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Orbitz Complaints & Reviews

Orbitzovernight stay without cancellation option

I have looked at many other search engines to save money on stays. They all said the price for non refundable and then price for free cancellation. Orbitz did not until I clicked on cancellation policy and it said 0 if you cancel. Now I do not plan on cancelling but it is a nice cushion if something would come up. Also I have found that when I find a good deal on one of these sites I call the hotel itself and ask for an AARP rate and it the same with less tax to pay. ORBITZ is off of my list to use at all and I will tell everyone I know.

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    • Or
      Orbitz Sep 16, 2015
      This comment was posted by
      a verified customer
      Verified customer

      Hi Reviewer75485,

      My name is Lynne; I’m a member of the Orbitz Customer Relations Team. Typically the hotel cancellation policy is advised and accepted at the time of booking. We’d like to learn more about your concern; so we can address the issue. Please email us at [email protected] and provide the Orbitz Confirmation#; so we may investigate further.

      Thanks for reaching out. We look forwarding to receiving your info.

      Kindly,
      Lynne
      Orbitz Customer Relations
      Chicago, IL

      0 Votes

    Orbitzmisadvertising

    Wife and i for our 71st birthday booked a trip to Sealtle with Orbitz, mainly due to a statement that the reservation could be cancled with no penality. A week later we find out my wife has to have major heart surgery and we can't go. Try to cancel on line, could not, even though i booked on line. Told to call [protected]. After 20 minutes on hold for this 'VERY IMPORTANT CALL', I'm told that to cancle they would keep my money for 1 year and if i do not rebook within 1 year, i forfet my money. Additionally, i have to pay a $200 fee to the airline if i do rebook. When i told about their web page that said no penality or problem with cancelation, they said this had to be done by 10 am of the day after i booked the trip.


    I consider this lying, misrepresentation and likely illegal. Likely they caluculate most of us can't afford to legally challenge it. Not only is my wife's dream trip shot but on our fixed income, we are going to be out a lot of money for us. I WISH SOMEONE WOULD DO A CLASS ACTION (SUE) ORBITZ. WE CAN'T BE UNIQUE, THERE MUST BE 1, 000s and 1, 000s out there with the same experience. That is Millions and Millions of dollars ORBITZ is stealing daily. I will keep trying without much expectation of success, but i make sure everyone i know, everyone i meet now and in the future to not use ORBITZ and ask them to tell 10 other people

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      • Or
        Orbitz Feb 13, 2015
        This comment was posted by
        a verified customer
        Verified customer

        Hello,

        My name is Shalon, and I am part of the Orbitz Customer Relations Team. We want to learn more about your experience so that we can address the issue. Please email us at [email protected] and enter my name in the subject line, so that I can investigate further.

        Thank you for your patience, and I look forward to hearing back from you.

        Sincerely,

        Shalon
        Orbitz Customer Relations
        Chicago, IL

        0 Votes

      Orbitz Cruisesthe rep booked cruise for the wrong date and refused to help after that

      Total scam, so better avoid this jerks. I booked the cruise from the company Orbitz Cruises. I provided all required info and asked the rep to book it. The rep booked and provided the confirmation info. I checked info and it turned out that the rep booked cruise for the wrong date. I contacted them and asked to help, but these scammers refused to help as well as return money back. I wonder if there are people, who have the same problems and what have you done in such situation, please post comments.

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        • Ta
          Tatiszi Jun 24, 2016

          I'm dealing with the same issue!! I am an attorney myself, and I will be contacting a colleague of mine to explore the possibilities. Maybe if so many people have experienced the same issue, we can even file a class action! They changed my trip information, and know the cruise is booked! They are saying I need to pay close to $500 to change the date, when they are the ones who changed it.. I will be contacting their corporate office, as well as the Better Business Bureau!

          0 Votes
        • Or
          Orbitz Dec 16, 2014
          This comment was posted by
          a verified customer
          Verified customer

          I’m a member of the Orbitz Customer Relations Team. We’d like to learn more about your experience so that we can address the issue. Just email us at [email protected] com. Please include the Orbitz confirmation number; we’ll investigate further and respond back to you. Thank you, Steve

          0 Votes

        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved
        Orbitzonline booking

        I booked my ticket online with email address as a required field. Then passenger's name and other pertinent personal info were filled up and entered. They sent me the confirmation with my userid on email. Days passed by, ignoring the userid is on the itenerary as usual practice. But when I was at the airport I couldnt board because my name was different from what was booked. Then I called orbitz and gone thru all this ordeal of why their online booking took my email userid instead of what I entered for required passengers data. They suggested to cancel my trip and took $200 cancellation fee. I ended up buying my ticket at the counter so I can leave and deal with this later. Moral lesson, don't use Orbitz at all. Their online system is a thief. I used them many times in the past using my email and did not have problem. But because I have not used for the last 4 years, this happened. I'm not sure how to go about getting that cancellation fee.

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          Orbitzthey won't return the money!

          I booked a hotel with wrong information, so I called the customer service to cancel the reservation. They told me to book a new one with right information and call they back, then they can cancel the old one and refund the money. I did as what he told me to do. And they agreed to refund. However, I waited ONE MONTH,and no money back. So I called again, they also agreed to refund, but still no money back after another MONTH. I tried the THIRD time, still the same result. They not only made me waste my money, but also waste my time. WILL NEVER USE ORBITZ AGAIN!

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            • Ec
              Echo216 Dec 15, 2014
              This comment was posted by
              a verified customer
              Verified customer

              Problem has been solved. Thanks!

              0 Votes
            • Or
              Orbitz Sep 25, 2014
              This comment was posted by
              a verified customer
              Verified customer

              Hi Echo216,

              My name is Lynne; I’m a member of the Orbitz Customer Relations Team. We’d like to learn more about your experience so that we can address the issue. Just email us at [email protected] Please enter my name in the subject line and include the Orbitz confirmation number; we’ll investigate further. Thank you for reaching out. I look forward to hearing back from you.

