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3.7 4 Reviews 476 Complaints
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PDFFiller complaints 476

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12:52 pm EST

PDFFiller Unauthorized charges

$100+ was taken out of my account unknowingly. I did not authorize this transaction.

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3:43 pm EDT
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PDFFiller PDF Filler unauthorized charges taken out of my bank account

I was under the impression I had a free thirty day trial and did not receive any notice of a subscription renewal nor did I sign up for a yearly subscription. On July 1st 2021, $102 was taken out of my bank account without my knowledge. I canceled my subscription moments before writing this. Had I received notice that my subscription was about to begin and my trail was going to end, I would have canceled my trial right away. I received no emails from the company addressing the payment. I found out by looking at my bank account. I did not give my consent to be charged.

My account number is [protected]

Desired outcome: Refund

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10:24 pm EST

PDFFiller PdfFiller app

They're charging my account $96 EVERY MONTH! Sent emails…haven't credited my account YET! Crooks!

Desired outcome: I want my money back!

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11:40 am EDT
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PDFFiller Unauthorized billing

On JUNE 12 2021 PDFFiller withdrew $96 US from my credit account without notification. I had a free trial to test out their services but hadn't decided if I wanted to purchase the subscription. I was under the impression that I would receive due notice if the free trial were to expire. I was never informed that it had expires, and was not informed that my annual trial would begin. The company simply withdrew money without consent. I never agreed to purchase the subscription. Only the free trial. I have promptly cancelled the subscription at the moment I write this, the day money was withdrawn. I do not want the features I was charged.

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7:28 pm EDT

PDFFiller I have been charged a year fee that i have not approved on my Credit Carsd

i have received a fee from pdfFiller that i have not approved nor have i signed up for this service - please advise how you have illegally obtained my credit card details - bank is being made aware of fraudulent activity on my account from pdffiller

Desired outcome: refund immediately

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5:58 am EDT
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PDFFiller Subscription

Hello, I cancelled my "free" trial over 2 months ago but I am still being charged every month! I checked my account tab and there is no current subscription to cancel., so this is theft!
Also, no email as a receipt of this payment
Id like a refund for the last 2 months please

Desired outcome: refund

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8:21 am EDT
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PDFFiller Billing

I have a $179 bill on my account that I requested resolution from through Apple days ago. I NEVER authorized this and Per my billing history with apple, have NEVER had a bill this large, EVER. This has caused me economic hardship during Covid and put my phone bills at risk of being late/disconnected.
This billing is not ethical. Please assist with resolving as soon as possible

Desired outcome: A Refund immediately

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12:38 am EDT
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PDFFiller unauthorized credit card charge

On May 26 PDFFiller withdrew $96 US from my credit account without notification. I had a free trial with the company to test out their services but hadn't decided if I wanted to purchase the subscription. I was under the impression that I would receive due notice if the free trial were to expire. I was never informed that it had expires, and was not informed that my annual trial would begin. The company simply withdrew money without consent. I never agreed to purchase the subscription. Only the free trial. I have promptly cancelled the subscription at the moment I write this, the day money was withdrawn. I do not want the features I was charged for.

Desired outcome: refund for $96

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Duane L. B.
, US
May 28, 2021 12:22 am EDT

The same thing happened to me today! I have to dispute the charges and cancel my card. I signed for the free trial and even now this is what the account says...

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PDFFiller
, US
May 28, 2021 6:14 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi there! Many thanks for this screenshot, actually. Our Billing Support will email you today to follow up and settle this. Sorry for the inconveniences!

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12:52 pm EDT
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PDFFiller Charged $96 USD for no reason -

I have been charged whopping $96 US Dollars for a subscription I have never ever subscribed to! It was supposed to be a free subscription and I had cancelled it and while I was going through my banking payments and found that I have been charged such an amount for no reason. Kindly tell me an explanation and I wish to get a refund as soon as possible. Please let me know the process and how can I get connected to the concerned department for my refund at the earliest. Thanks, Wagisha Singh

Desired outcome: Refund Process

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7:49 pm EST

PDFFiller Charge

I did not realize I had ordered this service. Please drop and refund immediately! All queries indicate this is a scam!

