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1.4 134 Reviews

Oncor Complaints Summary

15 Resolved
119 Unresolved
Our verdict: With Oncor's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Oncor reviews & complaints 134

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7:24 pm EST
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Oncor rolling power outages

I do understand that the rolling power outages are needed due to the high load of electricity used at this time, but don’t you think it may have been a good idea to inform the public about the possible outages prior to making the call? What about the people who are depended on medical equipment powered by electricity, e.G. Oxygen concentrators, some can not be off that for long and 15 minutes+ is too stressful and the oxygen levels tumble…. This storm is not a surprise and oncor should have seen it coming, at least could have notified the media to make the public aware of the possibility of such power outages prior to making the call, so that other arrangements could have been made for those who need electricity for their medical equipment!

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BABYDOLL12
Killeen, US
Feb 03, 2011 12:14 am EST

THANKS ALOT ONCOR...YOU DESERVE AN ENCORE FOR THIS FINE PERFORMANCE TODAY! 1ST YOU DIDNT WARN ANYBODY ABOUT THESE ROLLING OUTAGE TESTING NOR DID OUR KIDS HAVE A CHOICE THIS MORNING ONCE THEY WERE STUCK AT SCHOOL! IS YOUR RAISE REALLY THAT IMPORTANT THAT YOU WOULD LET HUNDREDS OF KILLEEN LOCALS FREEZE TODAY & TONIGHT ON BEHALF OF YOUR PAY INCREASES YOU WILL BE RECEIVING AFTER THIS IS ALL OVER? IM SURE WE WILL PAY HIGH PRICES AGAIN IN THE NEXT MONTH LIKE WE DID FOR OUR SMART METERS YOU INSTALLED WITHOUT OUR APPROVAL!
HMMMM? AND WHY IS IT THAT THE ONE ONCOR NUMBER THAT WE WERE ABLE TO GET A LIVE PERSON AT IS NOW BEEN CHANGED TO A NOW RECORDED MESSAGE!?...DIRECTING US TO THE SAME NUMBER THATS AUTOMATED AND LEAVES YOU WITH YOUR MOUTH OPEN AND A CONFIRMATION NUMBER? REALLY!?
IF ANYONE WOULD LIKE THAT NUMBER I'D BE GLAD TO GIVE IT TO YOU ITS 1-800-FULL-###!
I STRONGLY BELIEVE THAT THE TWO POWER PLANTS THAT WENT OUT HAVE'NT BEEN REPLACED WITH NEW EQUIPMENT IN YEARS! AND SO WHY DO WE PAY SOO MUCH ON OUR ELECTRIC BILLS?
HMMMMM? I WONDER!

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5:23 pm EDT
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Oncor poor response

I previously have had trouble getting connected with a representative at oncor. This last time I contacted them with a service problem, they told me that a representative would contact me within 4 - 6 hours. I gave them a contact phone number. They never contacted me. They must have fixed the problem. My electricity no longer is going out. It was turning off approximately 4 times within an hour. It is just poor business practice to have poor customer relation. They culd have very easily contacted me.
This is a very pooly run company to say the least!

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Oncor poor customer service/lying to customers

My lights went out aroud four or five am. I called my electricity provider prepared to make a payment only to find out that making a payment was not the problem and I was advised to call oncor. Oncor stated that they will send someone out and they should arrive by ten am. No one came. I called back and was advised by a supervisor that someone had been to my residence. I was at home all morning having my front and back yard done and saw no one from oncor. I advised the supervisor of that and she insisted that someone had came out at 8:45 am. Then she told me to call an electrician. I was irate and started to yell and shout. No one had came out in the first place I told her, so how did they know if I needed to call an electrician or not? She argued back and forth with me for about an hour. I finally spoke to a regular agent and was advised that no one had came to my house and that the first one was on his way. Upset and furious, I was. About 2:00 pm someone arrived and come to find out the meter was burnt from the inside. That supervisor should be fired. First she lied to me continuously by stating that someone had been to my residence twice and was not going to come out again. Then she told me to call an electrician, which would have been a waste of money that would not have been refunded. After telling her that the meter was burnt and it was their fault she tells me that they can not actually tell if someone had been out, they can only read the notes on the account. This lady almost had me waste hundreds of dollars by having me call an electrician to my house. My lights were out for about ten hours and not once was an apology given for giving me false information and putting me through the s#t I went through. Oncor has very poor customer service and should hire better trained supervisors.

