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Pep Boys Customer Care Service

Pep Boys

3111 West Allegheny Avenue
United States - 19132

Customer Support Phone Numbers

+1 800 737 2697 19 12
Work days:
Mon7:00 AM - 11:00 PM
Tue7:00 AM - 11:00 PM
Wed7:00 AM - 11:00 PM
Thu7:00 AM - 11:00 PM
Fri7:00 AM - 11:00 PM
Sat8:00 AM - 8:00 PM
Sun8:00 AM - 8:00 PM
Additional contact information:

Pep Boys Service:

Rewards Program: +1 888 418 2298
Rebates: +1 888 829 1420
Pep Boys Credit Card: +1 888 396 8254

Commercial Services:


Pep Boys Complaints & Reviews

Pep Boys / oil change

Tikos Johnson on Jan 5, 2018
I paid for an oil change service about 2 weeks ago and they either forgot to put oil in my car or forgot to tighten the cap so I've been driving with no oil in my car for about 2 weeks my change oil message came on and now my check engine light came on when I got here today January 6th...

Pep Boys / oil change

Tracey Baez on Jan 4, 2018
My 2010 Cobalt would not start on 122917. I had the car towed to my mechanic who stated car jumped time and bent valves in the motor because pep boys put in conventional oil instead of the required synthetic oil required for my car. My motor is now damaged beyond repair. I am seeking...

Pep Boys / appointment

paws500 on Dec 29, 2017
Last week I made a appointment with a store located on 120th in Thornton Co for Thursday Dec 28th, as a business owner I had to re arrange my day to get there on time. My car was clunking and I was getting very worried, I also asked for a oil change to be done and I severely needed a rear...

Pep Boys / towing service

Joseph Norkus on Dec 16, 2017
on 12/16/17 at 9:00 i called pep boys for a tow to their repair center and I was told it would be 3 hours before a tow could get there 3 hours later no truck called tow company they had no record for the tow called pep boys for a tow again was told 90 minutes its now 5:20 and still no tow...

Pep Boys / loss of screws on my oil pain and etc.

Bobby Wallace on Dec 4, 2017
On 0/26/2017 I took my 2000 Ford Explorer to store #6393 for an oil change .Now I was aware that I had a oil leak on my truck(.ONE) I have this truck since 2002 .I am in Memphis Tennessee area under doctors care for cancer, but I have Ohio Plates.A few days later, I notice that I had more...

Pep Boys / poor or questionable service

Vernon Bill Thompson on Nov 24, 2017
Pep Boys Service Customer Service Experience Over the past couple of months, I have had quite a bit of service done at the Pep Boys North Las Vegas Store #1836. I have not been pleased with my recent experience but have withheld saying anything until I cooled off. However as I go back and...

Pep Boys / quality of service & unprofessional service manager

HJP1984 on Nov 15, 2017
Good afternoon, I made an appointment for an oil change and to change the rear brakes on Saturday November 11, 2017 at 8 am. The appointment was at the Pep Boys located at 7812 Richmond Highway, Alexandria, VA 22306. I signed in, turned over the keys, and walked to the shopping mall next...

Pep Boys / having my 2011 bmw service

Julie Garcia Torres on Nov 3, 2017
On October 16, 2017 I had called pep boys in lake worth fl .The gentleman I spoke to ovwr the phone es Eddie ask him if they service BMW he said yes I told I will like to schedule appt so on October 18, 2017 I brought my car in I had a light that turn on and I need to see if they can check...

Pep Boys / customer service

jplpkids on Oct 31, 2017
I'd placed 2 online orders, the first one was on a Sunday and was immediately shipped and arrived at my door on Wednesday the following week. The second I'd placed on a Friday and now it's Wednesday of the following week and still hasn't been shipped out. Called Customer Service (which i...

Pep Boys / towing service, car repair

Sebastian Price on Oct 17, 2017
I recently had my car towed to pep boys location in houston tx 1750 fry rd after serval attempts of trying to get my towed it finally made it to the location 3 days later after arriving I received a call that my car made it and that it would be looked at . Since that day which was Saturday...

Pep Boys / Be careful dealing with them.

Alexander Panaite on Oct 17, 2017
Nothing positive to say. I had a bad experience. I placed an order, was charged in full, then I got a confirmation email and the delivery date was scheduled. On the delivery day I took a day off, but it had not arrived. I called the customer service and they said that the part I ordered...

Pep Boys / an aggravated assault from a pep boys employee

crll on Oct 16, 2017
On Saturday October 7th, I had an appointment at Pep Boys on Story rd (2730 E Story Rd, San Jose, CA 95127) at 1:00pm for an oil change. I dropped off my car early at 12:30pm and was told the service would take no longer than one hour. At 3:30pm, I didn't receive a call or text about my...

Pep Boys / bad work

Nooks610 on Sep 18, 2017
Went in needing a head gasket work, told them this and it still took almost a month to get my car back. I was told it was because the manager was "trying to teach these guys how to do things right, making sure every nut and bolt was put back properly". 2 weeks later while on vacation a...

Pep Boys / service

Joyce J Williams on Sep 12, 2017
I took my car into peps boys, in west palm beach Florida. On military trail. My car was hesitating at the traffic lights. So, the mechanic told me to bring it in. I been dealing with pep boys for 50+ years. As soon as moved to FL I located pep boys to assist me with my car. I've been going...

Pep Boys / tune up gone bad

Bernita Ruggs on Sep 2, 2017
I had a tune up on my car by Pep boys in Darien on 12/28/2016. On 8/25/2017 my check engine light came on, I took the car to auto zone to have pull the code and was advised it was a cylinder 3 misfire. I contacted Pep Boy and spoke with the service manager (Andrew Schimanski) and wa...

Pep Boys / car still not fixed

Lamont44 on Aug 28, 2017
On 06/26/2017 car would not start, had to get a jump. The next day car would not start again, so I got it towed to (Pep boys, 701 route 440 jersey city, nj 07304) on 06/29/2017. They preformed a diagnostic test and said it needed a new battery. The next day the battery died, so then they...

Pep Boys / replace gaskets and trip out of town gaskets started leaking

matthew90 on Jul 22, 2017
6-21-17 work order 2000780 store # 1766 Had valve cover gasket right replaced and oil pan and oil pan gasket replace. On way out of town started leaking oil and had to put oil all the way from Texas to Arizona In Arizona took car to dealer : fixed and explained that one of the gasket had...

Pep Boys / poor service at naperville location

rfreni on Jul 18, 2017
My wife last night on her way home got a huge screw in the side wall over her tire. Our 16 daughter & new driver needed the car for her softball practice very early Tues. morning. We attempted to go to this location at 7:30P to see if there was a chance they might help us. The gentleman...

Pep Boys / service

Nichole Cook on Jul 18, 2017
I took my 2005 Chrysler Pacifica into the pep boys in West Valley City, UT in Feb 2016 for all 3 motor mounts to be replaced. This cost me about $920.00. Then in Feb 2017 one of the bolt broke on the bottom motor mount. I took it back and dropped it off the the West Valley location on...

Pep Boys / car repair

Barbara Mead on Jul 9, 2017
Took my car in for brakes 12/20/2016 because of squeaking noise, they told me brakes where fine I needed new rotors and drums ok this is a 2010 Toyota Corolla, I paid $428.10 to replace these items okay everything was fine squeak went away, had to take the car back in January the squeak...

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