pdfFiller review: Yearly premium subscription
Replied
I used the service for 2 days which stipulated free seven days then charge, which I cancelled it immediately and it charged me $1.75 may 22 and it refunded me +$1.75 on may 26 because this service was cancelled now fast forward today at 4:23a.M. While I was sleeping I wake up to $144 pending to pdffiller
I don’t even have the app on my phone and when I went to the subscriptions it read cancelled and the subscription charged me $75 may 30 for a yearly subscription which I once again cancelled
Claimed loss: $75 + $144=$219.00
Confidential Information Hidden: This section contains confidential information visible to verified pdfFiller representatives only. If you are affiliated with pdfFiller, please claim your business to access these details.
Please allow us to clarify how we see it on our end.
$1.75 is indeed recorded, transactioned and returned. Please note that this is not actually a charge at all, strictly speaking.
This is called "verification amount" which is used by banks and payment systems to check the validity of data provided upon account registration.
Afterwards, under the email indicated in this complaint, we see only a charge in the amount of $144 (this is our annual plan, correct). We do not see a charge in the amount of $75. Was this also labeled as pdfFiller on your end? If so, there is a possibility that you actually have a subscription under a different email, sorry to inform you. Do you use other email addresses on a same device? From work or college, for example.
If you would like to get a refund for $144 (if you are sure you don't need this subscription), pleas email us (support@pdffiller.com) from the email indicated in this complaint.
Thank you.
This complaint has been resolved automatically due to user's inactivity.
0 comments