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Hughes
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4.4 12 Reviews 642 Complaints
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Hughes Reviews 3668

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12:00 am EST

Hughes Disappointing Experience with Gordon's Moving and Mobile, LLC

After reading numerous reviews from customers, it is evident that Gordon's Moving and Mobile, LLC falls short of expectations. Customers have expressed frustration with the service, citing issues such as slow speeds, unreliable connectivity, and deceptive practices. Many have highlighted the poor customer service, exorbitant cancellation fees, and equipment malfunctions. It seems that the company consistently fails to meet the basic requirements expected from a moving and mobile service provider. Considering the overwhelmingly negative feedback, potential customers should approach Gordon's Moving and Mobile, LLC with caution.

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9:11 am EST
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Hughes These people are a JOKE

I agree with all, nothing but lies. And very POOR service. When I call to cancel no matter what the fee will be I get a promise of a discount on my hight rate. Only for the rate to change back in a couple of months. When I call I'm told it was explained to me the discount was for a 2 month period; a surpirse to me. My next move is to, yes cancel soon along with the credit card used for this service. I will block the card so no charges can be made. Hughes net will have 30 days to remove their equipment from my home and yard or it will go to the dump. I don't know of an attorney that will help fight again these [censored]s who are only out to rip people off.

Recommendation: Do not under any circumstances trust or take out this service!!!

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Hughes HughesNet Review: Two Years of Hell with Poor Customer Service and Unreliable Internet Connection

I decided to sign up for HughesNet two years ago, hoping to have a reliable internet connection at my second home. Unfortunately, out of the two years, the service has only worked for about six months on and off. I have called customer service multiple times, but each time I was transferred to another agent who was supposed to "better assist me." I finally asked to speak with a supervisor, but they were never available and never called me back.

After multiple attempts to fix the problem over the phone, they scheduled a technician to come out and take a look. I drove 180 miles one way to meet them at my second home, only to be stood up after they changed the service day two times. They rescheduled the technician again, but he changed the service day again and then didn't show up. This happened a third time when they rescheduled it. I was getting the runaround from their agents and I finally cancelled the service at the end of the two years.

They were supposed to send me a mailing box to return their router, but I verified three times with the agent to send the return box to my billing address, not the service address because I'm not at the service location all the time. However, I still haven't received the return box, so I contacted HughesNet again. They sent the return box to the service location where I do not receive mail. They said they were unable to make the shipping address change and that I had to do it myself.

This has been two years of hell, and I strongly advise against using HughesNet. They clearly do not care about their customers. My friend who lives nearby also got HughesNet after me, but he is in the process of terminating his contract as well because of service issues.

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  1. Pros
    1. Nationwide coverage
    2. No hard data limits
    3. Built-in Wi-Fi service
    4. Bonus Zone data perks
    5. Easy installation process
  1. Cons
    1. Limited Data Caps
    2. Slower Speeds vs. Fiber/Cable
    3. Higher Latency Issues
    4. Limited Streaming Quality
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Hughes Review: HughesNet Internet Service - A Frustrating and Miserable Experience

HughesNet is, without a doubt, the worst internet service I have ever had the displeasure of using. It's almost like going back to the days of dial-up, except the speeds are sometimes better. But don't get too excited, because the speeds are often comparable to dial-up as well. Remember waiting for an image to load, top to bottom, pixel line by pixel line? Yeah, that happens. And the service cuts in and out all the time - like really often - throughout the day, every day. Sometimes it drops off for hours at a time. And get this, if there's a storm in Arizona, we don't have internet access in northern California. Can you believe it? I'm not even joking.

When it comes to streaming, short videos might play continuously without interruption, but movies? Forget about it. Periodic pausing to reload is the norm. And don't even think about gaming. It's just not going to happen.

The only good thing I can say about HughesNet is that their customer service is okay. They can't fix the problems, but it's not their fault. And at what price? It's expensive for such a terrible service. This is far from a quality service.

In summary, I want to emphasize how frustrating and miserable this service is on a daily basis. Unfortunately, we have no cell signal where we live, so HughesNet is our only option. Some days, I'm not even sure it's worth it. Please, I beg of you, do not sign up for HughesNet internet service.

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Hughes HughesNet Review: Slow Speeds, Billing Issues, and Poor Customer Service

I live in an area where HughesNet is the only option for internet service. I knew going into it that it was satellite internet, so I didn't expect lightning-fast speeds. However, my experience with HughesNet has been less than satisfactory.

The first issue I encountered was with the sales department. The salesman I spoke to promised me a certain monthly plan with a specific price, data allowance, and free usage during non-peak hours. I wrote down everything we agreed upon, so I had it in writing. However, when I received my first bill, it was $45 more than what I was told it would be. I called customer service and spent an hour and a half on the phone with three different representatives before I was finally transferred to a manager. This manager told me that they had never offered the plan that I was supposed to be on, even though I had it in writing. After another half hour on the phone, I was given a $20 credit on my bill for one year, but it was still $25 more than what I was originally promised.

On top of the billing issue, I pay $83 a month for slow internet service that is often even slower than advertised. HughesNet has the ability to throttle my speeds whenever they want, which is frustrating. Additionally, I have to pay to lease their equipment, which is something that many companies do. However, when I specifically asked if the equipment could be placed on the ground instead of on my house, I was told that it couldn't be done. Yet, four months later, DirecTV came out with their service and their satellite is pointing in the same direction on the ground. It seems like HughesNet could have done the same thing.

