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PetSmart Customer Care Service

PetSmart, Inc.

19601 N. 27th Avenue
Phoenix
Arizona
United States - 85027

Customer Support Phone Numbers

Toll-free:
1 888 839 9638 21 14
1 866 738 7375 1 1
1 855 537 0295 0 1
Phone:
+1 321 309 9065 4 3
 

PetSmart Complaints & Reviews

Petsmart / dog dies while getting groomed

Me
Melissa Weinstein on Jan 12, 2018
A recent article is out of a woman's dog dying within 45 minutes of being dropped off at the petsmart in flemington, nj for grooming. The woman got a phone call saying there was a medical emergency and her dog was at the vet. When she got to the vet, they informed her the dog was already...

Petsmart / offensive language and extremely poor customer service

Pe
petsmart sucks on Dec 23, 2017
been a petsmart customer for almost 20 years and have had the minimum of customer service and problematic dealings with your organization while meeting the needs of my animals over the years. Although the company Banfield shares your building premises, I now understand why they...

Petsmart / online order

An
Angie Roberts Hicks on Dec 19, 2017
placed an order this morning for an in store pick up in Hickory, nc. When the order completed it said that I should pick up my order in Tucker, GA. I immediately called the customer service # found online. The first time I called, the lady told me that she couldn't help me, to hand up and...

Petsmart / grooming services

Co
courtsy003 on Dec 15, 2017
I have been taking my dog to the grooming center here(Richmond, TX- Bella Terra) for 3 years and have never had a problem. On 12/2 I brought my dog in at 7am to be groomed. I NEVER received a phone call that he was done, much less a call that he was "hard to handle.' When I came to pick...

Petsmart / puerto rico stores

Qu
queenbeedat222 on Dec 8, 2017
I live in Cabo Rojo, Puerto Rico and shop St the Mayaguez store #2354. I, and nearly a dozen customers who I encounter in my half hour in the store yesterday, are extremely upset that the store did not have any Friskies nor Great Choice (your own brand) of wet cat food on the shelves. Not...

Petsmart / animal welfare

Ry
Ryder Cone on Dec 3, 2017
At a pet store, you know that the animals are not being treated amazingly but PetSmart is horrendous. Several of the Guinea Pigs had eye problems and were lethargic, the chameleon had a dry cage when the humidity should always be pretty high and the cats were fighting, even drawing blood...

Petsmart / check out register

Ka
Karen de Lopez on Nov 24, 2017
I boarded my 2 dogs on Friday, 11/24/17 at Store #0717 in Kentwood, Michigan. The woman at the Petsmart Hotel is wonderful. She knows my 2 dogs and their temperament (I have a 15 year old Boston and an 8 month old rescue) while I haven't been in for over a month. On the way out the door I...

Petsmart / available stock advertised for black friday

Ha
HarperRay on Nov 24, 2017
Today, 11/24/17, I went out at 5:30 am in 25 degree weather to wait outside at the PetSmart in Harrisburg, PA. I was 4th in line and prepared with where I needed to go to purchase bags of the BOGO Grain Free Authority cat food that my cat can eat as she's allergic to both grains and...

Petsmart / exit bath

Mo
momo123 on Nov 23, 2017
I have brought my dog called Momo to petsmart in Diamond Bar California for boarding from November 19th to November 22nd in the year 2017. Momo is a 12 years old pug. When I check Momo in, I have instructed petsmart's staff that I'll pick Momo up in the evening on November 22nd and I...

Petsmart / petsmart

Ti
Tila 768 on Nov 22, 2017
I brought my puppy in to have her bath the first time all they asked was does she have her rabie shots said no she is only a puppy then when i want in for her 2 nd bath in a month they said does she have her rabie shots said no because she less then 5 months they argued with me saying that...

Petsmart / petsmart #1780

Ca
Cassie G on Nov 21, 2017
This is the WORST Petsmart store in the franchise. This manager INSISITS on putting dog supplies and food in the cat area. Its VERY clear that this store prefers dogs to cats and I do not appreciate, while shopping for cat supplies and food, to have to sift through all the dog materials in...

Petsmart / Simply terrible

El
Elizabeth Hurley on Nov 13, 2017
I will never forget my first (and the last one) experience with PetSmart. I ordered several items, confirmed via email. Everything as usual. A couple of days later they sent me an email with a sad information saying that they canceled my order. No explanations were provided. Just canceled. Of...

Petsmart / grooming tech for cats

Ni
Nina19 on Nov 10, 2017
This morning I had a scheduled appointment at 7am with a heavier set woman at the new PetSmart off Santa Fe drive and Oxford here in Englewood/Littleton CO. Last February or March I adopted two wonderful cats from the PetSmart off Colorado and Mexico. I was given a paper stating the cat...

Petsmart / yelling in the store

Er
Ericsmall87 on Nov 5, 2017
I arrived at the PetSmart on slide road in Lubbock Texas early in the morning on 11-2. I enter the building and see a man standing on a ladder screaming and cursing at other employees. Is this how PetSmart treats their employees? Most of the workers seemed un-phased by his behavior, so...

Petsmart / jessica cornell

As
Ashley757 on Nov 3, 2017
Jessica Cornell from Helena Montana was very rude to one of the other associates today when I came in to buy a hamster. At first I was told the hamster was going to be put up for adoption because his toe was bit off. Then when I went in to the store to see if he was ready to come home, the...

Petsmart / customer service

Da
Danielle Byler on Nov 3, 2017
I had called in to check up on a recently placed application, and the store location this application and incident occurred was at 2925 Lancaster Dr NE Salem OR, 97305 around 2:30 pm on November 3rd, 2017. Now, I've been a manager myself, therefore know we work hard to maintain a positive...

Petsmart / customer service

Pi
Pink Roses on Nov 3, 2017
I went to PetSmart (Leominster, MA 01453) on Wednesday November 1, 2017 around 8:00 p.m. to return a 16.5 lb. bag or Purina One (chicken and rice) dog food on account that my 3 Chihuahuas can no longer eat this food - they have to be on a natural organic diet because 2 of my Chihuahuas got...

Petsmart / managers at petsmart

Be
Bella_Bean on Nov 2, 2017
PetSmart gives a vibe of comfort and warmth as we pet parents are shopping for our fur babies at home. I have had many encounters whether it be with over the phone services or walking into the store in person. Ive been on hold for the longest time and 3x at that with a person named mike...

Petsmart / inadequate grooming service for pets

Ja
Jamie Padilla on Oct 22, 2017
WE WILL NEVER COME BACK AT PETSMART GROOMING!! This is the first time we've tried to avail of their grooming services and it was horrible. When we got home one of our dogs was acting weird. He’s like very tired, he stays in one place, he doesn’t move and he is just staring. He’s like traumatized. He...

Petsmart / product /guppies /fish/ service from employee.

Sh
sh mcclain on Oct 18, 2017
GoodEvening, My husband visit the Petsmart to purchase some guppies for our fish tank, Their was a young lady who waited on him he ask for male and female guppies fish .the young lady informed him that their was no such thing as male and femalle guppiies . My husband got into an shouting...

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