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PetSmart Complaints & Reviews

Petsmart / customer service

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Donny D. on Oct 17, 2018

On October 17th, 2018, I went to petsmart on Poplar Avenue in Memphis Tn, to look for supplies for my new puppy. When I entered the store, the clerk at the register never acknowledged my presence because they were to busy on their cell phone. I walked around the entire store shopping for...

Pets Mart / customer service - horrific

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IHatePetsMart on Oct 15, 2018

I went there this evening to the Pets Smart in Taylorsville and the young clerk in training forgot to put my puppy training pads in the cart, instead he placed them directly behind him, out of my reach, and even asked if I wanted them in a bag. I said no, cart is fine. Well he forgot to...

Petsmart / grooming

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Chica123 on Oct 13, 2018

I was at pet smart grooming salon on Innis rd in Orleans Ontario on Sunday October 7th 2018 my 5 month old border collie had an appointment for 12:30 for bath and blow dry. I walked in at 12:28 exactly when I first walked in I was treated so poorly I almost felt like I was abusing my dog...

Petsmart / live superworms

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T Beck on Oct 10, 2018

I buy superworms for my reptile fairly often. Each feeding, he only eats 5 or 6. I was buying 50 count containers and started noticing that I was running out way quicker than I should considering the amount eaten every time. I continued to purchase the superworms from PetSmart, but started...

Petsmart / petsmart in milpitas run by a rude manager

Ca
Cartier on Oct 9, 2018

I had a terrible shoppping experience with a store manager (Julie) and her cashier on October 5th around 8:40pm (Friday)at Petsmart in Milpitas, CA. No greeting and no self introduction from the manager. The situation was my husband trying to return a dog cone to the cashier and the...

Petsmart / fleas-grooming salon

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17rinnie on Oct 9, 2018

I had my dog groomed on Sat. Oct. 6th. When I picked her up, she was covered in fleas. My dog is treated with Sentinel. Which does not kill adult fleas. Which means it stops the life cycle. Yet, she can still pick up an adult flea. It is possible that she could have picked up one flea...

Petsmart / maggots

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MarilynJ on Oct 4, 2018

At the beginning of July 2018, I purchased a bag of Purina Bella dog food "natural bites." When I got home, I noticed flaky like pieces (looked almost like dried skin pieces) in the food but thought nothing of it as I thought it might be part of the chicken. Well, a few days later my...

Petsmart / grooming salon

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Teresita Boza-Fernandez on Oct 3, 2018

I had booked an appointment for our 1 year old Goldendoodle to be groomed today., where he is usually groomed at the 14025 SW 88th St Miami, FL, 33186. I booked the appt online and requested grooming ONLY, which included: Oxygen-infused bath with shampoo & blow dry 15-minute brushing Haircut ...

Petsmart / grooming

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Upset with groomers on Oct 1, 2018

I am so annoyed right now. I have been getting my dogs groomed at the petsmart on wheatland in duncanville for years and this is the 1st time I had to take my dog out of there before he had his service. 1st the receptionist was rude beyond anything I have ever witnessed. She kept insisting...

Petsmart / dog bite

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Nicole Nery on Sep 24, 2018

Hello, Im writing to request the groomers records on a Dog that bit my leg in a check out line August 23 2018, at the petsmart in cambridge ontario, on hespeler rd, I would like to have the dogs information and history for my own records, the dogs name is Moose and the owners name i...

Petsmart / fresh step cat litter (35 lb. bag)

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John Carl M on Sep 23, 2018

On August 14, 2018, I purchased two bags of this litter at your Rowlett, Texas Petsmart location. As I walked out of the store, I noticed the charge per bag was $15.99. I loaded my litter in my car then returned to the store and viewed the price sticker where the product was stored and...

Petsmart / moorestown nj 0574 legal beagle

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Legal Beagle Team on Sep 23, 2018

Within a week a motion will be filed on behalf of those bullied employees and managers that were bullied out of their jobs and careers by the Legal Beagle team. A failure of compliance by one Mrs. Angel James and one Mr. L'erin Gaines is the result of this legal matter with the court...

Pet Smart Store / employee rudeness not doing her job while we waited in line for 30 min

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Deborah cook on Sep 20, 2018

Pet smart store#0146 (cashier #637933) Holly.. enter store at 1045am did our shopping and got in line she was ringing up a gentleman so we waited for at least ten minutes for her to turn around and told us to go to check stand 2 so we said OK somebody would be there in a min OK she wa...

Petsmart / dog grooming gone bad

Li
Linal77 on Sep 20, 2018

Today, I took our German Shepard dog to get groomed at our usual location where we has been going to get groomed for the past three years. the Associate filled out the paper work as usual and asked me " is there is anything we need to know about the dog so I can make the groomer aware of...

Pet Smart / workers

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Seanna Suarez on Sep 13, 2018

I will try to keep this as short as possible recently we found a litter of baby squirrels my husband went to PetSmart one of your employees gave him his information and told us to bottle feed them we did and we basically drown the poor little babies and my children had to watch them die a...

Petsmart / grooming services

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Jennifer Taylor , MBA on Sep 11, 2018

I took my 5lb peekapoo to be groomed at the Southside Blvd location in Jacksonville 8801 Southside Blvd, Jacksonville, FL 32256 Phone: (904) 519-8878. When I got there I felt the tension in the air and the 2 dogs roaming around unattended. I got a call that my 5 month old was ready. When I...

Petsmart / grooming

Ga
Gayles on Sep 11, 2018

June my dog PJ fell off the grooming table, he fracture his back leg, it took bandied a month to find what was wrong, they referred me to vca hospital I took the xray and they gave me a invoice on how much it would cost it to petsmart July it now Sept. They keep telling me its in the...

Petsmart / grooming services

La
Laurathe1 on Sep 10, 2018

I have taken my pup to Petsmart for 8 months with no issue until yesterday. As I got there to pick her up, she was waiting by the check in. I couldn't see her clearly as they asked if she had a red spot by her ear. I told them she does get a little red from anxiety. I had to go pay so my...

Petsmart Hotel / boarding my dog

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Gin567 on Sep 8, 2018

I have boarded my dog for the past three years, petsmart, 641 baltimore pike, springfield pa. This year my dog niko, upon picking him up after my vacation 8/30/18. My niko was sick vomiting, diarrhea and had a red rash on his testicle. I went back to hotel and spoke to donna. She asked if...

The Groomery , 106 Maple Ave Oak Park IL 60301 / grooming

Ca
Casper05 on Sep 5, 2018

This was the second time I used the groomer and I will advise anyone to stay away because they fill it's acceptable to injure you pet and send them home for you to take care of the injury and potentially create further health problems. I took my Shih Poo in for grooming on 8/31 last...