205 N Peters Rd, Knoxville, TN, 37923, US
Tue 6:30 am - 10:00 pm Working Hours
Sun:7:00 am - 10:00 pm
Mon:6:30 am - 10:00 pm
Tue:6:30 am - 10:00 pm
Wed:6:30 am - 10:00 pm
Thu:6:30 am - 10:00 pm
Fri:6:30 am - 10:00 pm
Sat:7:00 am - 10:00 pm

Reviews and Complaints

Panera Breadfront line service

I visit this specific Panera almost daily. This is the first time I saw the associate whot was taking my order. It was very noisy and she kept asking me to repeat myself. In itself that wasn't an issue, but the way she acted was outlandish. She tried to stare me down and generally acted like she wanted to pick a fight with me. It was so ridiculous that I complained to the manager on duty, which is the first for me. This person needs some serious training so that she can understand - customer service is not pushing buttons on the register. It's making the customers feel welcomed. She can easily intimidate someone. I don't get easily intimidated, but I was absolutely taken aback by her odd, aggressive behavior over absolutely nothing. Not only does she not understand "diffusing a potential conflict", she clearly doesn't know what common courtesy means. I won't come back to this Panera again. I don't need to be in a bad mood in the middle of a busy day over an order of chicken soup. It is also obvious that this type of personality manifests itself easily during interviews and training. The fact that Panera placed her up front with this horrible attitude is a disservice to the restaurant and most importantly to its customers.

Add your opinion

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions


    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.