Having problems with PetSmart?

File a complaint and get it resolved. It’s quick, effective and absolutely free!
Proudly resolving consumer concerns since 2004

PetSmart Customer Service Contacts

19601 N. 27th Avenue
Phoenix, Arizona
United States - 85027

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with PetSmart Customer Service. Initial PetSmart complaints should be directed to their team directly. You can find contact details for PetSmart above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about PetSmart. Discuss the issues you have had with PetSmart and work with their customer service team to find a resolution.

PetSmart Complaints & Reviews

Mar 04, 2021

PetSmart — Animal abuse by grooming salon employee

I typically take my dog Bishop in for a nail grind only at 14137 Rivergate Pkwy, Charlotte, NC 28273...

Feb 11, 2021

PetSmart — Grooming

To whom it may concern. I am writing this letter due the complaint I wish to address. Until January of 2021...

Feb 02, 2021

PetSmart — Online order

I placed an order on Saturday last. I tried to get an update but your system could not find my order. Then I...

Ottawa
Dec 07, 2020

PetSmart — Lying about product on sale

I went into Petsmart in Orem UT. Saw a fish tank on sale. It was 125 gallon tank for 469.00 and stated it wa...

Nov 22, 2020

PetSmart — Unethical behaviour

I had an incident today (11/22/2020) with a PetSmart worker. My dog was a little anxious around her and she...

We are here to help

  • 16 years' experience in successful complaint resolution
  • Each complaint is handled individually by highly qualified experts
  • Honest and unbiased reviews
  • Last but not least, all our services are absolutely free
Nov 17, 2020

PetSmart — Fish department

Unfortunately, Petsmart is the closest pet store to me still being an hour and a half away or I would have...

Sep 29, 2020

PetSmart — Hotel

If I could give them a negative 5 I would. I have never been so disappointed with a company as I am with...

Sep 22, 2020

PetSmart — Manager (Judy) - unacceptable & inappropriate behavior

Sunday 09/20/20 at approx 6:00pm I went to PetSmart to exchange a 17lb bag of Royal Canin Digestive Care dry...

PetSmartGrooming

Petsmart in Springfield PA booking number [protected]. Took my kids Dogs on 08/16/2020 for a full service grooming. My daughter's dog seemed to have gotten nipped in the nose but I was not informed. Her receipt said she did very well. It got worst as the night progressed and she eventually started bleeding.

Grooming
Grooming
Grooming
Grooming

Add your opinion

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    Jul 30, 2020

    PetSmart — Discrimination and harassment

    At Pet smart store #0376 120 31st Avenue Puyallup, WA 98374. On July 26, 2020 at 11:40am I went birthday...

    Jul 22, 2020

    PetSmart — My pet was scheduled for grooming on Sunday 7/19/20

    On Sunday 7/19/20 my pet Maverick was scheduled from a bath & groom at 8:00 am on Airline hwy Baton...

    PetSmartEmployees not being protected during Covid-19

    I recently brought my animals to Banfield Hospital in Norwalk, Connecticut. Although Banfield employees were fully protected, when I went to buy a few items, I couldn't help but notice that the two young men working were not supplied with: masks, gloves, hand sanitizer or distance at the cash register. Everyone is suppose to self monitor your business. Providing crucial protection for your employees should be pandamont. Make a change.

    Ronnie Tella
    [protected]@aol.com

    Add your opinion

      By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

      • Ja
        Jane Doe7 Apr 18, 2020

        Please contact me asap. I live in littleton and I was abused by the manager and cashier BECAUSE I was wearing PPE back in mid March. This manager has abused other customers from reviews and corporate has been ignoring us. Id like to get the 5 of us together and demand corporate remove this manager as well as clean up their act. I cannot set foot in that store again due to the humiliating way the manager Frieda and the cashier Nancy treated me. Heidi [protected]

        0 Votes
      Mar 09, 2020

      PetSmart — Adopting a cat/discrimination per race

      I was adopting an animal and Bill (Management) treated me and my fiancé with sooo much disrespect and...

      Feb 05, 2020

      PetSmart — fish department

      Hello, As of today I will never ever set foot in this or any other PetSmart stores for any of my pets based...

      Jan 29, 2020

      PetSmart Potomac Yards — boarding

      I boarded my dog at the Potomac Yards location in Alexandria, VA due to out of the country travel plan...

      Jan 28, 2020

      PetSmart — store #1233 animal care

      Chinchillas are not being treated the way they should be. In fact they are being taking care off . but the...

      Jan 28, 2020

      PetSmart — animal care

      This store has 3 chinchillas living in insufficient conditions. Their bedding is of a brown paper and not...

      Jan 27, 2020

      PetSmart — grooming services

      Erin (and I don't know her last name but will find out) is abusing animals. Do not take your pet there...

      Jan 23, 2020

      PetSmart — grooming and attitude!

      I took my dog to PetSmart Saturday and told them that she had a few knots that needed to be shaved or cut out...

      Jan 17, 2020

      PetSmart — pet grooming

      01/17/2020 When I asked for grooming for my basset hound, there was one customer picking up and two people...

      IN THE NEWS

      Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
      If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
      One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
      A consumer site aimed at exposing unethical companies and business practices.
      ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
      You'll definitely get some directions on how customer service can best solve your problem.
      Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.