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Pep Boys Customer Care Service

Pep Boys

3111 West Allegheny Avenue
Philadelphia
Pennsylvania
United States - 19132

Customer Support Phone Numbers

Phone:
+1 800 737 2697 5 5
Work days:
Mon7:00 AM - 11:00 PM
Tue7:00 AM - 11:00 PM
Wed7:00 AM - 11:00 PM
Thu7:00 AM - 11:00 PM
Fri7:00 AM - 11:00 PM
Sat8:00 AM - 8:00 PM
Sun8:00 AM - 8:00 PM
Additional contact information:

Pep Boys Service:

Rewards Program: +1 888 418 2298
Rebates: +1 888 829 1420
Pep Boys Credit Card: +1 888 396 8254

Commercial Services:

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Pep Boys Complaints & Reviews

Pep Boys / Front end alignment

Je
Jebrp96 on Apr 15, 2017
On march 6 2017 i paid 100$ for a front end alignment in my 01 jeep cherokee i had my mechanic put in a new steering box that day and my passanger side tire was sticking out so i took my 01 jeep cherokee to get the alignment before i left i noticed the steering wheel was not straight but...

Pep Boys / No service done on my company fleet vehicle

El
El Oscar on Mar 26, 2017
I dropped of my company fleet vehicle on March 25th 2017 at 10:00am at the Rancho Cucamonga Ca. location on the corner of Foothill Blvd. and Hellman location for some simple vehicle maintenance (oil change, brake check, air pressure check, ETC.) I told the attendant that they can have the...

Pep Boys / Tire change

Sh
Shaundor Maddox on Mar 20, 2017
I went in on February due to a flat tire at the pep boys in Petersburg, Va. The gentlemen rotated my off set rims on my 89 Trans am GTA causing the control arm on the passenger side to carve a groove in the back of my rim. This car was all original and pristine condition. There are now...

Pep Boys / Overbooking and slow service

Sh
Shauna Matthews on Mar 16, 2017
I called the Pep Boys location in Hueytown, Al on March 15, 2017 and scheduled an appt for March 16, 2017 at 7 a.m., which meant I should have been the first customer serviced. Unfortunately, that was not the case. First, they did not unlock the doors until about 7:10 and that was because...

Pep Boys / Rude staff

Wi
wildbill11 on Mar 1, 2017
My wife was treated rudely by pep boys employees at the Blanding Blvd. orange park Florida location. When she told me I was shocked to say the least. I will never go back there and have also told all my co-workers, neighbors and friends to boycott this business for their lack of common courtesy. ...

Pep Boys / Ordered a brake rotor and pad kit

Cj
CJ17 on Feb 9, 2017
In December 2016 i ordered the kit online, when I received the kit it was for a different car. They mixed up the orders somehow, as I received the brake kit for a guy in Texas and he received my brake kit (Georgia). So no big deal right? WRONG. I call up customer service and they...

Pep Boys / Repair service

Ja
Jannie Lomax on Jan 30, 2017
I had work done to my 1999 Mercury Grand Marquis at Pep Boys located at 38-19 21st Street, Long Island City, N.Y. 11101. 718-706-7830 RL#7076832, DCA#1074195, Store #1072. I was advised that I needed 1 tire; however when I went to pick up the car there was a nail in another tire and low...

Pep Boys / Service / tire repair

Ja
Jasonm1303 on Jan 9, 2017
Took my truck in for a tire repair. Ask the service writer if rhey pluged or patch the tire from the inside, he we take the tire off the rim and patch from the inside I said I'm fine with thats thats what I want. Looking around in side the store I noticed my truck out front. Being in the...

Pep Boys / Broken hood latch, poor customer service

Ta
Tamara Peterkin on Jan 9, 2017
Currently sitting in the lobby awaiting my husband to come and pop the hood on my 2005 audi a4. I brought the car in simply asking that the hood be popped so that I could add water since the car was running hot. Couldnt drive the car any further and was also late for work. Was told it...

Pep Boys / Had a service performed on my vehicle in a store

Cl
cliffy65 on Jan 1, 2017
first, i was very happy that Pepboy do price match, so i can get a deal with Pepboy, after that everything went down hill, i spend more than $750 for 4 tires with installation, then i have to wait for a day for the tires to deliver, the day for the installation the manager told me it will...

Pep Boys / Customer service or rather lack of

Gr
Grandmajean on Dec 27, 2016
I just bought antifreeze, windshield wiper fluid, two funnels and so far so good. I also bought a 40 container of salt for possible winter ice. All together a bit cumbersome. The clerk saw me barely able to hoist the container onto the counter. I tried but could not manage. Ok, make two...

Pep Boys / Undelivered product

Go
Gordon Eatley on Dec 21, 2016
Ordered us chemical fuzion premium metal body filler - quart nov 21, 2016 order number: 1036128696. Was told item shipped but tracking no was un defined. Never received the product. Have written company from their web site and only received one reply. On 12/15 Hi gordon, Thank you, I have...

Pep Boys / Leak

Bi
Birdman258 on Nov 20, 2016
I was told I had a leak and that to repair to would cost a total of nearly $1400.00 dollars in total. I took it to a very reputable repair shop who said, after running pressure tests, that the only leak was the result of a radiator cap seal - repaired for $14.00 (plus $50.00 because they...

Pep Boys / Tires

Jh
jhinson92 on Oct 11, 2016
Pep Boys - Plano, Texas Bought a generic store brand of tires that were on sale and hated them. Feels like the tires have separated inside. After four days I called to exchange them for a major brand, Perilli's, and chose a set of Pirelli's that were also on sale. They agreed to give me...

Pep Boys / Service, bait and switch, unnecessary work, breaking parts on my vehicle

En
engage757 on Oct 7, 2016
Took the vehicle in to have the wiper sprayers replaced, brake lines bled and the trunk latch button repaired. They ended up telling me it was a master cylinder. It was not, I've bled the lines in this car before. Either way, I agreed to the replacement because it was $119, and I thought...

Pep Boys / Bad diagnostic

Te
Tenneil on Sep 21, 2016
I took my son's vehicle in for an engine diagnostic because his car would not crank over. I was that the distributor and crankshaft position sensor needed to be changed. The cost with both parts and labor would be over $700. So I took it to another affordable auto shop, only to find out...

Pepboys Service / Enough is enough

Mi
missimons on Sep 5, 2016
I had to get A/C done in my car. Asking service manager if ALL parts were in stock I was told YES. I went to waldrof to get compressor in person so it wouldn't take days I thought. 4 days later 3 extra trips to other parts store (1200.00 pepboys price only) I got my air. 9 days later my...

Pep Boys / Service

Gl
Glenn Counts on Aug 30, 2016
I went into the pep boys location on Memorial Rd in Oklahoma City to get my ac working. It was blowing warm air. The service tech replaced my compressor and dryer unit. Charged the system and returned my vehicle to me in two days. After about 45 days the ac began to blow warm air again. Took the...

Pepboys Auto/service Center / Discrimination

Co
Colored on Jul 16, 2016
I am a current employee at Pepboys and I despise going to work. I am the only black female who works in the building I am one of 2 African Americans that works here. When certain situations come about I have to show proof, explain myself, and when I pull parts or products for the techs on...

Pep Boys / Bait and switch tires deal

Mi
mikeye on Jul 13, 2016
Looked up the tires I needed on their web site for the store (1649) in Pinellas Park Florida. The ad stated that they had in stock Uniroyal tiger paws touring NT tires. When I got there they said they would need to be ordered. Since I had one tire on my car badly leaking air I asked what...

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