CB Pet Stores PetSmart Complaints #162-181

PetSmart review: Lying about product on sale

Susan P Anderson of West Valley City, US

Dec 07, 2020 10:49 pm UTC

Verified customer

I went into Petsmart in Orem UT. Saw a fish tank on sale. It was 125 gallon tank for 469.00 and stated it was on sale until December 27th.
I was told I could not buy the floor model, but they would get some in soon.
We have called every store in the Salt Lake Valley AR, there are none anywhere.
We live over an hour away round trip, PetMart just says go in every day to see if they have one or go online.
There has NEVER been one online.

I get the run around from customer service. In fact this is the second post from them and they say this:

'After reviewing your inquiry, due to the high volume of orders at this time, as our items do tend to sell verify quickly. We are unable to confirm when an item will become available once again. However, you can check-in at your local PetSmart store or on our online sites periodically to verify the availability of stock prior to ordering once again. '

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+1 (623) 587-2177

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customercare@petsmart.com

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19601 N. 27th Avenue, Phoenix, Arizona, 85027, United States

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