PDFFiller review: Unauthorized charge of $96 on my credit card 1

Dear PDFfiller Support Team,

I am writing to express my concern regarding an unauthorized charge on my credit card associated with your service. Two years ago, I discovered your website and was grateful for the free PDF editing features offered. I have only utilized the service twice, with the most recent occasion being two months ago. At no point did I opt for a paid subscription due to the cost being prohibitive, especially since I was unemployed and without income at that time.

I was taken aback to receive a notification on November 8, 2023, at 18:55 Tokyo time, stating that my credit card was charged $96. This amount represents a significant sum for me, and I am certain that I have not subscribed to any of your paid services.

I kindly request that you cease any further unauthorized actions regarding my account and issue a full refund of the $96 charged. My account details are as follows:

Account: [protected]@gmail.com

Credit Card Ending in: 9302

Please consider this matter with urgency. If the issue is not resolved promptly and the funds are not returned to my account, I will be compelled to pursue legal action.

Thank you for your immediate attention to this matter.

Sincerely,

HOU YAN

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