S Nov 16, 2019

My billing cycle started on 11/8. I called customer service on 11/7 to terminate my internet service as i am moving to an area not served by optimum. Customer service took all info and advised me to return equipments on next working day which was 11/11. They told me that i should call retention center which was closed that time. I returned router to one of optimum store. Still they are billing me for next whole month 11/8 to 12/7. I called so many times again to resolve this. They keep on saying they have no record of my phone call and somebody will call me back but nobody did so far after 3 days.

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