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Pep Boys Customer Service

276 Reviews

Pep Boys

3111 West Allegheny Avenue
Philadelphia
Pennsylvania
United States - 19132

Customer Support Phone Numbers

Mon7:00 AM - 11:00 PM
Tue7:00 AM - 11:00 PM
Wed7:00 AM - 11:00 PM
Thu7:00 AM - 11:00 PM
Fri7:00 AM - 11:00 PM
Sat8:00 AM - 8:00 PM
Sun8:00 AM - 8:00 PM
Additional contact information:

Pep Boys Service:

Rewards Program: +1 888 418 2298
Rebates: +1 888 829 1420
Pep Boys Credit Card: +1 888 396 8254

Commercial Services:

Fleet Services: +1 800 553 5338
Bulk Sales: +1 778 729 2855

Corporate Relations:

Real estate and property management:

Phone: +1 888 545 8532
Fax: +1 215 430 4436

Plus

Pep Boys Complaints & Reviews

Pep Boys / poor tire installation

Sh
shakeelahmedhashmi on Jul 12, 2018

I got all brand new tires installed on June 29, 2018 and July 2nd during mid night rear driver side wheel came off while driving on the highway I 290 West.As a result back fender was broken.I got car towed through high way police and took vehicle to same store next morning July 3...

Pep Boys / workmanship/customer service

Ur
urbaanflower on Jun 25, 2018

On April 28, 2018 my vehicle was inspected and it was shared with me that my slave cylinder and clutch need replacing. May 4, 2018 I left my vehicle with pepboys to do the work. When I picked up my vehicle I was told, " it's a new clutch, it's going to be tough getting into the gears, go...

Pep Boys / my car has been at pep boys since may 25th for a new motor.

Ca
Carmela williams on Jun 14, 2018

I took my car in for a oil change on may 25th, found out I needed a motor, I called my warnety people Silver Rock they came out to see the car and approved the motor on the 31st the manager Don said the motor had come in on the on the 5th of June my car is still sitting in the parking lot...

Pep Boys / confirmed appt... and they said it didn't matter it issues that have been ongoing

Sa
Sandy Madama on Jun 11, 2018

Your Appointment is Confirmed! Dear Larry: Your appointment is on the books and we're looking forward to seeing you and taking care of your vehicle. Your appointment details are included below: Tracking Number: 07352172246 Appointment Date: Sunday, June 10, 2018 Appointment Time: 09:00...

Pep Boys / poor workmanship & they have not replaced my center caps they destroyed 2 months ago!

Ma
Marc31 on Jun 9, 2018

Purchased 3 tires from Pepboys on 04/14/2018. Came in to buy 2 tires, but a third tire that I purchased from them 2 months prior needed to be replaced. Got the 3 tires replaced and they tried to get me to pay for the third tire that I had just purchased 2 months prior until I advised them...

Pep Boys / lied about service they provide/bad customer service

Ju
Justin Jensen on Jun 6, 2018

The pep boys Murray Utah location is the absolute worst. I arrived at their store at 7:10 and their door was locked and said closed even though their store hours read they closed at 8:00 pm. I walked to where the garage doors were open to find two employees that looked irritated to see me...

Pep Boys / tires, cv axle boot, intake hose

De
Debbiew29 on May 28, 2018

On April 17 I stopped at Pepboys in Gallup, NM to have air but in a tire. I was told there was a nail in the back right tire but due to the low tread they could not fix the tire. Then I was told I needed to replace the tires, all 4 since my 2008 Buick Enclave was a all wheel drive car...

Pep Boys / today I saw they sell paint to a man who obviously uses it to get high

Jo
Joey Cazares on May 26, 2018

5/26/18 at 4:40 PM store #5439 Store manager on duty name is Jerry He refused to give me his last name when he became aware I noticed him selling white paint to a man who was using it to get high in the parking lot Even worst he knew the mans name and addressed each other like this was a...