Desired outcome: Refund money and drop service!

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7:00 pm EDT
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PDFFiller Unauthorised debit

Hi
I just checked my bank statement this morning and discovered you had wrongfully debited $136.84 from my bank account. I don't recall ever buying any or subscriptions from you or anything so I would like this problem fixed thank you
Regards
Damian

Desired outcome: Refund

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9:56 am EDT
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PDFFiller I didn’t authorize the 90+ dollar charge that was just took from my account

I don't use your services and never gave anyone permission to use my account for it! I was charged 90+ dollars and would like to see if we can fix that, I will also contact my bank Incase someone has my info! Thank you

Megan Detherage
[protected]
[protected]@gmail.com
Card ending in 4380

Desired outcome: Refund

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7:26 am EDT
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PDFFiller Balance deduction from bank account without subscriptions

Its me sanam and i am writing this complain regarding my balance deductions from bank account as i don't have any subscriptions and plans regarding pdffiller. Around 7-8 pm $136.05 was deducted from my bank account as I haven't used the service as well.i have attached the photo as well for my deduction of balance. Please have a look at this issue because its not a small amount.

Hope to hear from you guys soon.

Best regards,
Sanam

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9:20 am EDT
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PDFFiller Unauthorized charges

On march 15 2021 I was charged a fee of 101.76 and i never signed up for it or anything so is there a way that I can be reimbursed the funds back into my account I am reaching out to you first before I take other actions with the bank and etc. The account that the money was withdrawn from was a business account and I never authorized for any transactions to be done. The statement on the bill says (AIR9.CO*[protected])

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11:40 am EDT
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PDFFiller PDF Filler

I was charged 96 dollars on an account I no longer use, after making a free account almost a year ago! Was charged this, AND an overdraft fee! When I go to the website, my account type still says "free account" and I see no card information anywhere. My name is Meagan Millier. millier.[protected]@gmail.com. I just would like to get a refund and close off whatever account is charging me so I no longer get charged!

Desired outcome: Refund

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2:52 am EDT
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PDFFiller PDF filler

I have a basic subscription and pay $19.95 monthly. Love the product and use it fairly often. My problem is they are apparently not happy with me having just the basic subscription so now that I pay them they think it's ok to send me pop up windows all day long that say "Upgrade your account to Premium NOW". contacted support online and though email and got a bunch of horse s**t instead of help. They say the only way they can help me is if I capture a screen shot of their pop up window and email it to them? WTH why do I have to do that to get you to stop spamming me with their advertising. It's like they are trying to force me to upgrade or they won't stop. Horrible customer service and harassing a paying customer! Ruined the experience for me and I'm gonna be looking for another company online to sign up with.

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1:02 pm EDT
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PDFFiller PDFfiller

Falsely advertising this is a free one time service.

On 4/27/2021 I spent an hour completing a form, which I had to provide personal information, I was not able to print or save my document without providing PDFFiller my credit card information.

Why can these companies advertise their services are free when they are NOT?

I did a search of complaints before using this company. My search indicated they were safe, the only complaints I had seen were of customers who bought into their service and were over billed or billed incorrectly. I did not plan to buy their service so I was not too concern.

I am so annoyed and frustrated. I would appreciate any advice you can provide consumers to avoid these types of companies.

Desired outcome: Stop advertising free service, or not be allowed to advertise on line at all!

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3:37 pm EDT
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PDFFiller PDFFiller

I received an authorized charge on my American Express credit card from PDFFiller for $192.

AmExpress rejected it and I can see that I've registered for their service.

I'm reporting it as a scam and will need to get a new credit card from AmExpress.