After all of these issues, I finally did some research on the company and found that I'm not alone in my complaints. There are countless negative reviews online from other customers who have had similar experiences with HughesNet. It's frustrating to feel like I'm stuck with this company because they're the only option in my area, but I would caution anyone considering HughesNet to do their research and proceed with caution.

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Hughes HughesNet Internet Review: Slow and Patchy Service with Unfair Return Policy

We live in an area where high speed internet was not available when we first arrived, so we got HughesNet internet to fill the gap--it seemed to be the most highly rated dish internet service. In hindsight, we should have just paid the extra fees for unlimited phone data/hotspot connections, because the internet from HughesNet was patchy and slow, even during "fast" periods.

The worst part of our experience, though, was upon attempting to end our service after almost two years of being on-time customers. Unbeknownst to us, when you cancel your HughesNet, they expect you to return a part of the satellite dish that *a professionalinstalled on your roof. If you fail to do this, you incur almost $400 in extra fees.

In our case, we did venture onto our roof, once we found a friend with a ladder high enough and safe enough to make the attempt, and returned the requested part. However, we were then informed by HughesNet that there is apparently a "108 day" rule, where if you return the part after 108 days, you forfeit your $400. Never mind that you performed their extremely unsafe request and climbed onto your roof to retrieve their equipment, never mind that they now have this equipment in their inventory, never mind that you may have done this within 113 days, and never mind that you were never once informed about the 108 day policy. They are keeping your $400.

Frankly, I am appalled at such a company policy. I will never again consider HughesNet as a viable option, and I would never recommend to anyone that they should go with this service for their internet. Please, save your time, money, and safety and choose unlimited data through your phone service provider.

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Hughes Beware of HughesNet: Dish TV's Internet Bundle is a Scam

My father, who is 85 years old, recently contacted Dish TV to get a package deal for TV service and internet. The Dish representative came out and set up both the TV and internet. He explained to my father that he would have both services for a 2-year contract. However, the representative failed to mention that the internet plan was a 'Data' plan, which is mostly used with cell phones. Residential areas mainly need 'speed' plans due to different requirements. Computer internet usage in residential areas is often determined by Windows upgrading itself or security updates or even streaming on TVs.

My father uses the internet for both his computer and TV, and even his house phone. Unfortunately, they never said that after 10GB of data, his internet speed would go down to 1 Mb/s. This speed is slow enough that most items won't work properly. The box that Dish set up with this 'bundle' and the computer went through the data in just 1 day, and for the rest of the month, my father's internet speed was at 1 Mb/s. His phone has a 1-second delay for anyone talking, making it not only hard to talk but using 911 is a major concern. Netflix will not stream any movies.

My father tried numerous times to figure out why he had slow internet. When I contacted Hughes.net to try and help, they told me to disconnect his TV box and his computer. I asked what was the point in having internet if everything is disconnected. They then tried to sell my father a higher data plan. Of course, any 'data' plan would have the same issue, and they wanted more money.

When I tried to terminate my father's plan, which is what he wanted by then, they said there would be a termination fee even though they set up a bad product for my father's situation. Dish and Hughes.net set my elderly father up in a bad contract and won't rectify the situation. It's frustrating that they didn't explain the details of the contract and the internet plan. It's also frustrating that they won't help us terminate the contract without a fee.

Overall, I would not recommend HughesNet to anyone. Their customer service is terrible, and they don't seem to care about their customers' needs. It's a shame that they took advantage of my father's lack of knowledge about the internet. I hope that others will learn from our experience and avoid HughesNet.

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Hughes Disappointing Service and Misrepresentation: My Experience with HughesNet

I recently had to cancel my HughesNet service and unfortunately, I am being charged a penalty. I am extremely disappointed with the service and feel that HughesNet misrepresented the service, its use to me, and its eventual actual cost.

When I first explored whether or not to sign up for HughesNet, I explained to the agent that I work from home and am on the internet most of every day. I also mentioned that I have a Netgear Orbi system which uses 2 routers, stream music up to my stereo on another floor using an Apple Airport Express, and have a 4K TV and stream in high res. My question to the agent was whether the 20 gig plan would be sufficient for my needs.

The agent assured me that 20 gig would be sufficient for my needs and that the internet would be fine with 25 mbps, far faster than DSL. However, this turned out to be untrue. The 20 gig plan only lasted 4-5 days and then HughesNet slowed the mbps rate to the point where it took up to 30 seconds to load a simple web page. This was extremely frustrating and felt like a denial of service. I had to more than triple my expense to get coverage for the month.

The agent also assured me that the Orbi would be fine, but this turned out to be untrue as well. Their tech support is saying they think the Orbi is eating data and is not compatible with the system. I was advised to use the wifi on the HughesNet router instead. This was not an ideal solution for me as I work in the music field and need to stream music.

Additionally, the agent did not inform me that high res streams use up 3 gig per hour and I would not be able to use high res on my TV bought for this purpose. This was a major disappointment as I had specifically purchased the TV for this purpose.