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nova cox
Wills Point, US
Oct 04, 2014 10:31 am EDT

I live at 805 e high wills point tx any time our power Is out Is out it takes oncor hours to come out and flip a switch why Is that this time we were out all most 48 hrs and the same thing i called reliant they can't do anything about all the food i lost oncor u suck

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9:59 am EST
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Oncor meter readings

Green mountain energy is my electric service co.-oncor is their provider.
For the past 3 months I have been communicating with both these entities.
It is now common knowledge that there are problems with their meter readings (this issue has been address on the local news), but still I cannot get any resolution to my outrageous utility bills. On the highest charges month (jan '10) no one was home during the week-only on weekends. The bill was three times higher than previous bills!
They keep saying that the increase was due to the cold weather!?! No-one was home!
We have had the landlord out to check everything and all applicances, water heater, etc. Are in good working order. Grn. Mtn. Refers me to oncor
And oncor was to add an additional charge to come out and re-read the meter and state that the only thing they can do is go by the meter readings! And, no, the additional charges will not be reimbursed even if the error is theirs. Although I could not get a resolution or response from anyone for the past 2 months, they will not even address the previous months! Even after all my calls during that time frame!
My phone number is [protected]- in case someone wants to contact me on this!

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Oncor high electric bill

Our electric bill has been extremly high and no is doing anything about it I have called txu and they will get me intouch with oncor and yet noting has been done about this high electric bill. Our electric bill has double. I would like someone to give me a call about this matter, this is a bad situation. My name is kimberly williams

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annbolyen23
Dallas, US
Mar 28, 2010 10:39 pm EDT

I don't understand why people are going so nuts about this! You used the electricity to heat your home during the coldest winter in over 100 years. I mean we have had snow 4 times this year! Most peopel were saying it wasn't that cold. Really? Our normal average temp. is 50 degrees over the last 90 days our temp. has been 37 degrees. All this bull about the meters is just stupid! I have an old meter and my bill tripled. I like my home at 72 degrees, so I knew it was going to be higher.

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Oncor over charge bill doubles

I am willing to provide my bill which shows clearly that they overcharged me big time during the month of december. I called ambit which told me that they were not incharge of that system that it was oncore I told them that I would like for them to check it and they said that they would charge me 25 bucks to check it. I need help please make them stop... The cost is to much and times are tough they charged me 192 dollars for a 714 sqft apartement after they had been charging me an average of 68 dollars a month... Something is truely wrong here.

David maldonado

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11:33 am EST
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Oncor no power restore

Due to the lack of responsiveness by oncor, I am now writing a complaint for my parents, seeing as they have no power to do so themselves. They live on claybrook, in the lake highlands area in dallas, tx, and have been without power for over 60 hours. Well over 30 phone calls have been made on their behalf to attempt to reach someone at oncor, all of which had no answer. Each time it goes directly to an automated voice system, which gave them a confirmation number, 5524. Unfortunately, there is not an option to use this number and find out how long it will be until the issue is addressed, making the number completely useless. This is being used a ploy to try and make people feel at ease while nothing is being done. Not only that, but there has yet to be one oncor van in the neighborhood even attempting to make an effort to fix this issue. All they want is to reach a live employee of oncor, to know how much longer they will be without power. They have been living on-and-off at their friends, and would like to know if they should move in full time. We realize this is a city wide issue, and all we are asking for is a response from a live employee to get an idea of how long it will be, and would greatly appreciate an email to [protected]@aol.com.

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Oncor power outage

Oncor is truly unprepared and the least sympathetic business I have encountered in a long time. When your power goes off and you feel like a helpless victim, you should at least get some type of apology for the lack of service. No. One of oncors first statements was one of blame stating that we overloaod their system. Really? Could it be all the overgrown trees hanging on power lines already prior to the storm or the years old power lines that never get replace. Really? I guarantee you if one of oncor's executives didnt have power it would be someone's job on the line. But since it's average people involved, why not make them wait 4 days. Yes, 4 days and still no powers or answers. Yet they boast in their media statement on their website that this is not as bad as the million homes that were without power in 2004. Really?

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9:43 pm EST
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Oncor poor service

After 41 hours without power I have come to one conclusion. After living in chicago, denver and los angeles and surviving blizzards, tornadoes and earthquarkes. I have never seen such a poor plan of action and oncor should be ashamed of their so called "customer service". Every person living in the dallas/fort worth area should make their feelings known to the puc and anyone who will listen!

