Petsmart Groomingnot satisfied with their services!

D
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Review updated:

Never take your pet at Petsmart grooming. I took my cat there for a full grooming services and they didn't wash it. They brush it a little and cut his claws and charge me full price. I call the manager and and they said that there are sorry that i was not satisfied with their services... What services if they didn't wash him??? Check your pet before you leave the grooming just to make sure they did the full service... I will definitely not take my care there anymore and i will never recommend it to anyone...

Responses

  • Ja
    jamie good Aug 01, 2007

    I am pretty sure they didn't wash your cat because they knew it was going to be too stressful for your cat.

    0 Votes
  • Ve
    veronicca Dec 18, 2007
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    How do you KNOW they didn't wash your cat???

    -2 Votes
  • Wh
    whatsherface Jan 01, 2008
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    When the two times I took my dog to petsmart for full service washing etc. he would alaways leave stressed and would not seem too clean. So we now wash him at home, he is soo happy afterwards. But once he was shedding alot so we took him to be brushed and get his nails trimmed. I stayed in the room to watch what was happening and the lady did a good job cutting his back paws nails but rushed on the front so they are still pretty long and when she brushed him she didnt even bother brushing anywhere but his back.

    0 Votes
  • Gr
    groomer May 11, 2008
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    Did they tell you they didnt was the cat??? and how long did they brush the cat for? a matted or thick coated cat would take longer and you would then get charged more. so if didnt want a ath or the cat was too bad for it then they would charge you accordingly. (every 15 min. s of brushing $5 nails $8, then if they did pad shaving feet trimming and sani shave thats another $15) so a $40 bath (long haired cat) with 15 min. (included brushing) is actually almost the exact same as a cat with no bath that got everything else included in the package plus 45 min. brushing... get it?
    Unless there was actually something in your cats fur how do you know they didnt wash it? and dont say smell because really bad smells stain into fur and have to grow out just like really bad stains...

    -1 Votes
  • Sa
    sara Oct 25, 2008
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    first of all how old is the cat? I'v been a groomer for 6 years and we wont wash a cat that gets too stressed out as it is, let alone if they are older. It is also my understanding that if you complain enough to petsmart they will give you a refund. Also cats dont necessarily need a bath they are supposed to clean themselves and it strips their natural oils off their skin when you wash them leading to dry skin and dundruff. So i can maybe understand why they didnt bathe your cat. As for charging you full price for a hour of brushing it is roughly around $24-$30, nails $9-$12 depending on where you go. Usually they will also charge you for cleaning the ears, trimming the feet, and even if they dont give the cat a full bath most groomers will do what is called a dry bath which is using pet wipes or a damp cloth, also to prevent stress.

    1 Votes
  • Am
    amy hayes Nov 12, 2008
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    I have had both very good experiences with pet smart grooming and two unsatisfactory experiences!

    1st their prices are among the most affordable and you can watch through the glass grooming barrier open to all customers.

    Recently I had my large standard poodle groomed at nicholasville, kentucky pet smart and the results were incredible!!! he never looked better and he was treated well. the ladies at this location are warm and serious about their work.

    On another visit to the hamburg location in lexington, kentucky the groomer I was assigned to for the same dog was simply a poor employeee and not prepared at all for her practice. I calmly but firmly talked to the manager at that time who happens to be the manager at the nicholasville location. she listned and promptly provided us with a free full grooming and I rescheduled for thenext day and elvis loooked great.

    One thing I do not like at some pet smart stores is the volume of dogs going thru the process, causing stress on the groomers and dogs! pet smart should only allow a reasonable amount of bookings per day to ensure quality control and safety!

    Be very specific on what you want and even provide photos. if you do have a poor experience firmly but calmly complain to the the manager and or talk privately with the groomer as well. you will get a much better response by not losing control of yourself. if you feel your groom was rushed speak up!

    Having your dog groomed is even more personal then getting your own hair done so have realistic expectations and inform the groomer of any medical issues, behavoir issues, fears and give clear directions.

    In columbus, ohio I took my dog candy to pet smart and they had to bath her twice because after her first bath she pooped in her cage! she always has to go to the bathroom after a stimulating wash. I know now that I will never take her to any groomer unless they can let her out after a wash. often your dog has to be at a groomer for over 4 hours. ask if you can take him or her for a walk outside after the wash. on this visit the groomer would not let me leave a few very samll treats for candy and I did not agree. she did look beautiful after her grooming but I noticed her poor eyes were very red? I would like to know why! I have never taking her back for grooming since.

    Please let petsmart or any other groomer know how you feel both verbally and in writing. contact corporate via email and phone. also talk directly to the salon manager and store manager to convey both your compliments and concerns (even complaints)

    Enquire about how bussy they are on the day you are getting your best friend groomed and try to pick slower days to save your pet from all the stress.

    For a job well done make sure to thank your groomer and tip them! wouldn;t you do a better job on someone or someones pe if they appeared grateful and praised you?

    Always let your groomer know to skip any service that your dog will not safely tolerate (give them permission) some dogs simply will not let a stranger or anyone else do their nails or face. so work on that at home or take your dog to the vet for this.

    Pet smart does guarntee vet care if your dog is injured while in their care free of charge ofcourse! sometimes a nail, or cut can happen because dogs move around alot or become excited. so first find out what haooend before you freak on any groomer.

    Remember these professionals must perform and act as one and if they do not do something about it.