I am extremely disappointed with the service and feel that there are one of two possible explanations: either the salesperson misrepresented the service and was wrong about all the key data, or the company itself is involved in a bait and switch and has its salespersons say whatever they have to make the sale.

I have now called on 9 occasions, spent nearly 5 hours on the phone, and been promised 3 calls back that never came. I am extremely frustrated with the lack of customer service and feel that my story is not being believed by their agents.

In conclusion, I would advise others to avoid HughesNet and not make the same mistake that I did.

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Hughes Terrible Experience with HughesNet: Slow Speeds, Poor Installation, and Terrible Customer Service

I had a terrible experience with HughesNet and I would not recommend it to anyone. The installation process was a disaster. The installer arrived in a dirty van and left pop and beer cans on my driveway. He ran the cable over the top of my gravel driveway and left it like that. I had to dig a trench and bury it myself so that I wouldn't be driving over it. The post for the ditch was not put in straight and looked terrible.

The internet speed was extremely slow. I work from home and I couldn't deal with speeds that low. Internet speed testing showed speeds at under 1 Mbps, like. 45 and. 07. When I called customer service, they made me do all kinds of checks that did not help me gain more speed. I called many times about the issue and got to know the routine as well as the HughesNet person. The customer service people were terrible to deal with. One of them told me, "oh well, that's just the way it works for you", referring to my speed that day of. 08 Mbps.

When I decided to cancel my account, I was put on hold for long periods of time. After an hour and 47 min, they hung up on me. I called again and after another 1 hour and 39 min, I finally got them to cancel my account. However, I got charged $300.00 early termination fee. I am going to call my credit card to make sure they can't make any more charges against it like they have for other people.

The customer service representatives are very rude and unhelpful. They read from a prompt and don't seem to care about the customers. I feel like I have been robbed of my hard-earned money. I hope that after reading this review, people will think twice before using this service. The whole experience has left a foul taste in my mouth.

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Hughes Warning: HughesNet Internet Service Fails Miserably - Terrible Customer Service and Fees

I gotta say, be careful with this HughesNet company. I had standard Verizon DSL service, but my daughter needed faster internet for her online college classes and violin lessons. HughesNet claimed they could improve my speeds by 5 to 10 times, which sounded great. They offered 25 Mbps and their price was in line with other providers, so I decided to give them a shot.

But let me tell you, the negative reviews were spot on. The service failed miserably on the same day of installation. I called HughesNet and they tried to reset some technical things over the phone, but it didn't work. They sent out a technician to replace the radio transmitter, but he said the over-the-phone technical people at HughesNet had no idea what they were talking about. He did some tests and thought everything looked fine, but later that day, the service failed again.

I decided to cancel the service, but HughesNet customer service made it seem like they were doing me a favor by allowing me to cancel their awful service. They said they would send me a pre-paid UPS shipping box and that I was to return their equipment (router, power cord, and radio transmitter on the satellite dish) or I would be charged $400 as an early termination fee. I had to get my son to climb up on our 2nd story roof to cut the radio transmitter from the satellite dish because they wouldn't send anyone out to retrieve their equipment. The satellite dish is still attached to my roof.

They wouldn't reimburse me for the $99 install fee, and they charged me $37.10 for 12 days of usage (starting from my account start date until my cancellation call & approval date). I never even used their service during those 12 days because I kept my Verizon DSL service going during the transition period, just in case something went wrong. The 12 days of service I ended up paying for was the time it took HughesNet to diagnose the problem, resend a technician, and have multiple lengthy phone calls, all while I couldn't use their pathetic service.

Overall, I wouldn't recommend this company for anything. Their sales, service, product, and customer relations are all terrible. This is not a righteous company, and I'm pretty sure it's going to collapse soon.

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Hughes Warning: Do Not Sign a Contract with Hughes Net - My Experience with Their Scam

I want to share my experience with Hughes Net and warn anyone who is considering signing a contract with them. I made the mistake of believing the promises made by their sales department and now I feel like they have stolen money from me.

Initially, the sales representatives were very friendly and assured me that I would have no issues accessing the internet. They promised that if I ever had any problems, they would send someone out to help me. They also said that if I got the higher data plan, I would be able to stream and game without any issues. However, it turned out to be a complete scam.

Within the first week of having Hughes Net, the internet stopped working. I couldn't load any websites, including Pinterest and Netflix. When I called customer service, they told me that there were clouds in Arizona that were blocking the satellite dish. They never mentioned this during the sales talk. I was charged $1.00 for the call, but still had no internet.

After that, the internet was spotty at best. We could only load Facebook or our online bills for about 10 minutes a day. After months of paying $85.00 a month and not having internet, I finally called customer service again. The first representative told me to monitor when we didn't have internet, which was not helpful. I was charged another $1.00 for the call. When I called back again and explained that we still couldn't access the internet, they told me that everything looked fine from their end. I was constantly transferred from one representative to another and charged $1.00 for every call. I eventually froze my account.

When I called again, a sales representative told me that I shouldn't be having any issues and that customer service should have sent out a technician to help me. When I was transferred back to customer service, they said they would have to troubleshoot first. They looked up my account and said that because it was on hold, they wouldn't be able to troubleshoot for 72 hours. When I told them I wanted to cancel, they suddenly were able to troubleshoot. I was charged another $1.00 for the call. I cancelled my card on file with them.

