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Replied
30 day free trial
I cancelled with the 30 day free trial and was charged anyway. I logged into my account and cancelled. I think they purposely make it difficult to cancel so that they can scam you into a charge. FEDEX should not make you use this service to complete their forms. I will be complaining to FEDEX also. PDF Filler 30 day trial is a scam.
The complaint has been investigated and resolved to the customer's satisfaction.
If this is a recent transaction, refund will be no problem at all. We just need slightly more info, apart from your name.
Please chat with our Billing Support here: https://www.pdffiller.com/en/billing?sl=support
Or you can submit a ticket (same link) if you don't have time for a live chat.
Thank you for your cooperation on settling this!
Unauthorized charges after canceling free trial
I was charged this morning even after I cancelled my free trial yesterday, this is total rubbish. You claimed you won't charge once free trial is cancelled but I still got debited.
Desired outcome: I want a refund
Replied
$120.00 Unauthorized Charge! Free Trail was cancelled immediately.
To whom this may concern... Please address this with urgency. I at no point agreed or authorized PDF FILLER to pay/DEDUCT a monthly charge because I cancelled my subscription within an hour of using the app...An app that I didn't even use in the end because the document was ultimately uploaded as a .jpg. This is not ok at all and I demand a refund immediately, this money is needed for my dogs medical attention.
Not only did I cancel my subscription well within the free trial agreement, where is PDF FILLER coming up with a $120 charge? That was stated no where in the monthly subscription even if I had t cancel the amount is wrong. After reading multiple complaints this app is doing bad business. I'm a single mom and unemployed due to covid.
Desired outcome: full refund immediately of $120.00
The complaint has been investigated and resolved to the customer's satisfaction.
We would like to clarify several things here, for starters. $120 is the annual subscription plan, not a monthly fee. Secondly, most probably, the cancelation of your free trial simply did not come through. This might have happened if the Internet was down for a second, for example.
Anyways, refund is no problem at all, no questions asked. Please chat with our Billing over here: https://www.pdffiller.com/en/billing?sl=support (or you can submit a ticket if you don't have time for a live conversation).
Our Billing Support will need to know the date of this transaction in question and also the last four digits of the credit card charged.
We hope to see this settled soon!
Replied
INR Rs. 16,046 Charged for 30 day free trial
Hi Team,
Just now I've noticed that I have been charged INR Rs. 16, 046 for a 30 day free trial. I don't need the subscription. Please send my money back. The mail I received stated a small amount of about will be deducted like USD.10 but this deducted amount is huge. Please review and send my money back.
The complaint has been investigated and resolved to the customer's satisfaction.
When you signed up, there was indeed a verification charge of 10 cents. This amount was returned back to your account on April, 17th.
Since you already cancelled the free trial, you won't be charged, any amount, in the future.
Hope this helps!
PDFFiller
On April 5, 2021 I needed to sign a one time document. I got into PDFFiller and signed the document thinking I had only paid for a one time use. I received my credit card bill and I have been charged 96.00. I would like to reimbursed for the charges above a one time use. This is the only platform that I could find to try and get this resolved.
[protected]@yahoo.com
Charlotte Westley
70 Hadley Creek Bend
Huntsville, TX 77320
Desired outcome: reimbursement
I found a phone number and the guy was extremely helpful. Is supposed to refund me in full. Thanks!
Replied
No idea- I was incorrectly charged!
I just received a charge for $20.00 from PDFFiller and I did not authorize any payments, nor did I sign up for anything that wasn't free, to my knowledge. Even under my email address account with PDFFiller it says "start free trial"... Who do I need to contact to get my refund? Or do I have to file a fraud claim with my bank? I hope not because that requires I get a new debit card, etc. and it is very inconvenient. Please advise as soon as possible.
Thanks,
[protected]@gmail.com
Jessica Cathey
p
Desired outcome: Refund 20.00
The complaint has been investigated and resolved to the customer's satisfaction.
Many thanks for reaching out! Unfortunately, we fail to find you in our system of records using the data you've provided here.
Please chat with our Billing Support over here: https://www.pdffiller.com/en/billing?sl=support
If this is a recent transaction, refund is no problem at all, we just need to find and verify you.
Many thanks in advance for your cooperation on this!
Replied
Unauthorized charges on my credit card
Saw a random charge on my credit card around 3am. I didn't recognize it and had to google this company.
I've never signed up for this service, and I'm seeing a charge of 121.38 cad. How do I get this refunded?!?
Desired outcome: Refund
The complaint has been investigated and resolved to the customer's satisfaction.
Please check your account and let us know you received it!
Many thanks in advance, we hope to see this settled soon!
Replied
Fraudulent Practices - Charging Subscriptions Without Approval
I signed up for a trial on pdfFiller and of course was notified that subscription would automatically occur if not cancelled before the trial expiration. I took special care to cancel my trial days before the deadline. Lo and behold, today I get an email thanking me for my payment of $96 for an annual subscription.