    Nash academy lexington, kentucky
    I took my standard poodle elvis here too for a complete grooming. they dod a finsihed job but insisted he would have to be shaved almost to the skin I did not agree and explained I had groomed him myself many times wihtout going that short! still they insisted and the bill was $125.00 vs pet smarts $65.00 and pet smart never shaved him too short. they brushed him perfectly and his cut was awesome!!!
    While nash treated him ok I do not think I had an experienced groomeras I learned later students are allowed to work onthe animals. for over 100.00 I feel I should only get an experienced groomer.
    Funny how this summer I took elvis to nash academy and they basically just cut all hi hair off and charges me more for less grooming and no real styling. pet smart on the other hand styled him in great detail all over. I only paid $65.00 and I tipped debbie the groomer $20.00 for working so hard.

    Do your homework and makes sure you ask lots of questions and give clear directions so that your groomer may provide you with the best possible outcome.

    Ps if a salon looks too bussy talk to a manager politely and let them know you feel concerned about quality when groomers appear over booked

    Sincerely,
    Amy

    1 Votes
  • Gr
    groomerwhits24 Nov 14, 2008

    perhaps they didn't wash your cat because they were concerned about it's safety and well-being. bathing a cat can be very stressful and very dangerous. have you ever tried bathing your cat at home? how did it turn out? also, for the most part, cats DO NOT require normal water baths. it can actually cause more harm than good. cats are very clean animals and most to an excellent job cleaning themselves, eliminating the need for water bathing. the exceptions to this rule would be if your cat were overweight, longhaired, matted, tangled, etc...or a combination of any of those things resulting in the cat being unable to properly clean itself. did you ask why your cat was not bathed? if not, i would suggest doing so before posting an ugly complaint that may not have a leg to stand on.

    -1 Votes
  • Ro
    Robin Nov 22, 2008
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    I also had an unsatisfactory experience at petsmart. about a week ago I called petsmart in dubuque iowa to inquire about the price for a full grooming service for a pomeranian. the lady on the phone quoted me a price range of $25.00 - $32.00 (after the $9.00 off of the pom special). I specifically asked her if this included a haircut and what types of cuts they offered for poms. she assured me that the full service groom did in fact include a hair cut of my choice, which could be the "lion cut" as I had inquired about. so, I promptly scheduled an appointment. well, today I arrived at the petsmart grooming area and the "groomer" responsible for my dog came and talked to me and looked at him. I specifically told the groomer that I did not want his hair too short and that I still wanted him to look like a pom (i.e. full bearded neck, fluffy, big tail, etc). then all of the sudden the price jumped from a max of $32.00 to $40.00 (claiming to have included the 9 bucks off). when I questioned her about the quoted price and $9 discount the groomer explained to me that a full service groom "haircut" as stated on the petsmart website only includes trimming of the hair around the feet and ears. she stated that a "full" trim (referring to his back) would be considered a "premium" service. I reluctantly agreed (read: i've already been through so much in the past several days and have a father in the hospital who had a serious surgery, family coming for the holidays from out-of-town, and all the preparations to do) that frankly I did not have enough time or energy to argue with her. so, when I returned to pick-up my dog I was shocked! he did not even resemble a pomeranian in the slightest way! he was so unrecognizable that my eleven year old son asked me if it was really our dog. his hair was shaved short (not a great idea at the end of november in iowa!), his neck/face hair was all very short (no traditional pom beard) and the hair was noticeably choppy and different lengths. after having left my bill was over $46.00! that is a far cry from $25.00 - $32.00 that I was quoted over the phone. I went home and further looked at him - noticing just how poorly that hair was cut and also noticed that none of the nails on his left front paw had been trimmed... nor were the dew nails touched! I was so disappointed in my experience and the end result, but assumed I was over-reacting. after a family friend stopped by and looked at my dog - she agreed that the grooming service was unacceptable. it was at the point that I decided to call the grooming salon back at petsmart. I explained my concerns and they said that the "person who groomed him trim him up where they missed and fix it". i'm not sure how they will fix the fact that my dog now has no hair left and resembles a shiba inu more so than a pom. frankly, I feel that I was given a bait and switch price. even more disappointing is the fact that i've been searching petsmart website this evening and I cannot find any service labeled as "premimun", but I did find that the "full service groom" was listed as the "package including a haircut". needless to say he will never be groomed at petsmart again and I will be sure to warn all of my small dog loving friends at the dog park to avoid petsmart grooming as well!

    1 Votes
  • Ir
    ira Nov 27, 2008
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    I have never shopped Petsmart, don't have a pet, but for some reason they have decided put me on their spam list. I have requested to be removed but no. I still get their cyber-vomit.

    1 Votes
  • Ll
    Llotie Dec 09, 2017

    @ira You do realize that there is this magical thing called an unsubscribe link. All you have to do is wave your magical [censor] mouse, scroll to the bottom, and click the unsubscribe link. Wow. Amazing. Common sense. Next time, try using some before I'm forced to scroll and read your "cyber-vomit".

