Omaha Steaks
reviews and complaints

I placed a large order for various products about a couple of months ago, and have kept it all frozen in my freezer. I decided to cook the meatballs last week, gave one to my dog and ate one myself at the same time, WE BOTH IMMEDIATELY THREW UP! I've never had this happen in my entire life; obviously they were somehow tainted. Last night I cooked my first hamburger patty which was tough and seemed overly processed, so only ate about half of it, and threw the rest in the trash as I was leary of feeding it to my dog. About an hour later started feeling nauseous, this morning I woke up with diarrhea. I also felt sick after eating the Shepherd's pie, and threw it away as well. Not sure if they are using preservatives or other chemicals, but not happy at all with their products! The only product that seemed ok was the french fries and twice baked potatoes.

I ordered a package for my son as a Christmas present and the cooler was waiting outside his apartment door when he returned from work. He and his wife said this was some of the best meat they'd ever eaten so I decided to order for them every month. The following order had to be resent several times. Once, it was sent to 601 James st #615 which is wrong so I corrected Omaha and advised them that 615 James st #601 is my son's address. FedEx failed to deliver the replacement box claiming no one was home when my son was home all day. In fact, I was in the phone with him during the delivery time frame. FedEx delivered the spoiled box 2 days later. Omaha delivered once more, this time successfully. Omaha's reps were predominantly courteous and helpful but I spent several hours on the phone over these issues. Last week I decided to give Omaha another chance and placed an order on 2/5. I triple checked my son's address before I placed the order because of the previous issues. I received an order confirmation email over the weekend and immediately noticed that the address was wrong. Someone at Omaha must have tried to be helpful and cut and paste from the previous order which changed the address. I was able to edit the delivery info in this email and I corrected it. I called Omaha Steaks customer service this morning to verify and confirm that the change had been received. I spoke to Melanie who said "I don't see how that could happen ..." My interpretation of that comment is that she doubts the veracity of my statements. There's no way an employee could make a mistake so it must be my fault. She has no reason whatsoever to accuse me of lying . What would be my purpose? Since I don't entertain those baseless accusations, I disconnected the call.

My sister sent me a gift pkg. for Christmas that included chicken fried steak.
I had never eaten that before. I followed the recipe just as it was written. I HAVE NEVER TASTED ANYTHING SO HORRIBLE IN MY LIFE. THEY WERE SO PEPPERED DOWN THAT THEY BURNED MY TONGUE. THE MEAT WAS SUPPOSED TO BE STEAK. IT WAS DIFFERENT FROM ANY STEAK I HAD EATEN BEFORE.
I NEVER DID LIKE YOUR GROUND BEEF PATTIES. WHY DO YOU HAVE TO INCLUDE THEM AS A SPECIAL BONUS>?
I had never eaten red velvet cake before. it was absolutely scrumtious!
I am going to buy a red velvet cake mix and see if I can make it.

Judith H. Khan

I used to be able to order a couple of gifts for Christmas every year, but the prices have practically doubled, can't afford Omaha steaks anymore.

I am beside myself with how I was treated. I began recording him when he got personal by describing my behavior. I was at his mercy for his help for I was out my products and had already waiting 46 minutes on hold. It was awful. I could not take it anymore and I hung up, but not before I collected this information. I was told it would be in a check pending state and that it is under my customer #031782621

Please, can someone call me? I need my food by thanksgiving. I cannot go to a store with covid. I am a loyal customer and need assistance asap!

The supervisor's name was Scott.

I want to say that this company is not professional, customer service are rude, they over ride you when you are trying to speak. I was promised an order and paid and extra 20 on top of delivery and was informed a day before that they where out of stock! Which let me clarify when I spoke to the supervisor he was the rudest person and said o well sorry!

I received a gift from my parents early several days ago. I was speaking with my parents and the subject came up of the gift they sent. At first I did not want to hurt their feelings telling them I was not happy with the quality of your meat, in particular the burgers.
These patties are the worst Ive ever had. Im a retired firefighter/paramedic of 34 years who cooked for 1000s of firefighter crews.
I know my meat and your patties are sub-par. ...Actually the worst Ive ever cooked and could not eat. After cooking 2 of them I was absoultley stunned at the amount of grease these so called burgers was swimming in...Thats right...Swimming. I understand burgers are to have some fat content for flavor however, the flavor Im seeking is beef not fat. Im sorry to inform you of my experience but feel (and with the request of my parents) responsible for letting you know Im not happy with the lack of quality and can only hope this is an isolated incident.
I must mention the filets, pork chops, apple desserts were excellent.

