Outback Steakhouse reviews and complaints 1
View all 486 complaintsOutback Steakhouse - Ordered take out dinners for two people and had to sit at the pickup site for over an hour after the designated pickup time.
On 3/27/21, at 6:39pm, I ordered salmon, veggies, rice and a house salad and my cousin ordered a steak and potato at 6:42pm, on separate charges, but to be picked up at the same time (between 7:35 -7:38). We told them we had a black Honda Del Sol. Arriving at 7:25, we parked directly in front of the pickup door and waited OVER 1 hour with no food. Over 10 people were standing outside the pickup door, waiting for their food in the spotty rain. After 40 minutes, someone finally came out to get our names, but nothing. We got out of the car and joined the other people. Many were cancelling their orders. We decided to wait and at 8:25pm finally got our food which we checked. It was barely warm and had been sitting on a shelf we could see for a long time. We had to drive 20 minutes to get home, so it had to be reheated. By the time we could actually eat it, it was 9:00, way past the time I like to eat supper. This is totally unacceptable for a business that has been around as long as Outback. The turnaround time for orders at Outback had always been long, but if the food was hot, it was acceptable. I know I will NEVER order takeout from them again.
Deborah J. Bergman, Bethany Ford
Desired outcome: We spent at least $50. I want reimbursement for both of us, either with gift coupons we can use for indoor dining or on our credit cards. We did not get RECEIPTS, only the yellow paperwork taped to the bag. I spent $25.66
Latest Outback Steakhouse Reviews
Service and quality of food Gift Cards Incorrect order Outback location in National City, CA. Recent visitGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!