    0 Votes
  • An
    Angry Jan 21, 2009

    PetSmart off 192nd in Vancouver, Wa is crap. They didn't cut my dogs nails for the 3rd time I've taken him there. Then refused to remove the charge for cutting his nails because they couldn't do it because it was a package deal. After I insisted that they remove the price because I'm not paying for services they didn't provide this snotty women said fine we'll just call the manager up here and see what he has to say. The manager came and removed it from my price. I was trying to be as pleasant as possible because I didn't want to be rude but seriously why should I pay for something I didn't get. The "snotty" women continued mumbling things under her breath and kept telling the manager that he needed to just discount upfront and not in the computer back there. After a few more times of saying that the manager said that it needed to be changed in the computer, and again the "snotty" women replied with "If you take it off back here her commission will get cut". I was completely floored at that remark, so I replied with "Why would should she get commission on a service that wasn't provided? You told me they couldn't do it because it was sold as a package, but in reality you just wanted to collect on a commission you don't deserve because you didn't provide the service..." she then shut up. This is just the short story of what I went through at the PetSmart. There is a whole other thing about the rude lady who called me to tell me that my dog was done, and then the ordeal of trying to pick up my dog, with the two women back there with horrible attitudes and one throwing things around and at one point throwing the mussel and yelling at me "I'm done with YOU and YOUR DOG"... I've been going to PetSmart for 7 years getting my dogs (2 of them) groomed twice a month not to mentioned the arm and leg I have paid for overpriced food and toys. There will be a letter going to Corporate about this and I will NEVER be shopping or getting my dog groomed at PetSmart again!

    0 Votes
  • Am
    amazed Jan 25, 2009
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    Verified customer

    The letter to Corporate will do nothing for you. I used to work for Petsmart and the groomers there are not paid strictly on commission . What you need to understand here is that if Petsmart charged you PER service done to your dog you'd be paying over double what you're already paying. If they couldn't do the nails on your dog for the last three times there is probably a good reason for it. If it stresses the dog out too much or puts either the associate or your dog in danger of getting injured the service is not provided (is states this on the paper you sign at check in)...it does not however mean the service was not attempted. You're probably lucky the groomers didn't charge you a special handling fee of $6 if they really couldn't get the nails done.

    next time take him to a vet to have that service done...there they can give your dog some type of sedation to prevent an overwhelming amount of stress. Or can use more than 2 people to help hold the dog down which is against petsmart policy to keep everyone involved safe from injury as well.

    believe it or not the groomers at Petsmart salons are not "out to get you". they do what they can SAFELY which is why services are refused. What the manager should have done was given you an $8 off coupon instead of removing it in the computer...If they couldnt' get the nails done the attempt was almost definately worth your 8$ that you wouldnt' have paid either way.

    -1 Votes
  • Me
    me too Feb 16, 2009

    You have NO idea what it is like being a groomer. I am one, (at petsmart btw) and although 90% of the time, I truly love my job, there are days that I DO NOT get paid enough to put up with getting bitten, peed on, pooped on, screamed at, barked at, climbed on, having my hand bitten so hard that it has broken bones (yeah, happened to me) scratched, not to mention basically washing my hand 20 times a day ( and i'm sure you can imagine the painful and ugly rash this causes), and last but not least, my back -incredible back pain- just to have people like this yell at you because you weren't willing to have your face chewed off to get their dog's nails clipped. You are lucky they TRIED (groomers do not give up easily) to get your dogs nails done, and trust me, the price you paid to have them try is not worth the measly $9 you pay to actually have them done. I mean seriously, have you ever tried this at home?? If they couldn't do it, and they haven't the past 3 times, THERE IS GOOD REASON. Of all the crap I have to deal with from all you crazy freaky pet parents out there, and your even crazier dogs, and as many times and I could have lost it on a dog and seriously hurt it, I don't. You know why? Because as crazy as some of you are, you trusted me with your baby, and I have 'babies' of my own, and because I truly understand the incredible heartbreak it would cause me to have something happen to one of my own, especially at the hands of another person. So keep this in mind the next time you want to scream and yell and complain at your groomer for something so silly, just imagine what their day may have been like, and know, more than likely they have tried their very best. And PLEASE for the love of god, tip your groomer and/or give them sincere thanks and praise. They aren't doing this because it's always fun rainbow puppy time, this is hard back breaking, but rewarding labor!

    2 Votes
  • To
    Tori Feb 20, 2009

    To "me too": Thank you so much for posting that comment! I am a bather at petsmart, and I hate it when people don't realize how much work it is to bathe/groom dogs. At my petsmart (and i am assuming, most if not all other petsmarts), nail trimming IS included in all bath or groom packages, and we really can't remove that from the price! If you don't want it, you still have to pay the same price. The way I look at it, we are doing it for free rather than charging the person EXTRA for it. Package prices are better in the long run.

    And we do try very hard to trim nails on all dogs whose parents request the service, but sometimes the dogs get too stressed or occasionally it's just too dangerous for us depending on how the dog is reacting to it. We always run the risk of getting bitten, scratched, etc etc and yet we still do it because we want to provide the best service possible. And trust me I get about 10 scratches a day and i've gotten bit before. We aren't out to get people and we don't try to get as much money out of people as we can-- trust me. Sometimes we even provide extra services or don't charge for things we are "supposed to" according to policy-- like special shampoos or conditioners.

