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PetSmart Complaints & Reviews

PetSmart / customers service

Infantef on Dec 4, 2018

I asked if any cages were on sale I'm told idk they are marked so I find some but I want to know if they are missing peices I'm told idk so I ask for a yes or no and he walks over and says oh this is not on sale it's on wrong self ok fine he takes it and walks off I still need help the...

PetSmart / website changing price on people

Charlene Gruber on Nov 26, 2018

I went to checkout today with 13 items in my cart and as soon as I hit "checkout" my cart doubled in price. Based on the comments from their facebook page, its happening to a lot of people. Bait and switch? I called customer service and got blown off by two different people including the...

PetSmart / groomers not following customers directions

Arlaine Hines on Nov 24, 2018

I took my dog to PetSmart in Savannah on Victory Drive to be wash and groom I specifically told the groomer mr. Eddie not to cut my Schnauzer beard. When I came to pick him up he did the opposite he cut my Schnauzer beard shaved his legs he looked awful. My dog did not look like a...

PetSmart / discount cancellation for veterans

Thomas Wade on Nov 21, 2018

Been advised that the start of 2019 PetSmart will no longer give discounts to Veterans. I know that this is not a great amount of money we are talking about here, it is more about respect than cost. I have been an active customer of grooming for many years and have generally been satisfied with...

PetSmart / pet grooming

Kmartin73 on Nov 12, 2018

On Monday, November 12, 2018 I got online and made an appointment for my dog to get a bath, furminator treatment and nails clipped for 2:30Pm same day. When I got to the store I was informed that the person who does bathes had called off today. They could still get my dog in but it would...

PetSmart / disrespectful and discriminatory work environment

Acomer on Nov 5, 2018

I am pregnant and i was working in the grooming salon in petsmart store #0453. I informed the managers of my pregnancy and due to not having insurance asked to take it easy with certain dogs since i hadn't been to a doctor yet, this is my first pregnancy and i already suffer from epilepsy...

PetSmart / grooming salon

Sjennings97 on Nov 3, 2018

I brought my Rottweiler (who is not aggressive) for a bath and furminator. They tell me that they will not be able to do the furminator because of her temperament and gave me attitude while asking "is she aggressive in general or just towards other dogs?" She barked and playfully growled...

PetSmart / fish department

Khrooter on Oct 31, 2018

I have been into aquatics for many years and every time I go to Petsmart It's never a good experience but I always give them another try, until this experience I will never go to the fish department again! VERY SAD! Every tank is sad! No decorations to help fish hide when they are...

PetSmart / fishes

Armanibeckham1749 on Oct 26, 2018

So I'm a big pet lover, so I often come to pet smart! Every time I go to any pet smart I see so many fishes dead! I don't think it's professional enough to show fishes to the public if there gonna be dead because by the looks it looks like they don't feed the fish or they don't feed them...

PetSmart / rewards program

Amanda Jordan on Oct 24, 2018

I have been trying to verify my email address for a week now but it keeps saying "oops we didn't see that happening, i can use my rewards number but my points will not show nor can i use them until my email is verified . My email is amandarussell29@gmail.Com my pets name is kalli i've...

PetSmart / customer service

Donny D. on Oct 17, 2018

On October 17th, 2018, I went to petsmart on Poplar Avenue in Memphis Tn, to look for supplies for my new puppy. When I entered the store, the clerk at the register never acknowledged my presence because they were to busy on their cell phone. I walked around the entire store shopping for...

Pets Mart / customer service - horrific

IHatePetsMart on Oct 15, 2018

I went there this evening to the Pets Smart in Taylorsville and the young clerk in training forgot to put my puppy training pads in the cart, instead he placed them directly behind him, out of my reach, and even asked if I wanted them in a bag. I said no, cart is fine. Well he forgot to...

PetSmart / grooming

Chica123 on Oct 13, 2018

I was at pet smart grooming salon on Innis rd in Orleans Ontario on Sunday October 7th 2018 my 5 month old border collie had an appointment for 12:30 for bath and blow dry. I walked in at 12:28 exactly when I first walked in I was treated so poorly I almost felt like I was abusing my dog...

PetSmart / live superworms

T Beck on Oct 10, 2018

I buy superworms for my reptile fairly often. Each feeding, he only eats 5 or 6. I was buying 50 count containers and started noticing that I was running out way quicker than I should considering the amount eaten every time. I continued to purchase the superworms from PetSmart, but started...

PetSmart / petsmart in milpitas run by a rude manager

Cartier on Oct 9, 2018

I had a terrible shoppping experience with a store manager (Julie) and her cashier on October 5th around 8:40pm (Friday)at Petsmart in Milpitas, CA. No greeting and no self introduction from the manager. The situation was my husband trying to return a dog cone to the cashier and the...

PetSmart / fleas-grooming salon

17rinnie on Oct 9, 2018

I had my dog groomed on Sat. Oct. 6th. When I picked her up, she was covered in fleas. My dog is treated with Sentinel. Which does not kill adult fleas. Which means it stops the life cycle. Yet, she can still pick up an adult flea. It is possible that she could have picked up one flea...

PetSmart / maggots

MarilynJ on Oct 4, 2018

At the beginning of July 2018, I purchased a bag of Purina Bella dog food "natural bites." When I got home, I noticed flaky like pieces (looked almost like dried skin pieces) in the food but thought nothing of it as I thought it might be part of the chicken. Well, a few days later my...

PetSmart / grooming salon

Teresita Boza-Fernandez on Oct 3, 2018

I had booked an appointment for our 1 year old Goldendoodle to be groomed today., where he is usually groomed at the 14025 SW 88th St Miami, FL, 33186. I booked the appt online and requested grooming ONLY, which included: Oxygen-infused bath with shampoo & blow dry 15-minute brushing Haircut ...

PetSmart / grooming

Upset with groomers on Oct 1, 2018

I am so annoyed right now. I have been getting my dogs groomed at the petsmart on wheatland in duncanville for years and this is the 1st time I had to take my dog out of there before he had his service. 1st the receptionist was rude beyond anything I have ever witnessed. She kept insisting...

PetSmart / dog bite

Nicole Nery on Sep 24, 2018

Hello, Im writing to request the groomers records on a Dog that bit my leg in a check out line August 23 2018, at the petsmart in cambridge ontario, on hespeler rd, I would like to have the dogs information and history for my own records, the dogs name is Moose and the owners name i...