If you take a moment to check other reviews/complaints, you will quickly realize billing customers without consent is standard operating procedure for this company. This is fraud, cut and dry. Avoid at all costs.
The complaint has been investigated and resolved to the customer's satisfaction.
we are sorry for any inconvenience caused!
Please chat with our Billing Support here: https://www.pdffiller.com/en/billing?sl=support
They will issue you a refund as soonest!
Many thanks in advance for your cooperation!
Replied
Unauthorized Subscription
I used pdf filler once, I immediately canceled the subscription once I was done. Now a month later I get an email thanking me for subscibing. And a charge to my bank account for $186.14! I never authorized this charge, I didn't even get a warning that this subscription would be automatically given to me. Especially after I canceled that trial I used in February.
Desired outcome: Refund
The complaint has been investigated and resolved to the customer's satisfaction.
we are very sorry for any inconvenience caused! Most probably, the cancelation just did not go through completely. This might be if the internet was down for a second or two, for example.
Anyways, your case falls under our refund policy without any problems! Please chat with our Billing Support here: https://www.pdffiller.com/en/billing?sl=support
They will need to know the last four digits of the credit card charged. The refund will be surely issued for you, in full amount.
Many thanks in advance for your cooperation on this!
Replied
Unauthorized charged to my credit card
I noticed my credit card has been charged as below.
12-Mar-2021 PDF9FILLER6172061162 BROOKLINE US US$96.00
I do not give any consent for them to charge me
Desired outcome: Please refund
The complaint has been investigated and resolved to the customer's satisfaction.
Please send us your Paypal creds if you have an account there. You can do this via Complaiantsboard here, in a private message. Alternatively, you can chat (or submit a ticket) with our Billing Support here:
https://www.pdffiller.com/en/billing?sl=support
Once again, refund is totally no problem in your case. We just need your updated details.
Thank you very much for your cooperation on settling this!
many thanks for contacting us!
Our records show that you simply did not cancel your free trial, thus, were charged automatically.
Since this is a very recent transaction, refund is no problem at all. It was just made by our Billing Support.
Depending on a bank, you will see it back on your account in 2-5 business days from now.
Hope this helps!
Replied
Unauthorized charge from my account
Hi, Just checked my account and EMAIL it says on 17 March 2021 I was charged 180 USD by pdf filler.
I subscribed it just for a month and also unsubscribed it that very month, which was 4 or 5 months ago. As for this charge I have never authorized it.
I would like a refund.
Subscription ID: f72xwp
Email- [protected]@gmail.com
The complaint has been investigated and resolved to the customer's satisfaction.
Our Billing Support reports that you've in contact with them several days ago. Your subscription has been fully cancelled, and the refund has been issued for you, full amount.
We would appreciate if you could confirm the same from your side to Complaintsboard here.
Thank you very much for reaching our and your cooperation on settling this!
Replied
PDF filler
Hi
I have never done any pdf subscription, this has deducted 136 dollars from my account. I have never ever given my bank details to such company.
Plz hv a look for this as well. I have never taken any such software, I have no idea how money is going out from my account. This is really urgent.
Kindly hv a look at this matter.
Bcz I have never subscribed any such software.
The complaint has been investigated and resolved to the customer's satisfaction.
We would need more information, obviously. Please chat with our Billing Support over here: https://www.pdffiller.com/en/billing?sl=support
If you don't have time, you can submit a ticket, following the same link.
Our Billing would need the following info: full name, the last four digits of the credit card charges, the date of transaction and the amount of the charge in question.
If you are not using our software, refund is surely no problem at all, no worries, we will settle this in no time!
Thank you very much for your cooperation on settling this!
cant make an account
can't make an account...i apply a code word for an account that is at least 6 letters/numbers/upper/lower and it won't allow me an account..i will skip paying my taxes forever if i can't do this easy
Replied
I did not authorise payment for a pdffiller subscription.
Please see below, the email I received.
I don't recall ever subscribing to pdfiller!
I did not authorise payment for the below subscription and request that the charge of 129.50 Australian dollars be paid back into my account.
Subscription ID: 5ckt7t
heneil.[protected]@gmail.com
Henriette
_____________________________________
Hello,
Thank you for your payment of $96 for a yearly subscription to pdfFiller services.
Your renewal has been processed, and your subscription is now paid through 03/14/2022.
Subscription ID: 5ckt7t
Please keep this email for your records.
Your next automatic renewal will be on 03/14/2022. To change payment method or cancel your subscription renewal, visit My Account.
Thank you for using pdfFiller, we appreciate your business!
