CB Fast Food Chains Panera Bread Complaints #2-21

Panera Bread review: Drive Thru

Nicole Clark Tenpenny of Nashville, US

Dec 12, 2023 6:26 am UTC

Verified customer

On Sunday December 10th I visited Panera in Gallatin via drive thru. The line was long but never did I think it would take 1 hour and 20 minutes to get my food from this line. After sitting in the drive thru line for about 55 minutes (which I could not get out of due to cars behind me and a curb that I could not go over to the side of me), I finally made it to the window to pay only to be asked to pull over to a parking spot to wait for my food longer. I sat in the parking spot for about 25 minutes waiting on my food, they brought it out and as I checked to make sure the order was right, it appeared to me that both of my sandwiches were wrong. This is highly disappointing as I visit this location often and hope that this is not going to be the way service is going to be from this point forward. I'm sure I am not the only one filing a complaint as there were several other cars that had been waiting in this line for food that were also directed to pull over to a parking spot to wait even longer. Please check on your employees and store, this is never ok!

Claimed loss: I spent 35.79 on 2 sandwiches, a small macaroni and 2 drinks.

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Panera Bread phone numbers

+1 (855) 372-6372

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Customer Service

+1 (314) 984-1000

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Legal Department

+1 (312) 629-7219

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Media Contact

+1 (724) 650-5495

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+1 (303) 356-8374

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+1 (314) 984-2444

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panerabreadcustomercare@panerabread.com

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Panera Bread address

3630 S. Geyer Road, Suite 100, St. Louis, Texas, 63127, United States

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