Outback Steakhouse

Hello I'm writing a complaint for today 5-9-2021.
My name is Nicholas Jones and I purchased 3 dinners and a desert. To make a long story short; 1.) They forgot my girlfriends steak, 2.) They forgot my baked potato, and 3.) My burger was not well done as I requested. It was pink in the middle so; I ended up eating around it and throwing away half of the burger.
To resolve the issue I called The Canton, MI Outback and was hung up on multiple times. Third phone call was a success and I asked to speak with a Supervisor. Her name was Julie. At first she said I could remake your food and deliver it; but I told her I lived in Taylor, MI; she replied that won't work. So she said I could give you a $50 dollar credit. I told her I could drive back and pick up the steak and shrimp dinner. She said ok. She now said I can issue you a $20 credit. This is where the attitude and poor customer service escalated. I said now you just told me you could do a $50 credit. She stated really! You want me to remake your order and give a $50 credit with an attitude. That really upset me. I'm thinking wow, you gone mess my order and then get smart with me. Where do they do that at? I thought if you are wrong you own up to it, apologize and try to make the customer happy. I got the total opposite feedback I was looking for. I called her back and canceled the order and requested that she just mail me a gift card which she said she did. I truly don't believe I have received a sincere apology.

I definitely won't be returning to the Canton, MI Outback Steakhouse no time soon.

Thank you for listening to my complaint.

And I also would like to add that I left a tip of $15.00
because I know these are challenging times with Covid and waiters and staff still need to support theirselves and their families.

But the poor attitude displayed by the Supervisor Julie; I can not deal with. I'm glad I was talking to her over the phone and not in person; because I have dealt with some anger management issues in the pass. I had time to deflect and calm down. Sometimes events occur due to what a person says and how they say it. I'm aware that it was Mother's Day and it was a busy crazy day; but that's no excuse to be smart with people. A sincere apology without an attitude goes a long way.

Thanks again for listening and trying to resolve the issue.

Sincerely;

Nicholas Jones