The pdfFiller Team
Desired outcome: Refund
The complaint has been investigated and resolved to the customer's satisfaction.
we are very sorry if any confusion caused! These days, when we all are working from homes, some confusion with the number of software in use and subscriptions is totally understandable.
Our Billing Support just told me that you have been already in contact with them. The subscription is fully cancelled, and the refund has been issued, in full.
Depending on a bank, you will this amount back on your account in 2-5 business days from the day the refund was made.
We would really appreciate if later on you could confirm that this case has been settled.
Many thanks in advance!
Replied
Huge unauthorized subscription taken today £69.33
Filling out claim form necessitated joining PDF Filler. Took free trial -could only do so when giving mastercard details. Was not able to use this service at all (in fact, half completed form is still static in system). No acknowledgement that further monies would be taken. Going into my account (no. [protected]) I was/am unable to cancel subscription as the system still only offers me free trial. When I originally applied, and since, I have been totally unable to print the one necessary document I needed. My Bank has been informed and will take immediate action if I do not receive a credit into my account straight away. The subscription amount of £69.33 was taken today (11.3.2021)
[protected]@sky.com
Desired outcome: iMMEDIATE REFUND
The complaint has been investigated and resolved to the customer's satisfaction.
many thanks for reaching out so promptly!
Let's start with printing our problems as those need to be settled before we fully cancel your subscription and issue a refund for you.
Please, chat with our 24/7 Support here: https://www.pdffiller.com/en/support.htm One of our agents will help you with printing settings.
Once this is settled, please, contact our Billing Support here:
https://www.pdffiller.com/en/billing?sl=support
Unfortunately, we can't issue you a refund as I am writing this reply because of these [blocking shields] Complaintsboard is using to protect personal information (this totally makes sense in terms of data protection, however, also very inconvenient when it comes to disputes resolution).
Our Billing would need to know your email (hidden in your text above) and also the last four digits on the credit card charged.
Since this is a very recent transaction, refund is absolutely no problem, full amount.
Hope this helps!
Automatic transaction
On 11 March 2021, PDF filler automatically took out approximately $130 automatically from my account. I did not authorise this transaction and am requesting a full refund.
Desired outcome: A full refund
Debit card charge
My bank statement showed that this website charged me $96.00. I do not know what this site is or why it charged me money. I would like a refund.
Desired outcome: Money refund
PDF Filler
one mounth ago i transformed a document from pdf to other format, all was good until they ask me for my credit card detalis, and on 05.03.2021 i was taxed whith 144 usd from my acount, i want my money back, this is a scam
Replied
Unauthorized credit card charges
hey [censored]ers. I just checked my bank account and it says that "pdf filler", which is a service I only used once almost a year ago using a free trial, charged me for almost 100 dollars? I REQUIRE a refund right now! Here I am, trying to save up for a new car and I find out that these absolute degenerates charged me without sending any sort of email and notification or anything. I need my money now!
Desired outcome: REFUND
The complaint has been investigated and resolved to the customer's satisfaction.
Contacting our Billing Support would be much more productive than calling names, honestly speaking.
Refund is absolutely no problem under our 180-day money back guarantee policy. However, to issue that we would need slightly more info than just your name (since both your first name and last name are very common).
Please, chat with our Billing Support here: https://www.pdffiller.com/en/billing?sl=support
Many thanks in advance for you cooperation on the case which we hope to see settled as soonest!
Replied
Unauthorized Charge on my Credit Card
In auditing my credit card, I recently noticed a recurring charge purchase in the amount $30.00 from PDF Filler and upon further investigation learned that this charge began in August 2020 and continued through Jan 2021.
After review of my PDF Filler Account(per their web site) - the "Free PDF Filler Account" that I have which has "No Active Subscription" status has cost me to date a total of $180.00.
The PDF Filler Web Site lists its most expensive plan, the Premium Plan as a cost $15.00 per month.
PDF Filler is charging my credit card without my authorization a fee of $30.00 per month for a free subscription plan.
I have reached out to PDF Filler and have had no response.
Desired outcome: I want my money refunded back to me and no further charges placed on my card.
The complaint has been investigated and resolved to the customer's satisfaction.
many thanks for contacting us, and we are very sorry for any confusion caused!
Refund is no problem at all, however, we would need slightly more info from your side, like the email you've used to login and the last four digits on the credit card charged. We need to verify you in order not to make a refund for a wrong person, you know.
For this, please, chat with our Billing Support here: https://www.pdffiller.com/en/billing?sl=support
or
email our Billing Support agent at monica@pdffiller.team
Thank you in advance for your cooperation on settling this!
About PDFFiller
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with PDFFiller. Make it specific and clear, such as "Unauthorized Subscription Renewal by PDFFiller" or "Difficulty Cancelling PDFFiller Subscription".