              Sincerely,
              Lynne
              Orbitz
              Customer Relations
              Chicago, IL

              0 Votes

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            Orbitzthe nightmare - flight from mexico to europe

            Here's a copy of an email I sent to Orbitz Customer Relations:

            On July 11th, 2013, I used Orbitz.com to book a Lufthansa flight from Mexico to London, returning from Amsterdam to Los Angeles (Orbitz record locator: PBORB5636047714). The ticket number, according to Orbitz.com, is: [protected]. The flight was scheduled to depart on August 11th, 2013. I cancelled my travel plans on August 10th, 2013. On January 28th, 2014, I spoke with an Orbitz Customer Service Representative regarding this cancelled itinerary. The representative told me that I would be able to use the $1, 610.53 from the original reservation on a new reservation, provided I booked it before July 11th, 2014. The fare difference and any applicable fees would be my responsibility. On July 9th, 2014, I called Orbitz to book a new reservation using the credit from the cancelled reservation. All of my contact with Orbitz from here on is with the international booking department.
            The first agent I spoke to told me her name was Skylar. She told me Orbitz had no record of my booking, and that I would have to call Lufthansa to try and use my credit. I then spoke to Svan at Lufthansa, who informed me that his company also did not have any record of my booking. I called Orbitz back and spoke to Marge, who told me she would look into the matter for me by calling Lufthansa and straightening everything out. Instead, she transferred me directly to Lufthansa and left me with agent Nazima of Lufthansa. Neither of us had any idea what had happened. Agent Nazima kindly informed me that agent Marge had done a "blind transfer, " effectively abandoning me on the line.
            I then called Orbitz back and spoke to agent Hazel. Hazel informed me that I had already forfeited my flight credit and that there was nothing I could do. I asked her to transfer me to her supervisor, Logan. Logan informed me that in order to use the $1, 610.53 in credit from my original booking, I would have had to cancel, book and complete my travel plans before the date of the original departure. Not only did this not make any sense, but it directly contradicted what the Orbitz agent had told me on January 28th, 2014. Agent Logan informed me that even if an Orbitz agent had given me false information, the fact of the matter was that I had forfeited my ability to use the $1, 610.53 I had spent on my original booking. Agent Logan also informed me that this was per Lufthansa's rules and regulations. I asked agent Logan to send me a copy of the fare rules or terms and conditions of my booking. He replied that he did not have access to this information, as it had been purged along with my $1, 610.53. How he managed to inform me of the terms applying to my flight verbally, but could not send it in writing, escapes me.
            On July 10th, 2014, I called Lufthansa to confirm that what agent Logan had told me regarding Lufthansa's regulations was correct. Agent Marie of Lufthansa informed me that the real reason why I couldn't rebook was because the return leg of my trip from Europe was non-negotiable and non-refundable.She provided me with ticket number 220-[protected]-29, which was different from the one Orbitz.com has saved. She advised me to contact Orbitz and seek compensation for the loss I suffered due to the inaccurate information I had been given on January 28th.

            I then called Orbitz once again (at 10:04AM Pacific Time) and spoke to Vince. Vince confirmed what Lufthansa had told me. Why none of the Orbitz representatives I had spoken to before were able to verify this also escapes me. However, Vince told me that he would listen to the recording of the call I made on January 28th, and that he would call me back. Vince called me back within the hour and informed me that, because Orbitz had given me inaccurate information, I would be able to rebook using my $1, 610.53. He informed me that since the original issue date was July 19th, 2013, I would have to book and complete my new travel before July 19th, 2014. Vince was kind enough to give me a "one-time exception" and let me book travel after July 19th, 2014. I thanked Vince for his help, and told him that I would call back and rebook my travel. Vince then told me that he would notate my account, so that when I called back I would have no issues rebooking my flight. This being such a momentous occurrence, I asked if there was any way to identify him when I called back. Vince simply told me to tell Orbitz I had spoken to "Vince."
            I called Orbitz back at 8:29PM, Pacific Time, and spoke to Jasmine. Jasmine informed me that my flight credit was forfeited. She could not find any notes on my account, she found no record of my call from earlier that day, and she did not know who Vince was. She then placed me on hold while she contacted Lufthansa. Like agent Marge from the day before, agent Jasmine also did a "blind transfer, " and abandoned me on the line with a pleasant Lufthansa agent. It pains me to say that I had to hang up on this Lufthansa agent.
            I immediately called Orbitz back and spoke to Stacy. Agent Stacy was a bit more helpful. She also informed me that I had forfeited my credit, but she was willing to look for evidence of my call with Vince. If Orbitz had indeed given me inaccurate information, she said, I would be compensated. After another one of Orbitz's obscenely long holds, agent Stacy informed me that she could not find any record of my call with Vince from earlier that day. She told me that she would forward this to the Orbitz Technical Department, and that I would receive a call or email within 24 hours. Not wanting to lose track of this gem of an agent, I asked for any identifying information. Agent Stacy is the first Orbitz agent to give me her employee number: 062404. Why nobody else would give me this number continues to elude me.
            I considered waiting, but I'm sure you can agree that this is beyond ridiculous. I suspect that, given the chance, Orbitz might place me on hold until July 19th, 2014, and then say I'm out of time. I do hope you can help me resolve this issue before then, because my head really hurts now. If you are unable to do so, could you perhaps direct me to someone who could?
            I also thought it might be a good idea to record my conversations with the agents, to avoid misunderstandings in the future. Seeing as the Orbitz representatives I spoke to can't seem to keep track of what goes on in our phone calls, I am more than willing to provide you with the recordings if need be.
            If I can salvage any of the $1, 610.53, that would help ease the pain some. I don't know what you can offer to an abused customer, but I hope that at least you can reply and explain to me if I am in the wrong. Do not hesitate to call or write back with any questions. Thank you very much for your time.
            --------

            It is my hope to spare another poor soul from falling into the hellhole that is traveling with Orbitz. I will post updates as they occur.