    What people don't realize is that their little angel dogs aren't necessarily the same dogs we see on our grooming table. Dogs act differently on the grooming table, getting their nails clipped or having clippers making loud noises around their ears or privates, than they act when they are at home with their owners getting cuddled and fed. I mean wouldn't you!? Dogs get stressed and don't necessarily like being groomed but we do our best to make sure they are safe and try to keep their stress at a minimum. We are working there because we love animals. But we are also WORKING. So don't treat us like we don't know what we are doing. *And.. don't get mad at groomers if you don't like the price that your dog's groom is costing because we don't make the prices.. corporate does!*

    1 Votes
  • Tr
    TRACEY Feb 23, 2009

    I have been a groomer for fourteen years and I was trained at a Petsmart store, the woman who trained me had twenty years and was great at what she did, so I applaud Petsmart for having her on staff. But It is true that Petsmart is all about the money and wants each groomer to take as many dogs as possible every day. My store manager would say to me every day, how many dogs did you do today. My grooming manager would take dogs in until three in the afternoon, she would pile up invoices of dogs that were to be done that day and you didn't dare ask to leave until they're all done, I would come in at seven am and would'nt leave until seven pm. I was just starting out grooming so Petsmarts way was all I knew. I now work at a animal hospital and LOVE IT, I've worked there for seven years and have learned alot about skin problems, arthritis, ear infections and prevention of this. I like this enviroment much better because it's just me grooming at my own pace, I don't take more dogs than I can handle, I watch all of them all day. I think groomers at Petsmart are under too much pressure at Petsmart, clients are watching your every move threw the windows, the managers are always on your back with their rules. What I also really understand about Petsmart is why they don't require all dogs to be up-to-date on all vaccines? What if a dogs came in with kennel cough?Or Parvo? Both of these are VERY CONTAGIOUS. Good luck to all groomers with Petsmart, I've been in your shoes.

    0 Votes
  • Ju
    Just me Mar 16, 2009

    The only thing I don't like about PetSmart is that they are overpriced for some things. However the grooming is ok. I must say I haven't had any problems with the grooming. The only problem that I do have is that they are always over booked and the manager at The Irvington & I-19, in Tucson Arizona, is really rude. She doesn't look like she likes her job at all. I was there to drop my dog off and never once did that woman smile or chat with any of the clients. I feel that she is shouldn't hold that position as manager. She has NO Customer Service Skills what so ever. I do know that the job of grooming can get to you, just like any other job. Our Groomer was wonderful. She was friendly and she had awsome people skills and Mad loved her. She was so excited to have us see her. And BTW the Pet Smart down here, you have to be UTD on the shots or they won't accept the animal.

    0 Votes
  • Me
    me too Mar 25, 2009

    Of course your dog has to be up to date on their shots, you are taking your pet into a public place where other animals are. regardless of the endless efforts to sanitize and clean, dirty dogs coming in, clean dogs going out - there is always a possibility of contamination. it is for the safety of your pet! all petsmart requires is a rabies vacc, but they strongly reccomend all vaccines. this just makes common sense. and besides, if your dog is not up to date on the rabies vaccine and it bites a groomer or bather while it is in the salon, we are required by law to contact animal control, and if they cannot verify your rabies vaccine, your dag has to be querantined for 10 days at an animal control facility at your expense, and if at any point in that process your dog shows any signs of aggression for any reason, they face possible euthanasia. so what's a $12-20 vaccine worth to you? since it's required by law in all states any way, regardless of whether or not you get your dog groomed or boarded. and needless to say, I do not want to go through the agony of rabies prevention vaccines for humans if I am bitten by an un-vaccinated dog. and furthermore, say your dog went to the groom shop and picked up bordatella (which us very contagious btw) because another person didn't think this shot was necessary or it was too much hassle, or wasn't aware that their pet was sick. and your baby's strain of bordatella isn't responding to treatment, and it gets worse and your baby ends up dying. no matter whose fault you think it is, it won't bring your baby back or undo the heartbreaking process of losing a pet. it all could have been prevented by getting your pet vaccinated properly. are vaccinations really that much of a hassle??
    And as far as prices at petsmart - go to a mom and pop joint that charges half that and see what you get, and how safe your pet is there. i'm not knocking mom and pop groom shops - i'm just saying they aren't held to any standard of quality or safety, and that is something to consider.

    -1 Votes
  • Na
    Nancy Mar 31, 2009

    My dog looks great after grooming and a cocker cut but they were one hour and 15 minutes late in having her ready. I stood outside the window watching for about 1 hour. I know she is not the easiest to groom but the groomer never smiled at her or spoke kindly to her and just kept saying"Stop" to her. The groomer looked very stressed and never smiled at me or did not speak to me until I spoke to her to thank her.

    0 Votes
  • Ad
    Advocate 4 the people Mar 31, 2009

    The solution to this is simple...wash your own damn cat...lol...oh you people.

    1 Votes
  • Mi
    Michelle Apr 06, 2009

    I took my long haired german shephard to petsmart on preston crossing saskatoon canada for a wash and trim I asked them not to cut her too short has she would look silly. when I went back to pick her up and saw her I said that is not my dog she looked like a goat on a lead as she is white and they had shaved her I nearly started to cry. when I got over the shock and asked them why they had done that they said she was matted have they not hard of detangling shampoo and under coat rake I have and when I shapmoo her thats want I use. I would not reccomond anyone to go there infact I am telling everyone they would be better off as sheep sherrers not trimming peoples beloved pets and changing for the prilidge.

    0 Votes
  • Mi
    millie Apr 22, 2009
    This comment was posted by
    a verified customer
    Verified customer

    We usualy go to petmart for Bella groming, and she comes back ok, and service is done, , But this time the groomer didn't touch the dogs tail, and when she got home she was limping.My husband pick her up and not a thing was said to him, he paid the 46.00 and when Bella got home she was in pain. I called them and she said Oh I forget to tell you we cut her nails too short and they bleeding and that's why she in pain. Thanks for tell me, our poor dogs looke so down, she has bad arthrits as it is and now she looks criple..I would now find another pet groomer to go to since she wasn't honest, in not telling us...

