Opodo
Reviews and Complaints

My flight was being cancelled without my knowledge.
And I raised my concerns via email.
My flight booking reference #[protected] and my email address: [protected]@yahoo.com
Please answer me directly and clearly and I want my refund.
And please provide me how you cancelled my flight and not informing me with email given to you during my booking, and where is my refund?

I had so bad experiences with opodo that I stopped using it for over a year now!

Regrettably I used it a few days ago and booked a ticket; as soon as I booked it I found out that on the airline's website the same exact ticket was cheaper;

Opodo advertises that if the ticket is found cheaper on any other website within 24 hrs they will make a refund.

I contacted them a couple of hours after I booked... But opodo does not even bother to reply! I contacted them again after a few days to find out why they dont reply; they just said that the emails has been registered; still no reply!

Its unbeliebale how dangerously unprofessional opodo is... And should be avoided!

Hi,

I have been a regular customer of Opodo since January 2016.
I have booked 10 return flights in 23 months, majority long-haul. I have only been able to use a discount code once so far as I never qualified for them previously. On the 29th December 2017 I booked 2 returns flights, London-NYC and NYC-Dallas, one of which would qualify due to its value however there were no relevant codes available at the time. Today (5 days later) I received an e-mail from Opodo issuing me with a discount code which would grant me 15% discount to my London-NYC return flight only to find out that I am disqualified as I have already booked the flight. I called and asked if I could use and they said "sorry, company policy says no". This code is only valid for 30 days so I cannot use it next time I book as I won't even get paid again before that so even if I tried to think ahead for a holiday I can't do it. How is Opodo treating its customers fairly when I only receive codes once I make a booking? How is it that I use Opodo regularly yet loyalty means nothing to them? I would like to make a compliant as I find this unethical based on not treating existing, active customers fairly.

I spent a total of £497 on the 2 return flights and this discount code 15SALESOUK would have given me a total of £54 discount.

I would like to receive this discount or at least its value in credit for the next time I wish to book a flight regardless of its value within the next 12 months.

Thank you for your help in advance!

Hi Opodo Customer Service team,

I need an invoice for the flight, which I've booked with Opodo more than a month ago. I couldn't find anywhere on your website where I can directly download it. I've read many blogs and the companies don't seem to have good reputation on this issue...
Could you please contact me asap and let me know how I could get it?
My booking ref is [protected].

Thank you and looking forward to hearing from you soon
Lili

To Whom It May Concern,

I have made numerous emails already for calling the customer service was a total nonsense and of no help at all. Indeed a waste of my time and waste my money calling abroad and finding out to be calling India Based when it is mentioned the company is based in UK.

I am writing this complaint to have it escalated and taken action immediately. For no one of the customer service even helped me nor assisted me properly. Instead, I have been explaining to them (via telecom) and been transferred to another. Just by transferring, and being on Hold, the call rates gets ticking and that means I would need to add more phone credit and more money to spend in other to call the establishment to complain and be assisted.

Likewise, I would like to raise this issue as a top priority in need to act immediately. I have attached my previous emails to them and I keep receiving automated emails, instructing I call the same number (customer service call). Which it is utter nonsense to do so.

I have the complaint reference: [protected]-[protected]
Emailed the following airlines/customer service to assist me with my issue.

- Etihad Airways
- Hong Kong Airlines
- Opodo Travel Agency

In that sense, I am not going to purchase again from them nor recommend the site to my family/friends.

I've been asking for a partial refund for a flight that couldn't be taken due to a natural calamaity. I have proof that the website also made an announcement but no action was made for those who already bought the ticket.

Please see the attached images as a point of reference to my complaint.

I require an immediate response, for this has been long overdue.

Thanks,

Hi Team,

Its really disheartening and disappointing to read the response from you as you don"t have courtesy to understand the pain I had after I could not board the booked Flight with Ethiopian Airlines.