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              Orbitz Flight From Mexico To Europeorbitz - the nightmare

              Sent to Orbitz Customer Relations:
              On July 11th, 2013, I used Orbitz.com to book a Lufthansa flight from Mexico to London, returning from Amsterdam to Los Angeles (Orbitz record locator: PBORB5636047714). The ticket number, according to Orbitz.com, is: [protected]. The flight was scheduled to depart on August 11th, 2013. I cancelled my travel plans on August 10th, 2013. On January 28th, 2014, I spoke with an Orbitz Customer Service Representative regarding this cancelled itinerary. The representative told me that I would be able to use the $1, 610.53 from the original reservation on a new reservation, provided I booked it before July 11th, 2014. The fare difference and any applicable fees would be my responsibility. On July 9th, 2014, I called Orbitz to book a new reservation using the credit from the cancelled reservation. All of my contact with Orbitz from here on is with the international booking department.
              The first agent I spoke to told me her name was Skylar. She told me Orbitz had no record of my booking, and that I would have to call Lufthansa to try and use my credit. I then spoke to Svan at Lufthansa, who informed me that his company also did not have any record of my booking. I called Orbitz back and spoke to Marge, who told me she would look into the matter for me by calling Lufthansa and straightening everything out. Instead, she transferred me directly to Lufthansa and left me with agent Nazima of Lufthansa. Neither of us had any idea what had happened. Agent Nazima kindly informed me that agent Marge had done a "blind transfer, " effectively abandoning me on the line.
              I then called Orbitz back and spoke to agent Hazel. Hazel informed me that I had already forfeited my flight credit and that there was nothing I could do. I asked her to transfer me to her supervisor, Logan. Logan informed me that in order to use the $1, 610.53 in credit from my original booking, I would have had to cancel, book and complete my travel plans before the date of the original departure. I was a year too late by now. Not only did this not make any sense, but it directly contradicted what the Orbitz agent had told me on January 28th, 2014. Agent Logan informed me that even if an Orbitz agent had given me false information, the fact of the matter was that I had forfeited my ability to use the $1, 610.53 I had spent on my original booking. Agent Logan also informed me that this was per Lufthansa's rules and regulations. I asked agent Logan to send me a copy of the fare rules or terms and conditions of my booking. He replied that he did not have access to this information, as it had been purged along with my $1, 610.53. How he managed to inform me of the terms applying to my flight verbally, but could not send it in writing, escapes me.
              On July 10th, 2014, I called Lufthansa to confirm that what agent Logan had told me regarding Lufthansa's regulations was correct. Agent Marie of Lufthansa informed me that the real reason why I couldn't rebook was because the return leg of my trip from Europe was non-negotiable and non-refundable.She provided me with ticket number 220-[protected]-29, which was different from the one Orbitz.com has saved. She advised me to contact Orbitz and seek compensation for the loss I suffered due to the inaccurate information I had been given on January 28th.
              I then called Orbitz once again (at 10:04AM Pacific Time) and spoke to Vince. Vince confirmed what Lufthansa had told me. Why none of the Orbitz representatives I had spoken to before were able to verify this also escapes me. However, Vince told me that he would listen to the recording of the call I made on January 28th, and that he would call me back. Vince called me back within the hour and informed me that, because Orbitz had given me inaccurate information, I would be able to rebook using my $1, 610.53. He informed me that since the original issue date was July 19th, 2013, I would have to book and complete my new travel before July 19th, 2014. Vince was kind enough to give me a "one-time exception" and let me book travel after July 19th, 2014. I thanked Vince for his help, and told him that I would call back and rebook my travel. Vince then told me that he would notate my account, so that when I called back I would have no issues rebooking my flight. This being such a momentous occurrence, I asked if there was any way to identify him when I called back. Vince simply told me to tell Orbitz I had spoken to "Vince."
              I called Orbitz back at 8:29PM, Pacific Time, and spoke to Jasmine. Jasmine informed me that my flight credit was forfeited. She could not find any notes on my account, she found no record of my call from earlier that day, and she did not know who Vince was. She then placed me on hold while she contacted Lufthansa. Like agent Marge from the day before, agent Jasmine also did a "blind transfer, " and abandoned me on the line with a pleasant but oblivious Lufthansa agent.
              I immediately called Orbitz back and spoke to Stacy. Agent Stacy was a bit more helpful. She also informed me that I had forfeited my credit, but she was willing to look for evidence of my call with Vince. If Orbitz had indeed given me inaccurate information, she said, I would be compensated. After another one of Orbitz's obscenely long holds, agent Stacy informed me that she could not find any record of my call with Vince from earlier that day. She told me that she would forward this to the Orbitz Technical Department, and that I would receive a call or email within 24 hours. Not wanting to lose track of this gem of an agent, I asked for any identifying information. Agent Stacy is the first Orbitz agent to give me her employee number: 062404. Why nobody else would give me this number continues to elude me.
              I considered waiting, but I'm sure you can agree that this is beyond ridiculous. I suspect that, given the chance, Orbitz might place me on hold until July 19th, 2014, and then say I'm out of time. I do hope you can help me resolve this issue before then, because my head really hurts now. If you are unable to do so, could you perhaps direct me to someone who could? The BBB has notified me that it may take up to a month to resolve my issue through them.
              I also thought it might be a good idea to record my conversations with the agents, to avoid misunderstandings in the future. Seeing as the Orbitz representatives I spoke to can't seem to keep track of what goes on in our phone calls, I am more than willing to provide you with the recordings if need be. They're quite hilarious.
              If I can salvage any of the $1, 610.53, that would help ease the pain some. I don't know what you can offer to an abused customer, but I hope that at least you can reply and explain to me if I am in the wrong. Do not hesitate to call or write back with any questions. Thank you very much for your time.
              ------------
              Fingers crossed.