    0 Votes
  • Bl
    blah blah May 21, 2009

    If your cat doesn't wash itsself, maybe it's time for a new damn cat...

    -1 Votes
  • Ni
    Nina May 30, 2009

    To, me too... first of all us animal owners, dogs, cats, etc, we pay alot of money for our companions. from purchasing to grooming, to immunizations, food, toys, insurance, and much more all becuase we truly care and love them as family members. we take our pets to get groomed by people like you as we assume that you like your job and that our pets are in good hands. first of all you sure complain alot for the type of work you do which is kinds scary for us pet owners to trust you already. who gives a damn if your back hurts, and all the crap you have to deal with yada yada yada... we pay what the company charges us, and just as the company expects us to pay our fees we expect you to do just what you went to school for. so I am uncertain what you mean by it is not worth the measly 9$ dollars??? complain for being underpaid if anything but not to the public. all you freaky pet parents??? that is everyone and you cannot tell me everyone is alike. most people just want what we pay for, and if for some reason a groomer cannot get certain things done than communications is a great thing. everyone has there good days and bad days at work, your no exception! so next time you go grooming pets keep in mind how you would want your pet taken care of regardless of a measly nine dollars. if money is an issue you should consider going back to school. also take into consideration not to speak about everyone, it is unprofessional calling people crazy in your message above. I appreciate all my groomers, yes it is not an easy job, but no job is. and also be happy in this economy that people like us take our pets to the groomers so that you can still carry on with your job.

    0 Votes
  • Su
    suzie Jun 13, 2009

    Dont ever take your dog to petsmart grooming! I had my foster dogs nails trimmed at my vets and he was very good about it. then I let petsmart trim them. what a huge mistake!!! ever since then no one can touch his nails! I dont know what those people did to him but he actually tried to snap at the tech and this is the sweetest dog. he must have felt very threatened and we never had trouble with him before. now I am going to have to have him anestheized just to trim his nails becasue of the idiots at petsmart.in between the time I had his nails trimmed and found out no one can touch his nails anymore, I had taken my gsd to petsmart for a nail trim. this time I got to see and I was appalled at how they manhandled her! from that alone I knew I would never bring another dog to petsmartt again, I see now why my poor foster will not let anyone near his nails now. these were a bunch of inexperienced kids who are clueless about handling a dog. I am furious about what has happened and will never shop at petmsart again for anything. please do not take your dogs there, who knows what can happen to them with the idiots that work there.

    1 Votes
  • Ch
    chick1515 Jun 14, 2009

    We took our two newfies to petsmart to get bathed and brushed out, making it very clear that we did not want them shaved. we were more than willing to pay whatever they charged as we know newfies are a lot of extra work. petsmart called saying that the fur behind the ears and by the butt were very matted and would need to be shaved. we gave the ok and again made it very clear those were the only places to be shaved. words can not describe the horror I felt when they brought our dogs out (mind you they made us pay up front before they brought the dogs out.) both of my newfies were shaved to their skin! not a buzz cut, but shaved. they both have patches bigger than a softball where there wasn't even any fur at all. all I could do was cry and cry and cry. I am not exaggerating when I say my dogs looked as though a 5 year old had shaved them. what part of do not shave my dogs=shave them to the skin??? I have had newfies for years and know they are a lot of work, hence I pay a lot of money so they get the proper care and grooming. if I wanted them shaved I could have done that at home. I assume when I pay someone to groom them they are in fact going to groom them, not take the lazy way out and shave them. after speaking to the vet I learned that now I have to keep my dogs out of the sun as they have no way to protect themselves from the sun. additionally I have to buy some sort of coats for them to wear to avoid sunburns, another one to insulate them when it gets cold, special blankets to sleep on, new collars as theis just fall off when they put their heads down, and the list goes on. not to mention that any experienced groomer knows not to shave a dog with an undercoat! a newfies hair regulates their body temp and now they have no way to cool off. they itch and scratch like crazy, have nick marks all over and are very sore. the 19 year old grooming supervisor offered to refund my money ($180.00) but could give me no suggestions as to how to go about making the proper accomidations for the vet reccomendations. do not take your animals to petsmart!!!

    0 Votes
  • Me
    *Me* Jun 16, 2009

    If youve been to petsmart... well us petsmart dog groomers have complaints about you customers as well. first off do not freakin rush us. peiod. and when your dog sucks # for everything then maybe you should invest in some training. do not stand in the window. of course your dog is going to get excited & act worse. you are an idiot for that!!! and if you want to complain about us quicking a nail then do it your damn self. its very hard to tell where that quick starts. and most importantly... if you are the one who wants a specific hair cut, do not send someone else to drop the dog off & to give us hair cutting directions. then you have the nerve to complain? once again your the idiot. last but not least. if your dog comes in pelted & matted then you should not own a dog. your a horrible owner. of course were going to shave the matts out. someones got to take care of your dog if its not you. so dont expect us to work miricles. and last but not least, accidents happen. we do not cut your pet on purpose!!! 98% of the time its from their horrible behavor. every minute is important to us, and you are not special, so dont come in late & think its okay

