Paul Mitchell review: Incomplete hair service

On Monday, July 28th, my daughter attended a scheduled appointment at 12:45 p.m. for a hair color (black), haircut, and styling/blowout. By 3:52 p.m., she contacted me to inform me that only the hair coloring had been completed and that she was asked to return at 5:30 p.m. to finish the styling portion. At this point, neither the haircut nor the styling had been completed. Due to other obligations, she was unable to return later in the day and had to finish styling her hair at home on her own.

The next day, Tuesday, July 29th, while completing her hair, she realized that the color applied was not black as requested, but rather still allowed her natural brown tones to show through.

I contacted the school around 5:06 p.m. that same day and initially spoke with a representative who then transferred me to the manager on duty. The manager answered the call with a dismissive tone, asking how she could help me, without any indication that she had been properly briefed on the situation. When I asked if she was familiar with the issue, she confirmed that she was and stated that the school would be willing to redo the color, as that was the only service for which my daughter was charged.

However, during my initial conversation with the phone representative, I had been told my daughter was charged for hair color, two additional bowls, and a haircut. This inconsistency in communication is unacceptable.

I acknowledged that while my daughter may not have been charged for the full list of services, the bottom line remains that she left the appointment with incomplete services — no haircut and no proper styling — and an unsatisfactory hair color. I then requested, in good faith, that along with redoing the color, her hair be flat-ironed, considering she had to complete the styling herself at home using her own tools and time. The manager refused this request in a hostile tone, which I found to be unprofessional and uncalled for.

Frustrated by the manager’s dismissive attitude, I did respond emotionally and used inappropriate language, for which I take responsibility. Nevertheless, the manager escalated the situation further and abruptly disconnected the call. I attempted to call back several times to request her name and the contact information for corporate, but my calls went unanswered.

I am extremely disappointed by both the quality of service and the lack of professionalism displayed by the management staff. This experience has caused inconvenience and frustration for both my daughter and myself, and I feel the situation was not handled with the care or courtesy expected from an educational institution committed to customer service and professional development.