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                Orbitzbait and switch on airfare

                Was booking airline tickets on Orbitz after entering all information and went to pay website says those tickets no longer available so had to choose a more expensive ticket. Tried to purchase more expensive tickets and was informed those tickets were no longer available and needed to choose even more expensive ticket. Closed website and went to Travelocity and booked original tickets that I first wanted. Will never use ORBITZ again.

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                  • Or
                    Orbitz Jan 28, 2014
                    This comment was posted by
                    a verified customer
                    Verified customer

                    Hi,

                    My name is Sarah, and I am part of the Orbitz Customer Relations Team. We want to learn more about your experience so that we can address the issue. Please email us at [email protected] and enter my name in the subject line, so that I can investigate further.

                    Thank you for your patience, and I look forward to hearing back from you.

                    Sincerely,

                    Sarah
                    Orbitz Customer Relations
                    Chicago, IL

                    0 Votes

                  Orbitzsold me invalid ticket

                  Dear Complaints Board,
                  I am writing, because Orbitz - on-line travel company not answering, evaded responsibility for their false ticket. The pursuit of profit some companies create intricate techniques like Orbitz. I am using online service about 15 years and have never seen such deception: Orbitz sell false tickets under the guise of error, because they are “non refundable”.
                  They sold me obviously invalid ticket! No one will write two first names instead of the name and surname, but they did it. I clearly wrote first name and surname, checked it several times, because the ticket is not refundable and I'm not a millionaire! But ticket suddenly popped up with 2 first names without any preview. They sold me obviously invalid ticket! How could this happen? This is possible only because of system failure or they have roguish group, which engaged in computer frauds (we are not so stupid to see it…). Later I found a lot of evidence for this. Orbitz made a fool of the person allegedly computer failure, forcing him to pay twice for the same tickets and departed from responsibility.
                  Orbitz stole my money from Visa-card without providing me right product. No companies usually take the money from Visa-card without preview. I buy a lot online and always before taking out a payment from Visa-card the companies show preview and only then you press the button for payment. But in Orbitz was nothing of it! Honest companies as Vayama, Expedia, Budgetair, Rayanair etc. besides preview even sent a copy of the ticket for my e-mail, asked to check data and confirm, or have on-line options to make correction, changes before check in (for non refundable tickets also). But Orbitz absolutely not have such kind of service; just quickly grab money. So it looks like Orbitz stole my money from Visa-card without providing me right product.
                  A very suspicious is that they can't correct their fault. And was a very difficult to contact them, because no contact addresses were presented even after ticket issue (why hide, if there honest work?). But I managed to find it through other sites and Facebook. I wrote to the company many times in hope that they will correct the error. They long tormented me, demanded a numerous ringing for which I also had to pay, someone promised me refund, but nothing did, and then disappeared at all …. When I came into the Internet to find their postal address, at once I saw lots of complaints against Orbitz, in one website were 692(!). Company deceived not only me, they practice in it often. Really nothing can be made with this roguish company?
                  Dear Complaints Board, please take measures and make something against games with trust of people! Orbitz must to reconsider the system, check the people on honesty and include preview function as all companies working on- line, to be able to correct the errors, to provide contact addresses (an e-mail and addresses of offices) as it is done by others. And certainly Orbitz must return me money which they took from my Visa-Card for their false ticket! Airline Ticket Number: [protected] Electronic. Orbitz record locator: PBORB0212548124. Thank you!
                  Sincerely yours,
                  Leila Rakhimzhanova

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                    • Or
                      Orbitz Jan 28, 2014
                      This comment was posted by
                      a verified customer
                      Verified customer

                      Hi,

                      My name is Sarah, and I am part of the Orbitz Customer Relations Team. We’ve reviewed this complaint and will be responding to you via the email address associated with your Orbitz account.

                      Sincerely,

                      Sarah
                      Orbitz Customer Relations
                      Chicago, IL

                      0 Votes

                    Orbitzreservation for abandoned hotel

                    Our family has used Orbitz.com several times in the last 8 years. We booked a room in Sedona, AZ for our 15th Anniversary. We show up at the Inn to check-in to find a VACANT office. The reviews on Orbitz were decent, so this was a HUGE surprise. We called the number to the Inn(listed on my Orbitz reservation email). It was disconnected. My husband saw a note on one of the windows: If no one is in the office, use phone to call XXX-XXX-XXXX. There was NO PHONE! There was only a jack, where the phone was connected. So, we called this number as well-also disconnected.

                    Finally, We reached someone at Orbitz. Over an hour and a half on hold with several people, "researching" the Inn. They basically told us they were not at fault. When businesses close, they are required to contact Orbitz. We finally were escalated to the point of cancellation with no fee. Really? That goes without saying! We asked to be placed in another hotel. We were told we'd have to pay a $200 difference since the 3 remaining hotels in Sedona were at the Hyatt. They would not discount the room at all. The call was escalated again. The "Manager" based in Phillipines, decided he would give us a $100 rebate. We agreed as we were stranded on our Anniversary. We were transferred back to book a room, only to be told they were gone.

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                      • Or
                        Orbitz Oct 07, 2013
                        This comment was posted by
                        a verified customer
                        Verified customer

                        Hi Julie R,
                        My name is Lynne, I’m a member of the Orbitz Customer Relations Team. I’m sorry to hear about this issue. If you’d please email us at [email protected] and include your Orbitz Confirmation #, we’ll be able to investigate further.
                        Thank you for your patience, and I look forward to hearing back from you.
                        Sincerely,
                        Lynne
                        Orbitz Customer Relations
                        Chicago, IL

                        -1 Votes
                      • Ro
                        Rockandroll Oct 07, 2013
                        This comment was posted by
                        a verified customer
                        Verified customer

                        Always book direct with the hotel. If you book through a third party then you deserve all the grief you get. Did you even read the terms and conditions? It's all spelled out for you. You got nothing to complain about.