    -1 Votes
  • Do
    Doxiegirl Jul 02, 2009

    You sound so angry and upset that grooming may not be the job for you. you are wrong to try to defend an entire corporation such as petsmart as they would fire you and never defend you. my bad experiance with petsmart grooming was not my fault or my dogs fault but 100% their bad! they admitted that the groomer was very carless in cutting my dog not once but twice which needed a vet that they sent my dog too and paid the bill reflecting pain medication, stitches, and the follow-up care. my dog is very well trained and taken care of with never being matted in his life. the manager took full responsibility and disiplined the groomer admitting several mistakes that were made with my dog as well as petsmart management called me. I am sure petsmart groomers are given dogs to groom that are not trained and maybe matted as well but that is where a well trained and good groomer steps in. your bad language in your rant note tends to show everyone that you are immature and not petsmart management as you do not know how to carry yourself in buisness tone and they would not want you speaking on the their behalf of them or their company. my 11 year old daughter expresses herself better than can you can write. if I were a groomer I would read the complaints and take them for what they are and learn what I can from the customers and the experiances they have had. remember these people you are calling idiots are your customers and provide you with a job. the last thing is that this website has been created for customers to write about their bad experiances and document their complaints so if you are going to fight with everyone on this site you will be always lose "because this is a complaint board" if you want to make a positive comment that anyone will respect lose the "name calling" and swearing - try to act like a professional groomer and you will receive respect. relax!

    -1 Votes
  • St
    stdpoodle Jul 21, 2009

    I have standard poodles and I have had all groomed at the petsmart in danvers, mass. the groomers are moody and inexperienced. on more than one occasion I have explained to the groomer in very delicate words - do not shave my dogs! and many times I have picked up and guess what, they are shaved - almost to skin. yes, I get the excuse "the dogs are matted and really needed it" or "it is summer". not to mention the cuts and bleeding nails when they are done with them.in my opinion the groomers are lazy and not gentle with the animals they groom. so guess, what the price my be cheap but not worth my dogs shaking before they get in the door and the rat look they come out with. and my reply to the groomer who claims she has been pooped on and bite on several occasions, go into a different profession.

    -2 Votes
  • Ma
    ManagusPrime Aug 19, 2009
    This comment was posted by
    a verified customer
    Verified customer

    Well, the "dogs are matted" isn't an excuse, it's a reason. it's not fair to the dog nor the groomer to try and go through a painful dematting process when the owners aren't taking the time and effort to make sure the dog stays knot free in between groomings. when the coat gets knotted and matted together, then the only remedy is to shave it and start over, with the hopes that the owner will take the "do over" seriously, and start combing from day one. washing a matted dog and drying it will only make existing mats tighter. and if a dog is biting and fighting the whole process, which some dogs do regardless of how great the groomer is, then they aren't going to get a pretty nicely scissored trim. they're going to get what they can get, which is hopefully something functional at least. well behaved dogs get better haircuts. it's that simple.

    2 Votes
  • Ha
    HATING*PETSMART Aug 26, 2009

    I took my 3 yorkies to get groomed at the petsmart in uniontown, pa on july 29th. that was the worse mistake I ever made with my pets! the groom did a half # job on all 3, then called in the manager because I was asking her to go back over my dogs and make them even. then, this is the worse part, 2 weeks later, to be exact on august 15th, I noticed my oldest yorkie walking a bit odd. so I picked her up, and it turns out she had an anal gland abscess. on petsmart's website, it clearly states that anal gland cleaning is included in the packages, and they clearly didn't clean her anal glands. I now have a $300 vet bill, have already gone round and round with the manager of the store, and he has supposedly sent an email to his corporate office in phoenix. what is up with an email, should this be a personal matter, or at the least over the phone. not by freakin email. so it looks like i'll be going to see a consumer lawyer tomorrow. i'm sure i'm not the only one this has happened to, but hopefully I can get something done to change this in the future. this is pure crap. I used to bathe pets, and it takes about 15 seconds to "clean" the anal glands... why wasn't it done???

    -2 Votes
  • Ga
    gawon Aug 29, 2009

    Well I went wednesday August 26th to the petsmart in WinderBethlehem GA. The groomer was to do a Furminatior on my 6-8 month old lab mix rescue. They state that they started the process and she was startled by the "dryer" and jumped back. they thought that she had a small cut that needed stitches. They did take her to Banfield to get the stitches done. While she was at banfield the vet there found out that the tendons were cut on her back leg. My dog has now had to endure one night in a temp cast and then thursday she had to go for Nuro surgery in a town about 50 miles from my house. I had to ask my friends to take her for this trama as I could not take time off from work. My friends took her and the surgery went well as we can tell but will not know for 10-20 weeks. I am being told that there will be several trips back and forth at 50 miles each way just to see if the three tendons in the dogs legs will heal.
    For the time being we have to keep a very young lab puppy away from all water (labs are water dogs) NO running ... ahhh puppy ... NO jumping... again puppy... no stairs I live in a two story house and all the other NO's just becaus of a crate that I have seen and could be a torture device for anyone. The crates have a 3/16 inch piece of sharp cut stainless that the groomers must lift to open the door. This is what cut the tendons on my dog and even the banfield vet said as much.
    I went today Saturday to take a photo of this stainless piece and was told that I could not go back in the Kennel station any more untill Corp contacted me. This all happend Wednesday it is now Saturday and not a WORD from Corp. I will keep posting on thias PetSmart is a huge company the says they care for your pet but I think not right now.