Did you ever bother to read through the issue before simply copying and pasting the response to my email; I would request you to read through the email carefully before pasting the ready template.

Kindly go through the experience I had yesterday with Ethiopian Airlines;
I had horrifying time at Airport, I could not board the flight as this Flight has VISA restrictions, one needs to have Multiple Visa entries for Schenegan.which should have been suggested at the time of booking the flight, we should have some check marks while we do the booking.
It was never mentioned to me at the time of booking this flight, however when I tried to check-in, I was told that I am not allowed to board the flight As I dont have multi-entry VISA, Why was I not asked at the time of booking the Flight, I had to roam here and there along with my one year old Infant and Luggage. Which was very horrifying, nobody listened to me. On top of it, you have not even read my email.
I talked to your Customer care people before starting journey two times, they never mentioned about these rules to be considered, Do you find this Funny, I was at Airport struggling with my Infant crying all the time.

I had no other ways to leave the flight and paid three times the charges for another flight back to Stockholm, I must say it was horrible experience at the Airport, I will definitely take this matter for legal Pursuance, if I dont get compensated for this properly. I paid three times the new booking and it was truly horrifying to see my Child crying in pain and loading the luggages here and there on the Airport without any Help.

I bought tickets on Opodo.co.uk company different air companies and several connections.
At the beginning everything was fine, and i even got email with confirmations for all flights,
till i got to airport and found out that i am not on this flight.
As i was told by air company representatives Opodo just didn't buy me a ticket to this flight. It was a connection and
i also missed my next flight. I found myself in a very difficult situation, that i got stuck in another country and had to buy another ticket that was very much expensive just to get home.
I wrote a letter to Opodo customer service and got a very encouraging answer, promising total refund and even some compinsation, that my query was forwarded to another claim departments.
They even gave me addresses of these departments to make it faster, but for some reason they all answered me that they don't deal with such an issue and reverted me back to my company.
So for about a month i didn't get clear answer concerning my case, withdraw money from my account for service i didn't even receive.
Once i got to Opodo directed by your site, maybe you can advice something or suggest any alternative way to solve this problem?
Thanks

if you want to save your money, don't deal with Opodo, or you will lose more than you spent.
First of all, they insist very hard to make you buy their insurance saying that it would help you in unforeseen situations. But in fact, this insurance is the most useless thing in the world.
Next disadvantage of dealing with them is that they have a lot of additional and sometimes hidden fees that are not mentioned in policies and terms, so if you, let's say, misspelled, you will have to pay a lot of money for this.
So this is the reality of purchasing tickets from them. Be careful, choose better services.

Last week I booked myself a return flight London to Nantes. The outbound flight was on U2 2011 from Luton. I did not notice until too late that my return flight on U2 8964 got me back to Gatwick and so I had to get through the awful mess at Gatwick immigration followed by a long train journey to Luton Airport Parkway and then by bus to the multi-storey carpark to collect me car. I got home 4.5 hours later than intended.
Now, it seems to me that your website should be set up to always give you flights back to your departing airport as a default, and that if you wish to return to another airport then you should be able to select this deliberately.

My booking reference is [protected]
My Wizz booking is P5BINY
My complaint is not with you but with Wizz & I would like you to forward this to them
My wife & I have flown all over Europe with Easyjet, Ryanair etc & always have no problem with carry on bags
However, Wizz did not make it clear that their baggage allowance was pathetic & not much more than the size of a rucksack!
I was forced to pay £80 at Luton Aiport for 2 x carry on bags
However, I was told that I could reduce this charge by going online for my return trip
I couldn't do this as I was booked through you but I had to pay £48.32 over the phone to Wizz
They must have realised that their baggage allowance is an unfair way of making extra money as they now advertise their allowance as the same as the others from October 29
My wife & I were appalled by our treatment, especially when airport staff started "sniffing around" our cases at check in at Budapest Airport
I won't have this problem again as I will never use Wizz again!

