Dear Sir or Madam,
To begin, my wife, Major Dr. Tatjana Calvano, and myself, Corey Calvano Attorney at Law, exclusively use Orbitz for all our Hotel, Airline, and Rental Car reservations. If you check our history, I am sure you will find that we have used Orbitz many many times in the past. We have always held the company in high regard for their congeniality, and professionalism. But, the recent experience has scarred the Orbitz reputation and we will never use Orbitz again.
Recently I made reservations through Orbitz to stay overnight on two separate occasions at the hotel Candlewood Suites Chicago O’Hare, 4021 Mannheim Rd, Schiller Park, IL 60176, for June 5, 2017, and June 8, 2017.
When I arrived on June 5, I was a bit distraught by the construction that was going on. It was difficult to get through the reception area, and the bathrooms near the lobby were closed and under construction. It was not the inviting experience I am accustomed to with my stays at IHG and Candlewood Suites. Additionally, there was a mix-up with the reservation and I was provided a “smoking” room, for which there was no way I could accept because of health issues. The desk persons were not helpful, as they said there were no other rooms available, and they did nothing to rectify the situation, like suggest another hotel. Although, they did not charge me for the night.
On the return trip, June 8th, I contacted the hotel to let them know I would not be staying with them. I asked that I not be charged for the reservation, and I was told that they could not help because the Hotel was booked through Orbitz. I then contacted Orbitz and I was told that I could not cancel the reservation, because it was non-refundable, and I would have to acquire a waiver from the hotel. I spent 2 hours on the phone going back and forth with nothing getting resolved.
I was treated poorly, and all the persons I spoke with were rude and unhelpful, and I want you to be aware that because of this experience you have not only lost a loyal patron, but I will be expressing my dissatisfaction to all the military persons and Legal professionals I know.
Corey G. Calvano Attorney at Law
893 S. Castell
New Braunfels, Texas 78130
Phone: 830.608.1650
Fax: 1.830.299.3939
Email: [protected]@calvanolaw.com
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