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Green Mountain Energy Customer Care Service

Green Mountain Energy Company

300 West 6th Street, Suite 1600
United States - 78701

Customer Support Phone Numbers

+1 512 691 6100 0 0
+1 888 380 9410(Employee Directory) 0 0
+1 800 494 4000(For power outages or other emergencies) 0 0
+1 800 274 5289(Illinois) 0 0
+1 877 473 3646(Maryland) 0 0
+1 844 245 9583(Massachusetts) 0 0
+1 844 245 9582(New Jersey) 0 0
+1 800 636 5690(New York) 0 0
+1 800 542 8818(Oregon) 0 0
+1 800 286 5856(Pennsylvania) 0 0
+1 866 785 4668(Texas) 2 1
+1 866 767 5818 0 0
+1 866 767 5817 0 0
+1 866 301 3120 0 0
+1 877 463 2897 0 0
Key Executives

Mr. James Steffes
Chief Executive Officer and President

Mr. Bryan M. DeCordova
Chief Financial Officer and Treasurer

Mr. Scott Hart
President of Commercial Services

Green Mountain Energy Complaints & Reviews

Green Mountain Energy / Billing department and customer service

Reviewer57197 on Jan 10, 2016
All started on 12/10/15: Due to credit card # change, I had to call with new number. Did so. Told I was told I was taken off automatic billing and would have to go on line to re-establish. I did, same day. The Billing Department and Customer Service are evidently NOT CONNECTED as they keep...

Green Mountain Energy / Extra fees on bill

Reviewer26711 on Oct 7, 2015
Green Mountain energy is a total rip off. I was not aware nor informed in the initial contract that if I am late paying not only do I have a late charge but I also incur a $20 disconnection notice fee. Ridiculous, when the electric has not been turned off.

Green Mountain Energy / Fraudulent business practice

Dizang on Sep 15, 2015
Beware of the salespeople from Green Mountain Energy who sell from door to door and the people that trained them. They are CRIMINALS. We've just switched from Bounce Energy to Green Mountain Energy because the numbers we got from the salepeople were misleading. We were guaranteed to save a...

Green Mountain Energy / Not very green

Dazoz on Jun 16, 2015
For a company that prides itself on green credentials, their pricing structure rewards the largest consumers & financially penalizes the more frugal electricity user. Check their rates. From 0 up to 500 is the highest charge per KWh, with the rate dropping from 501 to 1000 KWh & dropping...

Green Mountain Energy / Switched energy service from a former energy supplier without my permission

Elena Streltsova on Apr 4, 2015
Energy supplier called “ Green Mountain Energy” switched energy service from a former Energy supplier “ PECO Energy” without my permission. When I called them and asked what is going on, they said: they got permission to switch the service from my Son, when he is EVEN NOT on the account!!! I am...

Green Mountain Energy / Unauthorized disconnection notice

Green monster energy on Feb 5, 2015
I started with this company in April 2014 and it's been the most horrible experience. They charge for unauthorized late fees with no notice. Then if you make a payment arrangement they still charge late fees. Telling you that s verbal agreement isn't good enough. They don't...

Green Mountain Energy Company / Harassment

Thomasina T. on Nov 26, 2014
I was approached by a Green Mountain Representative while out in the city. He spoke to me about their PECO alternative, and I agreed to take a further look upon arriving home. After discussing Green Mountain with a friend, I opted not to sign up. I received a text message from the...

Green Mountain Energy / Service / billing

JSWOPE DFWAREA on Sep 29, 2014
No notice given my bill went from 200 to 553. When I called they basicly said it is what is. They gave me no notice that the rate was going no option if I wanted to choose a different rate. They did not help and the bitc I talked to said to bad. The supervisor said oh well and hung up the...

Green Mountain Energy / Wrongful power disconnection

Britany Roby on May 7, 2014
I was placed on a payment plan March 5th, 2014. I was told by the representative that set me up on a payment plan to always go by my statement as far as the amount I'm expected to pay. The amount on the statement would automatically include a $54.03 additional to whatever the current...

Green Mountain Energy / Billing and customer service

terrimeaux on Nov 5, 2013
Green Mountain Energy changed our pricing structure without notice and refused to correct their billing. Their supervisor, Sergio, was rude, telling me I was irresponsible in taking care of my bills. Wouldn't let me speak with a manager or give me a manager name and said he'd ask...

Green Mountain Energy / Charges

Ahmed Ghadyali on Oct 30, 2013
I was living in apt #2606 and moved to apt #3604 in the same apartment complaex and i called green mountain to transfer the services from my earlier apartment to new apartment, they transferred the services but they didn't changed the move out date from the earlier apartment. However i...

Green Mountain Energy / Billing / unfair fees

Carol24 on Oct 14, 2013
Green Mountain Energy has the most unfair practices of any electric company I've ever been associated with. Recently, when my family moved from one residence to another, I missed the due date of payments from both residents, the old one and the new. I was charged $20 twice on the bill...

Green Mountain Energy / Fraud

Another Victim Scammed on Sep 6, 2013
A Green Mountain Energy Salesman kept coming around trying to switch us. We learned from a previous experience that their prices are significantly higher that other services. This is hard to see the difference at the door because they don't show you the bottom-line rate you will pay...

Green Mountain Energy / Switched after I said no

Shantilou on Jul 25, 2013
I was at a festival and my niece wanted a baloon from the Green Mountain Energy Booth. The lady told my 4 yr old niece they were only giving them to people who completed their form. So I talked to her a min and she basically told me the form is an enrollment form. I told her I don't...

Green Mountain Energy / Deceptive practices

cadumas on Feb 26, 2013
I was approached by Tony with Green Mountain Energy at a local grocery store. He obtained some information from me and gave me his cell phone number so my husband could call him to get more information about the company and possibly switch to their services. I repeatedly asked if our...

Green Mountain Energy / Misrepresented rate and terms

cougarco99 on Feb 11, 2013
We received a group of Solicitors at our door marketing Green Mountain Energy. They asked us if we would switch to cleaner Energy company which would save the environment and also save us money per month as well. Their sales representatives said we could lock in a rate of 5.5 cents per...

Green Mountain Energy / Auto draft and refund

Jessica Candelario on Feb 11, 2013
On January 29, 2013 Green Mountain Energy drafted my bank account twice through the auto pay system due to their "system error". GME failed to notify their consumers. I made contact with the company on January 31, 2013 and informed them of the situation and requested for them to reverse...

Green Mountain Energy / Changed us company w/o permission

dee03 on Jul 26, 2012
was approached at my home by a green mountain energy representative I was asked if we wanted to switch to green mountain we said no. next next thing we know we received a letter in the mail stating a change will take place within the following 7 days letter was all in spanish which we...

Green Mountain Energy / Poor service

texanmp on Jun 27, 2012
Customer service did not cancel service. I called a month in advance to notify them when I needed to cancel service. Just recently received a bill in the mail. It has been two months since I called Green Mountain and they were very quick to claim that I never called to cancel service. Then...

Green Mountain Energy / I am never giving GME another look back

Sussale on Sep 20, 2011
Just spent 2 and a half hours on the phone with the company. Been with them for several years and never really had any problems. Sure, we've had a few "lates" but nothing like the past two years while we have been small on funds (who hasn't been in this economy). But, in May...

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