                        1 Votes
                      • Ju
                        Julie and Gabriel R Oct 06, 2013
                        This comment was posted by
                        a verified customer
                        Verified customer

                        Check-in date for hotel was 10/5/13

                        0 Votes

                      The complaint has been investigated and
                      resolved to the customer's satisfaction
                      Resolved
                      Orbitz — annoying promo emails

                      I continue to get Orbitz' incessant, annoying, asinine promo E-mails daily. Orbitz "unsubscribe"...

                      Orbitz Corporate & Leisure Travels (I) Pvt. Ltd.deficient services / fraud / over charging / incompetent management and staff

                      Through this complaint we wish to highlight the irregularities, cheating, fraud, and deficient services provided by Orbitz Corporate & Leisure Travels (I) Pvt. Ltd, through its Director – Mr. Rupen Vikamsey, Chief Relationship Officer / Tour Coordination Person – Col. Shashidharan VSM, Mr. Vikram Singh and Others.
                      Brief background : We had booked our trip to Hong Kong, Schenzen & Macau through Orbitz Corporate & Leisure Travels (I) Pvt. Ltd., in the month of February 2012. Orbitz in turn had sub contracted the entire tour to another agent in Hong Kong Matadi Travel Co. Ltd.
                      The following instances highlight why travellers should avoid travelling through such unscrupulous companies and while travelling to Hong Kong be really careful since the Hong Kong tourism board will offer no protection / safeguards to International tourists who are cheated / their safety is at stake and inconvenienced to the extent of complete disregards for the health of Senior Citizens travelling.
                      The attitude of Hong Kong Tourism is completely non Senior Citizen Friendly. Word of advice, if travelling with seniors, Hong Kong is best avoided unless you are sure of
                      1) Though we had asked wheel chair request for one senior travelling in the group no arrangement was made by Orbitz with the airlines. It was left to us to make the arrangements with the airlines

                      2) Though we had requested vehicles (we had booked private vehicles and hence had a right to demand the type of vehicle) to be of low height (ideally a car instead of a 10 seater minivan which we were given every time since the travel company had only two vehicles) due to inability of the senior citizens to climb in and out of the car. The travel company and its driver were so insensitive they would stand outside the vehicle and laugh at the problem but refused to get another vehicle for the remaining part of our trip in spite of being told of this from Mumbai while booking and at the Airport and every sightseeing trip.

                      3) Though Senior Citizens are given discounts at most travel places, the Travel Companies never passed the benefit to us and pocketed the amounts themselves. This is absolutely cheating and fraud, and in spite of proof being shown to Hong Kong tourism, they have been unable to take any action.

                      4) Though we had paid for private transfers, instead of providing it, the travel companies put us midway through into a public bus citing that cars are not allowed beyond a point in Lantau Islands. The fact is you need a special permit vehicle to enter lantau, which they did not have. So in spite of taking money for private transfers they dropped us midway. They did not reduce / refund or adjust the Seat in coach charges taken from us when we opted for the private transfer (this change was done in Mumbai well before leaving) and the cable charge amount (the cable car was not working). The private transfer given to us only for 40% of the Journey was 3 times what would be charged by a public Taxi or private transfers provided to us locally. This is outright cheating.

                      5) To save on entry / parking charges for vehicles at Disneyland, the private transfer we had taken, dropped us nearly a kilometre and a half away from where wheel chair assistance could be taken. In spite of the knowing the condition of the senior in the group, they were heartless and made the senior walk all the way upto the wheel chair assistance, this despite disney’s fame of having facilities for Senior’s and differently abled assistance.

                      6) Though we paid for first class travel from Hong Kong to Schenzen, the travel company forced us to travel second class. (This is when we have written confirmation of first class travel in our vouchers).

                      7) The biggest fraud committed by the travel companies is of the Shenzhen(China) Visa. We repeatedly asked them for the Visa’s from Mumbai, however Orbitz kept insisting the visa’s would be given to us in Hong Kong. At Hong Kong Mata Di kept insisting that Visa would be given at Shenzhen. On arrival at the Shenzhen being totally confused (since no guide was with us through our journey from Hong Kong to Shenzhen) the seniors were stuck in the “No Man’s land” when the only adult in the group went to find the person who was supposed to come with the Visa. After a harrowing time and some convincing the Custom’s / Security officials, after lot of nerve racking experience we were finally allowed to enter Shenzhen. The company to save on the courier costs of getting the Visa’s to Hong Kong made us go through this harrowing experience and probably at the cost of our safety as well. All of this to save a small amount. Shows how low they can stoop and compromise on travellers safety.

                      8) At Shenzhen we were made to waste our time and visit local handicraft store for forceful shopping stating that it is mandatory for every traveller entering Shenzhen to visit the handicraft store (which they claimed was owned by the government) for endorsing the Visa, an utterly lie which we came to know later. Also the travel guide refused to hand over our Visa copy before leaving Shenzhen (though we are entitled to keep a copy all throughout, which he never gave), only when we gave him a tip, he parted with the document. As Shenzhen Visa’s are not stamped on the passports, when you arrive at another port (Macau) you have no proof you are coming from Shenzhen if you do not have these Visa copy.

                      9) Travel companies changes Macau itinerary on our reaching the Macau hotel. Instead of the tour starting from our hotel, they called us to the Macau port. On our protesting and refusal to move out of the hotel, they make up a reduced city tour from our hotel. Give us lunch at 3:00 PM in the afternoon after making us shuttling between restaurants at two different location 30 minutes apart. Finally we had lunch when the restaurant was closing and they served us what was remaining. This is after paying a high premium for the entire tour and the hotel stay.

                      10) Orbitz kept changing the itinerary till the last minute. We got certain things promised to us just as we were leaving our home for airport. Four hours before we were to board. Their knowledge of international destination is woefully inadequate. Despite asking certain things in writing, they fib that we did not understand the difference and try and put the onus to understand on us. When we requested to go up the Macau towers they said we would have to pay US $ 20 extra at the destination. After making part payment they claim that we will have to take another separate tour for Macau tower if we want to go up. In the tour they just take us till the bottom, and will not wait for us if we wish to go to the top. This clarification could have been made earlier as well, but to cheat us they lied. Then to cover up, they again lied, that hotel provides free coach till the tower (which was again a lie).

