Pet Supplies Plus review: Wash stations

Second time in a row the pet washing stations were not operated properly. First time only cold water came out. I gave it ten minutes thinking ok it will take a minute to warm up. No one came around. I have a Malinois rescue who cannot be left alone in a wash station because he’s afraid. Finally a guy comes by and tells me ‘let it run another 10 minutes’ so I’m washing my dog in cold water on a 35 degree day. Then he shows up and says he forgot to turn on the hot water as I was drying my dog.

Today I made sure the water was warm and then I see that they have removed the shampoo bottles and I turned on the dispenser and zero shampoo from any of the 4 dispensers. No one around. I was not going to leave my dog, there wasn’t any other customers in the store so I yelled out for help. Nothing. So I yelled again louder. Nothing. The third time 4 workers showed up and said they would try to fix it and I told them to just bring me some shampoo because I had already been waiting with a wet dog for ten minutes. They came back with a bottle with 10% shampoo and 90% foam. I rinsed my dog off (no place to put wet towels) and left. I paid $40 and still have 3 washes but will NEVER purchase another thing from this store on S. Cobb in Smyrna, GA 5 minutes from my home. You offer one service and can’t even put together a check list so your employees can set up a station properly.