Complaints & Reviews

Employees not being protected during Covid-19

I recently brought my animals to Banfield Hospital in Norwalk, Connecticut. Although Banfield employees were fully protected, when I went to buy a few items, I couldn't help but notice that the two young men working were not supplied with: masks, gloves, hand sanitizer or distance at the cash register. Everyone is suppose to self monitor your business. Providing crucial protection for your employees should be pandamont. Make a change.

Ronnie Tella

  • Ja
    Jane Doe7 Apr 18, 2020

    Please contact me asap. I live in littleton and I was abused by the manager and cashier BECAUSE I was wearing PPE back in mid March. This manager has abused other customers from reviews and corporate has been ignoring us. Id like to get the 5 of us together and demand corporate remove this manager as well as clean up their act. I cannot set foot in that store again due to the humiliating way the manager Frieda and the cashier Nancy treated me. Heidi 408-646-9955

    0 Votes

Adopting a cat/discrimination per race

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store #1233 animal care

Chinchillas are not being treated the way they should be. In fact they are being taking care off . but the...


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animal care

This store has 3 chinchillas living in insufficient conditions. Their bedding is of a brown paper and not...


grooming services

Erin (and I don't know her last name but will find out) is abusing animals. Do not take your pet there...

grooming and attitude!

I took my dog to PetSmart Saturday and told them that she had a few knots that needed to be shaved or cut out...

pet grooming

01/17/2020 When I asked for grooming for my basset hound, there was one customer picking up and two people...

employment application

Their application is very invasive and I have concerns about their confidentiality agreement. Here is an...


My mother passed away I went to petsmart to get a refund on the doggie training they ran my card but I have...

groomer at hamburg and brandon crossing locations

I took my [censored]zu 6 year old to the hamburg location to get groomed 3 months ago. The next day he was unable to walk. After several vet appointments and meds and xrays. The vet stated that while being groomed they hurt his back area and legs. He was on several meds and muscle relaxers. A month later I needed my toy poodle groomed and took him to the Brandon Crossing locations. It took three days and the groomer stated my dog was to nervous to continue. The last day of his appointment he acted very strange and scared when he got home. He cried anytime somone came close. I took him to the vet and they stated that the groomer strained his neck. He is still on several meds.

online order of gift cards.

Purchased two $50.00 gift cards on Dec. 13th (2019) thinking surely that would be soon enough to receive them before Christmas. On the 20th I still had not received them or confirmation they had even shipped.

Contacted PetSmart...was told they had shipped on the 14th but that no tracking was available at that time. A couple of days later I get an Email stating they had shipped on the 20th. What...! What happened to them supposedly being shipped on the 14th?

So now Christmas has come and I don't have the gift cards I had intended to give to my Daughter, who home from Denver to be with us. Last year it took 9 days to get my order, figured that was just a fluke, but should have learned my lesson then.

Order # 59QDU3WNBMUE

animal cruelty

Leaving reptiles to die and killing them is unacceptable. I won't be shopping at Petsmart anymore. Petsmart deserves to be boycotted for their cruel and negligent treatment. Any company that profits from purchases made by people who love and care for animals should be ashamed of letting animals in its care die at all, much less in these horrific circumstances.
Petsmart should not sell any animals under any circumstances. They and their employees are clearly not capable of caring for any living creatures!

online service and orders

I tried to process a Black Friday order online with PetSmart. It wouldn't go through on their website. I contacted them to report the problem. However, the discounts were over. They offered me 10% discount on my next order. That is nothing on what I was going to save. They wouldn't even honor the Black Friday prices. I'm not happy with the customer service I received from there. They didn't seem like they cared. They just lost a loyal customer.


Our puppy went for grooming, not properly cleaned and bathed. Once we brought him home, we noted blood coming...


dog training

Paid for a six-week Beginner training course Wednesday evenings at 6pm. First week: there were eight dog...

West Hazleton Retail Stores

dog bath with anal shave

My Yorkie has an appointment with Haydeen the groomer. I get to Pet Smart the groomer left the room and then...



I took my great dane in this morning to get nails trimmed and a bath. The lady checked him out took jim back and I left. I got a call 45 minutes later that they couldnt give him a bath due to a laceration on his right front leg. He didnt have the laceration when I left him and was still bleeding when I got back to pick him up. I believe your employee hit him with nail clippers. I had to take him to the vet and he had to get staples to close the wound. Of course your employee denies any wrong doing. Now I have a vet bill.


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