From AmExpress:

Merchant:

PDFFILLER

Attempted Date:

04/24/21

Amount:

192.60 USD

Original Status:

Declined

Desired outcome: Let me know how and when I registered for this service and don't charge my card!

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10:06 pm EDT
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PDFFiller See below

The product will not print forma even after several attempts
Program is WAY to slow
Program is not intuitive

How do I cancel my subscription?

[protected]@aol.com

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5:46 am EDT
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PDFFiller Money taken out of bank account

On the 3rd March I received a notification that An Amount of R1451.61 was deducted from my account from PDFFILLER.I then went to my bank as tried to resolve the incident but came out unsuccessful, it's been over a month and still nothing is resolved.The bank have me and option of contacting PDFFILLER but that as well has not been good because of the number is on the site.I would like to hear back regarding this problem.

Desired outcome: Refund of Full money taken out my account

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About PDFFiller

Screenshot PDFFiller
PDFFiller is an online platform providing document management services. It allows users to edit, sign, and share PDF files. The service offers a variety of tools for form creation, cloud storage, and collaboration. PDFFiller caters to individuals and businesses needing to streamline their document workflow.
How to file a complaint about PDFFiller?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with PDFFiller. Make it specific and clear, such as "Unauthorized Subscription Renewal by PDFFiller" or "Difficulty Cancelling PDFFiller Subscription".

4. Detailing the experience: Provide a detailed account of your experience with PDFFiller. Mention key areas such as account access issues, billing discrepancies, customer service interactions, technical problems with the service, or any other specific concerns. Include relevant dates and any transaction details. Clearly describe the nature of the issue, the steps you took to resolve it, including any communication with PDFFiller's customer support, and the response received, if any. Explain how this issue has personally affected you, such as financial loss or significant inconvenience.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as email correspondence, screenshots, receipts, or billing statements. Be cautious not to include sensitive personal information like social security numbers, credit card details, or passwords.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with PDFFiller. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service cancellation, or another form of redress.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description of the issue is easy to understand.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even a resolution from PDFFiller through the platform.

Frequently asked questions (FAQ) about PDFFiller customer service
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Is PDFfiller a legitimate online service for editing and managing PDF documents?

Yes, PDFfiller is a legitimate online service that allows users to edit, sign, and manage PDF documents through their platform.

Are the features offered by PDFfiller reliable and easy to use?

Many users have reported that PDFfiller's features are reliable and user-friendly, but individual experiences may vary.

How secure is my personal information and document data when using PDFfiller?

PDFfiller uses encryption and secure servers to protect users' personal information and document data. However, it's essential to use strong passwords and secure internet connections when accessing any online service.

Does PDFfiller offer a free trial or free version of their service?

PDFfiller offers a free trial for new users, allowing them to try out the platform's features before deciding whether to purchase a subscription.

What is the cost of using PDFfiller, and are there different subscription plans available?

PDFfiller offers various subscription plans with different features and pricing. Visit their website to review the current plans and pricing.

Can I trust the customer reviews of PDFfiller?

It is important to read multiple customer reviews on various platforms to get a comprehensive understanding of users' experiences with PDFfiller.

What is PDFfiller's cancellation and refund policy?

PDFfiller allows users to cancel their subscriptions at any time but may not offer refunds for the remaining subscription period. Review their terms and conditions for specific details.

How does PDFfiller handle customer support and inquiries?

PDFfiller offers customer support through email, live chat, and phone. User experiences with their support team may vary, so it's essential to read customer reviews to gauge overall satisfaction.

Can I use PDFfiller to sign documents electronically and securely?

Yes, PDFfiller allows users to sign documents electronically using a secure and legally binding e-signature feature.

Is PDFfiller compatible with different devices and operating systems?

PDFfiller is compatible with various devices and operating systems, including Windows, macOS, iOS, and Android.

Can multiple users collaborate on a single document using PDFfiller?