4. Detailing the experience: Provide a detailed account of your experience with PDFFiller. Mention key areas such as account access issues, billing discrepancies, customer service interactions, technical problems with the service, or any other specific concerns. Include relevant dates and any transaction details. Clearly describe the nature of the issue, the steps you took to resolve it, including any communication with PDFFiller's customer support, and the response received, if any. Explain how this issue has personally affected you, such as financial loss or significant inconvenience.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as email correspondence, screenshots, receipts, or billing statements. Be cautious not to include sensitive personal information like social security numbers, credit card details, or passwords.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with PDFFiller. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service cancellation, or another form of redress.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description of the issue is easy to understand.
8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.
9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even a resolution from PDFFiller through the platform.
Yes, PDFfiller is a legitimate online service that allows users to edit, sign, and manage PDF documents through their platform.
Many users have reported that PDFfiller's features are reliable and user-friendly, but individual experiences may vary.
PDFfiller uses encryption and secure servers to protect users' personal information and document data. However, it's essential to use strong passwords and secure internet connections when accessing any online service.
PDFfiller offers a free trial for new users, allowing them to try out the platform's features before deciding whether to purchase a subscription.
PDFfiller offers various subscription plans with different features and pricing. Visit their website to review the current plans and pricing.
It is important to read multiple customer reviews on various platforms to get a comprehensive understanding of users' experiences with PDFfiller.
PDFfiller allows users to cancel their subscriptions at any time but may not offer refunds for the remaining subscription period. Review their terms and conditions for specific details.
PDFfiller offers customer support through email, live chat, and phone. User experiences with their support team may vary, so it's essential to read customer reviews to gauge overall satisfaction.
Yes, PDFfiller allows users to sign documents electronically using a secure and legally binding e-signature feature.
PDFfiller is compatible with various devices and operating systems, including Windows, macOS, iOS, and Android.
PDFfiller offers collaboration features, allowing multiple users to work on a single document simultaneously, depending on the subscription plan.
PDFfiller offers a range of features similar to other PDF editing software and services, but it's essential to compare features, pricing, and user reviews to determine the best option for your needs.
PDFfiller's subscription plans are generally transparent, but be sure to review the terms and conditions before purchasing to understand any additional fees or charges that may apply.
PDFfiller integrates with various software and services, such as Google Drive, Dropbox, and Microsoft OneDrive, depending on the subscription plan.
PDFfiller allows users to export documents in various formats, including PDF, Word, Excel, and PowerPoint, depending on the subscription plan.
PDFfiller stores documents and data for the duration of your subscription, and the storage period may vary depending on your subscription plan.
Yes, PDFfiller allows users to create fillable PDF forms that can be easily shared and filled out by others.
PDFfiller offers a library of templates and pre-designed forms for various industries and purposes, making it easier for users to find and customize the documents they need.
PDFfiller aims to maintain the original formatting when converting documents, but results may vary depending on the complexity of the document. It's essential to review the converted document for any formatting issues.
Yes, you can find user reviews on various websites and forums. Be sure to read multiple reviews to get a comprehensive understanding of other users' experiences with PDFfiller.
Overview of PDFFiller complaint handling
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PDFFiller contacts
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PDFFiller phone numbers+1 (800) 831-2050+1 (800) 831-2050Click up if you have successfully reached PDFFiller by calling +1 (800) 831-2050 phone number 0 0 users reported that they have successfully reached PDFFiller by calling +1 (800) 831-2050 phone number Click down if you have UNsuccessfully reached PDFFiller by calling +1 (800) 831-2050 phone number 1 1 users reported that they have UNsuccessfully reached PDFFiller by calling +1 (800) 831-2050 phone numberCustomer service+1 (855) 750-1663+1 (855) 750-1663Click up if you have successfully reached PDFFiller by calling +1 (855) 750-1663 phone number 1 1 users reported that they have successfully reached PDFFiller by calling +1 (855) 750-1663 phone number Click down if you have UNsuccessfully reached PDFFiller by calling +1 (855) 750-1663 phone number 0 0 users reported that they have UNsuccessfully reached PDFFiller by calling +1 (855) 750-1663 phone number100%Confidence scoreAccounting / Billing+1 (617) 963-0233+1 (617) 963-0233Click up if you have successfully reached PDFFiller by calling +1 (617) 963-0233 phone number 0 0 users reported that they have successfully reached PDFFiller by calling +1 (617) 963-0233 phone number Click down if you have UNsuccessfully reached PDFFiller by calling +1 (617) 963-0233 phone number 0 0 users reported that they have UNsuccessfully reached PDFFiller by calling +1 (617) 963-0233 phone number
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PDFFiller emailsdean.s@support.pdffiller.com100%Confidence score: 100%Supportsupport@pdffiller.com95%Confidence score: 95%support
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PDFFiller address17 Station Street, 3rd Floor, Brookline, Massachusetts, 02445, United States
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PDFFiller social media
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