    -1 Votes
  • Ra
    raisingk.9 Sep 03, 2009

    Reading these complaints i'd like to say be afraid be very afraid. dont take your pets to petsmart!!
    They are poorly trained, no nothing of handling animals properly and are butchers when it comes to cutting hair. how do I know, I started at petsmart with the promise of specialized training to teach me to groom, what did I get? I bathed for them for 8 months, then they sent me to "school". I use the term loosely because their idea of school is sending their trainee's to another petsmart to be trained by a "salon manager" who knows little to nothing because she went through the same stupid program. the women who was supposed to "make me a groomer" stated she would show us how to use a dematting tool but didn't recommend it she was nervous herself to use it. she had no grooming background other than the completely useless program she had gone through and now she dared teach?? I quit after the month long "school" and was classically trained by a master groomer, hand in hand for a year. I now fix petsmarts mistakes. just 2 days ago I had a little yorkie in my shop that had half... thats right half... its ear cut off by a petsmart accredited stylist. when you walk through petsmarts stores you hear over the speakers..." accredited stylist, accredited dog trainers (the trainers are no better then the groomers btw)... accredited by who you ask... by petsmart thats who. be afraid be very afraid.

    -2 Votes
  • While I do agree with some of you, not every groomer in every petsmart sucks and is "an idiot" I just completed their "school" at the end of august, and like the person before me stated, it is a joke, 4 weeks and I did about 8 shaves, and half a face and now they throw me into the salon and pressure me to do more dogs then I can manage, the most I have done is 4 in an 8 hour day, while that may not seem like a lot, when you have untrained, un-neutered aggressive dogs it becomes very difficult to get done. petsmart as a company is money hungry and if the salon doesn't meet their quota everybody has to hear it, so we are forced to ask you to add our top dog package and our furminator because it makes the company more money. I try to be calm with the dogs and speak nicely to them, but sometimes nothing helps and you get fursterated, and as much as you love your puppy and want them to look perfect (and we would love if every dog we did looked perfect too), it's not always possible, when you are shaving a dog that is hopping around it is very very hard not to make it look choppy, all it takes is one little jump and the clipper goes too deep and cuts the hair too short and there is unfortunately very little we can do to fix it, sometimes at the end of the day you are physically and mentally exhausted, there are days (like today) when the dog just looks horrible and you can't calm the dog to fix it, when I had finally given up and called (1:00) the owner (who had apparently left her phone home and didn't come back until 3 which is when I was supposed to leave) she was understandingly disappointed with the groom and offered to try to hold her shih-tzu so I could attempt to do the face (I wasn't even able to touch his face without him trying to bite me) I agreed and was able to get a good amount shaved off, it was no where near an even decent job, but her dog started trying to bite her, so she decided that it was good enough (thankfully because I was really tired from being up at 5am lol) I strongly suggested that she get her boy neutered, and she said she wasn't aware that not having it dog could cause excess aggression and she seemed like she was really open to getting it done... I know i'm rambling on a bit (I do that when i'm tired) but please don't state that we are all idiots at petsmart, because I really do care about all the dogs I groom and treat them as I would my own, but even the bests groomers have bad days, and some dogs are just beyond the groomers training, petsmart really should spend more money, time and effort in proper training for bathers and groomers (don't get me started on our new bather, total air head) it would really be a good investment on their part

    1 Votes
  • Sa
    Samantha1218 Oct 19, 2009

    I have read some of everyone comments and let me tell everyone i used to work for petsmart. All the people in there know how to wash the animals. And if they have a problem and they cant wash your animal for whatever reason they are suppose to call you and have you pick them up. And my boyfriend brought his dog and the dog was there for 6hours. He never took him back again. If u want you want your animal treated right go to a little grooming place don't go to the pet stores. Or even do it your self that's what we do. We even trim our dog its cheaper and that way the dog doesn't get stressed out. The most important thing is to know the place and the people that are grooming your animals. Because there are a lot of people out there who don't care about your animal or anyone else's.

    0 Votes
  • Wo
    wood.m Nov 20, 2009

    I have come to hate petsmart!!! my first bad encounter was with dog training. my second was with dog grooming and the last was handing a coupon to the cashier for money off on a product that they never took off!

    But let me tell you about my dog grooming experience. first of all, when I called to set up an appointment, I was quoted a price. I told them this was her first cut and they told me to bring in her records, etc. I did. when we got to her appointment, I told them I had a coupon for $10 off. when I picked her up, the price was jacked up $10 so I ended up paying the full price regardless of the coupon.

    Now for the terrible job they did. I have a miniture schnauser that I rescued. they cut both her ears (a good 1/2 inch into the skin) and after a week since the grooming, they continue to bleed. we are using a spray anticeptic from the vet to help her. furthermore, her hair was all choppy and she looks like a cartoon dog. I could have done a better job! I will never go back to petsmart.

    -1 Votes
  • Ps
    psgroomer Dec 27, 2009

    It really bothers me that everytime I read a petsmart review it is mainly negative. I know the salon that I work at has many experienced groomers. They have been doing it for years. I've also been told that private groom shops tend to be worse as they will do "whatever" it takes to get the job done, such as two people laying across a dog and holding it down to do nails. Now that would be traumatic. Petsmart has a lot of policies and procedures in place that are meant to protect dog and groomer. But really it is up to the people who work there to uphold them. I went through the "school" but apparently I got lucky as the manager at my training store had been grooming 20 plus years and had her own shop. A lot of groomers go to petsmart just so they don't have to deal with all the bs of owning there own store. I know everyone talks about how groomers don't know what they are doing, but everyone starts out somewhere. There are many complaints about shave downs, but what we do is keep the mats to show the owner when they pick up. You can't argue when there is a solid mass of hair. It honestly makes me sad that so many people have bad experiences. I guess I just work at a better store.