To cancel the contract, I was charged a $400.00 termination fee. I refused to pay for something that never worked in the first place. They sent me a box to return their equipment, which was the nicest thing they ever did for me. Now, I am facing collections for not paying the early termination fee. It's ridiculous that they want to steal more of my money when they already got $85.00 a month and didn't even give me internet in return.

I highly recommend that you do not sign a contract with Hughes Net. Their contract states that they don't warranty anything and they charge $195 to send someone out to look at your equipment. They also don't guarantee that the internet will give you the speeds and data they offer. If you need internet, get Dish Network or Direct TV or get a good data plan on your phone with access to a hot spot. If you still want to go with Hughes Net, read the terms and conditions very carefully and realize that you won't get help from anyone at Hughes Net for any issues you face.

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Hughes Hughesnet Internet Review: Poor Streaming Quality and Frustrating Customer Service

Hughesnet is a company that provides internet services through satellite technology. While it may not be the worst company out there, it certainly has its flaws. The company seems to prioritize profit and share price over morality and decency, much like its corporate cousins. However, unlike other products that can be deadly, Hughesnet's internet service won't kill you (unless you throw yourself off a cliff due to the unwatchable Netflix streaming).

One thing potential customers should be aware of is that the advertised speeds do not match the quality of what you actually get on your TV. While you may get a speed test result of 25 MBPS on testmynet.com, the quality of the viewing is consistently around 0.5 MBPS, according to the Netflix speed test. This is a major issue for those who want to stream movies or TV shows. Unfortunately, there doesn't seem to be a solution to this problem at the moment, as it may have to do with the way satellite internet works.

When customers complain about the poor quality of the service, Hughesnet seems to deny any wrongdoing and cover up the issue. This is a frustrating experience for customers who are paying for a service that doesn't work as advertised. In fact, when one customer cancelled their service, they were hit with a $300 early cancellation fee and a $600 early equipment return fee. This seems unfair, especially since the issue is with the service itself and not the customer.

It's clear that continuous real-time streaming is simply not possible with current satellite technology. This is something that Hughesnet should be upfront about, instead of trying to sell the service with slick sales pitches. It's disappointing that the company doesn't seem to care about the negative impact their service has on customers. It would be refreshing if they were to apologize and make things right, but based on their responses to complaints, this doesn't seem likely.

For those who have no other option but to use satellite internet, there is a workaround for streaming movies and TV shows. You can download Netflix and Amazon movies with an app or third-party program to your computer, and then use screen sharing if your computer and TV support it. While this isn't ideal, it's better than not being able to watch anything at all.

Overall, it's important for potential customers to be aware of the issues with Hughesnet's internet service. While it may be tempting to go with a company that promises high speeds and reliable service, it's important to do your research and read reviews before making a decision. If you do decide to go with Hughesnet, be prepared for the possibility of poor streaming quality and frustrating customer service.

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Hughes Complaints 642

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1:01 pm EST

Hughes Hughes net internet

OK I ordered internet from Hughes. They were supposed to show up on the January 6, 2024 between the hours of 8am and 11 am. At 845 am they call and said. Theirs going to be a installation fee. After the day before. The man a the company said. Do not gave the technical person any money. Now they want money. Well I didn't give them any. The day before on the 5th I paid my monthly fee. Still to this day. No internet, not a word from the from them. Then found out they took 80 bucks out my bank account. Was supposed to be only 5 bucks.

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First I wanted a bill sent to my home versus charging my credit card, no problem you can do that. Second I wanted to select my own password, No problem, you can do that, we can help you. Asked for a paper contract, no problme, we can do that. Installer came out, he cut away branches from some of our shrubs and hide them under the bushes, really. I asked for...

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3:02 pm EST

Hughes Internet

After two weeks I tried to cancel, after an additional two weeks I called to cancel. Agent told me it would cost $400 and I was in a 24 month Contract.

This is the worst internet service, its very slow and does not accommodate online streaming. This barley provides connection for my one laptop for searching. I hate this service and want out of their contract.

Desired outcome: release of my 24 month contract at no cost

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Is Hughes Legit?

Hughes earns a trustworthiness rating of 94%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Hughes to be a trustworthy company. Although there's a 20% resolution rate for customer complaints, which deserves attention, Hughes is known for their high standards and safety. If you're thinking about dealing with Hughes, it's wise to check how they handle complaints.

We found clear and detailed contact information for Hughes. The company provides a physical address, 3 phone numbers, and email, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

The age of Hughes's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Hughesnet.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Several positive reviews for Hughes have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up Hughes and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with Hughes's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 20% of 12 complaints were resolved.
  • Hughes protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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9:20 pm EST

Hughes Hughes internet and tv

I’ve had Hues internet for almost 6 months and for the last 3 months I can’t get good internet and I only have 1 smart tv and my cell phone. I do not game or download a bunch of apps. I’m only on my tv maybe 3 hours a day because I work I’m trying to start a new business. I upped my package to 50 gigabytes and I’m being told I used all of it in 3 days when I’m barely there. I have been hung up multiple times by customer service who keep telling me to go to their website and all I see is there charging me 50 gigabytes for almost no usage. It makes no sense and I can’t get any honest help.

Claimed loss: Money, time and energy and happiness.