My parents names are Frank & Bobbie green
I dont have a client number
Date of incident 12/20/19
Resolution; refund my parents the money they spent on my gift as they are retired and on a fixed income.

My name is Glenn Green
[protected]
Im not angry just informing you of my experience
I welcome a phone call if you would like to chat about my experience.
Happy Holidays

On Tuesday, December 3rd, I noticed that Monday offers for orders were being extended. If I ordered that day I would receive Free Shipping, $10.00 off orders over $59.00 and also a $30.00 reward card for each address.
Order Number:
R7697635PSQH
4 Shipments Customer ID:
ONL-[protected]
Just around 7:00 last night (12/3) I received a note saying that there was an issue with my order. "Your order is subject to review and payment authorization before final approval." I looked back at the email from you offering free shipping and $10.00 off some orders (over $59) and saw that in fact I had not been given those perks. I thought that is why you were emailing and sent an email saying that I would call today. I did call.
I just talked to a young man, Tom, who said that I ordered through the wrong ad. I think he was saying that I needed to order by clicking into the exact ad that found in my email. Perhaps I ordered directly via your web site (although I did sign in). I asked him if I could have my free shipping and $10.00 off and he went to ask someone and whomever he asked said "no."
As I am a very good customer and every year order for my nephews and niece and families (plus additional orders most years), I was irked. I asked him to cancel my order and send me confirmation that the order was canceled.
Thank you if you can help me and re-submit the order with the shipping canceled and the $10.00 off for the three shipments that were for orders over $59.00.
Otherwise, of course, please leave the cancellation in place so I won't feel like a sucker!
Sincerely,
Sabra J. Webber

I am researching something besides Omaha Steaks. I have been calling three times now to the customer service for customer service. I spoke with a supervisor her name is Turquoise and she has to be the rudest person I've ever talked to. After ten years of total loyalty I am bailing out. Waiting a week for service is not my cup of tea. Perhaps Warren Buffett's confidence in Omaha Steaks is misplaced.

The MEAT was very defrosted and maybe spoiled the order was missing almost 250$ worth of meet and they had mixed up some meats so I called omaha steak to tell them that my Order was missing items and they mixed up some wrong meats I also explained that the meet was very defrosted The custmer service representative I spoke his name (Rehent )he asked me if the meet was cold to the touch I said no he I explained to him it was pretty defrosted at this poor (Rehent) asked me to dispose of meet because if could be spoiled and it could have bacteria and offered to send us a new patch I said sure so he put us on hold for like 15 minutes while I was waiting on the phone my wife got really discouraged with the shipment of meat we got told not to order it again now maybe when we come back from the vacation I ok when (Rehent )got back to us I explained to him that we are a little discouraged because the meat we received was spoiled we asked him to leave it in our order history so if we decided to order again I don't have to spent 4 more hours putting meats together and we would arrange for over night or 2 day shipping next time we order he agreed and said that refund should process with 3 to 4 days and that I should be getting an email for refund on my American Express card i asked (Rehent) if he wants me to mail back the meat said no they don't take back spoiled meat

I thanked him and waited for the email I never received the email but I called to ask about my email around 6:03

A representative by the name of Katie answered the phone call I asked about the email she put on hold 3 times then she got back to me asked few more questions then wanted to put me on hold again I asked her why is she putting me on hold all this time she said she taking to her supervisor, at this point I asked her what Is going on she Rudely told me she is communicating with here supervisor I asked her I called in to ask about my refund email and you are interrogating me to her supervisor I asked to transfer to her supervisor instead of playing circle jerk she got really really rude I had to hang up the phone

Then 30 seconds later I get a call a lady by the name jenni very very rudely and Viciously asking me in a very higher ton on voice why am asking for a refund I explained to her because the meat was spoiled and that I had spoken to some earlier and that I spent almost half a day trying to get a hold of omaha and this issue resolved I asked to read The notice and that I was calling to ask about my refund email and am really tired to explain this all over again and go over the meats I didn't receive with order she got like a witch on the phone and started to tell me if you don't explain to me right now what's going on again am going to stop this refund because your kind and stoped and you won't get a penny back yelling at me very very loud and aggressive So at this point I knew my accent is why they are treating me like this and I hanged up the phone.

