CB Fast Food Chains Panera Bread Complaints #22-41

Panera Bread review: Food quality

Karen Fields, Ph.D. of Denver, US

Aug 03, 2023 6:12 pm UTC

Verified customer

Today my husband and I went to Panera Bread as we normally do when we are going to run several errands before it gets too hot. The chocolate croissant was horrible. The change to the sticks of chocolate is a far sight short of when your company took a croissant, sliced it, and put creamy chocolate within. The regular croissant was so over baked it was almost impossible to eat. In fact, the exterior was peeled off because it was so tough and either end was so over baked, they could not be eaten.

The pecan braid was stale. Unbelievably stale to the point it couldn't be eaten. The only salvation was the café latte were good. Almost $27 for throwing food away is not my idea of a good breakfast at Panera Bread. I doubt we will go back to the one on Battlefield in Springfield, MO, but I also doubt we'll make the additional mileage trips to the other ones for quite a while. I hope you can get back to the fabulous food we could always count on at Panera.

~Karen Fields

Desired outcome: I doubt anything will be a desired outcome from this complaint after seeing the unresolved complaints you showed on the previous page to this form.

Keywords:

breakfast caf latte chocolate croissant exterior over baked pecan braid regular croissant stale sticks of chocolate

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Panera Bread Contacts

Panera Bread phone numbers

+1 (855) 372-6372

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Customer Service

+1 (314) 984-1000

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Legal Department

+1 (312) 629-7219

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Media Contact

+1 (724) 650-5495

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Manager

+1 (303) 356-8374

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+1 (314) 984-2444

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Panera Bread emails

panerabreadcustomercare@panerabread.com

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Support

Panera Bread address

3630 S. Geyer Road, Suite 100, St. Louis, Texas, 63127, United States

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