't want them touching my dog after that, I just wanted a refund. The girl named Jennifer gave me an attitude saying the conversation must have went like this " she has knots can you shave them out" which I said she has a few knots shave or cut them out and make her hair even as possible they didn't try to make them even at all. I had to fix it up! Jennifer made me so mad saying I rolled my eyes which I did because she was assuming I said something when she wasn't even there when I told them what I wanted them to do to her! Jennifer was like I'm done with her do whatever you want to. Jennifer had a nasty attitude towards me that I want her held accountable for how she acted towards me and treated me. If It wasn't for my friend walking in at the right moment, no telling what more she would have said to me or how nasty she would have gotten. Cause when she saw my friend walk in she knew then my friend wasn't going to play her game she was playing with me!