I have a cancelled flight and have spent hours trying to get it re-scheduled. It takes 15 minutes to get through to the right customer services person. Then they either can't deal with it, or put me on hold for over 20 minutes, or say they will call up and don't, or the line goes dead. I'm still trying. It is so frustrating to have to spend so long and not achieve a simple thing. The customer services are all very polite, but can't actually seem to do anything. If there is a cancellation I would expect one number to call and then to have the matter resolved in one phone call.

i buy ticket today 15 October 2015 with Opodo booking reference [protected].
by mistake the departure and return flights are reversed.i need to change departure flight to be from Cairo to dammam instead of dammam to Cairo 15 October and change return flight to be from dammam to Cairo instead of cairo to dammam 19 October. unfortunately there is no way to change through website and there is no customer service email and only international line with too much waiting
can you help me fix that issue

booking ref DHNPNR From London (LGW) to Barcelona (BCN), with Iberia SKZTT7
I booked this flight with Opodo who will not respond they told me I would get Avios points and took my exec card number and my fathers which was on the booking. It was booked with BA/Iberia who then became Vueling! No one responds, Iberia or Vueling. I wanted to book B.A but they told me this was the only availability and it was advertised on line as BA. They confirmed I would get Avios points for this business class flight but now will not help me to claim these. My Avios card number is 308147 [protected] 2

This was supposed to be a partner airline to British Airways/ Vueling and the flight number on the board was prefixed with BA.

I was sold 2 business class seats!

The seats and leg room were the same as all the others on the plane which were economy.

The food had run out so no food, where was the business class?

No lounge at Gatwick so I had to pay for Number one lounge myself on top of the fare.

Please respond to this as I am sure I have been mis-sold a service? I am now just trying to claim the points for the two business class seats as this was confirmed before booking.

Dear representative

I had booked a flight with opodo, and due to visa rejection I canceled my ticket, hence i was promised to be refunded by an amount of 172 GBP however i established that only an amount of 65 GBP that has been refunded and i sent more than email and nobody replies which is unacceptable and understandably
Ps my booking number is: [protected]
Please help me to finalize such matter

I bough the ticket from opodo site and I chose the option flexible travel dates for 18.41 euros which allowed me to easily change the date of my traveling till 24 hours before the flight. Since I could not receive visa for that day, three months before the flight date, I called them and they told me the main airline does not have this option, so I lost all of my money plus this 18.41 euros which I paid for this service! The time that I booked this ticket, the site did not showed me that if the main airline does not have this option, this option is meaningless and it does not show that my ticket is basic, it just mentioned that my ticket is economy (which generally I could change it by paying fees to the main airline). And surprisingly, they told me even if the site would have this option, I should pay the changing fee and the difference price between two tickets! So, the option has in reality no meaning to choose and pay more money! I am so unsatisfied whit their service! I trying to call them several time and they were very rude to me and yelling at me that it is not their business! I called to my main airline and they told me the date of my ticket is not exist in their schedule! I am totally confused... I could not find any connection to complain about their service, behavior and wrong ticket selling!

It is impossible to get any invoice from them..

Couple of months ago I made a travel bought the ticket from Aped for the Turkish Airlines yet since then I couldn't get invoice to claim my money from where I work. I contacted with both of the companies one says the other should give it and the other says I should get it from the other. It has been months now. So disappointing on behalf of the both big named companies.
I DEFINITELY WOULD NOT RECOMMEND TO USE THEM.. AS PRECISELY BECAUSE IT TOOK THEM SEVERAL MONTHS SEVERAL UNANSWERED EMAILS AND ONE COMPLAIN TO MAKE THEM TO TAKE ME SERIOUS AND REPLY (THOUGH THE REPLY WAS JUST TO SAY IT IS NOT THEIR RESPONSIBILITY).

They cost me to lose 250 pounds of reimbursement that I could claim from where I work if I ever could get an invoice.

