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Mass Save
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Mass Save Profile

Mass Save

www.masssave.com

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1.0

Overall reputation rating based on reviews and complaints

Mass Save earns a 1.0-star rating from 0 reviews and 1 complaints, indicating that most program participants are dissatisfied with energy-saving solutions.

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Latest Reviews and Complaints

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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Mass Save Attic insulation problem

Mass Save did an energy audit in October 2021, and it was determined that the attic needed more insulation. So, the company came in and insulation material was blown in Fast-forward to now...I have serious roof issues. I have water in the attic, and have had very bad leaks through the ceiling in the bedroom. My insurance company has been contacted and I am...

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Mass Save Reviews and Complaints

How responsive is Mass Save's customer service?

0 Resolved
1 Unresolved

Total complaints: 1

Resolved complaints: 0 (0%)

Unresolved complaints: 1 (100%)

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About Mass Save

Mass Save is a collaborative initiative offering energy efficiency services in Massachusetts. They provide energy assessments, rebates, and incentives for residential and business customers to promote energy savings and help reduce utility costs.

Mass Save complaints: history and resolution overview

Mass Save has received 1 complaints on ComplaintsBoard. The first reported case, Attic insulation problem, was published on Oct 16, 2025, and the most recent complaint, Attic insulation problem, was posted on Oct 16, 2025.

Out of all reported cases, 0 complaints (0%) have been marked as resolved, while 1 complaints (100%) remain unresolved.

Customer feedback spans multiple years and reflects a range of user experiences. A majority of complaints remain unresolved, which may be important to consider when evaluating the company.

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Is Mass Save Legit?

Mass Save earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Mass Save to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Mass Save is known for their high standards and safety. If you're thinking about dealing with Mass Save, it's wise to check how they handle complaints.

Mass Save has claimed the domain name for masssave.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Masssave.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

We looked up Mass Save and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • We conducted a search on social media and found several negative reviews related to Mass Save. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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  1. Mass Save Contacts

  2. Mass Save phone numbers
    +1 (866) 527-7283
    Click up if you have successfully reached Mass Save by calling +1 (866) 527-7283 phone number 0 0 users reported that they have successfully reached Mass Save by calling +1 (866) 527-7283 phone number Click down if you have unsuccessfully reached Mass Save by calling +1 (866) 527-7283 phone number 0 0 users reported that they have UNsuccessfully reached Mass Save by calling +1 (866) 527-7283 phone number
  3. Mass Save emails
  4. Mass Save social media
  5. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 19, 2026
Mass Save Category
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