CB Web Services pdfFiller Charges on cc that I did not authorize

pdfFiller – Charges on cc that I did not authorize

Sheree Miller of US

Apr 28, 2025 8:45 am EDT

Verified customer

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I have a 1 years subscription for pdf filler in which was paid in full. Now I am randomly getting charged 96.00 dollars on my credit card. SupportPDFfiller.com 855-750-1663 MA ($96.00)
I did not authorize this charge my subscription was paid in full. I would like a full refund and for my credit card never to be charged again unless it is with my authorization.

Claimed loss: 96.00

Desired outcome: 96.00

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pdfFiller response

Apr 28, 2025 9:36 am EDT

pdfFiller customer support contacts

Phone numbers

+1 (800) 831-2050

+1 (855) 750-1663

Address

17 Station Street, 3rd Floor, Brookline, MA, 02445, US

Website

www.pdffiller.com

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Dear Sheree,
many thanks for reaching out and apologies if any confusion!
Our records show that you have actually been in direct communication with our Billing Support just 20 minutes ago and that a refund has been already arranged and is moving your way.
Just in case you haven't saved that conversation records on your end, here is a brief summary without any personal details (since this reply will be published online on a third-party site):
the ID number you are indicating here belongs to an older account which has long been deactivated and has no recent charges on it.
The new account (and the charge in question) have been under sh************industrial@gmail.com.
On your request, it has been canceled and a refund has been issued for you.
Please note that depending on your location and your bank, the refund might take from two to five business days (on average, two or three).
We are hoping to see this entirely settled very soon!

Resolved

This complaint has been resolved automatically due to user's inactivity.