CB Fast Food Chains Papa John's Complaints #182-201

Papa John's review: can't get a pizza delivered

6 comments

stvnptrk of US

Feb 06, 2010 4:30 pm UTC

Resolved

Rainy night; wanted pizza delivered. Had coupons for Papa John's. After a lengthy signup process online, we searched for available stores within a 5-mile radius. We were directed to a store about 2.5 miles away. The menu interface is a little confusing but when you figure out you can start with a "set" pizza recipe and then add or take away items, it makes more sense. The signup and order process took perhaps 20 minutes total.

After placing the order, the error message was basically that our order couldn't be fulfilled with that store. There was no further information.

Bottom line: we successfully signed up at, and obtained an actual pizza and salads, delivered within 30 minutes from Domino's. Domino's site also has its own problems (similar, confusing menu interface; memory intensive pages that "hung" my PC from time to time--but we did get to eat pizza and not leave the house!

On calling the Papa John's customer service hotline, I was politely told yes, that restaurant is within what would usually be considered a reasonable service area for my address, but apparently that store has a different policy for how far they'll drive. End of conversation.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

6 comments

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Stacy Clark

Columbus, US

1 comments

Stacy Clark of Columbus, US

May 02, 2008 6:32 pm UTC

Papa John's handed out "Crybaby" t-shirts that displayed Lebron Jame's number (23). I think the "Crybaby" t-shirts that the Washington Wizard fans wore on Friday May 2nd, 2017 was a terrible form of advertisement. Not only does it show that Papa John's has no class, it also shows what a terrible judge of talent your marketing department has as the Wizards lost for the 3rd year in a row to the Cleveland Cavaliers.

They lost two customers as my husband and I will never purchase their pizza again, and understand this will not be my last form of complaint.

Cavs Fan

Columbus, US

1 comments

Cavs Fan of Columbus, US

May 02, 2008 8:27 pm UTC

Papa John's will NEVER see another dollar of mine. Furthermore, everyone I know will be boycotting the franchise as well.

Cavs Fan 2

North Olmsted, US

1 comments

Cavs Fan 2 of North Olmsted, US

May 03, 2008 10:04 am UTC

I will do as much as I can to support Cleveland area boycotts of Papa John's pizza. This company has no class. You will not be receiving anymore money of mine.

Laurel

Jacksonville, US

3 comments

Laurel of Jacksonville, US

Jul 21, 2008 11:59 pm UTC

Wow, looks like Lebron isn't the only 'Crybaby' in the audience.

Get a life.

Jonny Rocco

16 comments

Jonny Rocco of US

Jul 22, 2008 12:03 am UTC

I wish Papa Johns made you choke to death on the pizza, now that's a complaint, not your ###.

e7bin

2 comments

e7bin of US

May 11, 2009 1:42 am UTC

You people are ###s, who are just soured by cleveland sports

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Papa John's Contacts

Papa John's phone numbers

8800 600 0020

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Russia

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Ireland

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Cyprus

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Turkey

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Bahrain

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China

+965 182 7272

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South Korea

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Bahamas

+591 341 7272

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Bolivia

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Peru

(877) 547-7272

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Customer Care Team

More phone numbers

Papa John's emails

consumer_services@papajohns.com

100%
Confidence score: 100%

Support

rene_kesterson@papajohns.com

93%
Confidence score: 93%

Papa John's address

2002 Papa John's Blvd, Louisville, Kentucky, 40299, United States

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