Pep Boys / oil change

Pa
Patrice Wright on May 17, 2018

On 1/27/18 I had a scheduled oil and a front headlight change at your location on 1739-41 E Joppa Rd Baltimore, MD 21234. My car is a 2004 Black Lincoln Town Car ultimate in excellent condition. About 2 weeks after my oil change, I noticed my oil light flickering and my car would over...

Pep Boys / information about a product

Bl
Bluffalo on May 15, 2018

I wanted to buy this product: Aries automotive grille guard Part #: 3066| sku: 20291616 I copied the name and part# and sku # from the website of pepboys. I pasted it in a chat with rachel. Then she kept asking me if this was the right item while I told her that I copied all the information...

Pep Boys / car service

Ca
CathyZ on May 15, 2018

On March 12, 2018, my Volvo S60's Check Engine light went on followed by hiccupping on the highway. PepBoy changed the fuel pump for about $1600. After the repair, fuel leaked twice. The Check Engine light was back on the third day after I took back after fuel leaking. The car quit running...

Pep Boys / pep boys employee pulls gun on customer for complaining about car not fixed right

Ma
Make America great again on May 9, 2018

I witnessed a employee pull a gun on a customer at the pep boys on Abercorn street in Savannah, ga. I had no idea this was so ghetto. The person only talked to the manager about fixing the car and the manager was going to fix it but the employee of the manager started talking mess to the...

Pep Boys / shocks and struts/ extremely bad customer service

To
T'onna Clemons on Apr 23, 2018

I used the online chat to order shocks for my Jeep that is lifted. I specifically told the representative that my car was lifted, her name was Kelly and she stated that she had Monroe shocks that fit my vehicle. I went to the local pep boys and purchased the product then I had them...

Pep Boys / oil and filter change hyundai coupe 2013

We
Welner Garcia on Mar 24, 2018

on 9/30/2017 Pep Boys performed an oil change in my car. After driving the car for 10 miles the engine started to make a loud ticking noise. According to the dealer service department the engine was damaged due to the installation of a wrong filter. The local store refused to pay for the...

Pep Boys / tire repair

Sa
Sadatiel on Mar 19, 2018

I went to pep boys in Hillsborough by enterprise for a flat repair on my wife's car at 7:10, the service advisor told me he could not do the repair because he was being a mechanic to get the cars out, a service writer, and unloading 400 tires all at the same time. This is not the first...

Pep Boys / tire service

Mi
Migmele on Feb 21, 2018

On February 21, 2018, at the Pep Boys store (0906) located in Juana Diaz, Puerto Rico, 4 new tires were installed on my vehicle, a 2013 Jeep Grand Cherokee. When I got home, I noticed that the wheels were scraped. I went back to the store to complain to the assistant manager and what they...

Pep Boys / car battery

Ki
Kisicki on Feb 13, 2018

On 2/9/2016 I purchased an excide battery for my car with a 40 month guarantee, the battery was dragging when I tried to star the car so I took it back to same location which is now a pep boys. They refused to honor my 40 month guarantee even though they still sold the same type of battery...

Pep Boys / unethical behavior

No
None2125 on Feb 12, 2018

For the 3rd time in 6 months, I had to take my car to pep boys in temple, tx store #1781. The issue the 1st time in was due to my car shaking, smoking, and running hot. 1st visit stopped the car from shaking but it continued to smoke and run hot. 2nd visit, again I was guaranteed...

Pep Boys / deplorable service

No
Norman#1 on Feb 2, 2018

I drove my 1979 Classic Corvette to this location on 1/16/18 to have some repairs performed that are listed below. It will be 2/2/18 when you read this and I still do not have my car repaired and available after multiple date promises . Antonio was the person who entered my order on the...

Pep Boys / oil change

Ti
Tikos Johnson on Jan 5, 2018

I paid for an oil change service about 2 weeks ago and they either forgot to put oil in my car or forgot to tighten the cap so I've been driving with no oil in my car for about 2 weeks my change oil message came on and now my check engine light came on when I got here today January 6th...