    2 Votes
  • Mi
    Micelle Dec 28, 2009

    I disagree with that no one showed me my dogs mats solid mass of hair, the girl who did my dog just shaved her has she was untrained and a butcher of animals has her nails where bleeding has well. I take my dog now to a private groom shop has I did in england before I came to canada and she was all ways cut right and treated right never shaved till I came to canada and petsmart, to say you have always been told that private groom shops are worse you dont really know who informed you of this the worse groomers ever petsmart. you should know want your talking about before you write comments about anything why dont you do yourself justice if you want to be good at your job and really like animals leave petsmart and go to a good groomers and someone that knows what their doing, not a company thats in it for the money while poeple are silly enough to still go.

    -2 Votes
  • Ig
    igroompetsmartwrists Jan 30, 2010

    I groom for petsmart. it is not a good place to work or have your pets groomed unless a. you know your groomer and they have alot of experience (3years+) b. you wish to age early and die young. it does not matter if your groomer is from haircuttery petco or some beverly hills shop cutting celebrity dogs. if you don't know your groomer you are playing russian roulette with your pet. every time you make an appointment I urge people to ask how long your groomer has been working for petsmart as a groomer. petsmart don't care about your pets they are just sales. they send us figures we have to meet a quota and those manager are more then egar to bend the policies and procedures if they can make that quota. groomers care about your pets thats why we stay at this incompitent place. we have no receptionist or support so you will walk into many stressed out salons. the training is like listed in the previous post. your sent to another store to learn nothing then expected to keep up with the pros in comissions. yes we work on comissions so when you get your money back petsmart don't care they just take it from our pay checks. we do get 'crazy customers' like any business (ex one lady used to come in the store yelling masterbation and watch the fish - she is literally crazy) it happens. any complaints reflect on poor management of the entire company. they just don't care who works for them as long as they produce sales or fill a spot.

    2 Votes
  • Lb
    lbcoopman Feb 18, 2010

    I guess maybe the groomers in tx. are different. I have used them for a number of years. my pom and my teacup yorkie are both done regularly at petsmart. my pom gets the standard pom cut and the yokie gets the teddy bear and they have always done excellent work. I pay the express fee so that they are done straight through and not kennelled due to their age. (worth the extra for an animal that may get stressed also)

    2 Votes
  • Jo
    johnny 1 time Feb 24, 2010

    I had a cocker groomed at petsmart cedar park, texas the grommer "the manager" burned him on his scrotum. the dog was being boarded at petsmartt so she placed him back in the boarding and did not take him over to the vet. I eas not informed after him being there for three more days. I can't understand how she could just let him suffer. if I was the store manager she would not have a job. she woman should not be allowed to work as a groomer!

    -1 Votes
  • Mi
    Miss...Understood Mar 18, 2010

    After reading some of these comments, some of the good and some of the bad, I can say this; 97% of you who wrote something need to learn how to spell!!! it does ask you to "please check text spelling before submitting a comment," so do it for everyone's sake!
    Now, as great as it is that you are taking care of your animal companions and 'treating' them, try to understand this simple concept, it happened!!! there is absolutely nothing you can do about it now!!! if you are so dissatisfied with your experience; why rant and rave about it? petsmart is quite a large corporation, so a few sites that 'dis' the company, will do nothing to stop it! more than likely, it won't even put any sort of a 'ding/dent' in the income the company will inevitably bring forth.
    For those of you who decided to, generalize your experience, and say that all groomer's are bad... you should really re-think your words. not every person is the same, or does even remotely the same thing!!! dog's can behave badly! especially if they have had no training, have been denied a spay/neuter by the owner, or more so; when the owner stands right at the window for 'observational' purposes! some of the things customers do; do not help!!! I am with those groomers, that commented, on that subject!!!
    Do not get me wrong, I would never condone behavior or acts that could possibly endanger an animals life... like cutting too deep, leaving huge gashes on an ear or loose skin, or shaving dogs completely that should not ever be shaved to the skin. and then the company not even offering to help financially should the animals need arise for a 'vet check' from their mistake... but y'all need to take a 'chill pill'! please!!! and maybe you should truly think about what your animal needs. if they need a groom; do some research, ask yourself questions... "formal or informal"? (i.e. actual grooming facility, or generic facility), cost? (if you are a money conscious human), what all do they need with the groom? (if they only need a nail trim or an ear cleaning, why not take the animal to your veterinarian? it's considered a 'safe' place to your animal, because they should have already met the people that will be handling them!!! something important to remember: an animal is much more relaxed if it "knows" its surroundings [people and/or place])... etc.
    Most of the time it falls onto the owner as 'their responsibility' when something goes wrong. it depends on situation and circumstance, of course! I am a va, working on my vt degree... so I know what I am talking about, grooming or not!!! I know some of the things that happen 'behind closed doors, ' and it is not as bad, most of the time, as y'all are making it out to be. as a future reference/thought, to those who have had something happen or even those who have not had anything happen, I would like to take this chance to remind everyone of an old adage you have probably heard before... "if you want something done 'right, ' you have to do it yourself!!!" take an initiative! and do everything you can for your companions, either yourself or maybe letting someone else do it as a 'treat' for your animals! in the end it is up to you, the owner!!!

    0 Votes

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