Desired outcome: Refund for the 2 months that I’ve had almost no services even though I paid my bill

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Cresap
flagstaff, US
Nov 07, 2023 3:07 pm EST

I understand the hardship you are experiencing. HUGHESNET is the worst internet connection, and they provide false advertisement regarding their product. Agen had the nerve to let me know, I should have been aware HUGHESNET is not good for streaming but only for light internet searching. T

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HUGHESNET Services, I find this very UN-ethical for a company that does not produce what they are supposed to refusing to refund charges. Service was so bad and when we would call, the blame was on us. The computer said we had internet but it kept saying “No Connection”. We called and got the same programmed routine saying that we used up our time and...

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First, I have been charged for all data I am already paying for. Direct TV, Verizon phone data, even though I was told it is only the time you spend on the computer, which is FALSE. This double dipping. I can't do that with my retirement and disability, why can they double charge me for a service they are not providing. I also specifically asked about thi...

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Hughes Disappointing Experience with HughesNet: Hidden Equipment Charge and Poor Customer Service

I recently had an experience with HughesNet that left me feeling frustrated and disappointed. I had a 2 year contract with them, and when it ended, I called to cancel my service. I spoke to a HughesNet employee who told me that I needed to send back the equipment, but when I asked what specifically I needed to return, he only mentioned the modem. So, I packed up the modem and sent it back in a box that I received from HughesNet.

However, three months after I cancelled my service, I noticed a charge of $210 on my credit card statement from HughesNet. I immediately called them to inquire about the charge, and was told that I had not returned a "radio box" that was also part of the equipment. I was shocked because I had no knowledge of this "radio box" and was only told to return the modem.

I explained this to the HughesNet representative, but they were not helpful and refused to waive the charge. I was left with no choice but to file a dispute with my credit card company. What made matters worse was that HughesNet deactivated my account immediately after the charge, so I couldn't even log in to see my bill or account information.

Overall, I was extremely disappointed with how HughesNet handled my contract end and the customer service I received. It's frustrating to feel like you're being charged for something you didn't even know existed, and then to have no support from the company to resolve the issue. I would not recommend HughesNet to anyone looking for internet service.

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Hughes HughesNet's Poor Customer Service and Account Management

I recently had an experience with hughesnet.com that left me feeling frustrated and disappointed. For the past three weeks, I had been unable to send or receive emails, so I decided to call hughesnet to see if they could help me out. However, they simply directed me to my internet provider, who then sent me back to hughesnet. This back-and-forth went on for a while until I finally put my foot down and told hughesnet that this was an email problem and not an issue with my internet connection.

To my surprise, hughesnet then informed me that I had actually cancelled my account with them back in April, even though I had been receiving emails from them up until November. This made no sense to me, and I was frustrated that they were trying to blame me for the lack of service I had been experiencing. In the end, I decided to cancel my account with hughesnet altogether, which was a hassle in and of itself.

I was disappointed with the way hughesnet treated me as a customer, especially since I had been with them for a long time. It's never a good feeling to be treated like trash and thrown away, and I wouldn't wish this experience on any other hughesnet customer. If you're considering using hughesnet for your internet needs, I would advise you to proceed with caution and keep your expectations low.

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Hughes Terrible Experience with HughesNet: Unreliable Internet and Heartless Customer Service

My mother-in-law, who is 76 years old and very ill, decided to try out HughesNet for her internet needs. Unfortunately, the service was extremely disappointing. No matter what time of day it was, the internet was unreliable and painfully slow. It was impossible to watch anything on TV or browse the web without constant interruptions and buffering. Overall, the experience was awful.

To make matters worse, my mother-in-law needed to move in with us due to health concerns. She had recently recovered from lung cancer and has COPD, so it was important for her to be in a safe and comfortable environment. When she tried to cancel her HughesNet service, they charged her a whopping $590 cancellation fee without her permission! We explained the situation to HughesNet and even declined their offer to continue the service at our home since I work from home and need reliable internet with a VPN. Despite this, they still took the money out of her account within two weeks without any warning.

In my opinion, HughesNet is a heartless and dishonest company. They have no regard for their customers' well-being and will do anything to make a profit. Dealing with them was one of the worst experiences I've ever had when trying to help someone cancel their service. I would never recommend HughesNet to anyone, and I urge others to stay away from this terrible company.

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Hughes Misleading Advertisements and Terrible Customer Service: My Experience with HughesNet Internet Service

I live in a rural area and I was really excited to get HughesNet internet service. I asked the salesperson if I could stream movies and do my school work without any issues. They assured me that I could do all of that and more. The installer also told me that I would have no problems with the speed of the internet. However, I have been really disappointed with the service.

The internet is so slow that it won't even run at 1! I can't even watch a movie without it buffering every few minutes. It's really frustrating. Every time I call customer service, they tell me that I have gone over my limit. But that's impossible because I use my phone's hotspot for everything. I'm stuck in a 2-year contract and I can't even cancel it.

The customer service is terrible. They are no help at all. There have been times when I have called and have had no service. The box doesn't work and I have been met with the same response every time. They tell me that I have gone over my limit. But that's impossible! I can't even print anything because the internet is so slow.

