Panera Bread — management
Saturday, March 9, 2019
I recently had a very unpleasant experience at Panera in West Caldwell, NJ, one that I have been coming to for the last 10 years. I arrived at about 4:30. Set my things down, went up to order and returned to table # 8. I always order food and/or a beverage, while grading papers and lesson planning. I am very patient. But I cannot tolerate rude behavior by those who should know better. I will not stand around and remain indifferent especially when a person's integrity is at stake (a sleeping man, who is a frequent customer, is a bit disheveled in appearance and so he was being taken advantage of in this case) Two of your location managers did nothing.
I first complained to one manager who was on her break. She was a young black woman in her late 20s who I've seen before at the restaurant, telling her first that someone was "flat out" sleeping in one of the booths. Then I told her two drunk guys sitting at tables 12/13(speaking of the bar hop they just returned from) were mocking and yelling at the sleeping man. When I walked away from telling the first manager, she told another manager (a tall white man in his 30s who I've also seen there before) who went back to working and never came over to me or to the area. The cursing got louder and the embarrassment I felt this poor man, got worse. I could not sit and let it continue. I approached the male manager and confronted him as to why he never addressed the issue that I had reported. He said dismissively, "I'm watching." I'm sorry, but that is condescending and unhelpful in a situation like this. With toddlers around, families and this poor man being subject to this behavior, it had to stop. I asked the two boys to leave and told them their behavior was reprehensible. I am really upset about the situation start to finish.
A woman at the next table said to me when I returned to my seat, "That is privilege and entitlement at work. Such a shame. I was very close to saying something too."
Well the truth of the matter is---I did and no one else did, especially your managers.
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