                      11) Does Orbitz really have qualified staff? They took out our travel insurance without following any proper procedure and the best part, it was to expire while we were in Air. On our protesting they changed it. This is coming of a travel company that claims to be expert in Trade fairs, business meetings and corporate events. I shudder what kind of knowledge they really have.

                      12) The travel co-ordinators have no knowledge absolutely of how International tours are to be arranged and keep going back and forth to their agents and senior colleagues, thereby increasing communication gap at the cost and detrimental to interests of the traveller.

                      What amazed us was that the Hong Kong Tourism board cites its inability to take any action against the errant tour operator. To rub salt into the wounds it infact support Orbitz in marketing Hong Kong as a business / Meetings destination. How can they promote when they cannot assure the safety, interest of the traveller. If they cannot assure international travellers of fair treatment do they really have a right to promote and that too the same firm which indulges in malpractices.

                      Urge fellow travellers to be abundantly cautious before engaging services of such companies and before travelling to Hong Kong.

                      After the unfortunate incident we searched the internet and came across a host of frauds committed by Orbitz Corporate & Leisure Travels (I) Pvt. Ltd.

                      a) Complaint by another aggrieved customer
                      http://mumbai.burrp.com/listing/orbitz-corporate-leisure-travels-i-pvt-ltd_prabhadevi_mumbai_travel-agents/1776018732

                      b) Consumer Court order against Orbitz filed by anther customer
                      http://164.100.72.12/ncdrcrep/judgement/2148342-2008.html

                      c) Trademark violations / trying to gain business by exploiting trademark of another company
                      http://domains.adrforum.com/domains/decisions/1190997.htm

                      d) Complaints on a facebook page
                      https://www.facebook.com/pages/Orbitz-Corporate-Leisure-Travels-I-Pvt-Ltd/115530578529354?fref=ts

                      e) https://twitter.com/consumeractive/status/321930209643335681/photo/1

                      deficient services / fraud / over charging / incompetent management and staff
                      deficient services / fraud / over charging / incompetent management and staff
                      deficient services / fraud / over charging / incompetent management and staff

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                        • Or
                          Orbitz Apr 11, 2013
                          This comment was posted by
                          a verified customer
                          Verified customer

                          Thank you for sharing this experience.
                          It's especially important to note the "Trademark Infringement" portion of your concern.
                          The company referred to in the complaint is “Orbitz Corporate & Leisure Travels (I) Pvt Ltd" which is headquartered in Mumbai, India.
                          However, Orbitz Worldwide Inc. is a corporation headquartered in the United States. The Orbitz.com URL is http://www.orbitz.com/
                          The two organizations are completely separate and share no affiliation whatsoever.
                          Thank you for shedding light on this concern.
                          Sincerely,
                          Customer Relations –Chicago, IL
                          Orbitz Worldwide Inc.

                          0 Votes

                        Orbitzprice assurance

                        I booked a trip to Los Cabos, Mexico, on Delta through Orbitz and months later the same trip was more than $300 dollars less on their own website.I quickly contacted them to get their "PRICE ASSURANCE GUARANTEE".

                        Well, even though all the information was not on their website regarding the price assurance, when they responded they said the trip had to: 1) be purchased through them, 2) for the same number of people, 3) in the same airline, 4) on the same day, 5) at the same time, 6) on the same flight. WHAT A SCAM! Price guarantees generally require proof that the same flight is available cheaper. They had the same exact trip advertised for $300+ dollars less but now someone had to buy a ticket through them to make their guarantee good.

                        Their customer service is useless! They only repeated their policy in their responses without any intention to achieve a fair and reasonable resolution or customer satisfaction. LESSON LEARNED! NEVER AGAIN!!!

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                          • Or
                            Orbitz Jan 11, 2013
                            This comment was posted by
                            a verified customer
                            Verified customer

                            Hi,

                            My name is Sarah, and I am part of the Orbitz Customer Relations Team. We want to learn more about your experience so that we can address the issue. Please email us at [email protected] and enter my name in the subject line, so that I can investigate further.

                            Thank you for your patience, and I look forward to hearing back from you.

                            Sincerely,

                            Sarah
                            Orbitz Customer Relations
                            Chicago, IL

                            0 Votes

                          Orbitzput a hold on my card, but no vacation

                          After doing a little shopping around for my vacation I decided to book with Orbitz. This turned out to be a mistake. Website had no problem loading every page until I asked it to book the vacation. It came back with the unable to process at this time, try again later message. Checked the bank account to just be sure (Sometimes my cable bill does the same thing, although it does go through). What do you know...vacation money gone and no confirmation email from them.

                          Called and basically got the run around from people that knew very little english. Was asked several times to go ahead and try to book again (to which all I could say was "With what money? Because I would like to use the funds YOU have already decided to take!").Finally was told it could take days or a week to put the money back on...

                          Isn't that a little scary? I honestly I would rather just get my money back and drive to my vacation at this point. Arrrgh.

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                            • Sp
                              spoontasic Oct 13, 2012
                              This comment was posted by
                              a verified customer
                              Verified customer

                              Honestly I would like to speak to a real person that I can explain the situation to and maybe get some real results. Not play email tag.