PDFfiller offers collaboration features, allowing multiple users to work on a single document simultaneously, depending on the subscription plan.

How does PDFfiller compare to other PDF editing software and services?

PDFfiller offers a range of features similar to other PDF editing software and services, but it's essential to compare features, pricing, and user reviews to determine the best option for your needs.

Are there any hidden fees or charges when using PDFfiller?

PDFfiller's subscription plans are generally transparent, but be sure to review the terms and conditions before purchasing to understand any additional fees or charges that may apply.

Does PDFfiller integrate with other software or services?

PDFfiller integrates with various software and services, such as Google Drive, Dropbox, and Microsoft OneDrive, depending on the subscription plan.

Can I export edited documents from PDFfiller in different file formats?

PDFfiller allows users to export documents in various formats, including PDF, Word, Excel, and PowerPoint, depending on the subscription plan.

How long does PDFfiller store my documents and data?

PDFfiller stores documents and data for the duration of your subscription, and the storage period may vary depending on your subscription plan.

Can I use PDFfiller to create fillable PDF forms?

Yes, PDFfiller allows users to create fillable PDF forms that can be easily shared and filled out by others.

Does PDFfiller offer templates or pre-designed forms?

PDFfiller offers a library of templates and pre-designed forms for various industries and purposes, making it easier for users to find and customize the documents they need.

Can I trust the document conversion feature in PDFfiller to maintain the original formatting?

PDFfiller aims to maintain the original formatting when converting documents, but results may vary depending on the complexity of the document. It's essential to review the converted document for any formatting issues.

Are there any user reviews available for PDFfiller?

Yes, you can find user reviews on various websites and forums. Be sure to read multiple reviews to get a comprehensive understanding of other users' experiences with PDFfiller.

Overview of PDFFiller complaint handling

PDFFiller reviews first appeared on Complaints Board on May 5, 2015. The latest review Unauthorised charge was posted on Apr 17, 2024. The latest complaint Unauthorised charge was resolved on Apr 17, 2024. PDFFiller has an average consumer rating of 4 stars from 480 reviews. PDFFiller has resolved 321 complaints.
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  1. PDFFiller contacts

  2. PDFFiller phone numbers
    +1 (800) 831-2050
    +1 (800) 831-2050
    Click up if you have successfully reached PDFFiller by calling +1 (800) 831-2050 phone number 0 0 users reported that they have successfully reached PDFFiller by calling +1 (800) 831-2050 phone number Click down if you have unsuccessfully reached PDFFiller by calling +1 (800) 831-2050 phone number 1 1 users reported that they have UNsuccessfully reached PDFFiller by calling +1 (800) 831-2050 phone number
    Customer service
    +1 (855) 750-1663
    +1 (855) 750-1663
    Click up if you have successfully reached PDFFiller by calling +1 (855) 750-1663 phone number 1 1 users reported that they have successfully reached PDFFiller by calling +1 (855) 750-1663 phone number Click down if you have unsuccessfully reached PDFFiller by calling +1 (855) 750-1663 phone number 0 0 users reported that they have UNsuccessfully reached PDFFiller by calling +1 (855) 750-1663 phone number
    100%
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    Accounting / Billing
    +1 (617) 963-0233
    +1 (617) 963-0233
    Click up if you have successfully reached PDFFiller by calling +1 (617) 963-0233 phone number 0 0 users reported that they have successfully reached PDFFiller by calling +1 (617) 963-0233 phone number Click down if you have unsuccessfully reached PDFFiller by calling +1 (617) 963-0233 phone number 0 0 users reported that they have UNsuccessfully reached PDFFiller by calling +1 (617) 963-0233 phone number
    More phone numbers
  3. PDFFiller emails
  4. PDFFiller address
    17 Station Street, 3rd Floor, Brookline, Massachusetts, 02445, United States
  5. PDFFiller social media
PDFFiller Category
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