Called back spoke to the representative Jessica

I asked for a supervisor

Josh took my call he said he was the manger I explained to him what just Happened he apologized and assured me that they are processing payment so i called today after 8 days to see what happened to my refund Moe the representative told that I have to call my bank to Dispute charges and that they are not going to give me a refund so I asked to speak to manger Johnny took my call said he was a supervisor and basically to go pound sand

Am going to complain to who ever regulates these stupid bunch of crooks company called Omaha i advise you not deal this company Oder from

Kansas City steaks or

Chicago steaks

I will be filling a formal complaint against this company for how they lied and played and lied to and gave me aggravation for a good period of time

after a decade of ordering food i was told a 10.99 fee could not be waived for an order to arrive at a disabled persons home at 19 dec.
i was ready to pay for a huge order as i do each year.
being military this made no sense to me.
i cancelled my other 5 orders and will NEVER use this company again.
spoke to two supervisors who were useless.
u have lost my long term business
this is ridiculous

Ordered product for "Fathers Day Special" It was shipped to the wrong town. When I discovered it I contacted them and they said they would fix it. But contacted me later asking if I could do it instead. It took three times with UPS to get it corrected and the product was ruined when it got there. Not fit for dog food my mom said. I tried to work this out with their customer service but never got the same person twice and an email saying the person who was going to resolve this was out and every week it is a different story. They do not get back to you worse than sorry customer service. Very dishonest company. BUYER BEWARE!

Pleased order for my boss (brand new employee) for the holidays. Ordered on Dec 16th and order to be delivered by 12/21/16. Worst tracking (lack of) capabilities I have ever seen!

On 12/22/16, speaking to my boss and asked did you get a package? No, pleasantries and said he would text me when he recieved it. Prompts me to call on the order. Speak with a woman who says she doesn't know what happened to the orde (I kid you not) and says she would send a note of excuse to my boss if I would like. What? No, just deliver the product.

Call the next day to gain an update. I speak with a Supv Dan, who guarantees me delivery by Christmas ( well with not other options as it is 2 days before Christmas).

Several calls generated by myself never them, still we are waiting for a call back from their dealer.

Now January 9, 19 days post proposed delivery date. I email asking again where is the order. They email me telling me that they have go ahead and cancelled the order! What?!

Do Not Ever Buy From This Organization of Misfits!

In november 2016; my husband & I called to place (Our first time ever) order. We were pressured into the upgrade for free shipping. What we received appalled us. Garbage! Absolute garbage. The filet mignon that is pictured in their ads (Mailers and tv) is nothing... I repeat... Nothing like what we received. The 'filet mignon' (If that what it was) was thin with connective tissue & a bolt of white fat in the middle. I wager we were probably eating kangaroo! I called & complained and they sent us a replacement order. You guessed it... More crap... Same terrible meat.
The chicken fried steaks in the package deal were nothing more than 'mystery meat' in a salty breading! The meatballs were made of the same mystery meat... But if you needed a rubber ball... You were in luck... I guess. Awful. The "gourmet" hamburgers were not the big, thick burgers they show you in ads. They were greasy, thin & brownish patties. No taste at all. So, save your money folks! Once upon a time this company had a good product... Decades ago... Now... Forget it. I intend to spread the word! Do not buy anything from omaha steaks!

They bombard you with emails and mail showing major discounts. Then when you order they will tell you it does not qualify for many products. So to me it is an attack on consumers with Bait and Switch tactics. I would only recommend to everyone who reads this to never buy anything from Omaha Steaks and use your local grocery store where you can talk to a manager if you have question. Omaha Steaks is nothing more than fraud by overcharging millions of dollars to consumers who are told one price and then magically it increases dramatically because the discount doesn't apply to many products even though they word it in the Ad like it does. RUN from Omaha Steaks and do not become the next rip-off victim of this scandalous operation.

