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PetSmart Customer Care Service

PetSmart, Inc.

19601 N. 27th Avenue
United States - 85027

Customer Support Phone Numbers

+1 321 309 9065 0 0

PetSmart Complaints & Reviews

Petsmart / Grooming

Thomas W Blake on Apr 9, 2017
I would not recommend the muncie, in, petsmart store or grooming salon, or any other petsmart store or grooming salon for that matter, to anyone. I was a very loyal customer at the muncie store for over 7 years with my two miniature poodles, abby and sebastian. We frequented the store...

PetSmart / Store staff

Naomi on Mar 30, 2017
I am a long time customer of PetSmart and recently I received the worst service ever! I want PetSmart management to resolve my case as soon as possible, because store staff was not able to provide proper service. I live very far from the nearest PetSmart store, so before going to the store I...

PetSmart / Cassandra's customer service needs help

Peacemaker73 on Mar 26, 2017
After acquiring my pit bull's dogs food, my husband and I went to checkout and stood there ten minutes as we watched the cashier look at a cell phone discussing an item a lady was unable not find. We waited, & waited, the cashier pulled out her own phone and started look at it and the lady...

Petsmart Berlin NJ / Grooming

Vera sell on Mar 4, 2017
I have been taking my dog to petsmart for about 2 years . And he is a big dog I know that but after almost 2 years now they couldn't trim his nails . I told them before they can put a mussel on him . So they did not trim his nails but still charged me for it . Not only that they could...

Petsmart / Adopting

Soccer10 on Feb 18, 2017
So me and my sister were going to get a cat and we went in and said we're going to get something to eat for dinner and we will be back and the lady said ok so we came back from eating and the lady said sorry no more adoptions for today the humane society is closed so that's what happend...

PetSmart Store Support Group / Fish

Vanessa Hobbs on Jan 25, 2017
I have spent several hundred dollars on fish equipment such as fish, tank, decor, food, etc. my son wanted the new glo fish so I took him to pet smart to pick out 4 glo fish along with a algae eater. I asked the sales associate all kinds of info about how to care for the fish as I have...

PetSmart / Unfriendly groomers

Shirley Reed on Jan 1, 2017
I took my dog in for a shampoo and nail trim with an appointment. While the groomer rearranged a prior phone statement she had made telling a customer they could use Express Services, I waited 5 minutes before asking how much longer was this going to take. It was an uncomfortable wait...

PetSmart / Pet hotel duluth ga

Burnell Wilks on Dec 29, 2016
On dec 21 i dropped my dog (justice) off at thee above location. At that time he weighed 65lbs upon drop off owners food 8 scoops approx. Was left with staff. Instructions were left to feed him once a day one scoop and a snack (a day) also was left with staff. Upon pickup i recieved a...

PetSmart / Petsmart doggie day camp

Dr. Monica Rivera on Dec 15, 2016
I have used the doggie day camp at the petsmart in clovis ca for 8 months. Overall service is fantastic with reliable service both by phone and in person. Today, dec 15 I made my regular phone call to reserve day camp. The reception person informed me that my dog needed a rabies shot. I...

Petsmart Grooming / Improper grooming practices

I scheduled an appointment for my Standard Poodle puppy to get his first full grooming at the Spokane Valley PetSmart. I live a long way out of town, so I had made other plans with my disabled mother for mother's day while he was to be groomed. After driving a very long way, when I tried...

PetSmart / Cat diarrhea medicine inquiry

enhe on Nov 15, 2016
I went to the Petsmart in Hampton VA Peninsula Town Center to ask about the cat diarrhea medicine. The female (in her 50s, tall, thin, very dignified, short hair) acted like I don't exist and pretended to be serving another customer (with her full heart) who is applying for some card or...

PetSmart / Cat adoption area where cats are housed

Angela Fallon Augustine on Nov 11, 2016
I am so upset with your store at 3939 S Arizona Ave Chandler, Az I am beside myself! I was in your store today 11/11/16 and there was a woman cleaning in the area where the cats are housed to be adopted and she was spraying cleaner and leaving it sit on the surface of the cubicles while...

PetSmart / Fish

tia clarke on Nov 11, 2016
So I recently moved and my fish didn't make it, I have too fish and I have a 3 gallon tank. The employee working by the fish area gave me no attention didn't ask if i needed help and ignored me when I finally got someone over he was completely rude about the fish I wanted told me my tank...

PetSmart / Grooming service

Patsy Grimes on Oct 5, 2016
Called on a Friday and made an appointment for grooming on Monday. I called back on Monday and rescheduled for Tuesday and explained that I was taking pet to the vets office for skin allergies and steroid shot as the reason for rescheduling. When I got to PetSmart on Tuesday morning, I...

PetSmart / Purina beyond dog food

lcindy on Aug 17, 2016
A few months ago I purchased many small bags of Purina Beyond dog food from Petsmart. I opened the first bag later that night and when my boyfriend stuck his hand in, there was a sticky film. I'm not sure why, but we thought this was egg (don't ask us why we thought this, the flavor wa...

Petsmart Pet Hotel / Pet Hotel and sick dogs

Anna Baumgardner on Aug 10, 2016
I'm Done! 4 out of the last 10 times I have used the Pet Hotel to board my dog I have had health issues. Twice it has been hot spots and twice it has been kennel cough. This last visit was the second bout with kennel cough. Each occurrence resulting into a trip to the vet. Also, on thi...

PetSmart / Grooming

Jbrown201119 on Jul 25, 2016
07/25/2016 Today I called PetSmart in El Cajon, CA to see if they could get my 6 month Beagle in for a nail clipping. The lady on the phone said "Yes." I then asked if they were too busy because I would have no problem bringing him tomorrow. The lady's rude response was "Well, we are busy...

PetSmart / Manager's negative attitude towards customer

wcvetesy on Jul 24, 2016
Date: 24 July 2016, Time: Approximately 9:30 AM. Upon arriving at Pet Smart 9:10 AM I found the door to the store wide open. Since Pet Smart opens a 9:00 AM throughout the week I assume that since the doors were open and the sign for store hours were covered by open doors I proceed inside to...

PetSmart / Grooming Salon

Tristan Tremblay on Jul 23, 2016
Today July 23, 2016 I took my 10 month old 4LB Shorkie to Petsmart in Barrhaven as I always do to get groomed. He is special needs and I have made that clear to them since I have been taking him there since 2 months old. He has kidney failure and ataxia which is not contagious and i...

PetSmart / Pet Hotel Services

AnimalAbuseAvenger on Jul 18, 2016
I have two frenchies that I boarded at the hotel. I was a bit skiddish because I usually board them somewhere else and this was in a time crunch. I'm not a fan of pet hotels that do not have webcams or allow you to see/set up the room for your pet. To me, this means that they are...

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