The cords are also really ugly. They are hooked up down the front of my home next to my front door. It's really embarrassing. I don't know how they stay in business. The company is nothing but lies and their advertisements are misleading. These people need to be shut down honestly.

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Hughes Disastrous HughesNet Internet Service and Terrible Customer Support: A Warning

HughesNet's internet service is a complete disaster. Their customer service is even worse. We upgraded our package for months, but we never received the bandwidth that we paid for. Customer service hung up on us multiple times, and they even had the audacity to claim that an internet provider can't send an email. They blamed our equipment for the sub-par service, even though we had four laptops, three tablets, and three smartphones, all of which were supposedly defective. We were paying over $170 per month for service that was slower than my cell data 4G connection. HughesNet wanted to charge us anywhere between $300-$600 to terminate their service, and the amount changed with every service rep we spoke to. When we tried to end our service, one rep informed us that we couldn't cancel without their tech validating our complaint about the service. They even required us to continue paying for their service if their system said it was functioning correctly. Don't waste your money or time with this provider. Stay away from HughesNet.

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Hughes HughesNet's Cancellation Process Needs Improvement: A Disappointing Experience

We've been using HughesNet for our internet needs for the past 24 months. Honestly, we were hoping to cancel our subscription earlier, but we didn't want to face any penalties. So, on the day our 24-month plan was up, I called HughesNet to ensure that our service was canceled and to check if there was anything else I needed to do. We had purchased our equipment, so there was no need to return anything. The representative gave me a confirmation number for the cancellation, and everything seemed fine. They assured me that there would be no more autopay charges.

However, to my surprise, on the same day, I noticed that our normal billing charge had been taken out of my checking account. I immediately called HughesNet to dispute the charge, but they told me that I should have called a day before my contract ended. This was unacceptable to me, and I was quite upset. I have already contacted the Better Business Bureau (BBB) to see what else I can do to resolve this issue.

To make matters worse, when I called to dispute the charge, I was put on hold and forced to listen to a recording that told me my last payment date and when my next payment was due. This was confusing and frustrating. When I finally spoke to a representative, I asked him why I was being told about my next payment when I had already canceled my subscription. He confirmed that my subscription had been canceled, but I was still being told about my next payment. This made no sense to me.

Overall, I am disappointed with the way HughesNet has handled this situation. I understand that mistakes can happen, but I expect a company to take responsibility for their errors and make things right. I hope that HughesNet will take the necessary steps to resolve this issue and prevent similar problems from happening in the future.

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Hughes HughesNet Review: Terrible Service, Rude Customer Support, and Expensive Charges

This is the worst thing I've done in years, folks. We moved to an area where internet is limited and this seemed to be the only option. Four adults in the house and three use a large amount of data. I was assured we would have more than enough speed and data for the four of us. But let me tell you, they lied through their teeth. We can go through 50 Gig in a few days. The extra 50 between 2 am and 8 am can get used just as quickly. I couldn't come close to watching a streaming show. Still can't. I have to monitor the usage constantly to avoid the extremely expensive charges for additional data. It's a real pain in the neck, let me tell you.

Their customer service is useless and rude. I mean, come on, folks. If you're going to offer a service, at least have the decency to provide some decent customer service. But no, they're just a bunch of rude folks who don't care about their customers. It's really frustrating, especially when you're paying good money for a service that doesn't even work properly.

In short, don't do it. If you try and find real reviews for this company you'll find yourself constantly pushed toward Hughes net patting themselves on the back. It's like they're trying to hide something, you know? Like they know their service is terrible and they're trying to cover it up. It's really shady, folks.

Being in the middle of moving, buying a house and selling a house, I couldn't really focus on researching these creeps. At the moment it will cost over $600 to cancel them. Can you believe that, folks? Over $600 just to cancel a terrible service. It's absolutely ridiculous. These folks are nothing but a bunch of thieves, if you ask me.

I've attached a picture of my router as proof of having a severe case of stupidity. I mean, who in their right mind would sign up for this terrible service? Don't make the same mistake I did, folks. Stay far, far away from HughesNet.

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Hughes Unhappy with Hughesnet: Filing Complaints with State and Federal Agencies

I've been a Hughesnet customer for a few months now, and I have to say, I'm not impressed. In fact, I'm so unhappy with their service that I've gone ahead and filed complaints with several different agencies and individuals.

First, I tried filing a complaint with the Texas Attorney General's office. Unfortunately, they told me that they couldn't address individual complaints, but they did say that they keep an eye out for trends and might take action if they notice something amiss. So, if you're having issues with Hughesnet, it might be worth reaching out to your state's AG.

Next, I decided to send a copy of my complaint to my State Representative's office. I've been in touch with one of their local assistants, and they're doing their best to help me find other agencies that might be able to assist.

After that, I filed a complaint with my Congressman. I'm not sure if they'll be able to do anything, but it's worth a shot.

Finally, I filed a complaint with the Federal Trade Commission (FTC). They have a consumer protection division that handles cases like this, so hopefully they'll be able to help.

Oh, and I also filed a complaint with the Better Business Bureau (BBB). Unfortunately, I didn't have the right address for Hughesnet, so the BBB sent my complaint to their office in Maryland.

Overall, I'm just really disappointed with Hughesnet. Their service is slow and unreliable, and their customer service leaves a lot to be desired. If you're thinking about signing up with them, I'd recommend looking elsewhere.