I have asked for an invoice politely, firmly and repeatedly - no joy whatsoever - if I don't get an invoice I cannot get an invoice so I desperately need that invoice - Opodo has ignored me for weeks. Seems they don't a damn about their customers - leaving a bad review to their customer survey has not led to any follow up so it shows the kind of attitude they have - never again!
My Opodo reference (to my emails) are:
[[protected]-[protected]]

Doubt anyone will bother but I am reaching out to anyone who claims to be able to help.

Alexis

They lie to their customers about prices. The actual prices are usually lower than on their website. It's easy to check if you spend a couple of minutes on searching on the internet. I regret I booked through them before I saw the real prices. I probably could have canceled the booking, but I know they will charge me for this and I will get a partial refund in a month (due to other reviews).
So if you want cheap tickets, the Opodo website is not where you will find them. Look for more websites, it will take you 2 minutes. Don't waste your money on these liars.

I was flying with my family from Chania to Athens on 3 August 2017. The tickets were purchased through Opodo - please see all the details below, including the number of bags paid for (three). However, at Chania airport we were charged again for the luggage (which I had already purchased when booking the flight). The sum charged was 105 Euros. Please refund this sum.

Thank you,
Olga Smith (email: [protected]@yahoo.com)
-----------------------------------------------------------------------
Your booking
Travel Itinerary
Date Airport Airline Operated by

Departure
Duration:
50 minutes
Departure
09:10 Thu, 3 Aug Chania (Greece) - Souda (CHQ) Olympic Air
OA 333 Aegean Airlines

Arrival
10:00 Thu, 3 Aug Athens (Greece) - E. Venizelos (ATH) Class - Economy

Passengers
Passengers Type Identity Document Bags
olga smith Adult
Departure: 1

marina smith Adult
Departure: 1

maximilian smith Adult
Departure: 0

olena tabachnikova Adult
Departure: 1

Payment
Customer details Price and payment method
We will send your ticket to the following e-mail address: [protected]@yahoo.com
Full Name:
OLGA SMITH
Phone number(s):
[protected]
e-Mail:
[protected]@yahoo.com
The total cost of your reservation is : £ 412.73
Terms & conditions about your purchase and privacy policy
The total cost of your reservation includes all applicable taxes.
The details of the amounts charged to your card are shown below :
- Olympic Air : £ 335.06
- Opodo : £ 109.68

Information of interest
Check-in Online

Opodo makes your flight check-in easy.
Get informed here to know how and when to check-in for your flight and to print your boarding pass. At the airport, you will only have to go to the boarding gate.

Service Options

Basic Service
You have chosen Opodo Basic Service, a budget option that includes only an email confirmation. We strongly advise you to check with your airline before departure. If you wish to contact us, you can reach us on [protected].

Changes and cancellations

Very tight conditions may apply in case of changes and cancellations. Please visit our online Help Centre for further information on ticket amendments.

Notes and Advice

Passengers must have a national identification card or passport for domestic flights and a passport for international flights. Some airlines reserve the right to request the bank card used to pay for the ticket. We recommend arriving at the airport check-in desk at least two hours before your flight departs.
Note: The administrative authorities will inform you of the formalities necessary to travel (passport, visa, and vaccines). It is your responsibility to comply with these formalities. You will not be entitled to any form of reimbursement if you are denied boarding by not presenting the documents required (passport, visa, and vaccines certificate).
Opodo reserves the right to refuse to issue tickets or to require additional documents under the terms of its own security policy.

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Book now, for an easy and enjoyable journey

Opodo booking reference: [protected]

I booked a ticket on 3rd May 2017 and after few days canceled by Opodo because of unknown reasons...

I talked to customer service many times, I send them many request emails... they told me you will get your money this week, next week or two weeks later... this process repeated several times from three months ago...

Last time (three weeks ago) I call customer service in U.K, she promises me and took my banking account information and told me you will get refund maximum 2 weeks later... Now, three weeks passed and nothing happens...
I'm really disappointed with the behavior of Opodo company.