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Dear PDFfiller Support Team,
I am writing to express my concern regarding an unauthorized charge on my credit card associated with your service. Two years ago, I discovered your website and was grateful for the free PDF editing features offered. I have only utilized the service twice, with the most recent occasion being two months ago. At no point did I opt for a paid subscription due to the cost being prohibitive, especially since I was unemployed and without income at that time.
I was taken aback to receive a notification on November 8, 2023, at 18:55 Tokyo time, stating that my credit card was charged $96. This amount represents a significant sum for me, and I am certain that I have not subscribed to any of your paid services.
I kindly request that you cease any further unauthorized actions regarding my account and issue a full refund of the $96 charged. My account details are as follows:
Account: [protected]@gmail.com
Credit Card Ending in: 9302
Please consider this matter with urgency. If the issue is not resolved promptly and the funds are not returned to my account, I will be compelled to pursue legal action.
Thank you for your immediate attention to this matter.
Sincerely,
HOU YAN
We do not see your email here due to [protected] block, unfortunately, but as per the subscription ID our records show that you were in contact with our Support on November 8th. The subscription has been canceled and a refund has been issued already.
If you have any further questions/concerns, please email support@pdffiller.com, we'll address that ASAP.
This complaint has been resolved automatically due to user's inactivity.
2 comments
PDF filler are croocks. I just received a notification that they took an unauthorized $2 from my account even though I deleted my account the very day I subscribed. What is wrong with this company?
Dear pdfFiller Support Team,
I am writing to express my concern regarding an unauthorized charge on my debit card associated with your service. I discovered your website and was grateful for the free PDF editing features offered. I have only utilized the service twice, with the most recent occasion months ago. At no point did I opt for a paid subscription due to the cost being prohibitive, especially since I was unemployed until now.
I received a notification today, October 10, 2024, at 1:43 PM UAE time, stating that my credit card was charged $96. This amount represents a significant sum for me.
I kindly request that you cease any further unauthorized actions regarding my account and issue a full refund of the $96 charged. My account details are as follows:
Account: [protected]@gmail.com
Card Ending in: 4849
Please consider this matter with urgency. If the issue is not resolved promptly and the funds are not returned to my account, I will consider legal action.
Thank you for your immediate attention to this matter.
Sincerely,
Mark Beshay