Horrible Customer service! They say they will guarantee their products 100% but what they don't tell you is that if you decide you don't like something and ask for a refund they NEVER guarantee another order. I placed a large over few months ago and did not like some of the products. refund was given. Tried to reorder the products i did like and some new ones i haven't tried and they are telling me they will no longer guarantee my order because of the previous refund! Total BS and this is NOT a reliable company. I cancelled my new order and will never buy from them again!

Omaha Steaks Complaint. The following took place on Wednesday, May 8, 2013 at approximately 3:30 pm in the training room at Omaha Steaks, in Omaha, Ne. Among other positions, Omaha Steaks offers a Direct Sales position, selling over the phone to it‘s existing customers. This particular job description involved calling existing customers and offering them packages.

My name is Doug and I was hired at Omaha Steaks, to start Monday, May 6. The classroom training was to last for a week, after which we would go on the floor to begin to take live calls and this would take three weeks. The entire training (OJT) would be for 4 weeks, which we were to receive a specific hourly wage plus commission and this would change after 12 weeks.

The purpose for this letter is to document for the general public and for any others who need to know this information. The unfortunate event that follows is what happened to me personally. My intention is to share my side, in case others may have been misinformed and made privy to other information. Whether this company, who may be represented by others in ownership or other officer positions behaves in similar fashion, I can’t say and therefore can‘t provide information on. For the individual that I had a personal encounter with, it is to this representative that I specifically direct attention to. The name of the individual need not be revealed, other than to say that they represent the company at the highest level. He will be addressed as “chef”.

To me, the responsible of those high level, senior representatives of a company, should possess an even greater skill level with regard to communication abilities, as it relates to their contact with lower level employees, not just with the public. To that end, it is their business ethics and social responsibility to guard the torch that has been entrusted to them. They must demonstrate this ability because of who they represent. Regardless of who they are, in character, personality, etc, makes little difference, as they are always acting on behalf of the company they are employed with at that time.

My experience began with the individual coming to our class at the hour before our shift was over. The event was for both taste testing and educational purposes. The class was ask to come up to a table where the samples were and get a sample and return to their table. My table was first. I sat up and made my way to the sampling table, but stopped short, to allow my lady friend who was at our table to go first saying, “ladies first”. At this, I noticed that the “chef” immediately demonstrated irritation. My lady friend took her sample, getting an extra one for our other friend at our table and I followed. We both returned to our table. I had already began eating the sample before I arrived at our table. I immediately noticed something about the meat, which was a sample of “filet Mignon”. I had grown up on meat (steak) in the south and noticed good meat when I tasted it. When I took my sit, I looked at my friend to my right and asked her if she noticed anything about it, specifically the texture, as I was very surprised. My query took less than 15 seconds. She did not respond and I asked again, noticing that she was not looking at me when I was addressing her. She was looking to the front of the class. When I turned to look to the front, I had to take a double take to notice the “chef” was addressing me and had an expression of anger on his face, as well as an offended bodily appearance, i.e. body gestures and facial expressions. Because of the loudness of the other class members, I could barely make out what he was saying, not to mentioned that maybe because I was coming down with a cold and the pressure in my head may have had something to do with my hearing. (This, my instructor knew about, as before class started that day, I informed him that I didn’t know if I could make it through the day). When others realized this noticeable change in pace, they seemed to quiet down, at which time I could hear him. Because of my shear surprise of what was taking place, I could scarcely believe what happened all together that day, as I am still in shock. But, essentially, he was telling me to leave the classroom. He said that he had already told me twice to be quiet, as I was apparently interrupting him, which I don’t see how this could have been the case, as the noise level was such that no one could hear much of anything because of the excitement of the moment, as we were finely sharing in the moment of taking part in experiencing the product which we would be selling. This would be the ultimate “first impression”, for me, as I had never had “filet Mignon” before, but was pretty much raised on T-Bone. And to experience the famous “Omaha Steak filet Mignon”, I was anxiously awaiting. But this grand finale was to be overshadowed by the horror of what just transpired. I remember gathering my things, fumbling around in humiliation and embarrassment. It felt like an out of body experience, that this was not me, but someone else. Then, like a third grade elementary school child, slowly, with my head held down, I walked in front of the class and out the door. I barley could remember to get my things from my locker, or even remember my locker combination. The feeling leaving the building was one of shame and dishonor, both to my classmates and my instructor, who had to leave early for the day. What had just taken place in that building, one simply can’t make up. When I got to my truck, I was still chewing on a mouth full of grizzle, left from the small piece of filet. I remember spiting it out from disgust.