                              0 Votes
                            • Or
                              Orbitz Oct 12, 2012
                              This comment was posted by
                              a verified customer
                              Verified customer

                              Hi Spoontastic,
                              My name is Lynne, and I am part of the Orbitz Customer Relations Team. We want to learn more about your experience so that we can address the issue. Please email us at [email protected], and provide the dates of travel selected, the airline, the hotel, the names of all travelers, and the date of your online search, so that we can investigate further. Thank you for your patience, and I look forward to hearing back from you.
                              Sincerely,
                              Lynne
                              Orbitz Customer Relations

                              0 Votes

                            The complaint has been investigated and
                            resolved to the customer's satisfaction
                            Resolved
                            Orbitzpoor service and no refunds

                            I booked a hotel and flight to New Orleans to attend a conference that was later canceled due to Hurricane Isaac. When I saw that United was offering refunds to customers who pre-emptively canceled, I called Orbitz and tried to cancel the package. Their customer service representatives were completely ignorant about both the Hurricane and United's offer, even though the Orbitz website had a link to the policy. I called United and fortunately they canceled the flight and refunded my money. Orbitz, however, refused to refund me the money I pre-paid for the hotel, even though I tried to cancel the reservation almost 48 hours before check-in. They informed me that many (but not all) of their hotel reservations are non-refundable and there is no way to tell which reservations are refundable prior to booking. Seems like a scam to me.

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                              • Je
                                Jeff Nawlins Oct 24, 2012
                                This comment was posted by
                                a verified customer
                                Verified customer

                                Anne,

                                My name is jeff. I may have a similar problem with Orbitz,

                                Would like to know if Jeanna was able to help.

                                0 Votes
                              • Or
                                Orbitz Aug 29, 2012
                                This comment was posted by
                                a verified customer
                                Verified customer

                                Hi Anne7,

                                My name is Jeanna, and I am part of the Orbitz Customer Relations Team. We want to learn more about your experience so that we can address the issue. Please email us at [email protected] and enter my name in the subject line, so that I can investigate further.

                                Thank you for your patience, and I look forward to hearing back from you.

                                Sincerely,

                                Jeanna
                                Orbitz Customer Relations
                                Chicago, IL

                                0 Votes

                              The complaint has been investigated and
                              resolved to the customer's satisfaction
                              Resolved
                              Orbitz.com — refund refusal and denial of responsibility

                              On July 4, I bought a ticket on from Mexico City to Singapore on Orbitz, entering the exact name, as it...

                              The complaint has been investigated and
                              resolved to the customer's satisfaction
                              Resolved
                              Orbitznon refund for horrible hotels

                              I rented a room at a hotel in July 2012 using Orbitz to book the hotel room. When I arrived at the hotel it was dirty, the shower did not work, the sink and shower both did not drain. The hotel manager booked two large families with 4 or more children in each room on either side of my room. The children ran up and down the halls after 10 PM at night. I called to complain to hotel management and nothing was done. After being awoken at 6 AM by these same children I went to the front office and told them I was checking out, they refused to give me confirmation that I checked out and refused me a refund. Hotel management told me I would have to get a refund from Orbitz. I called Orbitz right away. I spoke with Alger #326063, he told me that he would have to cancel my hotel reservation for me, but the hotel would not answer their phone. He took my number and said he would call me back in two hours. He never called me back, I got out of that hotel and now I can't even file a complaint with Orbitz as they block me from posting a review of the hotel and the use of their site. They also refuse to give me a refund because they never canceled the room and they charged me $185.00 for the room for two nights and said I would have to get a refund from the hotel management. Don't use Orbitz to book your rooms, you will be given the most disgusting hotels and the prices are outrageous. The second night I went to a hotel across the street, beautiful and clean and friendly and the price for one night was half what Orbitz charged me.

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                                • Lo
                                  LOKO* Jul 15, 2012
                                  This comment was posted by
                                  a verified customer
                                  Verified customer

                                  NEVER book with Orbitz. Rented a room in Panama City when we got there young people were throwing up outside it was disgusting, room was filthy. Called Orbits, they cancelled but do not give refunds. What a horrible service they offer.Sorry they burned you too.

                                  0 Votes

                                Orbitzbeware booking international flights

                                I recently booked a flight through Orbitz online- a round trip on China Airlines from San Francisco to Bangkok. Before booking, I was allowed to visit the seating chart for the airlines and “select” seats for that flight. (If an airlines does not allow this service, I move on to another.) I was booking two months in advance to make sure I did not end up in the back of the plane, in a middle seat, for this very long flight. I selected my seats, then proceeded to checkout where I bought my flight. A month later, checking my reservation, I found out I really did not have confirmed seats – but something called customer selected seats.

                                When I called the airlines, I found out that seat assignments for this batch of seats sold to Orbitz (category L) could only be made on the day of departure at the airport. They did have a record of seats I would “prefer, ” but seats could not be confirmed until the day of the flight. According to China Airlines, these seats were a special “promo” (I had no idea) and the downside was that you could not reserve seats for this cheaper fare. I spent hours, literally, on the phone with Orbitz. My main complaint was that this was a smoke and mirror sales tactic – in fact, false advertising.

                                There is no way I would have booked with Orbitz if I could not reserve and confirm a seat on these long flights. I asked for my money back so I could buy another flight that allowed me to confirm a seat. I was told I could only cancel my flight (and receive my ticket price back) if I paid a huge penalty to do so. Orbitz denied any wrong-doing here. I went from customer service to supervisor more than once (each call took more than an hour of waiting on the phone). The company never budged.

                                Now I am in the predicament of either giving Orbitz more money for this bait-and-switch maneuver, or biting the bullet, knowing that when I arrive at the airport in a month, I will be sitting in the back of the airplane in the worst possible seat (that no one else, buying a ticket either through the airlines or another online service) wanted.

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                                  • Ch
                                    Christy B Jun 29, 2013

                                    The Orbitz website provides misleading information in order to persuade you to book with them. After booking our flight with seating for my family, I was told it would be confirmed after 24 hours. After 2 week period, I was told that our departing airport (LAX) would not allow pre-assigned seats. I knew at this point, there was a problem. I spoke to a manager and compared seat assignments with American, Alaska and the Orbitz site, they confirmed their site was inaccurate and even misleading. The Orbitz seating assignments all showed available. I asked if they would help me group my family and cover the cost if that meant a premium seat. My request was denied and I was told to work with the airlines on my booking arrangements.