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Hughes Terrible Internet and Heartless Customer Service: My Experience with HughesNet

HughesNet was installed at my boyfriend's house in NC for when I visit from another state. The internet service was terrible from the start. We could only use it until about 5pm and then it would buffer. We couldn't stream movies or videos, nor could we do a simple Google search. We don't even use a third of the data given on the plan and in that one year have never come close to going over.

To make matters worse, my boyfriend recently passed away from covid and HughesNet would not let me cancel the contract. I live in another state and already have internet service, but I was locked into a two-year agreement. To get away from this company, I chose to pay the early termination fee of $235. Now, I have to drive three states away just to get the equipment out of the house before the family, who also live in other states, goes through probate.

I strongly advise staying away from this company. The internet is terrible. I don't know if they've oversold what they can handle, but do yourself a favor and don't get locked into this nightmare!

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Hughes Disappointing Experience with HughesNet: Lack of Transparency and Poor Customer Service

I recently had an experience with HughesNet that left me feeling frustrated and disappointed. I was excited to sign up for their internet services, but was not made aware of the 24-month contract that I was agreeing to. This was not communicated to me despite my inquiries prior to setting up the services.

Unfortunately, my experience only got worse from there. When I decided to cancel my services after only two months, I was shocked to find out that the early termination fee was not the $490.00 that I was originally quoted, but a whopping $790.00! This felt like a complete ripoff and left me feeling taken advantage of.

When I tried to dispute the fee, I was met with resistance from the Account Management Specialist that I spoke with. They became irate with me when I told them that I would not pay the fee and only wanted to return their equipment. I even recorded the conversation, but was told that their ID was confidential and that they would not accept anything from me except payment.

I was left feeling frustrated and helpless, but I refused to give up. I informed them that I would be retaining a lawyer to help move things along if they did not give me the information to return the equipment. It was only then that they finally agreed to cooperate.

Overall, my experience with HughesNet was extremely disappointing. I would not recommend doing business with them, as their lack of transparency and poor customer service left me feeling cheated and frustrated.

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6:41 pm EDT
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Hughes Cancelling hughes internet service

My brother passed away on June 4 2021. The months after that were stressful, trying to get everything in his life straightened out and cancelling out services that he had set up. There were quite a few of them. He was very involved in things he truly cared about. The one service that gave me the most trouble was Hughes Net. I informed them within four weeks after his death of needing to cancel his service. They continued to bill his account for 3 more periods after that. They refunded one charge. Then four weeks after that I noticed another charge on the account. I called them up and their answer was "that is a legal charge". I do not care that it was a legal charge it was an immoral and unethical charge. They are the worst company I had to deal with after my brothers death. It took until November that year to be rid of them. I pray no one has to deal with them after losing a loved one. They have no concern for the trauma you are going through. The lack of empathy for grieving individuals is truly sad.

Desired outcome: To stop as many people as possible from becoming subscribers to their service. For the company to repay customers whom they wronged in such an unethical and immoral business practice.

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11:14 am EDT

Hughes Service

I called today and spoke with Angel to cancel my service. The service will not work at my address the internet is slow and frequently will not work. We called previously with this complaint and the cancellation department made changes to our plan and stated it would work better now. I received a bill doubling the cost of my original bill and the internet still will not work as the service is to slow. Angel stated she looked at the last complaint and the internet usage was too high, so the internet service slows down when the data plan runs out. I explained to her this is the 4th day of the month and I have plenty of data left in my plan and I am still experiencing the same issues. She said it was a $355 cancellation fee due to the contract I signed. I explained I never signed a contract and asked her to provide a copy of the signed contract and I would be happy to pay her fee. She stated she was unable to do that, and I could go on their website and look at their terms and conditions. I explained the lady who signed up the account told me I could cancel the service at any time if I was not happy with it when I expressed my concerns of living rural and the internet not working properly. I asked to speak with a manager, and she said there was no manager she was the only one I could talk to, I asked for the corporate office phone number and she said there isn't one. She was rude kept interrupting me and said she was sorry but there was nothing she could do. I asked her to remove my autopay from the account as I was not authorizing them to debt anymore money from my account as I was canceling the service they are not able to provide and she kept saying she was switching me to a paper bill which is an additional fee. I explained I was canceling my service and removing my autopay therefore I wont need a paper bill.

Desired outcome: I would like to express my extreme dissatisfaction in the service to the manager/corporate office and cancel my service without paying this bogus cancellation fee. What I was told is not what was provided.

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10:56 am EST

Hughes Internet service

Since the service was installed, I have had issues with the service being slow. None of my security cameras will work anymore, they cannot connect due to the weak signal. I cannot use the ON DEMAND feature on my Dish TV service. I cannot stream any other tv services. My computer and phone can't open and load programs. I have called 4 times and still have not resolved these issues.

I am paying for a Service that is useless to me. I want this service terminated and I want the equipment removed from my roof. Photos I have included are some of many. I could not load more than two.

Desired outcome: Refund all money spent to start up this service and termination of the service.

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6:21 pm EST
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Hughes Internet and satellite phone

I have contacted the Lawfirm of Pogust, Braslow, & Millrood, LLC, regarding their class action suit against HughesNet for numerous complaints about poor service and billing discrepancies.

