Orbitzairline tickets

K Mar 10, 2020


Dear Orbitz.
This is the second time I have filed a complaint. The first one has gone without a response.

I am one of four couples who have spent a year planning a trip for a special celebration. Orbitz has made our planning anything but special. We all booked airline tickets from Buffalo, NY to St. Croix from March 21 until March 31, 2020. Currently, we are still all scheduled to be on the same flight on the way to St. Croix. However, returning to Buffalo on 3/31 has been changed on several occasions and currently, the 4 couples are on 3 different flights which is causing a lot of unnecessary stress.

Originally, we booked our flights on 10/15/19. We were all scheduled to return home to Buffalo starting with Jet Blue Flight #5525 departing St. Croix at 12:05pm to San Juan. Then depart San Juan on Jet Blue Flight #1034 at 1:00pm and arriving in Orlando at 4:15 pm. Then depart Orlando at 7:13 via Jet Blue flight #1586 and arrive in Buffalo at 9:57pm.

I am Kirk Fitscher. My wife Theresa. Our other party members include Bruce & Kathleen Earsing, Michael and Susan Kubik, Michael and Susan Galbraith. Now returning home, we are all on different flights.

Earsing's depart St. Croix via Jet Blue flight B65916 at 8:35 am arrive San Juan 9:17. Depart San Juan on Jet Blue at 2:03pm and arrive Boston Mass at 6:17 pm. Depart Boston on Jet Blue flight B61615 at 7:46pm and arrive 9:20pm.

Fitscher's have a confirmation #[protected] departing St. Croix via Jet Blue flight 5525 at 12:50pm and arrive San Juan at 1:30pm. Depart San Juan via Jet Blue flight 1654 at 3:55pm and arrive Fort Lauderdale at 6:43pm. Depart Fort Lauderdale via flight 2466 at 8:55pm arrive Buffalo 11:58pm.

Kubik's have a confirmation #[protected] saying they are departing St. Croix via Jet Blue flight 5914 at 12:25pm and arriving San Juan at 1:07pm. Kubik's then depart San Juan via Jet Blue flight 462 at 2:03pm and arriving in Boston Mass at 6:17pm. Then departing Boston via Jet Blue 1615 at 7:46pm and arriving Buffalo at 9:20pm.

Galbraith's do have the exact same flights as the Fitscher's. So at least 2 of the 4 parties are together.

The biggest problem is the Earsing's having to depart about 4 hours earlier than anyone else. We rented a house which means they must take a 1-hour taxi ride to the airport instead of riding with all the rest of us.
The idea of this trip was to celebrate all together. This was scheduled together all along. Instead, Orbitz changed our return trip which we've all tried explaining individually but the agents didn't want to hear our explanation even though we are all headed to the same destination. Instead, they have spread us out on 3 different return flights heading to 2 different destinations along the way home.

Please fix this.

Kirk D. Fitscher

cc: Letitia James; NYS attorney general

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