Outback Steakhouse review: Staff in front

Been there around 7pm today, after the registration the staff said the waiting is around 30 mins., been waiting for 45mins then I come and check my waiting time the lady said 7mins more then I comeback again after 12mins they said the table is not ready and they offer me the bar table, how suck? Why need to be wait for too long and there is no assurance with the time. This is the worst customer service i've encountered here in vegas... Wont be back here!