                                    0 Votes
                                  • Or
                                    Orbitz May 18, 2012
                                    This comment was posted by
                                    a verified customer
                                    Verified customer

                                    "Hi Galiffre,

                                    My name is Lynn, and I am part of the Orbitz Customer Relations Team. Please email us at [email protected] and enter my name in the subject line, so that I can review your situation further.

                                    Thank you for your patience, and I look forward to hearing back from you.

                                    Sincerely,

                                    Lynn
                                    Orbitz Customer Relations

                                    0 Votes

                                  OrbitzI am hoping that unsuspecting consumers read this before they deal with orbitz and their phony ‘price assurance scam'

                                  I am hoping that unsuspecting consumers read this before they deal with Orbitz and their phony ‘Price Assurance SCAM’! I bought my flight at $471 through Orbitz and saw the price dropped to $451 only a week or so later. I called Orbitz and asked if I would get the $20 difference and was told that the rebate goes out after the flight concludes. Of course, no rebate after the flight and my inquiry was met with “Sir, you received the lowest fare!” When I advised them I documented the $451 price which sold they claimed that ticket was probably returned to the airlines (Delta) or sold to another agent.

                                  Baloney. Orbitz, like all agents, buys these tickets in bundles and are stuck with them if they don’t sell. However, Orbitz will not disclose any info on ticket sales..so the consumer has NO PROOF to use against them. I can only recommend that scammed Orbitz victims file a complaint with their state AG and BBB to get it on file. It won’t get your refund back but at least have a record on file. OF course, NEVER use ORBITZ again.

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                                    • Or
                                      Orbitz May 17, 2012
                                      This comment was posted by
                                      a verified customer
                                      Verified customer

                                      Hi Lujae,
                                      This is Robert, and I am part of the Orbitz Customer Relations team. Please email us at [email protected] Please use my name in the subject line, so that I can investigate further.
                                      Thank you for your patience, I look forward to hearing from you.
                                      Sincerely,
                                      Robert Woyach
                                      Orbitz Customer Relations

                                      0 Votes

                                    Orbitzorbitz is useless for flight bookings

                                    I tried over 3 days to book a trip, using Orbitz, from Shanghai to Auckland, NZ and onwards to Melbourne, Aus before returning to Shanghai. Multiple times they would show a price but when I tried to book – “this price is no longer available”. When I finally got a firm price they would say the booking was accepted but would be “confirmed within 24 hours” whilst also immediately charging my credit card. Each time I would get an email saying they regretted the airline could not confirm the ticket “but this is a rare event”. This happened across multiple dates and airlines!

                                    I purchase a round trip ticket from Thursday November 24, 2011 to Tuesday November 29, 2011. My flight for Tuesday November 29, 2011 was on American Airline Flight 613, departs from NYC JFK at 5:45pm at Gate 35 and arrive at Miami International at 9:10pm Gate D3. My record locator for this trip was confirmed. Unfortunately when I got to the airport they could not find my return trip. I was transfer from one counter to the other and no one could help me, they said they could not find me in the system, so press for time to get home I had to purchase another ticket for $278, and that flight that I was put on was the same airline and the same time of my previous ticket.

                                    I received my Orbitz Flight Status Notification on Tuesday November 29, 2011 at 2:46pm confirming my flight. I would like to get reimburse for my second ticket. Thank you in advance for your prompt attention to this matter. Switched to travelocity – confirmed the e.ticket by email within 5 minutes AND it was USD400 cheaper!!! If Orbitz is doing this to tens of thousands of customers each day are they using the credit card balances to bolster their finances?? DON’T USE ORBITZ!!!

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                                      • Ma
                                        Maureen Baron Jun 03, 2016

                                        When I purchased my round trip ticket from Orbitz August 9 my arrival time to West Palm was 11:15 am on 11/22. My return flight had me leaving at 5:10 and arriving in Salisbury at 9:29. Both flights had about 4 but under 5 hours travel time. I picked these times on purpose and early so I would get what I wanted!

                                        This is the second time in 2 months they have changed my tickets (what is the point of purchasing tickets with you when you are not going to honor them). Again, I purchased the original times for a reason! Now Orbitz have me arriving 3 1/2 hours later on the 22nd, which now makes my travel time over 7 hours. My return flight you are making me leave 3 hours earlier so I can arrive at supposedly 10 minutes earlier. But your adding 3 hours to my travel time.

                                        Explain to me why I would ever want to purchase tickets from them in the future. I recently bought a house in Florida so will be traveling back and forth 5 to 6 times a year, it certainly doesn't look like I will be using Orbitz again! I didn't have this problem when I used Cheapoair so I guess I will have to stay with them (used their services four times last year without a hitch).

                                        Dissatisfied customer,
                                        Maureen Baron

                                        0 Votes
                                      • Or
                                        Orbitz Jun 03, 2016
                                        This comment was posted by
                                        a verified customer
                                        Verified customer

                                        Hi Maureen

                                        My name is Lynne; I'm a member of the Orbitz Customer Relations Team. Regrettably, Airlines may update flight times, discontinue routes, cancel or delay flights at will. Orbitz is not responsible for these changes. However, we’re happy to review and address your concern. Please email us at [email protected] and include your Orbitz Confirmation # ; so we may assist.

                                        Thank you for reaching out. I look forward to hearing back from you.

                                        Sincerely,
                                        Lynne
                                        Orbitz Customer Relations
                                        Chicago, IL

                                        0 Votes
                                      • Or
                                        Orbitz May 04, 2012
                                        This comment was posted by
                                        a verified customer
                                        Verified customer

                                        Hi, Nujlas,
                                        This is Robert, and I am part of the Orbitz Customer Relations team. Please email us at [email protected] Please use my name in the subject line, so that I can investigate further.
                                        Thank you for your patience, I look forward to hearing from you.
                                        Sincerely,
                                        Robert Woyach
                                        Orbitz Customer Relations

                                        0 Votes

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