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Optimumservice technician lying about services rendered

1
A Oct 10, 2019 Review updated:

i have had little or no internet and wifi over the last month spoke with reps on phone from optimumat least 8 hrs total over last month made me pick up new router then new moden tried to download wifi and internet from main office at least 6 times in last 4 wks from main office finally sent tech to building i live in.apptmt set at 11am.tech called me at 1030 said he already arrived and found problem outside my apartmentin junction box where only technicians have acess a crimped wire came inside to see if i had service and left Optimum is trying to charge me $80 for call saying tech reported doing wire work inside my apt NOT TRUE A LIE spoke to reps will not credit me, Ihave been a loyal Cablevision customer for 35 years never before an issue this new company is no longer providing service located overseas and is defiling the american way, I will not payI also own a house with full service Optimum$ 225.amonth will remove all services ASSENZIO [protected] [protected]@gmail.com

Responses

  • Dt
    dtc203 Oct 11, 2019

    The same exact thing is happening to me. No internet went and got a new router. Finally optimum came the problem was outside on the pole. They are saying it was inside the house LIE LIE LIE. They refuse to take the charge off the bill. What is the next step. I am not paying it.

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