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Pep Boys Customer Care Service

Pep Boys

3111 West Allegheny Avenue
Philadelphia
Pennsylvania
United States - 19132

Customer Support Phone Numbers

Phone:
+1 800 737 2697 10 5
Work days:
Mon7:00 AM - 11:00 PM
Tue7:00 AM - 11:00 PM
Wed7:00 AM - 11:00 PM
Thu7:00 AM - 11:00 PM
Fri7:00 AM - 11:00 PM
Sat8:00 AM - 8:00 PM
Sun8:00 AM - 8:00 PM
Additional contact information:

Pep Boys Service:

Rewards Program: +1 888 418 2298
Rebates: +1 888 829 1420
Pep Boys Credit Card: +1 888 396 8254

Commercial Services:

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Pep Boys Complaints & Reviews

Pep Boys / replace gaskets and trip out of town gaskets started leaking

Ma
matthew90 on Jul 22, 2017
6-21-17 work order 2000780 store # 1766 Had valve cover gasket right replaced and oil pan and oil pan gasket replace. On way out of town started leaking oil and had to put oil all the way from Texas to Arizona In Arizona took car to dealer : fixed and explained that one of the gasket had...

Pep Boys / poor service at naperville location

Rf
rfreni on Jul 18, 2017
My wife last night on her way home got a huge screw in the side wall over her tire. Our 16 daughter & new driver needed the car for her softball practice very early Tues. morning. We attempted to go to this location at 7:30P to see if there was a chance they might help us. The gentleman...

Pep Boys / service

Ni
Nichole Cook on Jul 18, 2017
I took my 2005 Chrysler Pacifica into the pep boys in West Valley City, UT in Feb 2016 for all 3 motor mounts to be replaced. This cost me about $920.00. Then in Feb 2017 one of the bolt broke on the bottom motor mount. I took it back and dropped it off the the West Valley location on...

Pep Boys / car repair

Ba
Barbara Mead on Jul 9, 2017
Took my car in for brakes 12/20/2016 because of squeaking noise, they told me brakes where fine I needed new rotors and drums ok this is a 2010 Toyota Corolla, I paid $428.10 to replace these items okay everything was fine squeak went away, had to take the car back in January the squeak...

Pep Boys / car service

Ha
Hannah McDexterous on Jul 8, 2017
I towed my car to pepboys as recommended by my tow driver because they have parts on hand. My car had been leaking coolant everywhere and I knew I might of needed a new radiator or hose. Bob comes back with his mechanic behind him after 5 minutes of inspection and tells me I need a new...

Pep Boys / an employee

Yo
Youhavegotbekidding on Jul 8, 2017
You have employed a monster! I can only imagine the way he treats and talks to customers! I am disgusted by this man. If this is the type of person you employ we will boycott your store and let every social media outlet know the type of people you employee! I encourage anyone to speak...

Pep Boys / services dept. - a/c repair

Cs
C & S Garcia on Jun 29, 2017
I've had Pep Boys fix my A/C 4 times - once last year and 3 times in one month (May-June 2017). The first time it was repaired, it lasted one year. The second time I got stranded in another state and come to find out that the belts were never changed out and I could have gotten stranded...

Pep Boys / customer service

Yo
Yo Soyyo on Jun 20, 2017
Good afternoon my name is Miguel mondesi. Tjis past weekend I spent over $ 300.00 at one of your locations. 2633 e. Treamont ave. And Becuse I cannot find my receipt. They refuse to give me my money back even thought they are able to see my transactions. As a manager my self I find this to...

Pep Boys / customer service

Ma
Mary Selie on Jun 3, 2017
Today I went to Pep boys to buy a car battery. We are told to go to maintenance and service to get the car checked. We talked to the person I. Charge who told us to move the car to the service area to get the battery and starter checked. After waiting and waiting in the area my husband...

Pep Boys / battery replacement

Jo
JoAnne Echols on May 4, 2017
I went to get a new battery in November of 2016 got the battery. In April of 2017 my car stopped on me, once the hood was open acid had spelled out all over new battery, and the battery was not connected probably. Now I have to take time out of my busy schedule to take car back to get...

Pep Boys / front end alignment

Je
Jebrp96 on Apr 15, 2017
On march 6 2017 i paid 100$ for a front end alignment in my 01 jeep cherokee i had my mechanic put in a new steering box that day and my passanger side tire was sticking out so i took my 01 jeep cherokee to get the alignment before i left i noticed the steering wheel was not straight but...

Pep Boys / no service done on my company fleet vehicle

El
El Oscar on Mar 26, 2017
I dropped of my company fleet vehicle on March 25th 2017 at 10:00am at the Rancho Cucamonga Ca. location on the corner of Foothill Blvd. and Hellman location for some simple vehicle maintenance (oil change, brake check, air pressure check, ETC.) I told the attendant that they can have the...

Pep Boys / tire change

Sh
Shaundor Maddox on Mar 20, 2017
I went in on February due to a flat tire at the pep boys in Petersburg, Va. The gentlemen rotated my off set rims on my 89 Trans am GTA causing the control arm on the passenger side to carve a groove in the back of my rim. This car was all original and pristine condition. There are now...

Pep Boys / overbooking and slow service

Sh
Shauna Matthews on Mar 16, 2017
I called the Pep Boys location in Hueytown, Al on March 15, 2017 and scheduled an appt for March 16, 2017 at 7 a.m., which meant I should have been the first customer serviced. Unfortunately, that was not the case. First, they did not unlock the doors until about 7:10 and that was because...

Pep Boys / rude staff

Wi
wildbill11 on Mar 1, 2017
My wife was treated rudely by pep boys employees at the Blanding Blvd. orange park Florida location. When she told me I was shocked to say the least. I will never go back there and have also told all my co-workers, neighbors and friends to boycott this business for their lack of common courtesy. ...

Pep Boys / ordered a brake rotor and pad kit

Cj
CJ17 on Feb 9, 2017
In December 2016 i ordered the kit online, when I received the kit it was for a different car. They mixed up the orders somehow, as I received the brake kit for a guy in Texas and he received my brake kit (Georgia). So no big deal right? WRONG. I call up customer service and they...

Pep Boys / repair service

Ja
Jannie Lomax on Jan 30, 2017
I had work done to my 1999 Mercury Grand Marquis at Pep Boys located at 38-19 21st Street, Long Island City, N.Y. 11101. 718-706-7830 RL#7076832, DCA#1074195, Store #1072. I was advised that I needed 1 tire; however when I went to pick up the car there was a nail in another tire and low...

Pep Boys / service / tire repair

Ja
Jasonm1303 on Jan 9, 2017
Took my truck in for a tire repair. Ask the service writer if rhey pluged or patch the tire from the inside, he we take the tire off the rim and patch from the inside I said I'm fine with thats thats what I want. Looking around in side the store I noticed my truck out front. Being in the...

Pep Boys / broken hood latch, poor customer service

Ta
Tamara Peterkin on Jan 9, 2017
Currently sitting in the lobby awaiting my husband to come and pop the hood on my 2005 audi a4. I brought the car in simply asking that the hood be popped so that I could add water since the car was running hot. Couldnt drive the car any further and was also late for work. Was told it...

Pep Boys / had a service performed on my vehicle in a store

Cl
cliffy65 on Jan 1, 2017
first, i was very happy that Pepboy do price match, so i can get a deal with Pepboy, after that everything went down hill, i spend more than $750 for 4 tires with installation, then i have to wait for a day for the tires to deliver, the day for the installation the manager told me it will...

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