I have also written to the collection agency demanding payment for their bogus fees that were turned over to them even though I have been in contact with HN numerous times disputing those charges.

This is what I wrote to PGM LLC.

I am having major issues with HughesNet but my issues go unresolved because no two people within the company are on the same page. It seems like you are talking to numerous different entities when you try to contact them - as if information is not being made available to them across the board.

I have disputed bogus charges and while waiting for a response from them I received a letter in the mail from a collection agency which means my credit is being affected.

This is what I wrote to the collection agency threatening my credit:

Ref # [protected]

Regarding supposed "debt" owed to HughesNet

I do not owe HughesNet $588.32 and I have an email from them stating that I do not owe any fees.

 I have communicated with them repeatedly about numerous bogus charges but they have serious problems within the company keeping notes or possibly knowing how to read them in English. No two people agree on any of the facts of my contract, my termination due to poor service and billing issues or what I owe and don't owe.

I absolutely dispute these charges and want this taken off my credit report immediately. I am filing with BBB and joining the endless line up of similar disputes and complaints on the company site.

Please confirm that you are recalling any bad credit reports while this is in dispute and be sure that HughesNet will see my name on a class action suit already in progress with Pogust, Braslow & Millrood, LLC.

Here is the email I received from HughesNet stating that I DO NOT owe any fees:

From: HughesNet Customer Care

To: "[protected]@yahoo.com"

Sent: Monday, August 29, 2022 at 11:33:44 AM EDT

Subject: Update on your HughesNet Service

RE: SAN DSS201285012

Dear Susan Kurylo,

It has been a pleasure to serve you and we are sorry to see you go. Your account has been canceled as of 08/28/2022. As per your subscriber agreement, you are not responsible for any early termination fees. However, leased Hughes equipment will need to be returned. If you would like HughesNet in the future, you will need to sign up as a new customer.

I want this collection taken off my record and this matter put to rest immediately.

Susan Kurylo

Former address of service

200 Butters Hill RD

Stoneham, Maine

04231

Thank you for taking my complaint

Susan Kurylo

[protected]@yahoo.com

Desired outcome: I want HughesNet to correct my credit report, get the collection agency off my back and stop Harassing me otherwise.

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About Hughes

Screenshot Hughes
Hughes Network Systems, commonly known as HughesNet, is a provider of satellite-based internet services. The company caters to customers across the United States, particularly those in rural and remote areas where traditional broadband services are limited or unavailable. HughesNet's primary offering is its satellite internet service, which utilizes geostationary satellites to deliver internet connectivity to subscribers.

The service is known for its availability, as it can reach locations beyond the reach of cable and DSL. HughesNet offers various plans that differ in data allowances and speeds, designed to accommodate the varying needs of its customer base. These plans come with a built-in feature called the "Bonus Zone," which provides users with additional data to use during off-peak hours.

In addition to internet services, HughesNet also provides business solutions tailored for small and medium-sized enterprises. These solutions include business-grade high-speed internet and additional features such as enhanced security and business support.

HughesNet's equipment typically involves a satellite dish and a modem, which are required for the connection to the satellite network. Installation is conducted by certified professionals, and the company provides customer service and technical support to assist with any issues or questions that may arise.

While satellite internet is generally not as fast as fiber or cable, HughesNet's service is designed to support common online activities such as browsing, emailing, and social media engagement. However, due to the nature of satellite communication, there may be higher latency compared to other types of internet connections, which can affect real-time online activities like gaming or video conferencing.

Customers considering HughesNet should evaluate their internet needs and geographical location to determine if satellite internet is the most suitable option for them.
How to file a complaint about Hughes?

Here is a guide on how to file a complaint against Hughes on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Hughes in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Hughes. Mention key areas of concern, any relevant transactions, steps taken to resolve the issue, the nature of the problem, and the personal impact.

5. Attaching supporting documents:
- Attach any additional supporting documents that can help validate your complaint. Avoid including sensitive personal data.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint on ComplaintsBoard.com.

Follow these steps to effectively file a complaint against Hughes on ComplaintsBoard.com.

Overview of Hughes complaint handling

Hughes reviews first appeared on Complaints Board on Aug 29, 2006. The latest review Disappointing Experience with Gordon's Moving and Mobile, LLC was posted on Mar 7, 2024. The latest complaint false charge on returned satellite equipment was resolved on Dec 21, 2014. Hughes has an average consumer rating of 2 stars from 3668 reviews. Hughes has resolved 134 complaints.
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  1. Hughes Contacts

  2. Hughes phone numbers
    +1 (866) 347-3292
    +1 (866) 347-3292
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    Customer Service
    +1 (844) 737-2700
    +1 (844) 737-2700
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    Sales
    855-543-5405
    855-543-5405
    Click up if you have successfully reached Hughes by calling 855-543-5405 phone number 0 0 users reported that they have successfully reached Hughes by calling 855-543-5405 phone number Click down if you have unsuccessfully reached Hughes by calling 855-543-5405 phone number 0 0 users reported that they have UNsuccessfully reached Hughes by calling 855-543-5405 phone number
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  3. Hughes emails
  4. Hughes address
    841 3 Fountains Drive, Unit 248, Murray, Utah, 84107, United States
  5. Hughes social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024

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