Paul Mitchell

Had to reschedule appointment that was cancelaste week.

Went in for silvery highly.

Came out with other highlights.

Before toner was split, I asked to see the swatch because I did not like the one from January; I did not like it, and I told them so. I asked for options, they said I had none. I even volunteered to leave as is; they said no. They put the toner; like I told them, I did not like it. I paid in full; I had no cut nor treatment done because there was no time. It took them all day to make this that I never asked for and I paid $168 for it and rescheduled the cut & treatment for the third time.

Now I am wondering how this waste of my time is fair when they never told me they could not get the Cool, silver tone in my hair.

I would like a refund, correction for sure, or discount or something!