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Oncor service

Our power went out on thursday and we submitted a report, no human interaction, no nothing, just an automated system that claims "the report has been issued" 30 hours later none of the neighbors have seen an oncor work truck, none of the neighbors have back there power, there is nothing going on. Several of the neighbors who have infant children have had to vacate their homes due to the dropping temerapture. Does oncor care that their customers are unable to stay in their residences? No, of course not, they are still getting money out of them for this month. Does oncor care that we (their customers) are having to leave our houses and try and find hotels (I went to several before I found a vacancy), does oncore care we are having to spend extra money not in our budgets to stay warm because their so call "electricians" never showed? No, they don't because, they are still going to be paid. The problem at my house is simple, the transformer blew a fuse, happens once about every 2-3 months and stays out for 2-5 days. It would take oncor a matter of an hour to fix this problem and make 50-150 customers happy. Do they come out and fix it? Eventually when a neighbor tracks down a truck and talks them into calling in and requesting a work order. Does oncor answer their phone and face the public that they so willingly leave in the dark? Of course not, any number you call either re-routes the call to the automated system or tells you that oncor will only accept automated outage reports. This sounds to me like a company that is hiding because they know they screwed up, and now they are afraid to face the music. City hall is now watching oncor and tracking power outage times, restorations, out all of that. I think it's time we go to city hall and the puc and take care of the oncor problem.

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Gary Kinkade
, US
Sep 28, 2018 12:15 pm EDT

ONCOR is a corp. having monopoly control over the PUC and local municipalities through any which means to get there...take your pick. I don't know what percentage of Texas residents are under their control but it is high. Smart meters are required (a dubious piece of equipment itself). The smart meter can monitor your appliances, can increase or decrease the amperage at will, is tied to other resident smart meters (a pod) i.e. a possibility to increase your (false) amperage used if other members of the pod vacate with an outstanding bill (everything to gain and nothing to lose ) for them. In addition some municipalities now limit the total watts of roof solar installed to offset the KWH provided by the suppliers (another form of control). And then there is the question of radio frequencies emitted by these smart meters which according to numerous reports are detrimental to your health...So my overall feeling is that ONCOR can shove it where the sun doesn't shine even though I am at the mercy of their bidding.

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gwengurl
irving, US
Oct 14, 2011 1:39 pm EDT
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NOTICE OF METER TAMPERING i JUST MOVE IN AND I NEVER CHECKED METER AND ACCUSE OF TAMPERING.

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Patrick Neu
Gainesville, US
Sep 30, 2009 9:33 am EDT

How come is it okay for employees such as engineers for Oncor to go on vacation without having another person in office to help customers as well as electricians? Do they even have someone to help us? We electricians work hard to keep our businesses in check and to get jobs done to bill customers so we can pay employees. Then we come to a job with Oncor as the service provider, and they are nowhere to be found to help us to get our jobs finished. I have been waiting for three days to get an engineer to so much as speak with me concerning a service upgrade on a motel. The engineers will not return my calls and their voice mails say they are gone on vacation. Why is it that us electricians have to be the ones to take the fall for oncors inherant misques? I do not have time to wait for jobs that are hard enough to find in this economy to get finished. But due to Oncor, I have to wait just to get an engineer to look at a simple service upgrade to say whether or not it is okay to proceed.

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3:28 pm EDT
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Oncor new meter defective. oncor refuses to fix it

I have making calls to oncor for months now. I received a new meter in december of 08. My bill immediately doubled. My october bill has quadrupled since last year! I have called numerous times. The first time they told me that they could not give me a call before they caqme out because their service men don't have telephones. They did come out after about 10 days and re-read the meter. This was not what I had asked them to do. Of course they charged me for it. I called back to explain to them that I wanted to meter checked for defects not reread. They told me it would be 15 days. I was there when the meter reader came out that time. He saw me. I told him what was going on and as far as I can tell he didn't check anything but told me the meter was fine. I was not charged for it and they deny that the man was ever at my house. I called a third time and told them that I now have proof and could show it to them. They acted very concerned and assured me that some one would be out within the next 15 days. 17 days later I called to check on the status of the work order."no, they had not been out yet because of the weather. Someone should come over in a day or two and they would call me with the findings." two days later I called them. "yes. Someone had come out and my meter was fine." I had put my usage statement on my meter so the meter guy would know what was going on. It was untouched. Today I called and was told that "today the supervisor where making call backs to customer and a supervisor would call me back today"... So far, nothing and it's almost quitting time for oncor.

