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PetSmart Customer Service Contacts

19601 N. 27th Avenue
Phoenix, Arizona
United States - 85027

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Use this comments board to leave complaints and reviews about PetSmart. Discuss the issues you have had with PetSmart and work with their customer service team to find a resolution.

PetSmart Complaints & Reviews

Mar 04, 2021

PetSmart — Animal abuse by grooming salon employee

I typically take my dog Bishop in for a nail grind only at 14137 Rivergate Pkwy, Charlotte, NC 28273...

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Feb 11, 2021

PetSmart — Grooming

To whom it may concern. I am writing this letter due the complaint I wish to address. Until January of 2021...

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Feb 02, 2021

PetSmart — Online order

I placed an order on Saturday last. I tried to get an update but your system could not find my order. Then I...

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Ottawa
Dec 07, 2020

PetSmart — Lying about product on sale

I went into Petsmart in Orem UT. Saw a fish tank on sale. It was 125 gallon tank for 469.00 and stated it wa...

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Nov 22, 2020

PetSmart — Unethical behaviour

I had an incident today (11/22/2020) with a PetSmart worker. My dog was a little anxious around her and she...

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Nov 17, 2020

PetSmart — Fish department

Unfortunately, Petsmart is the closest pet store to me still being an hour and a half away or I would have...

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Sep 29, 2020

PetSmart — Hotel

If I could give them a negative 5 I would. I have never been so disappointed with a company as I am with...

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Sep 22, 2020

PetSmart — Manager (Judy) - unacceptable & inappropriate behavior

Sunday 09/20/20 at approx 6:00pm I went to PetSmart to exchange a 17lb bag of Royal Canin Digestive Care dry...

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PetSmart — Grooming

Petsmart in Springfield PA booking number [protected]. Took my kids Dogs on 08/16/2020 for a full service grooming. My daughter's dog seemed to have gotten nipped in the nose but I was not informed. Her receipt said she did very well. It got worst as the night progressed and she eventually started bleeding.

Grooming
Grooming
Grooming
Grooming

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    Jul 30, 2020

    PetSmart — Discrimination and harassment

    At Pet smart store #0376 120 31st Avenue Puyallup, WA 98374. On July 26, 2020 at 11:40am I went birthday...

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    Jul 22, 2020

    PetSmart — My pet was scheduled for grooming on Sunday 7/19/20

    On Sunday 7/19/20 my pet Maverick was scheduled from a bath & groom at 8:00 am on Airline hwy Baton...

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    PetSmart — Employees not being protected during Covid-19

    I recently brought my animals to Banfield Hospital in Norwalk, Connecticut. Although Banfield employees were fully protected, when I went to buy a few items, I couldn't help but notice that the two young men working were not supplied with: masks, gloves, hand sanitizer or distance at the cash register. Everyone is suppose to self monitor your business. Providing crucial protection for your employees should be pandamont. Make a change.

    Ronnie Tella
    [protected]@aol.com

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      • Ja
        Jane Doe7 Apr 18, 2020

        Please contact me asap. I live in littleton and I was abused by the manager and cashier BECAUSE I was wearing PPE back in mid March. This manager has abused other customers from reviews and corporate has been ignoring us. Id like to get the 5 of us together and demand corporate remove this manager as well as clean up their act. I cannot set foot in that store again due to the humiliating way the manager Frieda and the cashier Nancy treated me. Heidi [protected]

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      Mar 09, 2020

      PetSmart — Adopting a cat/discrimination per race

      I was adopting an animal and Bill (Management) treated me and my fiancé with sooo much disrespect and...

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      Feb 05, 2020

      PetSmart — fish department

      Hello, As of today I will never ever set foot in this or any other PetSmart stores for any of my pets based...

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      Jan 29, 2020

      PetSmart Potomac Yards — boarding

      I boarded my dog at the Potomac Yards location in Alexandria, VA due to out of the country travel plan...

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      Jan 28, 2020

      PetSmart — store #1233 animal care

      Chinchillas are not being treated the way they should be. In fact they are being taking care off . but the...

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      Jan 28, 2020

      PetSmart — animal care

      This store has 3 chinchillas living in insufficient conditions. Their bedding is of a brown paper and not...

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      Jan 27, 2020

      PetSmart — grooming services

      Erin (and I don't know her last name but will find out) is abusing animals. Do not take your pet there...

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      Jan 23, 2020

      PetSmart — grooming and attitude!

      I took my dog to PetSmart Saturday and told them that she had a few knots that needed to be shaved or cut out...

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      Jan 17, 2020

      PetSmart — pet grooming

      01/17/2020 When I asked for grooming for my basset hound, there was one customer picking up and two people...

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