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Pep Boys Customer Service

308 Reviews

Pep Boys

3111 West Allegheny Avenue
United States - 19132

Customer Support Phone Numbers

Mon7:00 AM - 11:00 PM
Tue7:00 AM - 11:00 PM
Wed7:00 AM - 11:00 PM
Thu7:00 AM - 11:00 PM
Fri7:00 AM - 11:00 PM
Sat8:00 AM - 8:00 PM
Sun8:00 AM - 8:00 PM
Additional contact information:

Pep Boys Service:

Rewards Program: +1 888 418 2298
Rebates: +1 888 829 1420
Pep Boys Credit Card: +1 888 396 8254

Commercial Services:

Fleet Services: +1 800 553 5338
Bulk Sales: +1 778 729 2855

Corporate Relations:

Real estate and property management:

Phone: +1 888 545 8532
Fax: +1 215 430 4436


Pep Boys Complaints & Reviews

Pep Boys / tire services

Scott Fausnaugh on Sep 20, 2018

My name is Scott Fausnaugh. Back in July when I was on vacation with my family I had stopped at the Pep Boys in Fayetteville North Carolina to get 2 new tires on my van. I had made an appointment online and got to the store at that time. I had to end up upgrading to get four brand new...

Pep Boys Corporate Lack of Customer Care / tire purchase

Dan Eysie on Sep 19, 2018

Please understand this IS NOT about the local store I went to. This is about a complete lack of customer care as part of your corporate culture. Recently I went to a local store and purchased 4 tires, spending approximately $550.00. I have a car with different size tires on the front and...

Pep Boys / bought bad starter at pep boys

Steven Kirkpatrick on Sep 19, 2018

Bought a reman starter at Pep Boys. Store number #0742 on 8-4-2018 trans 06836. Was on sale for $77.42 +tax.and core deposit. I immediately paid $108.00 to have it installed. Brought core back that afternoon and got core deposit back. 9-18-2018 car wouldn't start. Just clicking. Had car...

Pep Boys / tires

Lynn R. Duncan on Sep 18, 2018

I purchased 4 new tires on 8/26/18. I'm a tractor trailer truck driver. My first time driving the car after 8/26/18 was Sunday September 16, 2018. I drove from my home in Greenbelt Md to Silver Spring Md. After visiting my friend for 1 hour, and parking in his driveway I came outside to...

Pep Boys / rewards cards

sharkdiver on Sep 18, 2018

09/18/2018. Weslaco, Texas. I made an appointment to replace a part on my vehicle. This was done. At checkout, I handed them a rewards card. They ran it and told me that it was declined. They said that it had already been used. I had not used it. Corporate officer said that it was a...

Pep Boys / retail store manager

David Fuller on Sep 9, 2018

Iv'e been a loyal customer of store 83 in Richmond Va. for quite a few Years. Spent thousands of dollars under the management of Dyrel Hawkins. Since he has been gone. I have noticed several changes .none of these are for the good of the customer or employee's. 1. The belittlement and...

Pep Boys / overcharged for service

Sherri Gagliano on Sep 8, 2018

Pep boys website advertises pricing for various services. They have a few prices for a/c diagnostic starting at $34.95 going up to $90 something. I brought my car in to diagnos my a/c problem. Sometimes it blows cold and sometimes hot. I explained to the supervisor. He charged me $169.95 just...

Pep Boys / oil change - roanoke, tx

Trudy West James on Sep 7, 2018

Made an appointment 2 days ago for an appointment to have my oil changed at 4:00 PM on 9-7-18. Arrived 10 minutes early to be informed I would have to wait 2 hours before they could change my oil. Why, oh why do you make appointments if your Management Staff does not know how to schedule...

Pep Boys / treatment of employees by management

Tired2018 on Aug 29, 2018

The service department manager in the Chattanooga locations think that they know more about cars then their own staff including the technicians. As I am a technician I have a lot more information and knowledge of cars. Yet, the manager has been throwing parts on cars and not paying us for...

Pep Boys / oil change

Doug Gajda on Aug 20, 2018

I am writing this complaint on the individual (Mr. William Banks) being that he thinks he can skimp to save time, lapse in performance of his responsibilities, lack in completing his work duties, his neglect for safety and telling the customer with a sarcastic "have a nice day" without...

Pepboys. Douglasville. Georgia / repair on 2003 bmw. coolant system.$1700.

Cynthia kaye on Aug 20, 2018

The needle on my car went to the red overheated. Took my BMW in for repair. One day after brought it back needle still going in red. Both Megan and Steve from douglasville ga. Pepboys assured me it was a broken sensor not their work which is still under warranty. Took car to BMW specialist...

Pep Boys Addison Texas / tire, customer service

truth serum on Aug 11, 2018

I ordered a tire online July 20th to be delivered the same day. I get an email saying the tire was delivered at 16284 Midway Rd, Addison, TX 75001 only to be told it never arrived. I called the next day, Saturday in the 11am hour and was told by William it was in. I arrive around 6:20pm to...

Pep Boys / steering wheel stiff

Marie backer on Aug 10, 2018

I went to pep boys so they can fix the stering well of my Kia Sedona they charge me 1766, 75 and the car break down on the stree the day after .i went back to the store get the car for repair they find the belt came off the told me everything it's ok, went back home the day after the light...

Pep Boys / faulty parts, customer service.

DAVID9mackey on Aug 9, 2018

Long story short I paid $700 for a new alternator and battery in my brothers truck, two days later when I was again driving my brothers truck it broke down again! I managed to get it back to my apartment, the next day( a Sunday) I got it towed to pep boys on William cannon drive, I wa...

Pep Boys / service

5Jackson5 on Aug 8, 2018

I ordered a radiator for my 1996 chevy Impala ss on 8/6/18, on line. My pickup date was 8/7/18. Every time I call the store, I'm put on hold for over 10 min. Then advised that the delivery truck has not arrived and it may be in the next day. Why would it take 10 or more minutes to confirm and...

Pep Boys / alternator & pep boys manager

samson Im on Aug 6, 2018

Dear, Whom to concern I really was died on hwy because (moreno vally)pepboys manager refused me for replace my car bad alternator pepboys manager so rude to me he was so angry to me he told me we checked this car alternator but it is ok without any record paper he said we can not...

Pep Boys / brake installation. private vehicle.

David Jarvis on Jul 31, 2018

Pep Boys installed incorrect size brake pads and did not lubricant the brakes. Brakes unsafe and squeaking every time pressure applied. Returned to Pep Boy dealer and was told issues would be addressed. Picked up car and applied brakes, no change and nothing had be done to solve the issue...

Pep Boys / maintenance on my vehicle as well as ordering parts.

Smlt47 on Jul 26, 2018

Pepboys has had my car for four days now, and still they said my car will not be ready 7/26/2018 I need my car by Friday 7/27/2018, How long does it take to put an axle in. They state whomever they were getting th part from was giving them the wrong part. This is ridicules, how long doe...

Pepboys / auto pomona ca 91766

david troy on Jul 13, 2018

Yes High my name is David Troy, I was recently a customer of Pep Boys in Pomona California I took my car in to get oil changed real balanced and rotated after two weeks of having this done my traction control ABS light stable link and brake service light started blinking off and on check...

Pep Boys / poor tire installation

shakeelahmedhashmi on Jul 12, 2018

I got all brand new tires installed on June 29, 2018 and July 2nd during mid night rear driver side wheel came off while driving on the highway I 290 West.As a result back fender was broken.I got car towed through high way police and took vehicle to same store next morning July 3...