Optimumoptimum online

Review updated:

I was issued a $85 bill for service call. I asked on the phone if there was a charge. I was told no unless I was not there when they showed up. I was there. They changed the box and no improvement. Called again. They came out a week later. They said the problem was with the splitter outside. Changed it. When I walked in a service tech said he changed the jack inside to. He said " prob nothing wrong with it but I'm here". That's what I got charged for. I never was asked and also was told already that there's prob nothing wrong with it. I called and had fios put in the next week. So they lost my monthly subscription. I recited the bill for service today which I promptly threw away. They will not get it. If I have to go to a lawyer and pay $1000 to not pay them I will
David Tender

Sep 01, 2019
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  • Wa
      Sep 03, 2019

    I had the same issue. This company is a scam. You speak to people who are uneducated nor are they trained to assist and very unprofessional. I’ve contacted them since June and have spoken to 10 people from regular reps to supposed supervisors and they never return the call nor follow up as promised. This company sucks and should be out of business. Writing to the BBB.

    +1 Votes

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