PetSmart
Reviews and Complaints

The Petsmart store located in Dover, Delaware has an adoption center. This center does not complete background checks for the adoption process, just give out free kittens to owners who lack knowledge of care. The kennels are horrible, and contributes to the illness of the kittens, making them unadoptable. I have photographs if interested.

I went to PetSmart to get some Crickets for my Tarantula, and was also interested in buying a Bearded Dragon which I had the stuff at home for it already. The Animal Care Specialist Employee girl REFUSED to sell me anything for my Tarantula and would not let me get the Beardie. She was extremely rude!

I am not sure if the groomer I have been using is actually cutting my dogs hair he was really good in the beginning now he's terrible and he made a comment to me that I didn't appreciate

Took my Mane Coon, Shadow to Pets Smart on 6655 West Grand Ave. I am so upset of the way he looks. If the groomer could not do the job, she should have not put herself to do it.. I mention that my cat is nervous.

I took my Yorkie for grooming. Had been there twice before with no problem. This time the staff present were rude. I was so dissatisfied with the grooming and cut... It was horrible. Had to take him to another groomer who fixed it ...I asked for a short teddy bear face. I'm attaching a photo two days after the cut

I had a full holiday grooming deal for my mini-Berne doodle. When we walked in, the groomer had the wrong breed of dog, she wasn't friendly and didn't seem so happy to be at work on Sunday morning. I've had a bag experience with this grooming dept from a year ago, but I wanted to give them a chance at redemption but was disappointed yet again.

When I took my puppy in a year ago, she came back with no trimming and with an ear infection that I had to spend hundreds of dollars to resolve with her vet. This time, the gal was rude, pointed out how horrible my dog is even though I told her in advance that my dog was sensitive receiving services. I also mentioned that she might snip from time to time when she's brushed BEFORE the service, but I guess she didn't listen. The groomer told my husband that they'll have to charge extra for my dog's so-called aggression.

All in all, a HORRIBLE experience and they charged over 120 bucks for this lack of service.

Never going back, they traumatized my dog. She's fine with a mobile groomer that comes to the house so who's got the issue here... Hmmm

8/19/2022 your employees wreak of pot. They were talking about drugs they did. I will never bring my animals there again. Who wants employees under the influence taking care of their animals

I am writing to you about the treatment of my Chiuaua My husband bought him in because he was not eating. And he was feeling weak. For the last 3 days. He was giving Clavamox 62.5mg/ml drops. The Vet said that it was not anything that he could do for him. My husband was charged almost $600. And the following day the Vet said they did all they could do for my Chiuaua. Then they said take him to Vet ER if we have any more problems, which was terrible. We have been with Banfield for the last 6 years this is very bad service. We also have the wellness plan which will be canceled. Also after saying that they could do no more for Chewy, they called the next day to confirm a virtual appointment. What the hell could they do virtually that they couldn’t do when we were in the doctors office?. Anyway, we nursed Chewy back without your help. And now we’re wondering if there is a way to get refunded because of way they gave up on my dog. I would not recommend the timonium petsmart banfield hospital to anyone.

I booked an appointment with one of the male groomers. They refused services for my second dog because she didn't want their leash on her. I have never heard of this foolishness before. All the other places I take my girls to never have this problem, leash or not. If this is how petsmart is I will never be customer again. Just waist of my time!

I was just at the Galveston Petsmart and I got two 50 count tubs of wax worms and what was supposed to be a 4 count of horn worms. In one 50 count of wax worms there were ONLY 13 worms! And in the other 20 were dead! I'm extremely unsatisfied! To top it all off in the horn worms (4count) there were two. One being littler than a wax worm!