As I analyzed the events of that day, my first thought was of how rude I must have appeared to the “chef” as he was trying to do his job. Putting myself in his position, I would have been angered as well and totally justified in being upset. But, there is always another perspective that must be considered and it is the responsibility of those senior company representatives who should know how and when to conduct themselves with professional mannerism. I never in my craziest of dreams could imagine myself treating a coworker, subordinate, or much less human being in the dehumanizing manner in which I was treated. My respect for both this company (Omaha Steaks) specifically and the culinary industry in general has seriously been placed in a dismal light, as this individual has misrepresented them as well.

Of course, many will say that I am just an angry employee, unhappy with my job, life, etc. This simply is not the case as I had only been working there three days. I had so been looking forward to the future and was even looking to work toward being a trainer eventually, as I was extremely impressed with our trainer for the class. He demonstrated characteristics of what I wanted to exhibit one day, if given the opportunity to hold that high honored position. There was no reason for me to give up and throw away this potential opportunity, being that this job was going to prove too easy for me. I was looking forward to getting on the phone and putting my gifts of persuasion to work to make record sales for Omaha Steaks.

What should be of note is that the first time I had ever seen the “chef” was in a video that I had found online earlier that week. At first, I remember being thoroughly impressed with this gentleman. His lively, outgoing and extremely charismatic personality was contagious. The “chef” has a genuine and appealing smile that extends from ear to ear. I remember feeling good about being apart of the same company that this person spoke on behalf of. Shockingly, the video and the real man could not be further from the truth. Because I was sitting in a unique position in the class, I was the only one who could see the “chef” coming down the hall, even before he entered the class and I remember seeing his expression and being surprised that this could really be the “chef” coming in. It wasn’t until later that I realized that the “chef” is only acting the part.

Prior to starting this job, I was working at my own business that I had started in 2010, D. Bennett Services. I started the business for a couple of reasons. First, because of my many years of experience in the construction and remodeling industry, as well as my handyman mindset, I wanted to serve the public in providing an exceptional handyman service at the best pricing rate around, while making my customers so happy, they would continue to call me in the future, which they did and still do. My reviews can be read at www.dbennettservices.com. Second, I wanted to answer to no one, except myself. I am the sole representative of my business and what and how I conduct myself and behave reflects on everything about D. Bennett Services and it’s future and there is nothing I would do to jeopardize that reputation. The reason I needed to look elsewhere for other work was because of a bad back, which wasn’t always bad, but only when doing extreme physically demanding work. I knew when I started with Omaha Steaks, I would miss my customers and the business, but thought I would give it a try. When I found the job offer with Omaha Steaks, I thought this would be the right company for me to retire with.

In conclusion, though this is a scathing letter, it is not so much about one company that couldn’t get it right with one employee, but more so about those high ranking officials who assume too much and take it upon themselves to take unnecessary risk and therefore put those who have placed them in positions of great responsibility and destroy the credibility of a great company. My hope is that Omaha Steaks will learn from this event and make the necessary correction, but I know better and am quite certain that since seniority ranks higher then just a fresh new recruit like myself, not even a slap on the wrist will result. Still, companies need to be aware of those who poorly represent them and the great responsible they have to that company, for any representative has it within their power to literally bring a company to it’s knees by their reckless and irresponsible behavior. I will return to my handyman business and take what I have learned to the next level and apply myself to being even better at representing my business and industry. No employee of any company should have to endure what happened to me. Maybe, I am just too old (52) and have been away from the employer employee relationship for too long. One thing is for sure, I have not just lost the taste, but the desire to work for anyone ever again, unless someone can prove me wrong.

*As a result of this experience, I have founded NAAMCR, “National Awareness for the Abuse and Mistreatment by Company Representatives”. A cause to bring awareness of the abuse and mistreatment by company representatives, making them accountable for any and all actions of abuse and mistreatment to the employees of the company to whom they are employed. www.NAAMCR.com

Omaha Steaks ad says free shipping if order is $59.99 or more but when you have an order for $59.99 they give you and instant discount to bring it below $59.99 then charge you $17.99 in shipping.