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K Hines
Fort Worth, US
Aug 30, 2011 3:44 pm EDT

Posted 8/30/11 9:33a.m.
This Friday September 2, 2011 from 8-10pm CST the topic on internet radio show Center Stage will be: "Is ONCOR's Smart Meters Cheating Their Customers."
Join the conversation by calling in @ [protected]. If you have not received the answers you feel you deserve, want ideas on how to handle ONCOR, or want to connect with others who have been through this same ordeal, please call in.

http://www.blogtalkradio.com/centerstage/2011/09/03/is-oncor-smart-meter-scamming-their-customers

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Oncor pricing

Oncor will not tell you or they say they do not know how much they are going to charge you for anything. How can you agree to a charge if you don't know if it is going to be $10 or $500? They say there will be "calculated" charges. What does that mean? I am a single mother of three with no help trying to keep my bill down and I get charged $80 for them doing their job not to mention three $2.21 charges for these new meters that we have no say so in. Now they say they will not waive any of the fees and I get no answers from stream or oncor.

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Oncor attempted to gain access into home

Meter reader "roger b" - the only name that oncor will provide me with - from oncor attempted to follow me into my open garage on the afternoon of january 6, 2009. He did not identify himself, there was no work truck visible. Nor did he come to the front door as a normal professional person would have done. Because I was threatened by his actions and feared for my safety and the safety of my child, I called 911 and set off my alarm at home. At no time while I was waiting for the cops did he ever come to the front door, he instead hid in the bushes while the cops were on their way! Is this what a normal meter reader would do? When the police showed up, they simply told me, "he's the meter reader." I told them I didn't care who he was, he had no right to follow a woman into her garage and gain access into someone's home this way! I have a copy of the police report and filed a complaint against oncor with the puc. I fully expect oncor to send me a written apology along with a check for $75.00 which was the charge assessed to me by my local emergency response team. This meter reader, by his unprofessional (criminal?) actions, set off a chain of events that directly caused me to incur this $75.00 charge. All he had to do was come to the front door and ring the doorbell. He obviously had some other agenda than just talking by trying to follow a woman into her open garage! I am glad that I called 911 and will do it again if he tries that again, even probably go after him with mace if he tries to harm me again. Women of north richland hills beware of this meter reader who tries to follow women into their garages!

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Meter Reader
Del Shiity, US
Jul 23, 2010 5:14 pm EDT

OGE Meter Reader: The Meter Reader should have asked your permission to enter the garage. However, it is clearly posted on the electric bill when Meter Readers will be on your property, and we need access to your meter if you want a accurate reading(unless you want an estimated bill). Do you keep your trask cans behind locked gates and expect the garbage people to dump your trash? You have every right to move your meter base and meter out to a right of way easement so we can have access to the meter.

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awu316
Big spring, US
Mar 03, 2010 8:45 am EST

Obviously this guy wasnt following proper procedures. I was an Oncor meter reader but got promoted to someone who'll shut your power if you dont pay your bill. Ive almost got into fist fights for customers who dont pay their bill and think Im the bad guy. Im just doing my job. How would you like for someone that you provide services too to tell you how to do your job? Anyways, the guy who couldnt get access to test the meter, doesnt mean the reader cant read it. If you cant hunt with a scoped rifle then you can read a meter in an alley over a six foot fence.

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lacao
Harker, US
Jan 26, 2010 7:11 am EST

I would have let him follow me into the garage and shot his behind, that would have taught him a lesson he would have never forgotten! I just filed a complaint with the PUC also, as I was told to get in line with all the other people complaining about oncor meters. I was told that I used almost 4000 KWH's in a week. They claim it was a month but no one was home for 3 of the 4 weeks.

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Uncle Ruckus
Dallas, US
Jan 21, 2009 3:30 pm EST

Well Well! So you had a bad Oncor experience, huh? My patience with Oncor is beyond reconciliation. Last month I received a $360 electric bill for my 700 sq ft home! Nothing changed as far as our usage at home. My wife and I still go to work all day during the week, leaving everything turned off. No fancy Christmas lights or Holiday company. But according to good ol' Oncor, our usage more than DOUBLED! We've never had a bill anywhere close to that.
So, when I called and requested a meter reader to test the meter, he left a note on the door saying he couldn't access it because it's in the backyard and the 6 foot fence is inaccessible from outside. That's right you genius! So then explain to me how you all have been READING THE METER all these months if you can't even access it? Their response? We use a telescope. So I have no rights. I have to pay the bill because ONCOR says its accurate. ABSURD! This company has a history of doubling peoples usage whenever we get hit with cold weather and then LYING saying they read the meters when they really didn't!
My point: ONCOR IS A SCAMMING DISPICABLE COMPANY and ONCOR METER READERS DON'T DO THEIR JOB LIKE THEY SHOULD!

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Oncor - retaliation by employee

A tree limb fell on my 80 year old father's power line. He did what they did before deregulation and called the power company to remove the limb. Oncor sent out a subcontractor who told my dad that they didnt do that and he would have to remove it. They also told him they would shut off his power because the line was on the ground. My father, who is hard of...

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