Mass Save Homeowners And Renters Reviews and Complaints of masssave.com

Latest Reviews and Complaints

Gerri DeCosta of US

Oct 16, 2025 1:19 pm UTC

New complaint

Featured review

Mass Save Attic insulation problem

Mass Save did an energy audit in October 2021, and it was determined that the attic needed more insulation. So, the company came in and insulation material was blown in Fast-forward to now...I have serious roof issues. I have water in the attic, and have had very bad leaks through the ceiling in the bedroom. My insurance company has been contacted and I am...

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How responsive is Mass Save's customer service?

0 Resolved

1 Unresolved

Total complaints: 1

Resolved complaints: 0 (0%)

Unresolved complaints: 1 (100%)

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Mass Save is a collaborative initiative offering energy efficiency services in Massachusetts. They provide energy assessments, rebates, and incentives for residential and business customers to promote energy savings and help reduce utility costs.

Mass Save has received 1 complaints on ComplaintsBoard. The first reported case, Attic insulation problem, was published on Oct 16, 2025, and the most recent complaint, Attic insulation problem, was posted on Oct 16, 2025.

Out of all reported cases, 0 complaints (0%) have been marked as resolved, while 1 complaints (100%) remain unresolved.

Customer feedback spans multiple years and reflects a range of user experiences. A majority of complaints remain unresolved, which may be important to consider when evaluating the company.

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Mass Save Contacts

Mass Save phone numbers

+1 (866) 527-7283

Click up if you have successfully reached Mass Save by calling +1 (866) 527-7283 phone number 0 0 users reported that they have successfully reached Mass Save by calling +1 (866) 527-7283 phone number Click down if you have unsuccessfully reached Mass Save by calling +1 (866) 527-7283 phone number 0 0 users reported that they have UNsuccessfully reached Mass Save by calling +1 (866) 527-7283 phone number

Mass Save emails

info@masssave.com

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Confidence score: 100%

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Jul 19, 2026